Car Repairs And Tires At 1014 E Innes St From Your Salisbury Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 1014 E Innes St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #267428 Managed by Ryan Buckland

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll examine tires, steering, hoses, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

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Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 35 Reviews
5/ 5stars
by  
on August 19, 2018
The professionalism, honesty and concern and courtesy shown to me as a customer by Phil and Ryan is greatly appreciated and why I continue to use Firestone Complete Auto Care for my automotive and tire needs! No matter how many questions I ask they do not get dismayed and make a special effort to make sure I understand their answers! THANKS!
4/ 5stars
by  
on May 28, 2018
4/ 5stars
by  
on May 5, 2018
5/ 5stars
by  
on February 28, 2018
Brandon was extremely helpful and knowledgeable
3/ 5stars
by  
on February 11, 2018
5/ 5stars
on January 29, 2018
1/ 5stars
by  
on January 10, 2018
Exorbitant amounts of money for minor work and your problem will not be fixed.
4/ 5stars
on October 20, 2017
1/ 5stars
by  
on August 26, 2017
5/ 5stars
by  
on June 25, 2017
My experience was great....BUT the location is horrible. It's difficult to get out of and I think that if it were in an area with better traffic flow, it might get more business.
5/ 5stars
by  
on June 25, 2017
I've had my car serviced here for multiple reasons, from oil changes to tire replacement to internal engine components. Everytime the folks at firestone have been courteous, professional and knowledge in their interaction with me. I highly recommend this store.
5/ 5stars
by  
on March 13, 2017
Each of my experiences with Firestone has been wonderful. The Sales Advisor is very knowledgeable about the Services the Tires and other great Products you sell and service. The store has been very neatly organized and clean. I'd recommend my family and friends as well to this Local Firestone store
5/ 5stars
by  
on February 7, 2017
I had taken my truck to another shop who missed the problem terribly. The crew at this shop made an accurate diagnosis, were ready for me at the appointment time and finished earlier than I expected. I have driven my truck approximately 150-200 miles and there has been no hint of the problem they corrected. Great Service.
5/ 5stars
by  
on October 8, 2016
1/ 5stars
by  
on September 10, 2016
Unprofessional
5/ 5stars
by  
on June 18, 2016
The sales Representative at this location in Salisbury is very Knowledgeable about what services that will help you and helps you fully understand what's being done with the repairs. He's courtesy is so appealing for the Company he represented.
1/ 5stars
by  
on June 4, 2016
My A/C was working it just wasn't cold enough so I took it in. First off he tried to charge me $50 for something that was advertised as $10 on their web page and spent too long trying to upsale me. They did the $10 check, told me I didn't have a leak in my A/C that I needed refrigerant and a recharge. They did the work charged me $200 and now my A/C isn't working at all! Then they tried to tell me I needed a whole new compressor system but used words like could be and might. That's a $1100 repair above the $200 I already spent. Seriously, like I would let them touch my car again when they're just shooting in the dark with what's wrong with it. My favorite part was when he offered me financing. I'm still waiting to hear back from them To see how they plan fix the problem. Never trust a place that doesn't guarantee their work. The place where I'm getting fixed said, "I won't charge you till its fixed." My kinda place. I don't mind paying to fix my car by someone who knows what they're doing. I do mind someone breaking it more and charging me for it.
5/ 5stars
by  
on March 31, 2016
Very welcome as a Customer. Very timely on appointment and good communication. Will recommend highly. PS: Waiting Room very clean and comfortable. Excellent Coffee and is complementary. Thank you, Heinz
3/ 5stars
by  
on December 21, 2015
I'm Disappointed 1 out of 2 requests were completed.
5/ 5stars
by  
on September 20, 2015
They had me in and out quick with great service. Done right the first time.
5/ 5stars
by  
on September 6, 2015
The entire staff was very helpful and explained everything in layman's terms. Would recommend them to everyone
5/ 5stars
by  
on June 16, 2015
I went in to have my oil changed, Chris went above and beyond to make sure I was happy. He also recommended some other things I needed, That is called great service for him to take care of me and be that concerned. And my wait time was not bad at all.
5/ 5stars
by  
on June 12, 2015
I cannot begin to tell you about my experience with Firestone, I went there to have my oil changed. They went above and beyond to make me happy. Eric and Phil were so helpful. Recommending what I needed. I really enjoyed going there and definitely plan on going back to purchase everything I need for my car. Thank you Firestone, and a special thanks to Eric,
5/ 5stars
by  
on May 27, 2015
Quick and professional and likable people to work with as well.
5/ 5stars
by  
on May 7, 2015
I have been taking my car to this location for over a year now and I always have a great experience. The employees are very helpful and friendly. Keep up the great job folks.
4/ 5stars
by  
on March 4, 2015
I was there about a month ago to get a oil change. Then I start asking about the price on stuff that I need to get done on my van and they help me with No problem.
5/ 5stars
by  
on February 25, 2015
I went for a front end allignment. The staff was really nice. Got to watch TV and drink coffee while I waited.
5/ 5stars
by  
on February 17, 2015
I believe I recieve good reliable service. When have what ever work has been preformed I don't feel I have been hoodwinked. I trust them.
5/ 5stars
by  
on February 4, 2015
I have used the services of the Salisbury Firestone for several years. Phill, on the desk and Marty, mechanic extraordinaire, who always makes sure I'm safe. I've arrived there in a wrecker, in tears and everything in between! They always rise to the occasion and help me. I would not go anywhere else and hope they stay put too.
1/ 5stars
by  
on February 2, 2015
I have been loyal to Firestone for the last few years and I have never had a bad experience until this last Saturday. When I was in for service in early December Firestone recommended that I get new tires so my vehicle could pass inspection, I waited until this past Saturday to shedule that appointment. The new tires cost $600.00 plus which is fine, but the person working the counter waited until the tires were on the car to tell me my vehicle failed inspection because the Catalytic converter was faulty and it would be over $1,000 to fix. Now had I been told this earlier, before the tires were put on, I probaly would have declined all services because the vehicle it's self is not worth all of that expense. I asked to switch the tires back and they declined. Firestone knew exactly what they were doing and were only out to make money and could have cared less about their poor customer service or a loyal customer. I will never set foot in a Firestone again!
5/ 5stars
by  
on January 27, 2015
I own 3 vehicles and started years ago taking them to Firestone-Salisbury for preventative maintanence. In addition to the standard oil change service, they would also point out potential problems that needed to be fixed. I trust them to service my cars and value their advice for keeping them safely running. Their prices are very competitive. Their mechanics know what they are doing. Truly a one stop shop for your auto's needs!
5/ 5stars
on January 25, 2015
I use the Salisbury, NC Firestone for all of my automotive repairs. They are very experienced at what they do. The customer service is great. Friendly faces and giving the customer what they need. This is what I look for in a automotive service and repair shop. I have found it at the Firestone of Salisbury, NC.
5/ 5stars
by  
on January 24, 2015
I have always found the employees and service people to be very attentive to my needs and very prompt. They are THE BEST!!!!!
5/ 5stars
by  
on January 24, 2015
Just a really satisfying experience. And how often would you say that about a car care place?
5/ 5stars
by  
on January 23, 2015
the folks at the Salisbury store are very friendly and a pleasure to work with I use them on a regular bases and trust them to help keep all

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