Car Tires And Services At 3917 Prospect Ave: Firestone Complete Auto Care In Cleveland

Welcome to Firestone Complete Auto Care at 3917 Prospect Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3917 Prospect Ave
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Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #2011 Managed by Christopher Freeman

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll examine lights, wipers, hoses, and more. Plus, we're dedicated to providing the best auto repair possible all at great prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 34 Reviews
5/ 5stars
by  
on January 5, 2019
5/ 5stars
by  
on October 29, 2018
Exceptional service and customer service. This team just can't be beat in quality, price, or kindness.
5/ 5stars
by  
on October 2, 2018
5/ 5stars
by  
on September 13, 2018
Amy's customer service and respect for her customers is genuine and one of a kind.
5/ 5stars
by  
on September 7, 2018
Very well mannered and answers all questions and explains procedures throughly
4/ 5stars
on July 16, 2018
2/ 5stars
by  
on July 7, 2018
A simple oil change/tire rotation was $100. It took an hour & 1/2 & nothing was said to me about any problems. My “service engine soon” light had been on for a couple days so whoever drove it in & out of the bay had to have seen it. They were really busy so I waited an additional 10 minutes after my car was ready. Maybe they were short staffed. I paid my bill & left without anybody saying a word to me about anything. Next time I’ll go to a Valvoline or Jiffy Lube. I’ll pay less & probably get more.
5/ 5stars
by  
on May 31, 2018
5/ 5stars
by  
on February 22, 2018
5/ 5stars
by  
on January 30, 2018
Great Mechanics , And customer Service ,I Can Say Money was Well worth it ,rather than goin to a back yard mechanic . Firestone Rocks !
5/ 5stars
by  
on May 7, 2017
I really enjoyed myself at Firestone very helpful Associates and technicians
5/ 5stars
by  
on April 4, 2017
Amy, who works the front desk area, is the cream of the crop! She is funny, kind, and ridiculously patient. She spent an exorbitant amount of time going over my bill with me while still being able to handle a barrage of incoming calls and treating walk-in customers like they were personal friends of hers. You're lucky to have her as an employee. People who work at front desks are personal representations of your business and the first thing a customer's sees. Amy is about as good as it gets - she's everything you want a company to represent.
5/ 5stars
by  
on December 27, 2016
Having my tires installed at Firestone was a fun and pleasurable experience and I would definitely recommend family and friends.
5/ 5stars
by  
on December 6, 2016
Great customer service!! Very accommodating and willing to work with me to get me back on the road! Very fast!
3/ 5stars
by  
on November 22, 2016
Chris: I thought you were going to deduct the 51. from my bill toward my credit card. let me know, thanks, darr
5/ 5stars
by  
on October 6, 2016
The technitions are friendly, helpful, and honest. They always explain everything that's wrong and help me prioritize what needs fixed. They help me find discounts and fix my car in a timely mannor.
5/ 5stars
by  
on August 4, 2016
Was getting work done on my car for e check and was able to set an appointment up for the next day. Took my car in and the team didn't have my car for a whole day and i was able to get plates that same day. Really appreciate the great work!!
1/ 5stars
by  
on April 16, 2016
I already wrote a 'review' for a survey on my recent visit; I'm not going to regurgitate the entire scenario. Firestone is fixing things on my car that aren't defective and NOT fixing the problem that I came to them with. After being a customer for 4 years, I now feel that I'm being taken advantage of.
4/ 5stars
by  
on November 28, 2015
Good availability for last minute oil change request.
4/ 5stars
by  
on November 24, 2015
I come to this location for my annual oil change and courtesy check. The customer service is always good. Keep up the good work.
5/ 5stars
by  
on November 14, 2015
Whenever we come the service is wonderful. We never have to wait long and the employees are so polite and helpful.
5/ 5stars
by  
on November 6, 2015
Good service shop. I belive Firestone prices are generally high but the job is done well.
5/ 5stars
by  
on October 9, 2015
Timely, very short wait time , without an appointment
5/ 5stars
by  
on October 9, 2015
I have had 2 tire issues in the past 6 months which I have never had in 25 years of driving. I commute 75 miles one way so not knowing anyone or where to go, I found this branch. They answered my questions, fixed my tires and put me back on the road to keep on commuting. Their service was quick and reasonably priced. I would recommend this office and the staff are all friendly.
5/ 5stars
by  
on September 25, 2015
I had a wonderful experience! They got me in fast at the last minute. Thanks Firestone!!!
5/ 5stars
by  
on August 26, 2015
Brought my Subaru in for new tires & oil change. Staff was professional and courteous. Vehicle was finished on time.
5/ 5stars
by  
on February 26, 2015
I used them for an alignment, sent my daughter for an oil change, she inquired about tires, but unfortunately when she returned 2 weekends later the price she was quoted was not true, they then told her they never said that, she was very upset, Khalia Whitlow chrysler 300 ,
1/ 5stars
by  
on February 3, 2015
I got my oil changed on my Subaru Forester at the store on Prospect. A week or so after the oil change, I smelled oil and then noticed a leak. I took the car into my dealership and they said that whoever did the oil change used an aftermarket "oil pan plug", or whatever it was called and that it has sprung a leak. Also that the oil filter that they used was not good for Subarus. I paid to have the mess cleaned up at the dealership. So the cheap oil change turned out to cost me more. Not so psyched.
1/ 5stars
by  
on February 2, 2015
After spending $2000 Same issue is accuring so i think i have to disput my charges with my cradit card company
5/ 5stars
by  
on February 1, 2015
They go out of their way to make sure you are satisfied.
5/ 5stars
by  
on January 31, 2015
Store hours were convenient. The store workers were very friendly with offering to drop off and pick me up from work down the street while my car was being fixed.
5/ 5stars
by  
on January 25, 2015
I continue to use this location for it'sexcellent service.
4/ 5stars
by  
on January 23, 2015
As it was VERY cold and I wasn't getting any heat in the car, I really needed the Service Department to figure out what the problem was and get it fixed.
5/ 5stars
by  
on January 23, 2015
I trust Firestone with my car 100% of the time! Always great work and customer service.

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Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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