Car Tires And Services At 507 N Berkeley Blvd: Firestone Complete Auto Care In Goldsboro

Welcome to Firestone Complete Auto Care at 507 N Berkeley Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

507 N Berkeley Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #17396 Managed by Terry Turnage, Jr

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll check lights, air filters, hoses, and more. Additionally, we're dedicated to providing the best auto repair possible at affordable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.0 of 5) - 46 Reviews
5/ 5stars
by  
on October 10, 2018
5/ 5stars
by  
on August 6, 2018
I take my 14 vw jetta to the Firestone in goldsboro anytime I need a service done, they’ve done my oil change, tire alignment, new tires, replacing back light when it burned out and my most recent service which was my windshield wipers- they have very good prices, customer service & they communicate very well. Thank you, I appreciate you guys!
1/ 5stars
by  
on June 24, 2018
Both times I've brought them vehicles they have made the outrageous claim that the vehicles must have been totaled ... Claiming their technicians " fought to keep them on the road during test drives, upsale from hell lies. From hell. Compleat waste as a family of buisy mechanical men. I simply never have time for my vehicles but when I get lied too my face and then. Check behind them and get other professional opinions from family and friends. They just loose more and more respect and customers ...
5/ 5stars
by  
on May 13, 2018
Great Service, thanks Nick@
1/ 5stars
by  
on May 6, 2018
My vehicle was returned to me 14 hours after I dropped it off for an appointment at 4p.m. I received a call at nearly 6 p.m. to tell me it wouldn't be ready. It was too late to rent a vehicle for my needs the next day so this delay caused me and my family significant inconvenience. I was given a "sorry" by a store employee on that phone call. That was the only conversation between myself and any Firestone employee about the 14-hour delay. I would have expected some more along the lines of a formal apology face to face or a discount of sorts. This is the second time I have had unsatisfactory service (the other about 3 yrs. ago) so normally I receive good service. I do not desire to preclude this using your business but incidents such as this do not help maintain my confidence in your customer service.
2/ 5stars
by  
on February 27, 2018
I waited 2.5 hours for a tire change. I have never waited that long to get only two tires changed.
5/ 5stars
by  
on December 7, 2017
They done a good job first of all. The salesman explained very well everything in detailed means. He handed me one of his employee business cards when I was leaving the store. Invited me to return soon.
5/ 5stars
by  
on October 11, 2017
Got my van fixed in 1 visit! They keep me informed and were cheaper than the dealership to do my timing belt. The tech told me everything he did and suggested a few services. I am very greatful for heather and this store
5/ 5stars
by  
on October 7, 2017
Super staff and great work.
2/ 5stars
on September 27, 2017
1/ 5stars
by  
on August 29, 2017
The associates at the Goldsboro Berkeley branch need to do a better job with scheduling. If I have an appointment at a specific time, I don't expect my car to be just getting looked at 1 hr 15 mins later. Additionally, all of the associates should be attempting to assist the customers waiting in the lobby, if no person seems to be present.
5/ 5stars
by  
on July 10, 2017
Great customer service and information about what I needed now and what services I will need in the future. Very friendly and patient answering my questions. I feel confident in the service provided and the info I receive.
5/ 5stars
by  
on July 7, 2017
It is a great relief to have a Service Advisor like Heather at Firestone that I can rely upon to keep my care in good shape so that I do not have top be concerned when I have to make a trip anywhere.
5/ 5stars
by  
on June 5, 2017
Kudos to Terry and Eddie for staying late on Saturday June 3rd to get my horse trailer fitted with new tires and safely back on the road.
1/ 5stars
by  
on May 15, 2017
This location's customer service has declined plenty in the past couple years. I was always satisfied with their services, but this last time I was not given the full and accurate details of a special on 4 new tires. Also, I found that there was something special to me missing from my vehicle and they seemed completely uninterested in this situation. I was told the manager would call me the following day and he called at 0830, which I missed because we all have lives and things to do, and the woman I spoke to when I called Firestone later was passively being condescending, like I'm supposed to just sit around and wait for this phone call. Super disappointed in this location and once I pay off my Firestone credit card, I will be finding somewhere else to go for my car care needs.
5/ 5stars
on April 21, 2017
5/ 5stars
by  
on January 21, 2017
Great customer service. Price good. Vehicle ready on time.
1/ 5stars
by  
on December 27, 2016
I went in to have my brake pads replaced. They gave me a list of brake related issues that was wrong with my truck which came up to a total of $800 for work that had to done before they could repair my brakes. There was an overall price of $1000. I took my vehicle somewhere else for a second opinion and I told them I get a scrubbing sound when I brake. I also mentioned some possible issues Ip wanted them to check (the ones listed on my Firestone invoice). The other mechanic said I needed new brake pads, rotors needed to be turned, and everything else looks good. Total cost for parts and labor was $250. It is criminal what you guys are doing to people that trust the Firestone name. You should be investigated for fraud. A complete RIP-OFF!
2/ 5stars
by  
on August 17, 2016
Store has good customer service and good mechanics, but the 2 star rating is for the appointment scheduling. A 10 am appt. for a 2 hour tire and alignment job took 5 hours. They overbook appointments which meant I had to wait 3 hrs before they got to my vehicle.
5/ 5stars
by  
on August 6, 2016
I use to take my vehicle to the dealership where I purchased my vehicle. I received a coupon in the mail for Firestone for an oil change and decided to try it. Very satisfied with the staff , prices and service. I always deal with Heather, and she is just awesome!!!
5/ 5stars
by  
on August 6, 2016
4/ 5stars
by  
on June 25, 2016
5/ 5stars
by  
on December 15, 2015
Very informative and helpful. Didn't have any issues got in figured out exactly what I needed and the staff was amazing.
4/ 5stars
by  
on December 15, 2015
Service was hood. ..time wait a but longer than I anticipated, but the Mgr apologized for that.
5/ 5stars
by  
on December 7, 2015
The service we received was timely, professional, and knowledgeable. Terry Turnage was very helpful.
5/ 5stars
by  
on November 30, 2015
I absolutely love going to Firestone. Every time is a great time! It's a place full of good people who love to help! I definitely recommend this place for everyone! Go Firestone!!
5/ 5stars
by  
on October 1, 2015
I had made an appointment for a tire rotation, balance, and a general overview of fluids, etc., as I was going to be traveling out of state for a few days. My reasoning for going in was to get new tires as soon as I could. My hope was that I could put it off until after the trip. The service was great and they kept the time frame to a minimum. Best of all I was told that my tires we fine for about 11,000 more miles! Instead of making this sale the associate let me know that my tires were still safe and that I was still ok for a while. He also told me about a promotion that was going on, so I think I’ll probably purchase the tires and wait to have them put on.
5/ 5stars
by  
on September 7, 2015
Over Labor Day weekend ,after attending a wedding in Wilmington, NC, and returning home to Baltimore, MD, one of my tires was loosing air due to a nail lodged in it. THANK GOODNESS we were about 15 minutes away from the Firestone Tire Center in Goldsboro, NC and they were OPEN! Terry at the Service Center, was very helpful and said that they could help us if we could get our car there. We did, Firestone had 3 tire options in stock to fit my C70 Volvo car and Voila...we ended up by choice having 2 new front tires put on. Thank you for being open on a Sunday..holiday week-end! All employees were just great!
5/ 5stars
by  
on August 16, 2015
Terry Turnage, the new manager of the store, went out of his way to provide me and my family emergency service just before closing time. I cannot thank the entire team that stayed well beyond closing for their generosity, kindness, hospitality, attention to detail, and genuine concern for our situation. Hopefully I won't need you again since I live so far away, BUT I do know anyone can trust the service you provide. Thank you Goldsboro Firestone Team!
3/ 5stars
by  
on August 6, 2015
Customer service was great however the work performed did not correct the problem. Made a second trip and instead of 4 hour work car was there all day. The work performed on the second day was at no charge but the initial work was not and still have same issue. Was told on the second day they could not repair my vehicle. I had to take it to an engine shop.
5/ 5stars
by  
on June 7, 2015
Friendly, trustworthy and knowledgeable staff who always take good care of you and your car! They are the only folks i use to work on my car other than myself!!
4/ 5stars
by  
on June 1, 2015
However, the Online scheduling needs to better in letting the in store people know.
5/ 5stars
by  
on February 27, 2015
The manager at Firestone in Goldsboro is fantastic. Heather is right on the ball with anything that needs doing. Any questions we have had she has been able to answer and any product we needed for our vehicle she has gotten for us if they didn't have it in stock.
3/ 5stars
by  
on February 27, 2015
Check found wheel Alignment problem but Firestone could not fix it as they had the old program.
4/ 5stars
by  
on February 27, 2015
My experience with Firestone started off negatively, with damage resulting to my car from a mistake at the garage. Through speaking with the store manager and a corporate customer service team, all issues were resolved. The staff at the Goldsboro location is knowledgeable and professional. They will take care of their customers and their vehicles alike.
2/ 5stars
by  
on February 25, 2015
It's been a while. I send a complaint and never heard back so now they want my review . Ok. But I'm sure it won't be shares.
5/ 5stars
by  
on February 6, 2015
They are honest and try to help you out in any way that they can.
5/ 5stars
by  
on February 6, 2015
Needed new rubber on the wife's SUV, researched tire rack for their testing grades, found the Firestone Destiny met my requirements. Firestone Auto Care store provided the best price, flexible times. Service was fast, technicians kept me up dated, store was clean, comfortable, I also noted advertisement for routine servicing, with a much better price, i also purchased tire service for lifetime alignments, rotations, repair, One less thing I have to worry about!
5/ 5stars
by  
on February 3, 2015
I USE THEM 2 WEEKS AGO, I AM GLAD I DID. WILL COME BACK.
5/ 5stars
by  
on February 3, 2015
Service was formed as requested. Also gave me service that might improve my ride.
4/ 5stars
by  
on February 2, 2015
I love being able to drop my car off and picking it up with no issues; however, waiting for someone to check me in is the issue. I would come in before or at my scheduled time and no one is at the front desk or they're on the phone. Since when does the person on the phone come before the ones standing right in front of you. I have stood for 20 mins one time...no other people in line, running late for work, etc. If they could hire some more front desk people or train in better customer service they would receive 5 stars. Jim the manager is superb though! Great guy!!
2/ 5stars
by  
on February 1, 2015
Every time I request an alignment appointment, the sales person gives me something 3 days out. I paid for a lifetime alignment and expect better options. He claimed it's busy because of tax season...
5/ 5stars
by  
on January 26, 2015
This is like a small town company where you are known by name, and greeted as a friend. I feel great going there
4/ 5stars
by  
on January 25, 2015
Great service I went for new tire and a inspection they told me everything that wrong with my car and told me everything about they tires I'm getting.
5/ 5stars
by  
on January 24, 2015
I researched every tire store in town and this was the best deal all around. Not only was it the best price but the warranty and service couldn't be beat. The staff was very friendly and accommodating. I recommend them to everyone I know.
5/ 5stars
by  
on January 23, 2015
everyone was helpfu and courteous. The service rendered was excellent. I highly recommend this location.

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