Car Repairs And Tires At 8591 Concord Mills Blvd From Your Concord Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 8591 Concord Mills Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

8591 Concord Mills Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #336250 Managed by Timothy Hill

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll examine fluid levels, wipers, hoses, and more. Plus, we're committed to offering the most consistent service on the market, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 45 Reviews
5/ 5stars
by  
on March 14, 2019
Very pleasant experience! Both of the advisors were very friendly and knowledgeable, and offered excellent advice clearly in an easy to understand manner. Comfortable waiting area, and my service was done in within my expected time window!
4/ 5stars
by  
on November 6, 2018
5/ 5stars
by  
on October 19, 2018
5/ 5stars
by  
on October 4, 2018
This is a great place to take your car, they do quality work, for a fair price. Also, they have the best waiting area, the Concord Mills Mall across the street. They really do take care of you.
Responded on February 10, 2019
Hello George, thanks for the positive feedback! We're always happy to hear good things from our valued Firestone customers. ^Miguel
Firestone Complete Auto Care - Concord Management
5/ 5stars
by  
on May 2, 2018
Matt is Awesome ? He really cares about the customers... Makes sure you get the best quality service... Matt Rocks !!!
5/ 5stars
by  
on September 16, 2017
Exceptional service!
5/ 5stars
by  
on June 22, 2017
Travis, Justin, The Technicians are all great guys! As a female, I've always had uneasy feelings about mechanics because of being misled and taken advantage of in the past. But, fortunately I have come to trust these gentlemen due to their professionalism, patience with making sure I understand everything they discuss with me regarding my car, as well as useful advice about simple Do It Yourself tips. These guys remind me of my husband, father, and brothers when it comes to making sure their wives, daughters, and sisters (females) need automotive care for their vehicles and safety. Way to go Concord Mills Staff. Happy and Satisfied Customer!!! 5 Stars
1/ 5stars
by  
on March 7, 2017
Took my vehicle for a brake inspection because of a loud squeal and was told nothing was wrong. Well, they obviously didn't even look at my brakes because I took my car to the dealership and the rear interior pad was completely worn (they even showed me). Firestone did literally nothing and charged me $15. I won't make that mistake again.
5/ 5stars
by  
on February 11, 2017
One of the best customer service experiences I have had in a long time! I appreciate all the help I received! I'm looking forward to coming back again! I highly recommend!
5/ 5stars
by  
on February 9, 2017
The entire staff was very friendly and helpful. They all joined together to find the most "cost effective" solutions for my problems, saving me hundreds of $$
5/ 5stars
by  
on November 27, 2016
As a female walking into an automotive care shop can be rather intimidating. But, I'm happy to say that my experiences with the Service Advisor and Technician has been great. Presently I feel very confident with this location providing my automotive care. Thanks Travis!
5/ 5stars
by  
on August 16, 2016
Great service and pricing. We found the perfect tire for my budget and they went out of their way to get them installed for me around my schedule.
5/ 5stars
by  
on May 13, 2016
5/ 5stars
by  
on December 26, 2015
Truck stopped on the road. I had it towered and left key in the Dropbox. They called me next day with diagnostics and had my truck fixed by EOB. Most shops say they will inspect you vehicle but don't they actually did. Checked my lights and replaced one also checked my tire pressure.
5/ 5stars
by  
on December 26, 2015
Came expected to be there for sometime get an oil change and alignment was prepared to be there a few hours and was in and out it felt like to me less than an hour. Also the technician explain all the work being done in away that was easy to understand. Thank you
5/ 5stars
by  
on December 8, 2015
Very friendly, courteous staff. They were very informative and got the service done in a timely fashion.
5/ 5stars
by  
on December 1, 2015
Tyler (technician) always takes very good care of my vehicle
5/ 5stars
by  
on November 23, 2015
First time at this store. I used their coupon for a Oil Change and the service was professional and it was done in the time they said it would take. I will consider using them in the future.
5/ 5stars
by  
on October 30, 2015
Was quoted two hours and they had me done with in one. Excellent work done as always.
5/ 5stars
by  
on October 17, 2015
Usually use a different location but they were booked so I went here so happy I did
4/ 5stars
by  
on October 17, 2015
My vehicle has been worked on a few times at this place and I have had a great experience with customer service. Joe in particular went out of his was to make sure that I has the best tires for my vehicle. Although there were some issues with putting them on, I was satisfied with the help that I received.
5/ 5stars
by  
on October 10, 2015
Great prices--Cheaper than going to a dealership. Cheaper than Goodyear, too
5/ 5stars
by  
on September 13, 2015
Oil change and rotation was complete in under 30 minutes!
4/ 5stars
by  
on September 8, 2015
I took my car in for oil change and tire rotation. Service was performed in a timely manor and I was given suggestions for future maintenance that may be needed.
5/ 5stars
by  
on September 2, 2015
Great service, got my work done very quickly and very friendly.
4/ 5stars
by  
on August 9, 2015
I have used this care facility for a long time and have always received above average service.
5/ 5stars
by  
on August 7, 2015
Ever since my first visit to this Firestone location, I feel this is a service center I can trust.
5/ 5stars
by  
on June 26, 2015
From the time I walked in, everyone at Firestone was clearly happy to have my business! My first contact, Joe, was so sweet and after I told him why I was there, he took care of everything...even told me how long it would take (not long)...I was so thoroughly kept informed and no one ever tried to up sell me...I don't know the names of the other two employees I had contact with, but they were both fantastic...Amazing experience...I will definitely be coming back again and again!
5/ 5stars
by  
on June 17, 2015
My wife had her car aligned and let me know about this service. Did not find other car shops nearby that offered this service.
5/ 5stars
by  
on June 9, 2015
I used firestone a week ago and they took the time to check my vehicle with no time waisted.
5/ 5stars
by  
on June 4, 2015
Great service experience. Very clean and organized. Very positive customer service.
1/ 5stars
by  
on May 30, 2015
After oil change and brake inspection, there is done noise coming from car
5/ 5stars
by  
on April 28, 2015
Very happy with overall service. Good locations and friendly staff.
5/ 5stars
by  
on February 28, 2015
Always get great service from all the front associates. Usually I get taken care by Jason or Jon although Joey helped me this time and he was just as awesome as the other guy's. I come to this firestone just for that for that I can really be taken care of and can drive aways knowing they made my ride safer for me to drive. This is what a car maintenance shop should make you feel. Not only that but the technicians are always get things done on time or less then what the quoted at the beginning. So for this I will always choose firestone over anyone else, they also have deals every time, : ) 100%.
1/ 5stars
by  
on February 27, 2015
I had a '99 Honda Civic LX, my first car, as I am a teenager. I always drove this car safely and took good care of it, even though it was used, it was special to me and ran with about 180,000 on the dash. Within the first month of having my car, I decided it was a good idea to have it inspected so I brought it in to hear everything I MIGHT have to get fixed. Along with that came a tire rotation and I payed for an oil change as well. After waiting about an hour and a half, it had been inspected and they called me back. I was ready to go and I listened intently to the mechanic that looked around, tell me all the little problems that "could be dangerous if left unfixed". Anyways I took the list of problems home with me to get them fixed somewhere else. I was driving the next day and my check engine light came on. Possibly a coincidence, but I thought nothing of it considering many older Hondas have had the check engine light on for thousands of miles. A week later, on my way to a class I'm taking, the motor gave up and started to smoke. I parked the car and we handled it later that evening, taking it to my father's trusted mechanic, one he's been going to for years to have his car fixed. The motor was fried and there was no coolant fluid whatsoever. We ended up selling that as salvage and I am still paying off the car I use now. The customer service was shady and almost no eye contact was to be made for minutes of talking. I can't prove that FireStone is responsible for my misfortunes, but a check for coolant fluid is customary during the hour and a half I patiently awaited and I can't say that it happened. Although, I grew quite fond of the waiting room in the time being because the seating and entertainment were absolutely exemplary. I learned so much of the history of automobiles! Fantastic.
5/ 5stars
by  
on February 26, 2015
The Employees provided Prompt and professional service Keep to appointment scheduled Keep you posted on the progress of the work
5/ 5stars
by  
on February 26, 2015
Great service! Fast friendly, and a great deal. No pressure on service or other things needed
5/ 5stars
by  
on February 13, 2015
I had a great experience in the store. Staff was professional and gave timely services
4/ 5stars
by  
on February 5, 2015
I have been going to this location for the past few years and for most part the experience has been great. The staff is knowledgeable and does not force unnecessary services beyond recommendations.
5/ 5stars
by  
on February 2, 2015
I initially went in for an inexpensive oil change but got a full vehicle inspection with all fluids checked and top off. And it all happened in less than 35 minutes and in a friendly manner. Makes you want to return.
5/ 5stars
by  
on January 27, 2015
Every time I take my car the service is provided in less time than estimated and my waiting time is reduced appreciatively.
5/ 5stars
by  
on January 26, 2015
I needed some immediate, unexpected repairs done that required some difficult work. The Firestone representative explained all of my options, was honest about what the best course of action was, and had it done very quickly. I am very satisfied.
3/ 5stars
by  
on January 25, 2015
when the work is finally done, it is good. however they do not stick to appointment times and it takes forever to get something done without the running back and forth trying to upsell something else.
2/ 5stars
by  
on January 23, 2015
Took my wife's car in for a routine front brake job. Price was 169.99 not too high, but for the quality of work done it was. They used the cheapest pads possible, organic, which produces lots of dust. Now 4 months later and the rotors and pads have to be replaced. Would never go to Firestone again.
1/ 5stars
by  
on January 23, 2015
When I first started going here the same people were there all the time and service was good but then the staff started to change. After taking my van in 4 times to see where the AC was leaking since I was having to charge it every season, they could not find anything and also charged me a lot! I took it to another garage and without using dye and just by looking they said it was VERY OBVIOUS where the leak was and did not even charge me to look at it. Their mechanics at Firestone are not very good or just want to waste your money by not fixing the problem and keep charging you. I wont be back!

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