Firestone Complete Auto Care: Your Source For Tires And Repairs At 1717 High House Rd In Cary

Come in to your nearest Firestone Complete Auto Care at 1717 High House Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1717 High House Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #348052 Managed by William Matyuf

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll examine lights, headlights, belts, and more. Additionally, we're dedicated to providing the best auto repair possible at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 62 Reviews
5/ 5stars
by  
on January 12, 2019
I contacted this location for an over the phone quote for rear break pads & resurfacing rotors. The friendly technician shared with me two options available for my particular make/model & shared info about the current promo to save even more. Feeling confident that I had called the right place I scheduled my appointment. Day of appointment everything was just as I was told & expected. No hidden fees. The estimated time from start to finish was also incredibly on target. I highly recommend this location on High House Rd. I’ll definitely be back as a repeat customer.
5/ 5stars
by  
on January 7, 2019
There were some additional issues either caused or were there during fist visit. This problem was taken care in second visit.
5/ 5stars
by  
on December 29, 2018
They all take pride in what they do and you can tell! The sales groups listens and offers options that best fits your needs. They keep you informed and they want to be of great service which is exactly what they all do. I have yet to be let down. Thank you Firestone for being there when needed most.
1/ 5stars
by  
on December 18, 2018
I took my car in for a diagnostic & paid $140+ and still don't know exactly what is wrong with my car. I was told what it "appears" to be, but I would have to take it to the dealer to do another diagnostic to be sure. I am questioning if one was done in the first place and feel like I paid for a service that I did not receive.
5/ 5stars
by  
on November 26, 2018
Good Work!
5/ 5stars
by  
on September 11, 2018
Great service and professionalism
1/ 5stars
by  
on July 30, 2018
I am extremely disappointed with the level of service provided by Firestone. I visited the Firestone Service workshop on Saturday to get the engine oil of my Mini Cooper changed and also asked them to check if there was sufficient coolant fluid since my car was indicating the red signal of low coolant level and was also heating up very frequently. The car was kept in the garage for approximately 4-5 hours. When I returned, I was told that the engine oil had been replaced and there was no issue with coolant - all fluid had been checked and found ok. The very next day my car broke down. When I opened the bonnet, the car was fuming hot. Also the heating indicator on my dashboard was on (AGAIN)... I was frustrated to see the sign (knowing that it had just come back from Firestone) and the professionals would have seen it.... After the engine cooled down, I opened the coolant container knob and to my disbelief, I noticed that there was not a single drop of anti freeze coolant in it. The thing was dry as if it never had coolant at all. I realised that Firestone had not even opened it and seen it.... So I went to Advance Auto Care and got the Coolant and filled it up in the car myself. It works perfect now and there is no issue... Thank you Firestone!
5/ 5stars
by  
on May 11, 2018
Mike took care of me.
5/ 5stars
by  
on April 12, 2018
John as a sales advisor provided me with exceptional customer service and expressed a personal interest in helping me become more acquainted to the area of which I recently moved. He shared a place to visit, see the sights and get some good fishing in while relaxing. Looks like I'll continue to be a customer of Firestone at your shop. Thank you.
5/ 5stars
by  
on April 2, 2018
I have always been pleased 100% with the service that I have received at this Firestone location. Its like they know me...my car and just get things done! They are the best!
5/ 5stars
by  
on January 1, 2018
5/ 5stars
by  
on December 31, 2017
Excellent service as always!
5/ 5stars
by  
on October 26, 2017
The best group of people! From the minute you walk in until the work is done. Friendly, trustworthy, great workmanship and considerate of our time says it all. I would not think of going anywhere else. Thank you for always being there to help me!
5/ 5stars
by  
on October 20, 2017
Very satisfied with their professional service and recommendations with clean,high quality and timely work as well!
5/ 5stars
by  
on June 27, 2017
Very good place to get your car worked on at!
5/ 5stars
by  
on June 20, 2017
At this location the employees listen, are patient and explain facts to you so that you can make an educated and smart decision. Quality work is done by technicians.
5/ 5stars
by  
on May 13, 2017
The crew at Firestone are fantastic. I have been going there for a few years and they know everything about my car and welcome me as if I was there every week. They do a great job and take the time to talk to me and ask me questions about my previous work making sure everything is going ok. I find that they all take time to simply make sure that I am a happy customer. Great job because I am.
5/ 5stars
by  
on March 6, 2017
This was a great experience. Very hospitable and great lounge area. Car runs better than ever.
4/ 5stars
by  
on January 8, 2017
5/ 5stars
by  
on September 4, 2016
Despite coming in with a flat the Friday before a three day weekend the team at Firestone worked my repair into the schedule and had me out in a timely manner. It was fixed right the first time. The wifi also meant I could get caught up with work while waiting rather than get further behind because of a flat. I'll be back, hopefully not for another flat.
4/ 5stars
by  
on June 2, 2016
The sales adviser in high house road is polite and listening customers. But in maynard road branch, sales adviser is very rude
5/ 5stars
by  
on May 23, 2016
Outstanding service and outstanding work. Would recommend this shop to friends and family.
5/ 5stars
by  
on May 2, 2016
Zach and his team did a great job with my car. They are a pleasure to work with. They have a "can do" attitude and really go the extra mile!
5/ 5stars
by  
on April 27, 2016
Very impressed with the level of professionalism from the young group of employed young men.
5/ 5stars
by  
on November 28, 2015
Very good service and very friendly staff they finish the job promptly
5/ 5stars
by  
on November 13, 2015
Great service. Just what I was looking for. No pressure.
4/ 5stars
by  
on September 30, 2015
work completed while i waited, the technician explained in detail the work that needed to be done
1/ 5stars
by  
on September 28, 2015
Have been using Firestone for some time now but am very disappointed with my last experience with them. Very unprofessional!!! Don't think will go back again.
5/ 5stars
by  
on September 23, 2015
Always Good, Work satisfaction in first visit, good job
5/ 5stars
by  
on September 7, 2015
I had an inspection and alignment done on a Saturday morning, the last Saturday of the month and they fit me in first thing and completed all in 1 hour. Way to go!
5/ 5stars
by  
on September 6, 2015
I am happy with overall service done at Firestone Cary location at High house Road.
4/ 5stars
by  
on September 6, 2015
Friendly staff at the Cary, Davis drive store and service is good.
5/ 5stars
by  
on September 5, 2015
I brought my car in twice with tire issues, and needed to wait for it both times. They were very fast in getting my car fixed.
5/ 5stars
by  
on August 8, 2015
Needed new tires. Received sincere recommendations and have confidence in prices and other suggested services needed such as alignment.
5/ 5stars
by  
on August 6, 2015
I needed two tires for the front of my car. Great tires and very reasonable in price. I also bought the life time alignment at a very fair price. I own a Volvo so I expect to keep the car for another 10-12 years. I am sure I will continue to get great service. The people were great and explained everything they did and checked on my vehicle. They were professional, clean, and helpful. I would definitely continue to go there and would highly recommend it to everyone.
5/ 5stars
by  
on June 11, 2015
I went for an oil change for the first time and was given excellent and prompt service on the first trip
5/ 5stars
by  
on May 28, 2015
From the moment I walked in until I left, I felt comfortable and knew that my car would be taken care off. Very professional, done in a timely matter, and I could afford the services. I will only go here from now on. Thank you!
5/ 5stars
by  
on May 27, 2015
Great customer service with very minimal wait time. Great Job!!
5/ 5stars
by  
on May 25, 2015
Mark and his staff did a great job with both our Toyota Camry and our Ford Fusion. All work, parts and service was on time as scheduled and on budget as promised. Thanks, Mark!
5/ 5stars
by  
on May 1, 2015
Made an appointment over the phone for an inspection. They were very nice both on the phone and in person. Took my car right away and I was done and out the door in 30 minutes. Awesome customer service, clean facility, and fast. Defiantly will be back.
5/ 5stars
by  
on April 14, 2015
I have had noting but the best of experiences in bring my car here. Always done right and on time.
5/ 5stars
by  
on February 27, 2015
Talk about a no drama car service place! I went in at a slow time [avidly avoid the weekends if you want quick service/better service/no wait]. I went on my jobs perk site and got a coupon, and the tires I wanted were actually cheaper in real life and the salesman pointed that out...he did not have too, and that was great! My tires were in stock, and put on as promised in time. I went over next door to the icecream/burger shack, and Firestone called me when my truck was ready. They did nothing extra without my permission, no gimmicks, no lies. I can say it was one of the best truck work experiences I have ever had.
5/ 5stars
by  
on February 26, 2015
courteous on the phone, explained the work done and finished at time stated.
5/ 5stars
by  
on February 22, 2015
I went in on a Saturday, which Firestone seems to be understaffed on. I had a total flat, somewhere to be, and a lot of cars in front of me. Gentleman in the front desk was able to take care of me and was super cool the whole time. I felt really bad because in the middle of that the phone must have gone off 10 times. He did a great job.
5/ 5stars
by  
on February 13, 2015
In and out great place to get service done. Great !!
1/ 5stars
by  
on February 3, 2015
I specifically requested not to scratch my rims when rotating my tires and they ended up scratching two of them.
5/ 5stars
by  
on February 3, 2015
The team is always helpful. Very honest and on point with service.
5/ 5stars
by  
on February 3, 2015
The team is helpful and very efficient. Zack is particularly good and knowledgeable. I refer to him as my personal auto-care specialist.
3/ 5stars
by  
on February 2, 2015
I got a great referral where to take my car to have rim repaired as apposed to spending hundreds of dollars to replace it however it took about 6 tries between Firestone located near Carytown mall and Firestone off High House and Davis drive to diagnose the problem correctly. All that was needed was to submerge the wheel in water to identify where the leak was coming from. Both Firestone locations "dropped the ball" on this one, but I prefer the professionalism and friendly disposition of the Firestone off Highhouse and Davis "hands down" by far.
5/ 5stars
by  
on February 2, 2015
I have been very pleased with the customer service at this store as well as the quality of the auto service received. They have won my business.
5/ 5stars
by  
on January 29, 2015
I was informed of every issue with my car and given a quote.
5/ 5stars
by  
on January 27, 2015
I called shortly before closing and explaned my situation. "I have a nail in my tire and would prefer repairing it vs. driving with a spare". "No problem Mr. Medina, come on in". Sweet! Thanks guys.
1/ 5stars
by  
on January 24, 2015
Vehicle safety inspection - has apt - took forever
4/ 5stars
by  
on January 23, 2015
I have been taking my Honda Pilot for all my car's scheduled maintenance as well as replacement of tires. This location has some great technicians that does the job well done. Never had any issues.
5/ 5stars
by  
on January 23, 2015
I have several automobiles in the family that are driven by my wife and daughters. I had a tire problem on one of the cars and the solution was artfully explained so I could comprehend, and it did not hurt my wallet muscle.
5/ 5stars
by  
on January 23, 2015
I was one of the first customers when they opened. Mark did a fine job with his recommendations, and continues to this day. Putting in wi-fi was the only thing missing, and now they have it.
5/ 5stars
by  
on January 23, 2015
I came in with dead battery thinking I needed a new battery. After checking my battery I was told it was fine and just needed recharging by driving around. Thanks for being honest!!
5/ 5stars
by  
on January 23, 2015
Every time I have been in the service I received was beyond courteous.
1/ 5stars
by  
on January 23, 2015
They charge me more than $13 just to clean battery terminal even I'm customer since many years and didn't referred me for battery life my battery gets flat very often and got suggestion from jump start guy to change it ASAP since its life is about to over. I got same material build up on terminals again within two weeks.
5/ 5stars
by  
on January 23, 2015
They are very professional and friendly, as well as extremely competent.
5/ 5stars
by  
on January 23, 2015
I purchased a new set of tires for my wifes SUV at the Cary Firestone store and immediately noticed a problem with the handling. They were very understanding of my concerns and ultimately changed out the tires for a different brand which resolved the problem. I am very happy with how things turned out.
2/ 5stars
by  
on January 22, 2015
The employees that work at the Firestone on High House road prioritize upselling the customer as much as possible and could care less about their actual experience/satisfaction.

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