I am blown away by the incredible customer service I received today. Heather M. was there for me at every step; courteous and professional! The crew got my car back on the road in record time after my alternator ... and battery failed and they pointed out other necessary repairs accurately. I actually feel the situation was a blessing in disguise - the issue could have been worse had they not been caught and fixed right! Thanks Folks!

Worst customer service experience ever.

Our day started out great until we went to run some errands. Applying the brakes and bam, pedal almost went to the floor. Obviously something was wrong so we started to look around town for brake repair places. Unfortunately, It was a Sunday and not much is open in car repair on Sundays. Doing a quick google search, we found that Firestone was indeed open and booked an appointment. Spoke with the store manager Nick, who went over price and time with me and assured me they could do the work before the end of close. The work needed was a lot more than just needing brakes as it seems my Master Cylinder had gone out as well as needing new brakes. Nick, called me and let me know the further issues and was able to get all the work done in the time it took my wife and I to watch a movie at the theater nearby. The service was fast (considering the work needed to be done), the staff was friendly and my wife and I feel much safer driving again. Very grateful and happy with the service. Would recommend to anyone needing tires or brakes for sure

We had our recent purchase of a used 2005 Jaguar XJ8L serviced for the air conditioning. Expecting the worst as the car shows signs of deferred maintenance, we were surprised and very happy to have a good report come back from the service checks. The A/C had no leaks and only required a flush and refill. No other issues with the car were reported. Definitely not the usual expected report from an auto service shop.

My truck was taken in for 2 days and no call was made to give info about the status of my vehicle. No service was done to the vehicle when I picked it up. Every person working had a horrible disrepectful attitude, to a loyal customer for 10 plus years no less.

So glad the store was open on a Sunday! Was worried about being stuck with a flat tire... Quick, courteous service made my first time there less of a hassle & will keep them in mind for future services...

I am well p[leased for your service and have been for many years. The manager and staff are professionals, true, and honest. As you noticed although I have a 2011 Toyota that is still under warranty, I prefer having you do the work and document it instead of Lithia.

The first time there was slow and only half my order was there.. The second visit was more than great and very fast thx.

I was warmly greeted. I was fully informed. I was pleasantly surprised at the condition of the store and especially the restroom.

Needed tires, asked for additional repairs, got a straight answer that I didn't need all the repairs for which I was asking. Got instant 0% credit for 6 mos., got great looking and performing 70,000 mile tires. Quick, easy and professional. Perfect.

Was quoted a total price, via the phone but was far more .!!

Good deal on tires and the staff was great. Services were completed in a timely manner.

They had the best price on tires for my grandsons car , Tyler was very helpful finding the right tires for us . He did not try to up sell us when I told him we were looking "value ".

We own a business and I know that everyone will complain about poor service, but not great service. Everyone I meet was friendly and I was happy with the price and time it took to install 2 new tires. Thank you!

Called others to get quote for tires, no one had them in stock for a Silverado or wanted to sell me all terrain tires. Firestone had what I needed at a great price and got me right in and done right away. Quickly.

The guys were so helpful. They told us how much the tires we bought were going tocsot and how much it would be. The completed our service in the time they stated it would be and on price. Thankful for them.

I needed to put a couple new tires on my girl friend's pickup. Firestone had the best quoted price, and I was in/out in less than an hour. the sales rep actually changed my tires out so I wouldn't have to wait. Put it on my account, and I have 3 months to pay without interest. Is that customer friendly or what?

I normally do all my own work on my cars but my first experience when I bought a new set of tires from them and had a vibration with them and the checked out the problem and immediately upgraded me to better tires at no cost which won my business from there on. Always good with oil changes and just got my manual transmission serviced which is nothing big but they did a great job and did not cost me an arm and a leg. The guys are easy, fun and open to talk to and especially understand if you work on your own cars. They have always kept me up to date.

I came in and had 4 new tires put on my SUV. The service & quality were awesome!! Tyler Allen, the service manager, was very knowledgable & patient with all of my questions. Daniel & Jimmy were very friendly, fast, and helpful. Even the showroom was shiny and gleaming! I have already referred them to several of my friends!! If you have any tire needs- this is the place to go!!

Still awaiting the second page of my invoice. Requested via phone to be sent by e-mail.

My go to place for tires. Professional service, no hard sell. Great tires.

not much to choose from, for my kia rio in the way of tires.

I have the lifetime alignment for my 2009 Chevy HHR-SS and bring my car in biannually to have the alighnment checked or adjusted as needed. I called and scheduling an appointment was easy and the time to complete the work was quick. i would recommend to anyone the lifetime alignment feature as it has already paid for itself in a year in a half. I am please with the service I receive and the customer service they provide.

Had my tires rotated. They got it done faster than expected. Pleasant folks.

I checked all around at other places in the area, they were had excellent prices and the service was great. The staff at Firestone were very detailed.

I visited Firestone recently twice in one month, once for tire replacement and once for head lamp replacement. Both times the problems were addressed in a timely and efficient manner. The staff was friendly and made for a pleasant experience. They rate five stars.

I purchased tires from the Medford Or. store a little over about two months ago. The tires for my Chevy. Colorado needed to be ordered and I was told that it would be a couple of days. After about a week I was in Medford and went to the store to find out the status. I was told that they called me on that same day but there was no message. Now I have detected a flaw in one tire which created a bubble on the sidewall. At first the sales person stated that I must have hit a deep pot hole it is not a flaw but he would order the replacement tire and again it would take a couple of days he also stated that I should pay for replacement insurance on the new tire which he later reversed. First, it has been 10 days since the replacement tire was supposedly ordered and I have still not heard anything from the store. Second, to suggest that by hitting a pothole with only the rear tire on a empty pick-up truck would have created damage to a tire is absurd. This is the first time I have purchased tires from Firestone and it was only because Michelin did not have the size but based on the service I wish I could replace all of them with a different brand. I will certainly not have any additional service done at this location but will share this story with everyone I know.

I booked an appt for a Saturday. Called to confirm. Was told they aren't open on Saturdays and close at 5:30 during the week.

I brought my wife's car in for an oil change. I dropped it off, and they called to tell me that it had an oil leak and that they could fix it. I knew the car had an oil leak, we had a few drops of oil in our driveway so it was obvious, but after they "fixed" the leak we brought it home and now there is a HUGE PUDDLE of oil in our driveway. They didn't "fix" it, they made it FAR FAR WORSE! I called them and told them that it was way worse and they said to bring it back in, which I did, but they said that no, it's not leaking any worse than it was and that the leak that they "fixed" was on the top and this leak is on the bottom , so they were basically telling me that they didn't do anything to make it worse. BUT how come I've got a giant puddle of oil now in the driveway if you didn't make it worse?? What in the world did you "fix"??????

My son had a major tire blow out last summer and we had his truck towed to the shop. You fit him right in got the tires he needed and he was thrilled with the great price you worked out for him too. Not to mention he was off and driving in just a few hours!

Nick and the crew at Firestone in Medford go out of their way to always take care of me, my family and friends. I would highly reccomend them for all your car care needs.

I was very pleased that my wait time was minimal. I have been there for other appointments that took much longer. I was greeted and acknowledged in a timely manner. You have a great staff at this location! Thank you, Beth

Needed a set of tires in a hurry, The big box were I had scheduled the installation had mistakenly resold my tires. Not only found a set of tires that were higher performing, but were less expensive. When I had my tires installed I also opted to have my front end aligned. However, because my front end was within specs, they did not charge me for that service. I was impress with the honesty, not too many places wouldn't have made a little adjustment to be able to charge me. But they didn't, very nice.

I'll start by saying I've never purchased tires before, nor am I very mechanically savvy. That said, I expressed this very clearly and the individuals helping me were for the most part quite helpful. I went in not knowing what type of tire size I needed, and I needed to buy rims as well. The particular size I needed was not in stock; no problem. I told the gentleman that I would go to a different source for tires and that all I needed from him was a quote on how much the rims would cost. The individual gave me a quote, and I asked quit specifically if that includes everything except for the tires I would be finding on my own to have it all installed on my truck and the gentleman said yes. (It was quite important as I had exactly (y) amount to spend on wheels, tires and food for the month that I had to balance out.) The amount he explained was just the perfect for me to get 4 wheels, tires and food; -perfect-. I purchase the 4 tires and return to purchase the wheels to have them installed on my vehicle. By the time I return the individual helping me is off work and a different gentleman is now assisting me. I tell him what was relayed to me and he tells me a complete, and quite a bit more number on cost. He further explains (keep in mind I'm not mechanically savvy, and explained that) when putting on new wheel they have to be balanced and have new (some type of bolt or something) part(s) placed. I was not happy. I now am in a position I have no control over because I spent the only money I had for food on tires out of trust I put into the individual in helping me with the situation. after I calmed down, I went ahead with the transaction (biting the curb on grocery money) because I really have no other choice at this point. the gentleman seemed sincere in his apology, but it's the fact that the lack of comunication, literally cost me eating decently because of the extreme budget I was on durring that month. Service was great, and they worked fast. But unfortunatley those factors were vastly over-shadowed by the hardship caused by the situation as a whole. 2.5 out of 5, I gave a 3 because service, speed and thegenuinely apologetic individual that helped (and put up with my frustration) me the on second arrival.