5/ 5stars
by Ed
on January 13, 2019
Great service from the sales representatives to the service technicians .
1/ 5stars
by Martin
on November 13, 2018
Please avoid this location...the sales person didn't call us when the issue was diagnosed (nail in the tire) and once we called an hour before closing, were informed they would have to order a new tire and couldn't plug it. Their competitor had no issue plugging the tire, at no charge, and also took the time to educate my wife about her tires and how to handle it if she has any further issues. A feeble attempt at an upsale on a rainy night failed and also burnt the bridge of what was a 3+ year relationship. So sad.
Responded on November 13, 2018 Hi, Martin. We are sorry to hear that you had this negative visit to our Durham location. We can understand your frustration regarding the tire not being repaired. I would like to discuss your concerns further, will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any further details that you'd like to provide? We value your business with Firestone and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Durham Management
5/ 5stars
by Daniel L
on October 24, 2018
Advisor Jay was most accommodating! Service was prompt as promised with my appointment. The paper work I was given FULLY explained what was done in laymen's terms no less. I live in a 55+ community in the area and will be shouting out my praises of your shop.
5/ 5stars
by Rob
on October 21, 2018
5/ 5stars
on October 20, 2018
5/ 5stars
by Betty M
on July 15, 2018
Excellent Service, awesome group of people !!
1/ 5stars
by lf
on June 6, 2018
Don't go there if you want to have your work done right or on time. All 4 of my new tires were unbalanced and the technician damaged my trunk interior. I spent over 3 hrs in Sunday and 3 hrs yesterday for them to fix their work. The staff are kind but disorganized and the technicians are so overworked they don't care.
5/ 5stars
by Geroge C
on May 22, 2018
Clay & Anton take the time to actually get to know their customers and they listen to the customer. Chuck is a technician that narrows down to the details and understands actual issues on the automobiles. These guys are so good with customer service that they are part of our extended family and they do not even know it!!!.
5/ 5stars
by Otto C
on May 5, 2018
They are professional
5/ 5stars
on April 13, 2018
Everything went perfect, Clay was a huge help and very patient in explaining everything to me & being a female not knowing much about cars, it was very appreciated. Antuwan, the technician diagnosed my vehicle & didn’t push to get things fixed with them at that time. He explained everything & told me what to look out for & what I should get fixed immediately.
5/ 5stars
by Allen B
on January 21, 2018
I asked to have the ASE mechanic certified in Import cars look at my car and he was able to halve the diagnostic cost by skipping unnecessary testing. He actually saved me money. They also checked my battery.
5/ 5stars
by Gregory H
on January 17, 2018
Excellent overall service, friendly,helpful. Store was clean with nice seating, coffee, t.v. could been seen and heard. Thank you to the staff of this location. It meet my expectations just like my home store in Kingsport, Tn.
5/ 5stars
by Charlene H
on October 9, 2017
5/ 5stars
by Michael B
on October 2, 2017
5/ 5stars
by Mark T
on September 30, 2017
When you get great service in today's world it is a rare but such a great thing. So nice just to hand the keys to the Manager at Firestone Mr. Clay Pace and not to have to worry about my truck. I love the feeling knowing he will do what needs to be done to keep me and my family safe but not try to sale me on other services I really do not need. Thanks for running such a great operation Clay.
5/ 5stars
by Maggie C
on September 1, 2017
Each time I have work done here I receive excellent feedback. I never feel that my desire to learn more and understand the issues with my vehicle are wasting anyone's time. I also do not feel that my gender or lack of knowledge is a point to be taken advantage of.
5/ 5stars
by Anna C
on July 24, 2017
When we dropped off our vehicle for an oil change, the parking lot was so full, we had to park in the back of the building. We actually thought about leaving because they were so busy and we were going to be a walk-in, we did not want to place an extra burden on the staff with a simple oil change. The staff member Bob accommodated us and gave us a call to notify us our vehicle was ready for pick up the same day we dropped off the vehicle as a walk in. Wow!! We can not say enough about the efficiency of all of the staff working on the all the vehicles on Saturday, July 22, 2017. Thanks for being there for us ! !
5/ 5stars
by RNR
on July 8, 2017
5/ 5stars
by Fred
on May 30, 2017
5/ 5stars
by Jules d
on April 24, 2017
5/ 5stars
by Ricardo
on April 2, 2017
They are very honest and friendly did not have to wait too long and gave me good prices.
1/ 5stars
by Sam
on January 31, 2017
Don't go here unless you have all day to waste. Also, prepare your wallet for some serious spending because they try really hard to find anything wrong with your car to make money.
5/ 5stars
by Amy M
on July 3, 2016
Although the visit brought to light some unrelated concerns, as this sort of visit usually does, I have to give a big shout out to the team at this location. Everyone I interacted with was friendly and respectful. They were always busy, yet from my point of view they remained attentive. Similar to a doctor, I hope that I don't have to visit often, but in gratitude I hope management takes the time to properly appreciate the team. Thanks for making 3 hours in the car repair world with a busy 8 month old a pleasant and welcoming experience.
5/ 5stars
by Kendra W
on June 12, 2016
This location is amazing Edwin and Mike are always very helpful. If I don't take my car to Toyota I always bring it here because the technicians know a lot about different types cars. They even offer a lifetime alignment package which is way better than any other business offers... their pricing may be a little more expensive but you definitely get what you pay for when it comes to Firestone.
5/ 5stars
by Natasha
on May 1, 2016
Thank you Edwin, Ann Marie, and Mike C for always providing friendly, competitively-priced, and timely service. I could not imagine taking my business to any other shop.
5/ 5stars
by Mike
on March 20, 2016
5/ 5stars
by elder
on December 23, 2015
Had my oil changed last week, found the facility clean and well keep. Staff friendly and courteous. Explain the necessary work that was being done, very professional atmosphere.
5/ 5stars
by Kimberly76
on December 11, 2015
I went 3 days ago to have my brakes checked. Edwin was the service advisor that helped me. He was very professional and knowledgeable. The shop was short staffed that night but his attitude was still pleasant and he took the time to check my car out himself. I felt like he went above and beyond with his customer service. Edwin is the BEST!!!
5/ 5stars
by durhamguy
on November 24, 2015
I was in yesterday and my high mileage Tahoe needed additional servicing. I received a clear explaination of what was recommended without a high pressure sales-pitch. This was a great and very professional experience. I'll continue to use these guys for more than just tires and oil changes.
5/ 5stars
by Fatzach
on November 22, 2015
My wife and I went yesterday and Edwin was extremely helpful and curious. Definitely will be going back in the future for our vehicle needs. Thanks again for a great experience.
5/ 5stars
by Bernd
on November 17, 2015
I had 4 new tires put on my minivan and received excellent service and recommendations. I will certainly visit this store again with my other cars.
5/ 5stars
by Scorp777
on November 17, 2015
Went in for my annual car inspection. Friendly greeting - fast service - reasonable prices. What more could you ask for.
5/ 5stars
by NoName1
on November 13, 2015
I came in with a Firestone Internet printout of the 2 tires I wanted, but these were no longer offered. Mike C. found the closest set of 2 tires. These were put on and the other 2 tires were rotated free of charge. Mike pointed out that the NCstate inspection was due and that my front brakes were close to needing new pads. They checked fluids, battery. The only negative was that it took a bit long - one hour. Otherwise - very good service by Mike and Firestone.
3/ 5stars
by chnixon
on October 19, 2015
The employees at this firestone location were great my only issue was how long it took to do a simple inspection. I waited about an hour and half for an inspection which in the past has only usually taken about 20-30min for me.
5/ 5stars
by Marvin 1
on October 7, 2015
I would like say Edwin - you're the man! Although, Edwin is a sales rep, I would have thought otherwise, on the quickness of how he responded to my brake problems. I informed him of my concerns, and of the past issues I had had with my services. He was extremely honest about the state of my brakes and very knowledgeable of the kind of car I have and most importantly, how to resolve the issue! No gimmicks, no bull! Just complete customer satisfaction and excellent service! Also, I would love to personally thank the technician, Dylan for doing the job right! You both make a wonderful team and Edwin I thank you again for doing your job RIGHT!!
5/ 5stars
by qaushal21
on September 29, 2015
had a bad flat tire but was recommended to change 2 tires at once. They forgot to balance the rear tires as they were rotated to the front. Edwin scheduled for a 2nd visit and on a busy sunday afternoon he himself completed the work. Edwin went above and beyond to finish the work. Thank you!!
5/ 5stars
by brandie919
on September 6, 2015
Roderick and Vic rocked it. Customer service was great. My repair was needed out of nowhere, and they really went the extra mile to make sure my car was ready to get me and my kids back home to Sanford.
5/ 5stars
by Drigsta
on June 26, 2015
I went to Firestone before a weekend trip and I was assured that my vehicle was safe and ready for any adventures.
4/ 5stars
by heartdurham
on June 23, 2015
I was happy with the service. I had to go back so that they can fix the lug nut that was stripped.
4/ 5stars
by MJH63
on June 2, 2015
I only get my wheel alignments and oil changes done here but they always do a good job. They do try to sell you other services but I feel that is customary and expected. I do have a regular mechanic that I trust that does all the major stuff. It's more convenient for me to come here because I purchased the lifetime warranty package and my mechanic does not do alignments. And I trust most major chains to do the oil change. I have a foreign car and just not ready to entrust the mechanics here to care for my girl. I don't have 382k+ miles by letting just anyone work on her. ;-)
5/ 5stars
by LISA905
on May 22, 2015
NEEDED FRONT END AND BREAKS CHECKED FOR A ROAD TRIP. THEY WERE FAST AND EFFICIENT.
4/ 5stars
by francoe22
on May 21, 2015
Took in my Accord and asked if they could investigate a small leak in my cooling system. Initial tests did not indicate any specific issues, but found that my thermostat was getting stuck at irregular intervals. Good sleuthing, and fast resolution of the issue. Thanks.
5/ 5stars
by DEL2
on May 20, 2015
Great job with alignment and 2 new tires.Truck is driving 100 times better.
1/ 5stars
by llawren7
on May 18, 2015
I made an appointment for 1 p.m. on a this past Saturday. The sales associate Guy(that's his real name; also shop manager) had to order my tires from another store, but said they would arrive between 12:30pm-1pm. So I arrived at 1. Guy told me it would take 2 hours to put on 4 tires (didn't say why). So I left and ran some errands. I did not receive a call from the store so I came back around 2:30. Upon my return, my car was in the same place I parked it at 12:30 and the 4 tires had also NOT been moved. I asked why hadn't my car been touched, the store manager said it was because they were behind, (but No one bothered to call and to tell me). The store manager then told me it would take another 1.5 hours to complete the job. I explained to them I had another appointment and due to their tardiness, I would be late. The store manage then tried to give me 2 free oil changes. This was not a good compensation because I do not get my oil changed there. Within 45 minutes the store called back saying my car was finished...45 minutes! When I arrived my invoice read $938. This price was $200 greater than the online quote. I was not happy and I will not return nor will I suggest this store to others.
5/ 5stars
by bri89
on May 1, 2015
The guys at this location were so nice! I pulled up 3 min before closing and Bradford and Chris still took care of me with no rush.
5/ 5stars
by Laura_R
on April 23, 2015
I love coming to this Firestone because it is a very calm atmosphere. The gentleman who assist at the desk are very kind and have excellent customer service. I feel that this is a place which is honest about the work each car requires. Thank you for the positive experience you provide each time I come in.
5/ 5stars
by Dscmom4life
on March 2, 2015
I called the morning of my service to see if they could fit me in for a tire rotation--they were happy to do so. Everyone was very professional.
2/ 5stars
by Vincent B
on February 17, 2015
I had gotten a heater pump put in my car February last year. I took it back three times and it still doesn't work properly. Why always tell me what I need and can't fix my original problem. I paid like $1000 that day and only the tires work!!
5/ 5stars
by kagudelo
on February 9, 2015
I was and always visit the HWY 55 Durham location. I bought my tires OCT 12 2014 and have had several issues with the tire pressure. The service manager Guy always takes care of me in an expeditious and professional matter. He has gained a customer for life and I am now an advocate of Firestone and refer all of my friends and family to this specific location!
5/ 5stars
by Richard1
on February 5, 2015
Mike is always busy and runs around with his head cut off. This is said in a good way. He doesn't miss a thing. Mike is on top of that's going on.
5/ 5stars
by Johnminaya
on February 4, 2015
Would recommend family and friends to this location.
2/ 5stars
by Navy S
on February 3, 2015
I was in your store, and I voiced my concern for my brakes, He gave me a price to do them, I went home, and removed the wheels, and inspected them, They were NOT even down to the wear line. I guess firestone NEVER even inspected them. I had the tires rotated, I voiced prior to rotation, that I had TPMS, and didn't want them to appear on the wrong tire, on my drivers Information center, It Did, the reprogramming of the TPMS, was NEVER done.I later came in for a Brake problem with the Hydraulics, I was told they didn't do that work ? I also had a Check Engine light, Paid for a Diagnostic, with Smoke, NOTHING was found.
5/ 5stars
by JZ007
on February 3, 2015
Excellent service! I have had a consistent experience at this shop and have never had any issues. I recommend this shop 100%
4/ 5stars
by unkn0wn
on January 25, 2015
Did my Oil change . They were quick and friendly..
4/ 5stars
by DasinDavid
on January 25, 2015
I have been here a couple of times now and the staff is friendly and fairly quick about getting you in and out.
5/ 5stars
by Winifred
on January 24, 2015
I have all my work done at Firestone, in spite of the fact I am a AAA member and am constantly getting coupons from AAA. I have convinced my sister to use Firestone's services as well. We know we can trust them to do a good job on anything and not take advantage.
4/ 5stars
by teddybear
on January 24, 2015
The employees were very professional and helpful. The waiting area could be upgraded a little. Maybe add a water cooler or vending machine. I was there for 3 hours with only some coffee available.
3/ 5stars
by MWW3
on January 23, 2015
Used them a few times for various things. Overall good service, but this particular location always seems to be short on help, so be prepared to wait!
1/ 5stars
by Jntampa
on January 22, 2015
They put brakes on 8 months ago, have been back 2 times because brakes squeal. Each time, they said can't hear a thing. My brakes sound like a train trying to stop! Everyone that rides with me tells me you need to get your brakes checked, yet they couldn't hear a thing. Took my car to another shop for a different repair and quoted me for new brakes. I told them I just got them done at Firestone, and they said the brakes are bad, they shouldn't squeal like that. Again, Firestone can't ever find a problem or a squeal. It's every stop, not just random, I mean every stop. I would never let them touch your car! Also, the Durham location can never get you in so be prepared to wait.
4/ 5stars
by jeff
on January 22, 2015
when I discovered the work requested did not match the invoice the mgr made sure everything was resolved.
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