Firestone Complete Auto Care: Your Source For Tires And Repairs At 465 Morrison Rd In Gahanna

Ready to come in to your local Firestone Complete Auto Care on 465 Morrison Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

465 Morrison Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #24058 Managed by James Lowery

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll check fluid levels, steering, hoses, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 36 Reviews
5/ 5stars
by  
on February 12, 2019
This is a great store with a great team! James has the integrity of a great Manager and Gaster is second to none when listening and writing up your vehicle for repairs. They listen and then work with you to make a correct diagnosis and then repair your vehicle as it should be. I have had numerous positive experiences at this store and will continue to work with these guys going forward! - Solid Team, Great Work Ethic, Great Results!
1/ 5stars
by  
on February 4, 2019
Spent $1,000 to have some tires replaced and other hub work completed, and noticed some grinding in the driver front tire afterwards. Went back in to explain the issue, and let him know that I am a mechanic, and from my experience that the grinding in the tire led to busted studs. Instead of first opting for a roadtest, he just had them make sure the lug nuts were tightened and insisted that not only does my past experience hold any weight to the current situation, but I should spend more money on an inspection and try to look into brakes as well. Even though I explained that the brakes were just changed. Unprofessional for the customer to be treated so poorly. Never doing business with Firestone again!
5/ 5stars
by  
on January 24, 2019
They were able to get me in, and my truck was finished that day and I was so happy!! It didn't cost an arm and a leg like I thought it would. I had a limit, and they worked with me on it and the 4 new tires I got with a 60,000 mile warrenty, feels like I am driving on white fluffy clouds. I have never had a problem woth Firestone
5/ 5stars
by  
on December 13, 2018
As I have for 22+ years,I stay with this Firestone for service as the staff continue to provide great customer & mechanical repair service especially under the current management of James Lowry !
Responded on March 6, 2019
Thank you for sharing these kind words, Patricia. Thank you for being a part of the Firestone family. ^Miguel
Firestone Complete Auto Care - Gahanna Management
5/ 5stars
by  
on October 3, 2018
I was offered a great deal on my tires. I love the courtesy checks and knowing when I leave, there will be no issues! The staff are friendly and welcoming. They do a great job explaining what is going on and what options I have. I highly recommend this store!
5/ 5stars
by  
on September 28, 2018
I put my trust in the people here to take care of my car. They listen to my assessment of my issues. They treat me with kindness and respect. They honestly give me an explanation and the approximate cost. As friendly as they are, they are also professional as well. I take my car to them routinely for service. I have never been disappointed.
5/ 5stars
by  
on September 27, 2018
Tyler King and Lance...AWESOME SERVICE & AWESOME COMMINCATION!
5/ 5stars
by  
on April 17, 2018
Gastro went above and beyond on my service. I took my car in for a lifetime balance and rotation service due to a minor vibration at freeway speed only to find out that I had not purchased the lifetime balance option. On reviewing my prior tire purchases Gastro realized this had to have been an oversight at the time of purchase and quickly took care of the issue for me. Not only did they balance and rotate my tires - getting rid of my vibration - they reminded me that I had purchased the lifetime alignment and quickly corrected a minor issue with the passenger side alignment sending me on my way a happy customer at no charge. James runs a very reputable Firestone and clearly knows how to hire responsible service advisors. I will definitely be returning to this location as I had a very positive experience.
5/ 5stars
by  
on February 5, 2018
I have been a customer of this Firestone for 20+ years! I keep returning because of the great customer service/staff knowledge/ friendly atmosphere. The current manager James Lowery really sets a positive tone! I highly recommend this Firestone!
5/ 5stars
by  
on January 27, 2018
Great people , great service they went above and beyond to make my experience the best it could be thanks a lot team.
5/ 5stars
by  
on December 31, 2017
5/ 5stars
by  
on November 24, 2017
I absolutely love the Black Friday specials! It is the most awesome time to buy tires! I didn't even ask and they also checked my battery and did a courtesy check on my vehicle! I love this place!!!!
5/ 5stars
by  
on October 17, 2017
I have been a customer of this Firestone Location for 22+ years! I continue to return because both the mechanical work & overall Customer Service is excellent! I highly recommend this location!
5/ 5stars
by  
on August 28, 2017
Had a great experience getting new tires for my car Gaither and Tyler were more than helpful Tyler really hook me up with some good tires and did a wheel alignment I'm very pleased with the work they did in the friendliness honesty and consideration in helping me out thank you both
4/ 5stars
by  
on July 27, 2017
Gaster is very polite and helpful.
5/ 5stars
by  
on June 29, 2017
I forgot to add the names of the service advisor a(Tyler02) and Technician(01James) to the earlier survey I sent in. They were so great and I do want to recognize them. Because of them, I feel I can really trust Firestone to take care of my 2009 Chevy Impala and that my experience as a customer will be a pleasant one.
5/ 5stars
by  
on May 13, 2017
This is my favorite store and I drive clear from south of Orient to come to this exact store! I am very pleased with all service and have been coming here for years!
5/ 5stars
by  
on February 6, 2017
I always feel that I get excellent service at Firestone! The service advisers are friendly and helpful. The manager is extremely knowledgeable and helpful. I know if he recomends something, that I can trust I need it! I have never had a bad experience at Firestone!!!
5/ 5stars
by  
on January 26, 2017
They were very honest, friendly and upfront with me. Prices were reasonable and they did not try to sell me something I did not need. I feel very comfortable using them again next time.
5/ 5stars
by  
on June 3, 2016
4/ 5stars
by  
on May 5, 2016
Always good and prompt with service and repair! I feel there is a corporate policy to get the customer to add service or repairs that usually are not necessary. Sometimes very expensive repairs... I would give this location 5 stars if it were not for that policy!
5/ 5stars
by  
on December 18, 2015
My AC stopped working and it was under warranty. ...so I took it back to re fix.
2/ 5stars
on October 25, 2015
As far as I know, the oil change and tire rotation were performed without issue. However I'm not certain about the alignment. I bought the lifetime alignment in March this year and brought it in October to have the alignment checked also. I made an appointment for first thing Sunday morning when they opened. I dropped off my car and told them to call me when it was done. They called 90 minutes later to say it was ready. When I got there, I looked at my receipt and saw nothing about the alignment. I asked the Firestone employee who was checking me out about it. He said the alignment was fine. I mentioned to him the last time I was there, in July, they couldn't check the alignment because the machine was out of order. He said yeah, that machine has problems. Hmmm, that's not good I thought to myself. Then the guy gave me the wrong keys. Mine is a Hyundai with a key fob (no key/push button start), he gave me instead a set of Honda keys. Okay, easy enough mistake to make, but come on. After a minute of him scrambling to figure it out, he came back to me and said my car wasn't ready. I could see that all the while because it was still in the bay, up on the lifter. He said they were finishing the alignment. Really! So, he must have either lied to me earlier or just not paid attention. So I waited 10 more minutes and it was ready. I drove off and am still not sure the alignment was ever checked. Make sure if you go there for the alignment, you watch them do it and then demand you get the alignment specs on you receipt.
5/ 5stars
by  
on October 11, 2015
I stopped in with my mom's car (she is 89) because she said her battery was dead. The guys at the shop checked the battery and said it was fine they suspected as did I that the car door had been left open; I have 5 cars that I have serviced here. The staff is always professional and make sure that I am not paying for services I don't need. I will continue to frequent this location and I send all of my friends here.
5/ 5stars
by  
on September 6, 2015
My daughter ran over a screw & had a slow leak in her tire. Firestone plugged it for me quickly & inexpensively, thanks for your help
4/ 5stars
by  
on June 6, 2015
The initial wait for just an inspection was way too long. Once a tech realized why I was waiting, he took the initiative to personally ensure I was taken care of.
5/ 5stars
by  
on February 27, 2015
Went in for new tires. I received quick and professional service.
5/ 5stars
by  
on February 27, 2015
Quick Reliable Honest Welcoming! They efficiently assessed the vehicle and priced it fairly
4/ 5stars
by  
on February 26, 2015
A week before I stopped by to get air in my tire. The next week I planned to stop in for tires but had to come in earlier because I hit a pothole. So they remember me getting air. They were very friendly and got me right in. Every customer who came in door was treated with kindness.
5/ 5stars
by  
on February 15, 2015
In and out Like a fast food restaurant as far as speed is concerned!
5/ 5stars
by  
on February 7, 2015
They provided a detailed description of items that could USE maintenance, but did not pressure me into having them done.
5/ 5stars
by  
on February 2, 2015
Had a bad tire. Was recommended that new tires were needed. Got new tires.
5/ 5stars
by  
on February 2, 2015
Although I have a Firestone right across the street from where I live, I drive 3 miles to the Firestone on Morrison Road in Gahanna becauseof the outstanding service I receive from the staff at that location. They are always kind, courteous and timely with the repairs, too.
1/ 5stars
by  
on January 26, 2015
I had a flat tire and it was fixed quickly and has been great. Thanks.
5/ 5stars
by  
on January 25, 2015
All rear lights on jeep stopped working and found prob at good cost.
5/ 5stars
by  
on January 23, 2015
I came in this week and they always take good care of me even without an appointment.

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