Car Repairs And Tires At 5385 New Albany Rd From Your New Albany Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 5385 New Albany Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

5385 New Albany Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #353429 Managed by Mario Moyer

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll examine tires, air filters, hoses, and more. Additionally, we're dedicated to offering the most consistent service on the market, all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 43 Reviews
5/ 5stars
by  
on March 15, 2019
I was having issues with my vehicle and after calling the shop I took it in for diagnostics. They got right on my vehicle, figured out what was wrong and fixed it in record time.
5/ 5stars
by  
on March 5, 2019
5/ 5stars
by  
on February 22, 2019
This place is great. It's always explained to me what is going on with my vehicle and what needs done. I appreciate their honesty.
5/ 5stars
by  
on December 31, 2018
I appreciate the simple, not technical, explanations of things that are wrong and/or what needs done to keep my car running as it should. I drive to New Albany from Westerville because of the great relationship my family has with this location. Thank you!
5/ 5stars
by  
on December 23, 2018
Ask for kevin he was amazing
5/ 5stars
by  
on November 20, 2018
I do not trust anyone else with my vehicles. My entire family has their vehicles serviced at this location. They are all wonderful, friendly and take the time to explain anything that I/we do not understand. We all love everyone here.
5/ 5stars
by  
on November 10, 2018
Every one at this location. Especially Mario, and Jonathan, are great ti work with, and always go above and beyond to help me out. Thats why this is the only place i will take my truck to get worked on.
5/ 5stars
by  
on July 22, 2018
Extremely professional! Not pushy! Really care about the customer and your vehicle. I highly recommend this location!
1/ 5stars
by  
on March 10, 2018
Went in for a very simple tire repair. While I was waiting in the lobby I looked into the shop and noticed they were opening my front hood and doing things to my car that I did not ask or give them permission to do. When they came out they told me my battery had a bad cell and it was dead. This I knew was not true because I replaced the alternator recently and went to have the battery checked at multiple locations all of whom told me there was nothing wrong with it. When I went out to leave I attempted to start my car and it would not turn on, I got an employee to jump my car so I could get home. While he was doing that he "noticed" that something was loose on my battery so he said that might have something to do with it. I left feeling very suspicious that I lied to about my battery and the possibility of being deceived into believing I needed a new battery. Very dissatisfied and I have no intention of returning to one of your stores.
5/ 5stars
by  
on March 4, 2018
5/ 5stars
by  
on November 11, 2017
The staff at this location is amazing! I travel from the Polaris Parkway area to this location because of the staff. The staff is honest and friendly!
5/ 5stars
by  
on September 19, 2017
Everyone at this location is fantastic!!
5/ 5stars
by  
on August 25, 2017
I have a 2002 Audi, my passenger window motor broke. I called five different locations who not only gave me a higher price but told me it would take up to a week to get the parts. Not only did this Firestone location give me the lowest price, but they were able to get the piece and have my window fixed in only a few hours, far beyond meeting the competitions deals and abilities.
5/ 5stars
by  
on July 24, 2017
This location is fantastic! I drive from Polaris Parkway to New Albany because of the fantastic staff. Everyone is always very friendly and welcoming.
5/ 5stars
by  
on May 25, 2017
Simply EXPERT Service.
5/ 5stars
by  
on March 24, 2017
Nick was a super helpful and went above and beyond to ensure my satisfaction. Thank you!
5/ 5stars
by  
on December 10, 2016
The entire staff is fantastic!! Always very friendly & very welcoming!
5/ 5stars
by  
on November 18, 2016
The guys at this location are outstanding, I refer all of my family and friends to this location. And I feel this Firestone is in the perfect location. While you are waiting on you car to be repaired there are restaurants on both side of this Firestone, where you can go and get something to eat while your car is being service, this makes the wait time go by so much faster. I love the service that I have always received at this New Albany Firestone location. Best wishes to all the employee's Michael Smith
2/ 5stars
by  
on October 31, 2016
It took nearly 5+ hours once I dropped off my Jeep for new tires to be put on. Making me think they really didn't treat me as a priority. If I make a 7am apt. and leave, I still take precedent over walk-ins. Also gave them a coupon for $50 off my tires, and have no idea if it was actually applied to my invoice. Also asked them to check a few other things, never got feedback on those.
5/ 5stars
by  
on October 15, 2016
I have been going to the west main kalamazoo store for a couple years now. The people there are very nice and knowledgable. They have helped me many times with my cars they have been respectful of my money resources and time lines. They have kept me and my family safe in their cars. I trust them completely!
5/ 5stars
by  
on October 7, 2016
I had a fantastic time for the first time at Firestone in New Albany the people working there or outgoing and wonderful people the gentleman that helped me his name is Josh and he was very nice and pleasant the gentlemen at work on my car can't recall his name was also fantastic
5/ 5stars
by  
on October 6, 2016
Mario does an excellent job of ensuring that our vehicles get prompt and professional service. I now bring all of our vehicles to this store, and get all of my preventative and repair work done at this store. Great team and service!
5/ 5stars
by  
on September 20, 2016
I love coming to this Firestone. The advisors are always friendly and listen to every problem or concern you may have pertaining to your car. Everytime I have come here they have taken care of any issue my car has had. I would definitely recommend coming here.
5/ 5stars
by  
on September 1, 2016
I took my F-150 in for service, the service team went above and beyond to take care of all of my service need. I really appreciate the outstanding service that I received at this New Albany location. I think everyone should get a raise for doing such an outstanding job. Plus the customer service rocks! I have even gotten a ride hone and picked back up while my truck was being service. You just don't find this kind of service at other service repair shops. New Albany Thank you for taken care of me and my truck. Best regards Mike Smith
5/ 5stars
by  
on April 27, 2016
5/ 5stars
by  
on April 18, 2016
Love everyone at this location! They go above and beyond! Special thanks to Matt Kiplinger and Joe Kiplinger.
5/ 5stars
by  
on December 7, 2015
Excellent, friendly staff. Will definitely be back!
5/ 5stars
by  
on December 6, 2015
Quickly repaired the water pump, and accepted a coupon post-payment that I later realized I had. Thank you!
5/ 5stars
by  
on November 19, 2015
tire rotation with life time balance and oil change
5/ 5stars
by  
on October 24, 2015
I went to this New Albany Firestone location, I talked with Mario, he took care all of my needs, and my truck was ready with promised. Also they provide me a ride home,and they came back and picked me up when my truck was ready. This Firestone location really takes care of there customers.
1/ 5stars
by  
on August 17, 2015
Workers gouged leather driver's seat on Oct. '14 while getting in & out of car with things in their back pockets. 8 mo's later this still has not been fixed but they did offer 1 free oil change. Now again on Aug. '15 workers put huge black marked same leather driver's seat & scratched leather steering wheel & I was again offered 1 free oil change.
5/ 5stars
by  
on August 6, 2015
Staff was very busy, but still took the time to help me. Went out after the vehicle was serviced to explain to me what was wrong and what needed to be done. Zip tied a cosmetic part so it didn't dangle, which was really great! Only complaint is the oil change was too expensive.
5/ 5stars
by  
on July 30, 2015
It was 5:30 pm and I just found out that my battery had died in my work parking lot. I called up Firestone to see if they could help me with a new battery installation. I talked with John over the phone that said they were pretty busy, but if it's just a battery issue then they could fit me in. When I arrived I did notice that everyone was very busy with their garage filled with cars they were working on. However, when I talked to the front desk mechanic Jacob he immediately went out to my car to test my battery. He determined that the expired battery was the cause and that it needed to be changed. After about an hour I had the new battery installed and I was on my way home. I was impressed at how such a small staff can handle multiple tasks while being constantly bombarded with walk in customers with no appointment (myself included). Even though I'm sure it had been a long day for them all, they maintained a friendly professional demeanor. Due the excellent customer service I received I will be going to Firestone in New Albany for any of my automobile tire or maintenance. I also shared with my co-workers of my positive experience. Thank you.
5/ 5stars
by  
on June 26, 2015
I had a flat tire and since I had the warranty they gave me a new tire for a small amount of money. Heather was great to work with! Thanks Heather!
4/ 5stars
by  
on May 21, 2015
Great service from all the guys at this location, even with little hiccups I still recommend this store to get your car fixed.
5/ 5stars
by  
on May 9, 2015
Thanks to Mario and the Team. They were super fast and always go above and beyond.
5/ 5stars
by  
on April 19, 2015
I used to take my cars to dealerships and first tried the New Albany Firestone due to the convenience of the location. I have gone back for all of my car maintenance needs the past years and continue to have my expectations exceeded! The customer service is always top notch and the car service has hit the mark every time! Also, I have had very good experience getting my car work started at the scheduled time and completed faster than expected! Keep up the great work!
5/ 5stars
by  
on April 11, 2015
I have been with firestone repair shops for over 10 years. I have had service performed from California thru Colorado to Minnesota nad now in Ohio. All the locations I have received service from are very good and this location is as good as all the others I have used. It is my regular go to shop. All the staff are very friendly and well educated in their areas of service.
1/ 5stars
by  
on March 9, 2015
I visited and had repairs done and had to return due to the same problem recurring. Eventually I took my car to the dealer and had the repairs done properly. This location is good for oil changes but nothing more, which I found to be the case at the other two locations I visited.
5/ 5stars
by  
on February 16, 2015
Have been coming to Firestone for over 10 years and the quality and customer service is always high.
5/ 5stars
by  
on February 4, 2015
The employees are trustworthy and very helpful. With the great service, I continue to go back for more service.
5/ 5stars
by  
on February 3, 2015
Always great service. Helpful and everyone is great
5/ 5stars
by  
on January 23, 2015
I go to the New Albany Firestone for routine service. They are always friendly, attentive and quick to service our vehicles. Can't beat beat them; close, convenient and reasonable pricing. Give them a try!

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