Firestone Complete Auto Care: Your Source For Tires And Repairs At 5058 N New Hope Rd In Raleigh

Welcome to Firestone Complete Auto Care at 5058 N New Hope Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

5058 N New Hope Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #27782 Managed by Trei Vossler

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check tires, steering, belts, and more. Additionally, our team believes in providing the best auto repair possible at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

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We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 32 Reviews
5/ 5stars
by  
on December 16, 2018
5/ 5stars
by  
on August 6, 2018
Great customer care.
5/ 5stars
by  
on July 5, 2018
5/ 5stars
by  
on June 13, 2018
I love this shop,you have a very friendly and efficient crew running your shop.They always give individual attention attention making the customer feel comfortable .Their don't push extra services on customers ,they suggest and let you decide.
5/ 5stars
by  
on February 12, 2018
Awesome customer service and fast. In and out in less than 30 minutes Bobby, Nate and Tim customer service skills and attitudes were very refreshing. I will definitely be advising my relatives and friends to visit their location. Thanks guys
5/ 5stars
by  
on January 23, 2018
Fantastic! Speedy service!
5/ 5stars
by  
on December 4, 2017
I live in Smithfield NC and I travel to Raleigh NC just to have my car serviced at this Particular Firestone. They now have a whole new crew, but when I walked in I still felt special and my concerns resolved. It was like they always knew me.. I Love this Firestone !! They have kept me on the road for a long time. Thanks Nathan and Lowell for continuing the outstanding service that has always been shown to me.
5/ 5stars
by  
on July 25, 2017
Time in and out for service was Great
5/ 5stars
by  
on December 30, 2016
Extra profesional, extra friendly. Felt like i was in my living room while waiting on my car to be serviced. Therefore, I more apt to come in and get things done asap or as soon as i can afford it. I live all the way in Rich Square North Carolina and I travel 2 hours to go to this particular Firestone at minicity in Raleigh so that I will feel like my car is taken care of and I will be safe and that's what's more important to me.
5/ 5stars
by  
on July 24, 2016
Woke up with a flat couldn't find anything in tire. Took to Firestone and Mr Ricky took care of it quickly. I thought I would have to purchase a new tire but he was able to save it with only a patch. He saved me time and money. Two very valuable things in my life.
1/ 5stars
by  
on April 15, 2016
Ricky lied about an oil leak and didn't know that the previous recommended work had been completed just as of Monday. These guys who are just looking to make a quota, will say and do anything to make a dishonest buck.
3/ 5stars
by  
on October 28, 2015
I had to take it back yesterday for same problem. It's not resolved yet.
5/ 5stars
by  
on September 6, 2015
I was in and out in less than an hour. great service. polite and friendly
5/ 5stars
by  
on August 7, 2015
It was a good experience. I had unexpected repairs outside of original reason for visit & I was pleased to not feel pressure to add on expenses. The associate was informative & provided information that allowed me to make an informed decision. It was a good experience & I am glad I got all necessary repairs done.
4/ 5stars
by  
on August 6, 2015
The staff was nice and worked me in fast. They are close by and I'll be using them for my upcoming vehicle needs
5/ 5stars
by  
on June 27, 2015
Everyone from the front desk check in to the mechanics were awsome. Front desk gentleman was able to answer several question I had regarding what services I needed. The mechanics completed my car care in a timely manner, I was not sitting around for hours waiting!!
1/ 5stars
by  
on June 20, 2015
I was their last Saturday for a routine oil change, and a full car inspection. They had changed my air filter after doing the inspection. Day after my starter goes. Coincidence, sabotage, or poor inspection done.
3/ 5stars
by  
on May 19, 2015
The guys at the New Hope Rd. store were very friendly and accommodating. They made me feel comfortable while I was there which came in handy when I had to come back 2 more times to have them attempt to fix my original issue again. After telling me I had to have a valve cover gasket replaced, and doing the work, I drove my "repaired" car home only to find that my engine was smoking heavily due to the fact that oil was still spewing out from around the gasket. I took my car right back and they confirmed that the valve cover was not tightened properly. After they apparently fixed this, I drove home and checked my engine again to find that now oil was still spewing out of two areas from around the gasket. I took my car back and they spent 2 hrs working on it and finally got it to stop leaking oil. With that said, again the guys were very friendly and welcoming and did do the work faster than I was expecting which was nice. In summary, they got the job done but there was a lack of pride from the employees to ensure the job was done right the first time. It was obvious that there was a lack of accountability within the workers there which gives the customer the feeling that they are only there to take our money and not really fix the problems we are having with our vehicles.
4/ 5stars
by  
on May 15, 2015
I needed to get a good deal on new tires and was surprised by the service. The Service Manager was very polite and the Tech was fast. Professional auto care team that does a great job. .
5/ 5stars
by  
on May 12, 2015
Every time I come in I get great costumer service. I don't feel like I'm being pushed into anything I don't need or spoken to like I don't know anything. Keep it up guys, your doing great.
5/ 5stars
by  
on April 19, 2015
I was assisted as soon as I walked in the door. The wait time was minimum this particular day and I was glad they did inspections as well.
1/ 5stars
by  
on April 18, 2015
I went there for an inspection. Was told that my license plate bulbs and 3rd brake light was out.he said they were aftermarket and he didn't know if he had them.I wasn't given any options.so I said "fail me " and I took the car home.I was able to replace the bad bulbs with working interior bulbs.It took ten minutes. I went back the next day and there was confusion as to whether they would look at the car.I felt that since all you had to do was see if the lights come on it should have been handled right away.apparently it had to be the same guy that looked at my car before. Anyway it wound it being pretty quick.My general complaint is that the mechanic should have either switched the bulbs for me the first time or had them in stock.
4/ 5stars
by  
on February 12, 2015
I frequent the Raleigh area and preferr to have my car services here. I feel that Mark and Antonio actually listens to my concerns about my car and keep me on track with maintenance and fair recommendations.
5/ 5stars
by  
on February 6, 2015
The people that work there are friendly, informative to explain what needs to be done and provide great service
5/ 5stars
by  
on February 3, 2015
Been going to Firestone for years and have always trusted them with all of my vehicle needs.
5/ 5stars
by  
on February 2, 2015
I went in for a oil change and had a few questions about other issues with my car. Mgr took the time to answer my questions and offering a explanation.
5/ 5stars
by  
on February 2, 2015
I went in last week and got much needed services. I had forgotten that it was past due for me to have my brake fluid flushed and they reminded me. So glad they did, because my fluid was extremely dirty.
2/ 5stars
by  
on February 2, 2015
I have used this location twice for basic services: once for an oil change and then for an oil change with tire rotation. In spite of having well-defined appointments in each case, I spent over 2 hours there each time. The Firestone personnel in charge there seem personable enough but a bit clueless regarding customer satisfaction. No apologies orreasons were given for these wait times.
5/ 5stars
by  
on January 25, 2015
I moved to in Raleigh in 2008 realized I needed my car inspected. I looked around at a number of businesses in the area as I drove down Capital Blvd. Then I saw those famous words 'Firestone'. I went in and never left. The front line guys and technicans have always been fair. They have never tried to over sale me. A woman wants to be treated with respect and fairness.
5/ 5stars
by  
on January 24, 2015
I have been two times to get an oil change. The staff are extremely friendly, always polite. Advise me of things that could be done to make my car run more efficiently. While the process of the oil change are agreeable, some of the other services are way over priced. But overall I have been pleased 100%
5/ 5stars
by  
on January 24, 2015
Mark and his crew are always friendly. I love going there because he and his crew know us by name and always do a great job informing us what we need.
5/ 5stars
by  
on January 23, 2015
Went online to get a coupon for oill change & lube. Was able to schedule within 2 hours. Met salesman who offered his help. Told him what I needed and as we were reviewing my chart, he noticed that a tire rotation was overdue which I agreed to. Asked him about the problem with my wipers. He showed me what the problem appeared to be and then showed my how the more expensive wipers would solve the issue. I agreed, with the stipulation that if the problem persisted, he would replace with another less expensive pair or give my old wipers back. Problem solved! Great experience, and that is why I continue the service of both of my cars at this location. Even my daughter has her car cared for by Firestone and has had many happy experiences with her local dealer. I took her to Firestone for her first set of tires. (Had to pay for those back then!

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