5/ 5stars
by Kelli P
on March 10, 2019
Hands down my favorite store to go to. My family has been going to Firestone in this area for over 30 years. We've used Cary, N. Raleigh, Downtown Raleigh and Apex locations. We have been satisfied with most all of our service but Garner really takes out the time to care and create a family based atmosphere. I trust them with all my automotive needs.
5/ 5stars
by Dave
on January 30, 2019
Ashley was very helpful and knowledgeable, went the extra mile to meet my schedule and get some extra things done for me. Explained everything thoroughly and offered, but didn't push me to buy all the extras these places try to sell you. I will return for my next set of tires.
5/ 5stars
by Erica L
on October 15, 2018
The staff at this store always makes me feel welcome and explains the status and needs of my vehicle without ever talking down to me or over-selling.
5/ 5stars
by Linda W
on June 3, 2018
Staff is always friendly, courteous, and explains what was done to your car and explains any recommendations for future maintenance. They’re the best! Have been going there for years.
5/ 5stars
by Tara J
on May 14, 2018
Great customer service! They go above and beyond to make sure ur care is safe and the work is completed and if it’s not done right they take full responsibility and complete the work as needed. Love this location
5/ 5stars
by Cortney K
on April 15, 2018
Terry was so helpful! He made sure to explain exactly what I was paying for and gave me a great deal. He was patient with me and gave me time to make a decision on my purchase and guided me through what my car needed. The technicians left my car clean and put everything away neatly.
5/ 5stars
by JOHN T
on March 28, 2018
Store and staff "great service, personnel, and qualified"!!
5/ 5stars
by Kim M
on March 11, 2018
Robert and his staff always takes great care of us. 100% trustworthy.
5/ 5stars
by Gary F
on October 23, 2017
5/ 5stars
by Edwin U
on October 16, 2017
This has been the best experience I have had at a repair shop thanks to Robert. I didn’t get the impression that I was being taken advantage of , as I have experienced at other repair shops. Robert was very professional and ensured I fully understood all charges. Great experience!
5/ 5stars
by Carol L
on September 15, 2017
Always a great experience at this location. Timely and proficient!
5/ 5stars
by SANDRA
on August 7, 2017
I have been taking me vehicles to them for a few years. Great service, quick turnaround an decent prices. Thanks guys
4/ 5stars
on July 6, 2017
5/ 5stars
by Jim
on February 11, 2017
The team there is professional, polite, helpful, and knowledgeable. They get the job done and make sure you understand everything they're doing.
5/ 5stars
by Jack W
on November 1, 2016
Great customer service. The service adviser (Donald) was great to work with. He provided the information and advise of what I was looking for and most important, did not try to sale other unneeded items. Great experience. Love the new tires.
5/ 5stars
by Ida A
on June 6, 2016
This is the best auto care shop that I have ever been to in my life. They take care of my car better than the dealership. I am on a fixed income and they don't try to price gauge me for everything. If something is wrong with my car, they always tell me what's going on and if it is something serious or if it can wait. I love this place. I have much respect for these guys!
5/ 5stars
by Melody L
on May 24, 2016
I really enjoyed my day at Firestone last Thursday I was very happy to see the guys missed Robert but the experience was still the best as always This young man who helped me was new to me his name was Donald I really enjoyed his help and how he treats his customers. He had a smile and was very helpful and kind. I have to add him to my list of favorites a long with Daniel, Hector and of course my very good friend the manager Robert. These guys are the best and are number one in my book. I love bring our cars to the best and that's what they are AAAAAAAAA+++++++ May GOD continue to bless Robert and his crew and keep them number one in NC
5/ 5stars
by Melody
on May 24, 2016
They are the best number one all the way great help and service always They are the top rated to take your car.
5/ 5stars
by Rick P
on April 3, 2016
Superior in ranking would go back
5/ 5stars
by Rick P
on April 3, 2016
so so so I'll be back as soon as the car gives me any kind of ill symptom. Learned of you from Mark Herndon of Cedar Hurst NC
4/ 5stars
by Rick P
on April 3, 2016
5/ 5stars
by Bennie P
on March 13, 2016
Robert A. Was great as always. He is always is eager to help Customers and has an positive additud. He cares that customer needs as surved and their visit is a positive one.
4/ 5stars
by ncpegasusx
on December 20, 2015
Went in for several repair issues and it seems to be all repaired.
5/ 5stars
by Tym2flygsxr
on November 17, 2015
Great selection of tires with fantastic promotional offers and prices. Service is quick and the staff provides top quality customer service.
1/ 5stars
by Born
on November 1, 2015
I used them 2 time in 3 months. The first time for to replace a starter, where I was charged double the cost of the part, furthermore, my vehicle was left with grease on the door panel, floor mat and the steering wheel. I just previously spent $250 to have the vehicle completely detailed. And I still don't understand why they have to make money on the part when they charge $125 an hour for labor... The second time was for a oil change of which I made an appointment.. I waited almost two hours for them to do an oil change. Mind you this is the second scheduled appointment for an oil change with them.. the first time I scheduled the oil change they called me the morning of the oil change and told me they had to reschedule my appointment.. Needless to say I won't be using Firestone again.
5/ 5stars
by Bromial
on October 20, 2015
I was so impress with this service they have made a mistake and punch a hole In water pike they could have left it like it was but they told me about it and they fixed it for free I will always continue to bring my car here for the honesty
5/ 5stars
by Cherly
on October 17, 2015
I had my car service there early and It only took a few minutesd
5/ 5stars
by SantanaJ50
on October 17, 2015
Went there a few days ago for a wheel alignment on my husband's truck under our lifetime plan. Then I made an appointment to bring my Suv in for a check and purchased a lifetime plan for that vehicle also. I also didn't realize it was time for an inspection to be done. They bought it to my attention and was able to also get it done in a very timely fashion. Thanks Firestone!
5/ 5stars
by Chepo
on October 3, 2015
I use them a week ago. I received great service. I'm happy I did
5/ 5stars
by NNB1980
on September 26, 2015
This location is one of the best of what Firestone offers. The guys are all polite and friendly in particular Hector Lockamy, he really is the best when it comes to customer service.
1/ 5stars
by Stevesr
on September 21, 2015
I had to go back two days later for them to fix what they mess up
5/ 5stars
by shellyBang
on September 10, 2015
I used them 09/9/2015 and i was very pleased with the work
5/ 5stars
by LinT
on September 5, 2015
Had a tire sensor light come on and the guys were able to fix it in under 5 minutes! I was off to get my state inspection done and they said they do that! I was out the door in 20 minutes! It's refreshing to receive great service and save time!
5/ 5stars
by rosebud23
on August 24, 2015
Intake clerks were very knowledgeable of issues and provided several possible remedies. They were also very courteous and friendly.
5/ 5stars
by jdengr
on August 16, 2015
They were able to quickly make adjustments to their schedule and perform a wheel alignment before my trip
5/ 5stars
by LD H
on June 4, 2015
Great service. Just what I needed in tire service.
5/ 5stars
by Gabby R
on May 24, 2015
The staff was awesome... from the manager to the service techs!! You guys ROCK!!!
5/ 5stars
by Makurslf
on May 6, 2015
I'm always happy with the service at the garner Firestone. Hector provides excellent customer service.
1/ 5stars
by Livi
on May 3, 2015
I called and asked for an estimate for a break job. I told them the exact make and model of my car. I specifically said my car was considered a high performance car. I asked for a best and worse case scenario including all shop fees and taxes. I explained I didn't want any unpleasant surprises. For the worse case scenario I was quoted $385.00. The actual price turned out to be $625.00. When I complained I was told it was more than quoted because it was considered a high performance car. I said that I stated that upfront when I called. They said there must have been a mistake. I will never use them again.
5/ 5stars
by Mriguy
on April 27, 2015
I had a lot of vibration after tire rotation and balance. Took car back afraid they had messed something up. In fact, i had a tire with a high spot that did not cause a problem until it was rotated to front of vehicle. Firestone tech did a road force alignment that was very involved and took quite a while. It completely fixed the problem and Firestone did not charge me a dime. Very impressed with Hector and everyone i dealt with.
5/ 5stars
by Tim65
on March 29, 2015
I've been using them for years now and I've always gotten reliable and quality service.
1/ 5stars
by none0000000000
on March 24, 2015
Oil leaked out as soon as i got the car home on that day.
5/ 5stars
by jacqui
on March 16, 2015
I used Firestone for a pre-purchase inspection and for an inspection. The service was accurate, reliable, and timely. The customer service provided was very professional.
5/ 5stars
by Unlucky c
on February 26, 2015
Replaced my brake pads and turned rotors with professional craftsmanship and service.
5/ 5stars
by malmo
on February 26, 2015
My visits to the firestone store have always been a pleasure. the manager- Robert runs a great ship. Start to finish they have always been accomadating. Customer first is high on their list. I will be back.
5/ 5stars
by gritsgirl513
on February 26, 2015
Always treated nice, called or spoken to when some else was needed. Great place.
5/ 5stars
by Rick F
on February 26, 2015
I have used Firestone for a few years and have been very satisfied. I invested in the lifetime alignment and that has really paid off for me. The crew is always friendly and knowledgeable and try to fit me in if I have an emergency. The company also sends me coupons for discounts which is most appreciated and this builds my loyalty.
3/ 5stars
by Unlucky c
on February 26, 2015
Last month I sent my wife to get her some tires and brakes checked.
5/ 5stars
by Jenn79
on February 26, 2015
These folks are on it. They are not always the fastest but it's worth the wait.
5/ 5stars
by Ellie125
on February 25, 2015
I have been going to Firestone for 5 years now, I have the up most respect and confidence in them at Firestone Complete in Garner, NC the manager and all the works are very honest and courteous only place I will go to.
5/ 5stars
by Alice 7
on February 25, 2015
I have been with the Garner location for the past couple of years. I can always know that I will not be taken advantage of. That's the most important thing a female looks for. Very knowledgeable and caring staff. Robert always has a smile on his face and in his voice.
4/ 5stars
by Human
on February 8, 2015
I have friendly and well experienced technicians for my service needs
5/ 5stars
by Felecia
on February 2, 2015
I always get wonderful service. The guys are all professional, courteous, and informative. They never try to pressure me into any additional services or products. They get me in and out quickly.
5/ 5stars
by Junelamb
on February 1, 2015
Was in and out with no wait time - excellent service - manager explained everything clearly and about future maintenance care - love this team!
4/ 5stars
by Patrick17
on January 26, 2015
I hit a pothole bad the other day and one of my tires on the used car I bought had to be replaced due to a sidewall bubble, I took it here and they replaced it with a matching tire when I thought I would have to buy a new pair. They were very helpful explaining my options and their service was good as well.
5/ 5stars
by wcs27527
on January 26, 2015
Great team of guys working to make your visit a pleasant one. Go out of there way to make sure you're satisfied with service rendered.
4/ 5stars
by Peach23
on January 24, 2015
They provide excellent customer service! And the great work!
1/ 5stars
by James2
on January 24, 2015
It took 5 hours to get a set of tires put on. I had an appointment. Nobody took me the problems that they were having , nor did they keep me informed or updated on the process of getting the tires.
2/ 5stars
by bill m
on January 24, 2015
This service was about 3 weeks ago ans problem still exist. Was corrected and no follow-up was initiated after service. I would recommend that this be incorpirated in their policy in the future. When an agitated customer is on your facility for the second time in as many weeks a concerted effort needs to be initiated to address the customer and maintain customer confidence and reliability. There is a plaque on every firetone wall with a quote from the owner about customer satisfaction that I truely believe is not being taken serious by the staff. I make this statement wit the hope that other customers will not have this horrible experience
5/ 5stars
by jhar44
on January 24, 2015
I will use your shop because of price, quality and service
4/ 5stars
by Volvo B
on January 24, 2015
I have been going to Firestone for 6 years now for all my car needs. The prices are affordable and the service is outstanding. Ray always remembers my name and car which makes me feel great. I recommend Fieestone to everyone who needs car repairs, they are friendly, professional, honest and caring. Thanks a lot, Chris
5/ 5stars
by rooster
on January 23, 2015
had to get new tires & got wonderful service in & out in no time
5/ 5stars
by John T
on January 23, 2015
Called at 7:00 AM today with tire problem; Robert told me "come on in, we will take care of". They did.!! Great service and performance. My wife and I love dealing with this crew. JOHN TYLER <+><<
5/ 5stars
by LinRom
on January 23, 2015
Firestone is my only car service provider and I love it.
5/ 5stars
by Amy1
on January 23, 2015
Getting my oil changed at Firestone gives me the peace of mind that my car is in good hands! They go above and beyond with their courtesy inspection to make sure my car is running top notch!
5/ 5stars
by August
on January 23, 2015
Love this place! My whole family uses them. Fast & friendly.
5/ 5stars
by Mandy
on January 23, 2015
We always go to Firestone for oil changes & maintenance. The guys there are always friendly & professional. They notice & suggest repairs as needed & are never pushy. We are very happy with the service there.
5/ 5stars
by vanral98
on January 23, 2015
This is a very friendly staff who are very informative and are trustworthy!
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