Car Tires And Services At 3728 W Wt Harris Blvd: Firestone Complete Auto Care In Charlotte

Welcome to Firestone Complete Auto Care at 3728 W Wt Harris Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3728 W Wt Harris Blvd
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #300478 Managed by Robert Mccachern

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll inspect oil level, headlights, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 55 Reviews
5/ 5stars
by  
on February 16, 2019
I stopped in for a tire pressure check. My pressure gauge light was on and I am headed on a trip. The gentleman gave me a courtesy check and informed me that my battery was reading low. He also let me know that it may still be under warranty. It is this selfless attitude that brings me back to Firestone for all of my vehicle needs. They truly care and are honest people!!
5/ 5stars
by  
on August 28, 2018
1/ 5stars
by  
on June 14, 2018
The most upsetting and disturbing incounter I have had in a long time...I took my vehicle in for a oil change , however I had explained to the tech that my vehicle had been making a light knocking sound and a lil shake the day prior. The tech assured me that they would take a look at my vehicle to see if it was something major.. Left my car for about 4 hours and returned , received minor notes from tech such as changing tires, wiper, blade and the check engine light being on which they advised was a oil pressure code however this same firestone changed my oil a few months ago and I was told that same exact thing and was told more then likely it was a sensor , since my vehicle was not driving any differently is what i was told. Anyways I pulled off yesterday 06/13/2018 and my vehicle was making this extremely loud KNOCKING NOISE AND STILL SHAKING, so I called them and asked why did the sound on my vehicle get louder because they never mentioned this when picking up my vehicle and JOE told me to bring it back because he stated he did not know he wasn’t the one that fixed on my vehicle .. I mean the sound was so much louder when picking up my vehicle that I don’t see why this went unnoticeable when backing my vehicle out the garage .. I took it back he Re-hooked the engine device to my vehicle , AGAIN same oil pressure code..Joe stated he doesn’t know why the noise stated that he could speak with tech but the tech was gone for the day .. and that was it.. no one never showed any empathy, he acted as if he didn’t care and stated that they didn’t take my vehicle on a test drive when I asked how was that noise not heard by anyone .. I took my vehicle to different mechanic shop today and was told as soon as I pulled in their parking lot with them hearing the loud noise exactly what my problem was... Smh, worst experience I have had EVER with any mechanic shop and I will never return to any Firestone to have any minor or major work don’t .. It would have been nice if they could have gave me some recommendations on what my main concern was when bringing my vehicle in.
1/ 5stars
by  
on June 13, 2018
I was promised an oil change due to a previously bad experience, the manager promised to get me to come back. So I give them another chance and get treated worst and not given what was promised just to get me back.Never go to this location!!!!
5/ 5stars
by  
on May 7, 2018
Always a great experience, staff are very polite, acknowledge me the moment i walk through the door. Very honest, these days when everyone want to sell you unnecessary things i am happy to say Firestone is upfront and honest with their service. A complete check done with no unnecessary unwanted sales. I will forever use Firestone over the car dealer.
5/ 5stars
by  
on March 31, 2018
How often do you hear that your car needs LESS work than expected?! Love the folks here. They earned my loyalty through the convenience and keep it through their integrity.
5/ 5stars
by  
on March 6, 2018
I got a great deal on lifetime alignments and a nice price on tires.
5/ 5stars
by  
on February 14, 2018
They went out of their way on a Sunday to find a special type of battery my hybrid needed for accessories.
5/ 5stars
by  
on January 29, 2018
I visit about every 3/4 months, every time I visit sales rep Ervin Sutton is always very helping has a great attitude and in a great mood.
5/ 5stars
by  
on January 2, 2018
this is one of the best car service places I have visited, very up front with explaining what is happening with your car and what is needed, a patient staff, easy to communicate with, not rushing through your concerns and not rushing through explaining what's going on with your car, I thought it was very good service, I will be returning for my car needs in the future.
5/ 5stars
by  
on November 12, 2017
5/ 5stars
by  
on November 6, 2017
Great customer service and very knowledgeable staff. Joe kept me updated on the progress of the work being preformed.
5/ 5stars
by  
on September 26, 2017
5/ 5stars
by  
on August 27, 2017
I had a great experience Ervin was very helpful and made my visit pleasant providing me with many options. Thanks Ervin!
5/ 5stars
by  
on July 23, 2017
5/ 5stars
by  
on July 10, 2017
5/ 5stars
by  
on May 6, 2017
Joe was the best technician. He was the one who actually made my car inspection appt over the phone as well. He advised me what was wrong with my vehicle, which was minor, and repaired it at no cost so that I could pass my inspection. It was a simple brake fluid too off but it was fantastic for me! He was the best!
5/ 5stars
by  
on April 10, 2017
Excellent customer service from friendly, knowledgeable and professional staff! I am very pleased with the repairs completed on my car and will back for future maintenance and repairs.
5/ 5stars
by  
on October 2, 2016
5/ 5stars
by  
on September 1, 2016
The service advisor and technicians got my car serviced and out the door in less than 45 min because I was on my lunch break. I needed a new battery. The big surprise came when I got my invoice, he gave me over 25% in discounts! I've been servicing my cars at Firestone in three states for past 20 years. They are there when I need them.
5/ 5stars
by  
on August 18, 2016
These guys are awesome! I called in and got same day service no problem. They are affordabl, knowledgeable and trustworthy. I am new to the area. I have been using a family mechanic for years. I was apprehensive to take my car to just any shop and have had bad experiences with national companies in the past. I have been here two times now and feel that I am dealing with fair and honest mechanics. It was a great experience.
4/ 5stars
by  
on July 9, 2016
Service was good, just wish they have more technician to fix my AC without wait for too long. Overall, it's a trustworthy place to have my car maintenance.
5/ 5stars
by  
on June 12, 2016
I came with a couple suggestions of what I thought was wrong. I expected to pay $1100-1200 to get everything fixed the way I thought it needed. The sales advisor recommended not replacing certain items at this time because they were still in good shape (specifically brake pads which "still have some Good meat on them." I was grateful for the honesty and integrity. They could have easily replaced everything I suggested may be wrong simply to charge me more money - especially since k expected it. This resulted in me paying <$800 for total service and my car is back running smoothly.
5/ 5stars
by  
on June 6, 2016
2/ 5stars
by  
on June 4, 2016
The last experience I had they were correcting a problem another firestone did. They fixed it on May 27, 2016 and they told me on Park Rd., that this should be it and I should be find. Today is June 4, 2016 and my car did not start this morning for work. I am just over this whole process. I have spent a total of 923.63 total and now today my car is not working.
5/ 5stars
by  
on December 21, 2015
I would recommend anybody to use Firestone. They have convenient hours.
5/ 5stars
by  
on December 19, 2015
I use this Firestone store for most of my two car needs. Thorough and honest. They always give me options and I don't feel pressured. For example last time said my serpentine belt was showing some wear but it wasn't something I had to rush to do. That's just one example. Don't feel like I'm pressured to do everything at one time. I appreciate that! Tech is always super
2/ 5stars
by  
on November 17, 2015
I asked for an oil changed and I received just that. What I was not expecting was my car unable to remain Idle. I had to put my foot on the gas and the brake to even drive it back home. I did not go back inside because I was already told that I would need to pay $100 to have a diagnostic check. I did not have the money at the time. I only wanted an oil change not issues driving my car home which was completed unexpected. I don't usually go to firestone but did because it was my dad suggestion.
5/ 5stars
by  
on November 16, 2015
I am so glad I went! I enjoyed my car repair service, I will go again when needed.
5/ 5stars
by  
on October 28, 2015
They worked me in and ran a test showing that my left front wheel bearing needed replacing. The staff on hand that day - Robert McCachern, David McGuire and Lin were so friendly, knowledgeable and professional. A great team!
5/ 5stars
by  
on October 24, 2015
Came in for an states inspection it was quick no issues
5/ 5stars
by  
on October 14, 2015
I was TOTALLY pleased with my experience at Firestone. The staff was all the way supportive, and treated me as if my car was the only one there. Thaddeus is SUPER awesome. He helped me out tremendously, and was patient with me.
5/ 5stars
by  
on October 4, 2015
I came n w/o an appointment n was out less than an hour
5/ 5stars
by  
on September 22, 2015
I used to be the person who only trusted the dealership to repair my car. As a single woman, I always felt any mechanic other than the dealership was untrustworthy and would rip me off. The guys at Firestone are always friendly, prompt, they get you in and out and it's always fixed right the first time. I really appreciate all that they do. Thank you Firestone.
4/ 5stars
by  
on August 1, 2015
Went in today for an oil change and the wait was extremely long, but Eddie was able to fit me in eliminating a forever wait time. The staff was knowledgeable and explained everything that may need done. This is my favorite location compared to the others. Thanks Eddie and the Firestone crew.
5/ 5stars
by  
on July 29, 2015
We use them for all 3 of our cars. Technicians and staff are top notch. They go out of their way to get the work done in a timely manner and we are always satisfied.
1/ 5stars
by  
on July 12, 2015
Poor customer service, tried to get away with charging for services not requested, up selling is a regular practice. Regretted going to this Firestone for new tires; will not make that mistake again!
4/ 5stars
by  
on May 29, 2015
I love that I can schedule an appointment online, drop my car off at that time, and it's ready very quickly. Even on a weekend.
5/ 5stars
by  
on May 21, 2015
This is my second time having service done at Firestone WT Harris blvd location and they are great, friendly, very knowledgeable with great customer service. I would definitely go back and recommend to a friend
3/ 5stars
by  
on May 18, 2015
I had my car towed after it broke down and once the car was diagnosed-I decided to go w/Firestone to have it repaired upon their recommendation. Although, I am happy they were able to repair my car-I did not like having to pay for the diagnosis AND the repair. I feel like diagnosis 'fee' should have been waived or minimized since I was having the repair done by the same mechanics. I was told the diagnosis was so the 'mechanic could get paid' and is a separate fee---but I disagree. The mechanic gets paid regardless of whether they diagnosis my car or not or else-they'd go someplace else to work....The store manager is a stellar guy and he's always been extremely kind to me. I really like Giovanni---but I do not like the fees associated with repairs at Firestone. I had to pay $774 for my fuel pump to be replaced and I KNOW this could be a bit cheaper.
5/ 5stars
by  
on May 10, 2015
I received quality service at Firestone one week ago.
5/ 5stars
by  
on April 18, 2015
I got an oil change from other places but the oil light was still on . but when I went to Firestone they got it right the first time
5/ 5stars
by  
on April 18, 2015
I went last week and it worked out great for me and my car
5/ 5stars
by  
on February 26, 2015
I used them on Sunday, 22 Feb 15, and the service was great. While I was unsure about what they were saying to me they took the time to fully explain exactly what was going on with my vehicle.
5/ 5stars
by  
on February 7, 2015
The staff is professional, honest, and knowledgeable.
5/ 5stars
by  
on February 5, 2015
Great, prompt, honest and fantastic service, as always!
5/ 5stars
by  
on February 3, 2015
I'm always happy with the service I receive. Excellent customer service any day of the week.
5/ 5stars
by  
on February 3, 2015
I have always used Firestone for my auto needs - they are reliable and the staff is knowledgable and friendly.
5/ 5stars
by  
on January 25, 2015
Great price on tires and Customer Service was also great!
5/ 5stars
by  
on January 25, 2015
Every time I go to this location there is always excellent service! Wouldn't take my car anywhere else!!
2/ 5stars
by  
on January 25, 2015
Please understand I love there customer services but however my brakes still squill .
5/ 5stars
by  
on January 25, 2015
I always use Firestone to service my car. Schedule an appointment for a time that is convenient for you, print a coupon online and show up. That's all you need to do. They take care of the rest. I brought in my car recently for an oil change and they soothed my fears that the car needed some extra work. After all, my car is 10 years old, but they did a complete inspection and told me everything looked great. Thank you Firestone for always taking care of me!
2/ 5stars
by  
on January 23, 2015
I was disappointed to find they hadn't capped off my fluids, and couldn't verify that my tires had been rotated. If you can't even remember to cap fluids - a basic offer with a basic oil change - can I be sure you eve put new oil in? Seriously. We trust you to do everything we don't know how to do because we pay you to do so. I had to bring my car back a second time and sat for an hour in the waiting room while they rotated my tires and topped my fluids. I won't be visiting this Firestone again.
4/ 5stars
by  
on January 23, 2015
I've used them a few times and they are awsome. Very friendly service
5/ 5stars
by  
on January 22, 2015
I always have good services at Cheshire Place, 3728 West WT Harris Boulevard. Charlotte, NC.

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