Car Tires And Services At 13834 Steele Creek Rd: Firestone Complete Auto Care In Charlotte

Ready to come in to your local Firestone Complete Auto Care on 13834 Steele Creek Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

13834 Steele Creek Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #328992 Managed by Randall Dunn

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check tires, wipers, hoses, and more. Additionally, we're committed to offering the most consistent service on the market, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 54 Reviews
5/ 5stars
by  
on March 18, 2019
Good job
5/ 5stars
by  
on January 29, 2019
As always, because this is the only place I take my car for any service and repair, the levels of professionalism coming from the manager, DANE, always number 1.
2/ 5stars
by  
on December 28, 2018
I bought my tires in October of 2018 with Road Hazzard. I picked up a nail on my way to work. I went online on 12/27/2018 to set an appointment. I was phones to say no appointments were available until Tuesday Jan 2. I understand the holidays make everyone busy but that just seemed ridiculous in an emergency situation. Thankfully the North :Lake location was able to help me out in a timely manner and back the road hazzard policy.
5/ 5stars
by  
on October 15, 2018
Dane took good care of my vehicle and providing excellent customer serv
5/ 5stars
by  
on October 11, 2018
Always feel very welcome every time I go into this location. Great people and great service.
5/ 5stars
by  
on October 10, 2018
The service was excellent! Quick, affordable and extremely professional.
5/ 5stars
by  
on September 15, 2018
Dominick and his team are fantastic! They don’t pressure you to fix anything you don’t want to. But are extremely helpful in finding your problems and offering resolutions for them. Even will refer you to places that would be able to help you if they are unable to.
5/ 5stars
by  
on September 6, 2018
5/ 5stars
by  
on May 7, 2018
5/ 5stars
by  
on April 16, 2018
Pleasant experience. I recommend others to visit if they have car problem
2/ 5stars
by  
on April 9, 2018
5/ 5stars
by  
on March 12, 2018
Dominic is by far the best professional in his industry that I’ve ever met. I couldn’t ask for better service how quick the turnaround time was and how fish and they were in all aspects. I would recommend anyone going there for anything and you will be pleasantly surprised how professional and good they are .
4/ 5stars
by  
on March 7, 2018
5/ 5stars
by  
on February 26, 2018
Fantastic group of technicians and staff! Highly recommend this particular location for any automotive needs!
5/ 5stars
by  
on February 2, 2018
I went in for an oil change today and was impressed with everything about this place. There is an atmosphere of professionalism and courtesy from the minute you walk in the door. Everyone who spoke to me had easy eye contact, was quick to smile, and definitely knew how to take care of my car. Finding a place I can trust, as evidenced by my questions about my tires and learning that they are fine and do not need replacing or even rotating at this time, is really a gift. I will rely on this place for all future car needs. A+ !
5/ 5stars
by  
on January 28, 2018
The team at this firestone always tries their best to make sure we are satisfied. They make you feel welcome and remember you when you return. They go above and beyond to ensure your car is fixed properly and for the best price. We always bring our car here and trust they only recommend necessary repairs. Dominick is extremely friendly and provides excellent customer service, one of the main reasons we keep returning.
5/ 5stars
by  
on November 2, 2017
I originally started taking my car to this location because it was convenient to my house. Having since moved farther away, I continue to come here--driving past other places I could get my car serviced at--because of the consistently high level of customer service I get at this Firestone. Dominick & Dane have both always been welcoming, respectful, clear, and trustworthy. As a woman, I hate to say that at other companies I've had many of the stereotypical woman-getting-car-serviced experiences where I am treated as a total imbecile, talked down to, patronized, and flat out lied to. Never once have I had this experience at this location. I have always been treated with respect, taken seriously, and never pressured into purchasing "absolutely necessary right now" additional services. If additional services are suggested, they are clearly explained & all options are given (even including the "do it yourself" option). Because of this, I trust their suggestions, take them much more seriously, and am more likely (and have) to go forward rather than feeling the need to go home and do my own research to make sure it's legit. I truly appreciate how I am treated and have always walked out happy and satisfied--which I've never been able to say about getting my car serviced before. It's also consistent, whether I'm there for a inexpensive oil change or a $500 visit. They are always on their game. This is the type of customer service that I've come to expect from this Firestone, and I'm never disappointed. Dominick & Dane should both be commended for their level of professionalism and skill--they are definitely an asset!
4/ 5stars
by  
on October 14, 2017
The service was satisfactory.
5/ 5stars
by  
on August 17, 2017
5/ 5stars
by  
on July 12, 2017
Dominick and his entire team — both in the lobby and in the garage — are professional and courteous. They make sure to explain my options, and keep me apprised of progress or issues that arise during repairs and every interaction I have had has been positive. They may not be the least expensive place to go for repairs, but I am always confident that my car will be repaired correctly and they stand behind their work. That peace of mind is worth it.
5/ 5stars
by  
on June 30, 2017
I wanted a new battery, so checked online for specials. Found an Internet special, printed it out and stopped in at the service center to verify the price. Frank not only confirmed it, but said he could beat the price, and did. I setup an appointment about a week later, arrived and had the battery replaced in about 20-minutes. Dane was very friendly and made me feel welcome. To sum up -- very friendly service advisors, speedy work and an even lower price than expected. About $30 less than the next lowest competitor -- after tax! Thank you!
5/ 5stars
by  
on April 9, 2017
Dominick and Rick were very knowledgeable and professional. I appreciate the friendly service.
5/ 5stars
by  
on February 19, 2017
These folks are trustworthy, not trying to oversell or exaggerate a problem to get more money out of you. This service center is farther from my home than others providing similar services, but totally worth the extra miles. They earned my loyalty.
5/ 5stars
by  
on December 13, 2016
Dominic and the entire staff at Firestone Steele Creek are fantastic. Professional, kind and thorough, I have had nothing but great experiences when having my car serviced. Highly recommend!
5/ 5stars
by  
on October 2, 2016
This auto center is amazing!! The sales reps and the techs are professional and helpful. I will be getting all of my services done here from now on.
5/ 5stars
by  
on August 4, 2016
Wonderful service! Not pushy and didn't try to sell me something I didn't need. The sales staff went out of their way to get me home in time. Will be my store of choice for now on.
4/ 5stars
by  
on June 20, 2016
5/ 5stars
by  
on May 12, 2016
The team at Firestone on Steele Creek rd. are the best. Great customer service with trustworthy advice. Will never go anywhere else for my car repairs as long as I'm in area. Both Dane and Dominic have provided outstanding customer service each time I visit.
4/ 5stars
by  
on April 24, 2016
I believe after being to this shop on 3 separate occasions they are honest and will treat you right.
5/ 5stars
by  
on March 20, 2016
Great customer service, punctual maintenance. They corrected the issues that other "shops" said they would.
4/ 5stars
by  
on November 29, 2015
I had a few issues one in which my brakes had some rumbling. They quickly found the issue and now my car is riding smoothly again.
5/ 5stars
by  
on November 21, 2015
The gentleman at this location are a force to be reckoned with! From my first encounter receiving a quote over the phone to having my new set of tires installed on a busy Saturday afternoon. They were very professional, polite, informative, friendly, courteous, each one greeted me with a smile and thanked me for my business! Customer service at its best! Thanks guys!
5/ 5stars
by  
on November 12, 2015
I went to Firestone about a week ago. The Technician explained in details what was wrong with my car. The CV AXLE needed replacing. I was going on a long trip. I am glad it was replaced.
5/ 5stars
by  
on November 7, 2015
Was taken care of as promised, with explanation's and recommendations. Our experience and interaction with these guys is always surreal, attentive, and honest. Great group of guys. Have referred several friends who always are always pleased. We take our cars (4) to this Firestone all the time. Wouldn't change a thing.
4/ 5stars
by  
on October 13, 2015
The staff was helpful and gave me a ride home. They contacted me when my car was finished.
5/ 5stars
by  
on October 7, 2015
I hae been coming to this store for 4 years, hve brought my daughters car here and refered my brother to this store. Ladies and gentlemen, not knowing what the repair cost was until after you picked up your vehicle.... you should have asked what the estimated repairs were going to be before you dropped your behile off. Majority of the time a mehanic is recommending to you based off of manufacturer specifications. It is your choice to accept the recommendation and have the work done. That has been my experience everytime with them. REMEMBER, you get what you pay for. They are not pushy with the recommendation and take your final answer. They have always fixed our vehicles as they said they would. They are timely, understanding that life happens sometimes, and delays have always been to a minimum. They have always been accurate, and their customer service is top notch in my opinion. They have assessed my brothers car at times for free and have helped my daughter for free. They have stayed open late to accomadate my schedule. Bottom line an outstanding store that I would recommend anytime.
2/ 5stars
by  
on September 26, 2015
Don't bother to show up without an appointment. Stopped in at 7 AM on a Saturday for an oil change/tire rotation. Was told my car would not be done until 5 PM. 10 hours for an oil change is ridiculous. Was there on a previous time to get work done and was told my car would be done by 3 PM, didn't get it until 6 PM. Have been going here since they opened, but service has gotten worse over the last year.
5/ 5stars
by  
on August 26, 2015
I had service done yesterday and am very pleased with it. The staff was very nice and answered any question I had and explained what was going to be done on my truck
5/ 5stars
by  
on August 6, 2015
They fixedy breaks and battery and car is better than ever
5/ 5stars
by  
on July 27, 2015
I have been a loyal customer with Firestone for over 5 years and if I must say whenever I have concern or question the staff has always been knowledgeable and caring to put me at ease. Thanks Firestone for being an outstanding example of honest and true auto service man!
5/ 5stars
by  
on June 7, 2015
Used them last weekend when my brakes locked up on the Jeep. Since it was a Sunday, I didn't have a lot of options to do the repairs the same day. They got my brakes replaced and my vehicle back to me by 5 o'clock. Super friendly guys!
5/ 5stars
by  
on May 19, 2015
I have used two Firestone facilities in recent wks. and am very satisfied with the care given my car.
1/ 5stars
by  
on April 21, 2015
I brought 4 new tires removed all of my original luv nuts with the exception of 1 it's been 2 weeks every time to go back they have an excuse why they can put the live but they lost back on.
5/ 5stars
by  
on February 26, 2015
I have now purchased tires there several times (for different vehicles) and always got great service at a great price. They always matched or did better than internet prices for the tires I wanted. I purchased the lifetime alignment for 2 of my cars and when I've returned for repeat alignments, they did so without any attempt to sell me something else. Even when they found a potential repair (worn brakes) there was no pressure applied for me to have it done there. (I can do my own brake work). I have not needed them to do any mechanical repairs but based on my experiences to date I would certainly consider using them.
5/ 5stars
by  
on February 26, 2015
I had new tires, rotors, brakes, and an oil change performed. The work was done quick and correctly.
5/ 5stars
by  
on February 26, 2015
I get all my service done with Firestone they do a great job every time with a great price I am proud to say I am a customer of Firestone
5/ 5stars
by  
on February 26, 2015
I visited the Firestone location on Steele Creek Rd in Charlotte NC to get my tires rotated. They did a great job and gave me some recommendations to maintain the tires.
4/ 5stars
by  
on February 25, 2015
After many years of service I can only say I have enjoyed my experience over the years and plan to continue to be loyal customer. Larry Ray
5/ 5stars
by  
on February 3, 2015
I have four vehicles, I take them all here! They are efficient and always friendly. I believe they are very cost competitive as well.
5/ 5stars
by  
on February 2, 2015
I use this Firestone for all of my routine maintenance. They are fast and reliable.
5/ 5stars
by  
on January 30, 2015
I know I can count on the team at Steele creek Firestone to always do what's best and to give great service!
3/ 5stars
by  
on January 27, 2015
The store was clean, the speed of service was average and my sales tech was average. I felt like I was being sold on some of the suggested services. I have went to this location before and the other sales tech was very nice and not as aggressive with completing more work on my car.
5/ 5stars
by  
on January 26, 2015
Having more than one car Firestone Auto Care gives me a much better deal than my own dealership.
5/ 5stars
by  
on January 24, 2015
Whether it's an inspection, oil change, repair or dead battery, I always walk away satisfied & confident of service there. The guys are always friendly & I've never felt like they were just trying to make a sale.

Firestone Complete Auto Care Locations In Your Area

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone