Firestone Complete Auto Care: Your Source For Tires And Repairs At 3901 New Bern Ave In Raleigh

Come in to your nearest Firestone Complete Auto Care at 3901 New Bern Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

3901 New Bern Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #12831 Managed by Bobby Ginn

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll check fluid levels, headlights, hoses, and more. Additionally, we're devoted to providing the best auto repair possible at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (919) 647-9053.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 48 Reviews
5/ 5stars
by  
on March 10, 2019
5/ 5stars
by  
on October 27, 2018
Honest in repairs needed. Went into detail about how the vehicle runs. Didn't charge for anything extra nor did they suggest anything extra just to get more money. Very respectable and reliable. Will definitely continue to use.
1/ 5stars
by  
on October 10, 2018
I brought my van in for an inspection and other work. After a few hours I get a call to pick up the van that it is ready. I pick it up and pay the bill. Two days later i go to renew my registration and I can not. DOT said my van was not inspected. Called Firestone and they said oh sorry we could not do the inspection. But I said why did you charge me. They said oh sorry. Erica said they will try to do rightby me but my time is wasted and now the aggravation. If there was a problem we should have been able to take care of it Sunday and I should have been told. Not two days later and not by me not being able to register my vehicle. Very disappointed with the service and communication.
Responded on November 4, 2018
Thank you for sharing this with Firestone, Robert. We sincerely apologize for the inconvenience this has caused you and we assure we are here to help. On your behalf, we have escalated your concerns to our Area Management Team for further assistance. Your file number is 2335191. You should expect a call from the Raleigh Area Manager within 48 hours. If you have any questions or concerns, please feel free to write us back at socialcare@bfrc.com. We look forward to assisting you. ^Miguel
Firestone Complete Auto Care - Raleigh Management
2/ 5stars
by  
on September 29, 2018
The business was not welcoming. They did not tell me what they were doing to my car. They called me to the desk and told me the price. I had to ask what I was paying for and what they had done on my car. It still was not explained very well.
5/ 5stars
by  
on August 9, 2018
Trey & Michael are always very helping and extremely nice! I would not bring my car to anywhere else!!
4/ 5stars
by  
on July 24, 2018
4/ 5stars
by  
on July 5, 2018
5/ 5stars
by  
on June 2, 2018
The guy upsell me in which I'm expecting it Two thumbs up!!!!
1/ 5stars
by  
on March 23, 2018
I was charged $705 for ONE HOUR of labor yesterday. The original estimate included removing my entire front bumper to replace the headlights and removing the "intake manifold" to replace the sparkplugs. I stood with the mechanic as he worked - he did not have to remove the bumper and did not have to remove the intake manifold. HE WAS COMPLETELY DONE IN ONE HOUR BY THE CLOCK. I attempted to discuss it with the person ringing up my sale, he laughed and said that's how mechanics make their money, by beating the labor estimates. If you don't resolve this before Monday, I will begin a very public effort at that local store to bring this practice to EVERYONE'S attention.
5/ 5stars
by  
on March 18, 2018
5/ 5stars
by  
on February 8, 2018
Chris and CJ did a fantastic job! They are both very friendly and extremely knowledgeable and are always willing to take the extra time to thoroughly explain the issue, the options of repair and are not satisfied until I am satisfied. They both represent Firestone very well and will keep my business for life! Thank you Chris and CJ for always going above and beyond!
5/ 5stars
on December 29, 2017
5/ 5stars
on November 21, 2017
Fast and experienced service. Great place to get tires.
5/ 5stars
by  
on October 31, 2017
Very Friendly and provided good and fast service
5/ 5stars
by  
on October 1, 2017
If you’re looking for someplace that you can trust to get your car service, tire changed or repaired, buy new tires or anything related to your car really. This is the best group of people you can possibly hope to deal with in the automotive service industry. They are extremely customer service focused and are the friendliest people I’ve ever met they also have the knowledge and experience to tell you that they know how to fix something or give you advice on where you can go to get it fixed correctly.
5/ 5stars
by  
on July 23, 2017
Great service! I appreciate my guys at firestone. Thank you for everything.
2/ 5stars
by  
on May 22, 2017
Extremely Slow. Even with Appt. Then No one calls to let you know Vehicle is ready 4 hrs for an Oil change and alignment is unacceptable ???
4/ 5stars
on September 11, 2016
Great service at this location.. Very detailed about the problems my vehicle had, and they fixed all of the problems.. Love the people there..
5/ 5stars
by  
on August 25, 2016
We had the brakes repaired within the two hours expected
5/ 5stars
by  
on August 24, 2016
My husband and I came in because we needed a tire for his truck due to a flat. He needed to get a new tire in order to go to work the next day. We came in the store and were greeted by Elliot. My husband spoke with him and gave him the tire size and they were in stock and on sale!!! Unfortunately, Elliot told us that we wouldn't be able to have it put on the rim today because they were short staffed and there was only one Mechanic there and he was just finishing up 2 jobs and then would be leaving. He did go and ask the mechanic, Fred and thankfully, Fred said that he had time to put the tire on the rim. Thank you Fred and Elliott for the fast, friendly, and courteous customer service!!!
5/ 5stars
by  
on August 22, 2016
I bring my truck and my wifes' car there for all our repairs and they handle them professionally and quickly. Christopher teh Service Advisor is helpful and I feel I can trust him to do the best job and not take advantage of me. I recommend them for your car needs.
2/ 5stars
by  
on December 1, 2015
Will take car back as soon as I possible tech reset light but it didn't work
1/ 5stars
by  
on September 21, 2015
I called to schedule an appointment for a oil change. Was told to come in at 4pm. Vehicle wasn't touched until 4:45. Left at 6pm... For Oil change that I had an appointment for.
5/ 5stars
by  
on September 17, 2015
A+ i used the for my vehicle inspection and to replace the filters of my suv inwhichbthey did a fantastic job.
5/ 5stars
by  
on September 17, 2015
Ok hot into my Ford Edge two weeks ago and couldn't stand the noise any longer. Had a trip for a funeral come up and after an exhausted search I tried calling the Firestone locations for help. Well the closest one couldn't help my although 30 min away I would still have to leave he car all day. I called Raleigh although 2.5 hrs away Hector said they could have the tires there in an hour and would take care of me soon as I got there with no wait. Well Demetrius was assigned my job. Not only did he get my vehicle done under the estimated time he did a superb job balancing the tires, they rode like a dream during our trip. This gave us comfort as we attended the funeral and for the ride home, in all roughly 1000 miles. I want the Thank Hector for the help getting it done on short notice, and Demetrius for the skill in which he serviced our vehicle. Great Job.
5/ 5stars
by  
on September 7, 2015
I have been going to this firestone since February and am very satisfied with the service and staff.... I am planning to continue on getting my automobile service there....
5/ 5stars
by  
on September 4, 2015
I have had service on several vehicles at this new bern location....this time a new crew but still great service. I call and they get me in for whatever i need and i am out very quickly with problems solved. I live close to this location but do not want to go to another location. Dont know a lot of names..just know they are awesome!!
5/ 5stars
by  
on August 17, 2015
I've been coming to the Firestone here in Raleigh for years and have received nothing less than great service each time.
5/ 5stars
by  
on August 6, 2015
The brakes were done quickly and are working good.
4/ 5stars
by  
on July 18, 2015
I called all over everywhere looking the best price for some good tires. Then I remembered good old Firestone. I had bought a set of tires for my '79 Monte Carlo over thirty years ago and thought I'd see about some for my Silverado. They had the Firestone Destination white letter tires for a really good price. Would have went 5 stars but the customer waiting area could use a really good cleaning, maybe replace the chairs and carpet.
5/ 5stars
by  
on July 17, 2015
Speedy Service! Very satisfied with my first experience at Firestone and have already set my next appointment ! The staff is very attentive, informative and professional.
5/ 5stars
by  
on July 7, 2015
I made an appointment for Sunday at 3pm and the technician worked on my car for 2 hours but He was very knowledgeable when I asked him a question and my car is riding so much better since I came there for my front brake job!
5/ 5stars
by  
on July 1, 2015
Great service great service great service great service
1/ 5stars
by  
on June 29, 2015
Was there Thursday, June 24,2015 great service and on time with my given appointment
5/ 5stars
by  
on June 11, 2015
NEEDED A FOLLOWUP CALL THAT REQUIRED 1AND A HALF HOUR WAIT HANDELED VERY WELL
5/ 5stars
by  
on May 2, 2015
Been taking my car for 10 years and will go no where else. Very nice staff and will do anything to get the job done.
3/ 5stars
by  
on May 1, 2015
I have used them in the past and they have always done a good job; however, a few weeks ago, I had my son car in the shop and they told me I needed a timing belt and I didn't needed one. They wanted approximately $800 and I got it fixed for $250.00. A big difference.
5/ 5stars
by  
on April 29, 2015
I went to them a week ago to get a set of new tires. The service was wonderful, the people were friendly and quick. That's what I like when I go to get my car service.
5/ 5stars
by  
on April 19, 2015
good service excelente atention promise time to do the job
5/ 5stars
by  
on February 27, 2015
They helped me get the new tires I like so much that have now been discontinued.
5/ 5stars
by  
on February 26, 2015
I have been a customer for the past 25 years. They have never let me down.
5/ 5stars
by  
on February 26, 2015
I scheduled an appointment a few weeks ago and Lamont was professional, thorough, and precise via telephone and in person. The staff that assisted me upon arriving provided excellent service as well.
5/ 5stars
by  
on February 25, 2015
Expecting to visit them again this week for an oil change they have done a great job on both vehicles.
4/ 5stars
by  
on February 5, 2015
The job was done right the first time. Would strongly recommend family and friends to Firestone.
5/ 5stars
by  
on January 25, 2015
In December 2014 (my last visit) my car was in serious condition. The staff went to great lengths in diagnostics to what the problem was. In short they found out that I had a burnt-out engine valve. We decided to replace the entire engine. I could not afford a new/recondition, so the management scoured around found an engine with only 36,000 miles on it. I agreed and they replaced the engine and other parts. This saved me approx. $2000.00. Now my car runs like a new one.
5/ 5stars
by  
on January 24, 2015
I use them for my automobile needs,and all my concerns are addressed and taken care of.
5/ 5stars
by  
on January 24, 2015
I have never really trusted places like this. But they are honest and very friendly as well as respectful of your time. I am writing this while I wait for my grandmothers car lol.
5/ 5stars
by  
on January 23, 2015
Good to go considering that I went in there near closing time. A lady and the guy who attended me were very good very concerned and made it easy

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