Firestone Complete Auto Care: Your Source For Tires And Repairs At 4126 University Dr In Durham

Ready to come in to your local Firestone Complete Auto Care on 4126 University Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

4126 University Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #17345 Managed by Miles Cotillier

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll check tires, wipers, belts, and more. Additionally, we're dedicated to providing the best auto repair possible at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (919) 317-6027.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 49 Reviews
5/ 5stars
by  
on December 24, 2018
There were two vehicles make and model just alike that were brought in at tthe same time. So when I received my initial quote of the issue I was given the information for the other car but Miles Cotillier, Jr caught the error and personally walked through searching the issue and ensuring that my issues were correctly identified and properly addressed.He made sure that all of the issues were resolved in a timely fashion. It was because of him that tge mix up was identified and quickly resolved before any work was done on either car. I even called and added on additional items for him to check and he did them with a smile. Miles Cotillier Jr provided excellent superior customer service and support . He went above and beyond. He is the epitome of customer satisfaction at its best. He was extremely helpful. Him, the technician and Sales agent took the time to thoroughly explain my issues, show me visual aids, to help make sure I had a good understanding and showed me the worn out dysfunctional parts in the process. He is a great leader. Mr Cotillier and his team work very well together servicing our needs.
1/ 5stars
by  
on November 1, 2018
Only go there if you want to give your money away.
5/ 5stars
by  
on September 27, 2018
5/ 5stars
on July 23, 2018
5/ 5stars
by  
on May 5, 2018
This store is well managed and I refer anyone I can or who needs special customer care here. Mr.Miles is great with the people.
5/ 5stars
by  
on May 5, 2018
They are very professional. Good job
4/ 5stars
by  
on April 27, 2018
5/ 5stars
by  
on April 7, 2018
It is sad that I had to drive from the Dawson St location in Raleigh NC all the to Durham just to have an oil change, that I actually scheduled online a week in advance at Dawson St. At this point, I don't forsee returning to the Dawson St location. If I need to drive Durham for better quality service then I will. Great job University Drive on great customer service!!!
5/ 5stars
by  
on March 2, 2018
It was towards the end of the day and my car needed the head light changed, I decided to bring my car to Firestone Complete Auto Care at South Square Mall and received the most excellent customer service by this two men : Mr Terrell Upfront and by Mr Neriz ! Great job you two demonstrated that you care for the work to be done on my car needed to be done disputes of the time of the day even when other co-workers of you did not seem to care and were talking about telling me to get the work done the next day. I do appreciate people like you two guys that go above and beyond customer service!!! Once again thank you guys for the outstanding customer service and the prompt attention to my car needs!!!! I will highly recommend this location because the great and outstanding customer service of you two! And to the management: thank you for having people like Terrell Upfront and Mr Neriz that are Customer service oriented and very professional !!!!
1/ 5stars
by  
on February 25, 2018
They tried to rip me off for more than $3000 when all I needed was a $100-200 brake job. They removed the radiator cap and didn't put it back on before allowing me to drive away, which means my engine would've been shot if I hadn't discovered the problem. I would not go to Firestone if they offered to do the services for free.
5/ 5stars
on January 6, 2018
5/ 5stars
by  
on November 18, 2017
My experience was quick, friendly and effective. Terrell and his colleagues did an amazing job.
3/ 5stars
on October 23, 2017
Everything was fine and as expected. One area that could use a big improvement was the internet access speed for customers waiting for the service to be completed.
5/ 5stars
by  
on September 17, 2017
Great service, knowledgeable and. honest
5/ 5stars
on August 13, 2017
5/ 5stars
by  
on October 12, 2016
5/ 5stars
by  
on October 12, 2016
5/ 5stars
by  
on October 12, 2016
5/ 5stars
by  
on October 12, 2016
3/ 5stars
by  
on September 16, 2016
Good
4/ 5stars
by  
on August 3, 2016
made an appointment to have rear brakes replaced Left car over night, failed to have ready next morning I approved the work Got car in two hours Not a problem, but the person I spoke with did not pass on ticket. Loss of sale for that day. A couple people walked out. Seemed like over promised and UNDER delivered!!
5/ 5stars
by  
on March 30, 2016
Had a problem with my vehicle accelerating/decelerating at will. When I would get the firestone they couldn't get it to repeat the problem. They worked for multiple days until they found it. I can't even explain how much dedication they put in to finding the problem. They have always been friendly and act like their customers matter. I have been a long standing customer there and will always take my cars to them for repair. A+ for them.
5/ 5stars
by  
on March 25, 2016
My needs are always taking in to action by the staff. Eddie always listen and take the initiative to help and sometimes go above and beyond.
5/ 5stars
on March 24, 2016
5/ 5stars
by  
on December 10, 2015
They was nice to work with and done a great job. Would go back and recommend this fire stone.
5/ 5stars
by  
on November 29, 2015
AFTER I HAD ALL MY SONS TIRES REPLACED THEY WERE FOUND TO BE OUT OF ROUND .MANUFACTURING CONCERN
5/ 5stars
by  
on October 28, 2015
The Service was done with promptness, and pleasant environment.
5/ 5stars
by  
on October 23, 2015
I work near this location and rely upon Eddie and his team to take great care of me and this was no exception. They helped me to understand why I needed to do certain things, assisted me to get the best value and completed the work on a day that was convenient for me. The atmospher is professional and friendly and I'll keep going back!
5/ 5stars
by  
on October 22, 2015
I recently purchased tires and I got great service and the technician (Pete) was really polite and helpful.
5/ 5stars
by  
on September 17, 2015
I take my vehicles to Firestone and I am always satisfied with the excellent job they do.
5/ 5stars
by  
on July 6, 2015
I would like to personally commend Eduardo Coto, Chris Maytuf, Edwin Dillard, Travis Knight, and their mechanics colleagues Matt, Pete, Dominique, Jose, and several others (whose names I do not know, but whose service I appreciate) for years of excellent experiences and problem solving at this particular Firestone location. They work really hard to serve the public in a fair, courteous and diligent manner. I am very pleased with them, and consider them among the best in the automotive repair business with whom I have ever dealt. Thanks very much for all you do.
4/ 5stars
by  
on June 2, 2015
Great! Fast service.. I really appreciate you guys.
5/ 5stars
by  
on May 15, 2015
I really appreciated their knowledge, courtesy, price and performance! They made an overwhelming decision quite easy and confident for me as a woman!
5/ 5stars
by  
on April 28, 2015
Mike, Travis and Edwin are very helpful and knowledgeable guys. They gave us full value of our money...highly recommended
1/ 5stars
by  
on February 26, 2015
I will never use their services again. They were very unreliable and costly
5/ 5stars
by  
on February 6, 2015
All the staff is friendly, always greets me when I walk in the door, I'm fact they know who I am before I check in. I've been bring my car to them since I brought it in 2008 and will continue to do so. Always honest and when a mistake is made they fix it ASAP. This is the best firestone in Durham.
5/ 5stars
by  
on February 4, 2015
Love working with Eddie. Stable staff makes it easy coming back. They always check to see what's due but are willing to work with you on what needs to be done vs what all could be done. Provide cost effective suggestions. One time car stalled just short of the store. They came out and helped push the care on in. Have been working with this group for past 4 years and plan on continuing.
5/ 5stars
by  
on February 4, 2015
This Firestone store is the Very Best store that I have Ever used anywhere that I have lived in the U S
5/ 5stars
by  
on February 3, 2015
The staff was very helpful as always!!! I usually get great service!!!
5/ 5stars
by  
on February 2, 2015
Eddie and his staff have always taken great care of me - good pricing, prompt service, and always courteous and polite. Take the time to point out my options, and work with me to get what I need.
5/ 5stars
by  
on January 27, 2015
I used them 2 months ago and I did like there service
5/ 5stars
by  
on January 26, 2015
I have been getting my cars serviced at this Firestone for the past 9 years. Everyone is always very helpful and patient with me. I am very hands on when it comes to my vehicle and Eddie C. and Travis always take the extra time to explain things to me in a way that I can understand. I have never had any problems with the services that I received of the years. No complaints at all. They always have the best price on tires, which is a plus for me. When I am being served whether it be at a restaurant or a car service center, I expect top notch, A+ service and that is what Eddie and his guys provide.
5/ 5stars
by  
on January 26, 2015
Eddie and his crew have serviced our vehicles for several years now and have had only good experiences with their service. Have also had a few special requests/issues with my vehicles over the years and they have each been addressed and resolved. Always a pleasure to take the vehicles in for service and visit with the guys. Have recommended this store to friends over the years and I don't recommend lightly. Very satisfied customer.
2/ 5stars
by  
on January 25, 2015
Cost an arm and a leg...........I shopped around, and found a much lower labor/parts price at a different franchise, with the same kind of mechanical expertise and service.
1/ 5stars
by  
on January 25, 2015
I took my daughter's Nissan in for an alignment which they said would take about an hour. An hour and fifteen minutes later they came out and said it needed ball joints and tie rod ends for $1300. I took the car to an independent mechanic who did the work for $400. Also, don't give Firestone your e-mail address. I've been trying to stop their emails for over a month and they won't unsubscribe me. For tires I think their fine but not mechanical things.
5/ 5stars
by  
on January 24, 2015
I've been using Firestone for over 20 years. Typically I use one center, but on occasion I've had to use different centers around the country and it's always first class service.
4/ 5stars
by  
on January 24, 2015
From the Manager to the Service Team, I feel comfortable I asking questions, as they have my best interest in mind.
5/ 5stars
by  
on January 23, 2015
Dependable over an extended period of time.Very close to residents.
5/ 5stars
by  
on January 23, 2015
I've been going to the same Firestone location in Durham for years. They are very kind and knowledgable. I have taken my car for a second opinion to the dealership before and it has had the same diagnosis but the quote was significantly higher at the dealership! I really like that they keep track of my service record for me and know when service is coming up. They do not pressure me to have it done straightaway unless it is something urgent but give me a friendly reminder every time I pop in for an oil change or tire rotation. They are always prompt to call me if they find something new and give me updates on time to fix my car. Eddie Coto and the whole team are great!

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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