Car Tires And Services At 864 Se Maynard Rd: Firestone Complete Auto Care In Cary

Ready to come in to your local Firestone Complete Auto Care on 864 Se Maynard Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

864 Se Maynard Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #592048 Managed by Mike Germann

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll check tires, headlights, belts, and more. Additionally, we're committed to offering the most consistent service on the market, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (919) 238-4711.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 58 Reviews
5/ 5stars
by  
on October 23, 2018
ALWAYS a pleasure. These guys are super professional, friendly, and awesome at their profession! I'm so grateful to them all! And the techs; always a great experience too.
5/ 5stars
by  
on September 20, 2018
5/ 5stars
by  
on September 10, 2018
Great experience with Shane assisting me with a set of tires for my vehicle. He explained things thoroughly and was very pleasant, and kind during the entire process. I witnessed Shane working diligently with other customers and showing great customer service skills throughout the process. He is definitely an assest to the team. Special thanks to the technicians as well whom managed to get my wheel locks off without having my master key available. Firestone of Roanoke Rapids rocks!
5/ 5stars
by  
on August 10, 2018
Very courtoues and kind
5/ 5stars
by  
on July 28, 2018
Excellent customer service: John was very friendly and knowledgable. Also, great prices.
1/ 5stars
by  
on July 2, 2018
I brought my car in, only for a tire change...which was done by the next day. It would have been great if they put the oil cap back on after checking my oil. Having hot oil covering everything under my hood, and leaving me stranded 40 minutes from home. The tow back may have damaged something under my car, as now there is an odd sound. The money spent on ubers and drivers was not something I had planned on doing this week. But aside from that, I'm hoping the tires that I bought were at least put on correctly. Although, I'm not sure if this car will be running much longer after this incident.
5/ 5stars
by  
on June 21, 2018
I have been dealing exclusively with Artie for the past few years in fixing my 2 cars. He has always been extremely trustworthy and knowledgeable .I brought my car in because the air conditioning stopped working. I had previously stopped by a local Auto Zone because I thought it only needed freeon and they told me it needed a new compressor for over $750. Artie tested it out thoroughly and told me it was an electrical problem that he promptly repaired and very fairly charged me. In my opinion, Artie has always been a huge asset to Firestone and I will continue to seek his services. I highly recommend him.
4/ 5stars
by  
on April 11, 2018
5/ 5stars
by  
on March 7, 2018
The service here is great.I come only to this location although I live in another city. The location is convenient that while I wait on my car I have the option to walk around the mall. I will continue to come back for future services.
5/ 5stars
by  
on March 4, 2018
On the way home from work I had a flat tire on I-40. I was towed to Firestone in Cary, NC. When I arrived Bob who is an employee of Firestone made me feel right at home. I told him I had just worked a 12 hour shift and was tired and ready for bed. Bob had my car in one of the Bays within an hour of my arrival. I needed a special size tire for my car. Firestone did not have those tires in stock. Bob went online and found the tires I needed at the lowest cost. He had the tires at the shop within a couple of hours. The minute the tires arrived my car was brought back into the bay. The work was completed in a timely manner and I went home to get some sleep. I would recommend this Firestone for its outstanding service and employee's.!!
5/ 5stars
by  
on February 26, 2018
Always friendly, fast, and explains things very well.
5/ 5stars
by  
on February 5, 2018
Tom fit me into his schedule on short notice and repaired my car correctly
5/ 5stars
by  
on January 24, 2018
1/ 5stars
by  
on January 17, 2018
The repair was completely unrelated to the real problem. They fix one thing that was not associated and then told me about the real problem...
5/ 5stars
by  
on January 4, 2018
Tom and Artie went out of their way to make sure I was 100% satisfied. I highly recommend this location for quality and customer service.
5/ 5stars
by  
on November 27, 2017
Day after Thanksgiving I was getting an oil change and wiper blades in preparation of an upcoming trip. The crew was busy as usual then started fielding calls from out of town visitors who had unexpected car trouble and needed help to get home. These guys juggled their regular customers and made sure the new ones were able to get home safe!
5/ 5stars
by  
on October 16, 2017
I had a 11:00 AM appointment and was taken right on time. I dealt directly with Artie whom I had previously dealt with at another Firestone location. When I found out that he had moved to another place, I followed him due to the fact that he was always professional and treated me fairly and always took care of my car's needs.
5/ 5stars
by  
on September 24, 2017
Once again, Excellent service. Thank you to Artie and team
5/ 5stars
by  
on September 24, 2017
5/ 5stars
by  
on September 18, 2017
The Technicians at this location treat my car like it is their car. Never try to up-sell any products to me. I want a mechanic looking at my car, not a salesperson, and this location delivers.
5/ 5stars
by  
on August 30, 2017
5/ 5stars
by  
on April 13, 2017
We recently found this location which happens to be more convenient to our home. We were actually looking for one of the employees who had helped us buy several sets of tires at another location. His name is Marcu White and they moved him around a bit until he settled at this location. The store manager is Daniel and the service level on everything from tires to service is OUTSTANDING. If you follow the "Specials" that Firestone periodically offers and combine them with some of the programs that they do in a philanthropic sense (Boys & Girls Club Promo), then there is no one around who can compete with the level of service and pricing.
5/ 5stars
by  
on February 19, 2017
I showed up with low tire pressure at 6 o'clock on a Sunday--the store was closed, yet the door was open. I had a screw in my tire; and needed a new tire! They sold me a new tire and installed it! They didn't have to, but I was so GRATEFUL as I'm a widow and by myself! Thank you so much for going above and beyond!
5/ 5stars
by  
on December 2, 2016
Very honest & kind
5/ 5stars
by  
on October 15, 2016
Very quick service, comfortable lounge area, reasonable prices
5/ 5stars
by  
on June 8, 2016
They are honest about what work needs to be done. Another shop (Choice Auto Repair in Raleigh) told me that I needed new brake pads because they were down to 3mm. I took the truck to the Firestone in Cary and asked for them to replace the pads. I got a call about an hour later saying that my brake pads were fine and still had 4mm of thickness. They gave me a list of items that need to be fixed at some point and what needs to be done because of the milage. They didn't try forcing anything on me and explained the work in detail. Customer for Life
5/ 5stars
by  
on April 10, 2016
Great staff and great service! It's so nice to know that they genuinely care about making your day better and doing whatever they can to ensure a positive experience! Loyal Firestone customer since 2005.
5/ 5stars
by  
on November 29, 2015
Another fine experience with this Firestone store - new tires, reasonable pricing, sharp-eyed diagnosis of additional suspension problem during installation led to a safe and very enjoyable Thanksgiving road trip.
5/ 5stars
by  
on October 12, 2015
I brought a car in that I was planning to purchase - they did an inspection test and honestly told me what I would need - trusted them - bought the car - came back and had the brakes done (as recommended!) and even got a GREAT discount for my patient wait time and personality!!!!!
5/ 5stars
by  
on October 3, 2015
Great listeners, nice approach to giving advice on car care, allow you to make the call on repairs, did not give me more than I needed. Could tell they wanted me to come back. Making an appointment was very easy
5/ 5stars
by  
on September 25, 2015
Aaron and his team have been working on my car and my wife's car for the past 4 years since moving to NC. They don't push repairs but make sure we understand the general maintenance necessary to maintain our investments. Thanks for your work and honesty.
5/ 5stars
by  
on September 20, 2015
Went in for an inspection and the front staff were so nice and friendly. The mechanic person that greeted me. Was in and out in less than 45 minutes
5/ 5stars
by  
on August 18, 2015
I've been to this Firestone for tires twice, a new rack and pinion over 1 day, and all fluid changes/fuel filter/serpentine belt, etc. over 2 days. These guys are nice as can be and know what I need. I plan ahead to do some work in the mall while I wait. Nothing but nice things to say about them.
5/ 5stars
by  
on August 15, 2015
I've taken several vehicles to this store and have had excellent service each time. Jay is awesome and takes time to treat each customer as if they were the only one. Highly recommend.
4/ 5stars
by  
on August 8, 2015
Our battery died while we were at a game. The jump got us to Firestone as it was closing. They took excelent care of us despite the hour! That meant a lot.
4/ 5stars
by  
on August 6, 2015
I used them last week to repair a tire and they noticed an issue with another tire that required it to be replaced for safety reasons and offered the lifetime alignment for a discount rate.
5/ 5stars
by  
on July 5, 2015
I had what I thought was a flat tire and they helped me realize a piece of metal was stuck in my tire. I usually bring my dad to Firestone to help me but the workers talked me through everything when I was confused.
5/ 5stars
by  
on July 3, 2015
I was in serious need of an oil change. I called and they were able to fit me in immediately. BUT to put the icing on the cake they drove me to work and will be picking me up as well. This is what customer service is all about!!! I can't remember the young lady name, but she just started, so if you're her manager and you're reading this, SHE'S A KEEPER! Thanks!
1/ 5stars
by  
on July 1, 2015
I went to this Firestone location about a week ago. I gave the servicemen explicit instructions about how I wanted to conduct business and he completely ignored my request. They will do work, even when you tell them not to, and treat you rudely when you will not pay for it. They kept pushing me to get extra services that I did not need and I felt I was being bullied. Never going back here!
5/ 5stars
by  
on May 30, 2015
I always take my car to Firestone for service. They are always polite and explain what they did and why I needed the service done and always get my approval first. When I think something needs done but it doesn't they do not do the device (I.e. timing belt).
1/ 5stars
by  
on May 30, 2015
Because this location is convenient to my place of employment I have used them for about 7 years on multiple vehicles with good customer service. On 5/28 I went in to make arrangements for 2 new tires and assure they were in stock and available, I also arranged to drop off the car on 5/29 and leave it all day for the service, I dropped off the car as arranged at 8am and this location said the 2 tires and mounting would be done and car ready for pickup at 2pm, when I arrived at 2:30 I was told that the only thing that had been done to my car was a front end alignment and that the tires had not been mounted! I was appalled that they had had my vehicle all day, not installed the tires, never called me to make me aware of this and offered me nothing other that "we're sorry". I was shocked that a loyal customer would be treated in this manner and that little was done to appease or satisfy me. I am sure they will not miss my business, but I will NEVER use them again.
5/ 5stars
by  
on May 29, 2015
Today is the first time I visited this location for a warrantied tire repair. Erin & Jamal were really helpful. Their waiting room was clean, and comfortable. Really appreciate their timely response to my vehicle issue.
5/ 5stars
by  
on April 19, 2015
The representatives were very professional knowledgeable
5/ 5stars
by  
on April 18, 2015
I have used them for at least 5 years and have been pleased with the professionalism and honesty.
5/ 5stars
by  
on March 4, 2015
you get what you need done/ the mechanics in Cary know their jobs and do them well / in most cases the work being done is done great and in a timely fashion
1/ 5stars
by  
on February 27, 2015
First time there, they ordered the wrong part for my car so I ended up having a long wait. They informed me for the service I was getting that I had to get an alignment done. Said fine and added that to my services. The moment I left you could tell my alignment was worse then when I got there. When I went back the next day to get it fixed, the just told me that they couldn't do a proper alignment until I had new tires. I might not know much about cars, but I do know that when I sit in my car and before I start driving my wheel shouldn't be crooked. And if they weren't able to do a proper alignment in the first place because of the tires then why charge me for it and not inform me before hand!
5/ 5stars
by  
on February 26, 2015
Mounted/balanced tires purchased from Tire Rack, plus front-end alignment. Fast service, quality work, reasonable price. Even got to use a service coupon I'd received in the mail!!
5/ 5stars
by  
on February 26, 2015
I taken my are in for repairs several times. Each time the work is does quickly and expertly. honest and professional. It's a good feeling to know you can get your car fixed and not be ripped off. i reccomend them completely.
5/ 5stars
by  
on February 13, 2015
I have all my family cars as well as my business fleet car serviced at this Firestone. Arin Jacobson is great to work with and has always given wise counsel. I highly recommend this store! They have been dependable for the five years I have been a customer.
5/ 5stars
by  
on February 6, 2015
I had an oil change and tire rotation done while I did my shopping at the mall. No wait time.
5/ 5stars
by  
on February 1, 2015
This is my premier repair & maintenance shop. Arin & Lamont make sure all is right.
5/ 5stars
by  
on January 28, 2015
I have been going to this location for about 18 years, always treated well, :loyal customer.
5/ 5stars
by  
on January 25, 2015
The service I received last week was excellent as always. I feel confident that I am always being treated with honesty.
4/ 5stars
by  
on January 24, 2015
Nice people, good service, best price. But I asked how much for an alignment and was quoted a price and said it's too much. I went to the mall and saw my car in the alignment bay on the way back. I was asked if I still wanted the alignment and before I could say no, I was afforded a discounted price. I asked if the new tires had to be put on and was told no, just alignment as I saw my car being pulled off the alignment machine. I arrived in the waiting room about 30 seconds later and watched new tires go onto my car. I didn't say anything to cause controversy. But I couldn't be happier with the tires
5/ 5stars
by  
on January 24, 2015
I have used this Firestone for all of my service for the last 5 years. They have always made the experience a good one.
5/ 5stars
on January 23, 2015
Excellent service. They don't quite. They will get it right.
5/ 5stars
by  
on January 23, 2015
they found a mistake was made and repaired with no cost or problem to me.
5/ 5stars
by  
on January 22, 2015
I feel that Aaron goes over and beyond for his customer and He always take care of me!

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