5/ 5stars
by Mike J
on July 2, 2018
I have been bringing both of my vehicles here for years now. I’ve always received outstanding genuine customer service. They have provided me detailed explanations of the work I had done and also gave me great advice on any other needed work and associated timelines. I equate coming here like going to my barber. I can go in and they pretty much already know what’s needed and what to do without much explaining. When giving me information, it was explained in a way that was clearly understood. I purchased the lifetime alignment and rotation it has been well worth it!
5/ 5stars
by Ryland
on April 28, 2018
Went above and beyond. Worked on my car multiple times to get it right, even fixed my car stereo connection for free when the car went in to get a power window track replaced. Will definitely be going back again.
5/ 5stars
by M.M.
on March 25, 2018
I was experiencing an unexpected failure of my vehicles braking system, so I was a walk in customer at the Firestone Service Center in Camp Lejeune, NC. I spoke with the service manager, Paul, at this location and explained what was going on with my vehicle. Paul, was very respectful of my time and relayed that there was a few vehicles in front of me. Paul said I could leave and he would call me in about 2 hours after his shop had the time to diagnose my failure. Exactly as relayed, Paul called me back in 2 hours and relayed that my braking system had failed due to criminal activity.... someone had CUT MY BRAKE LINES! Paul relayed that he was 100% positive my lines had been cut and then went above and beyond to relay all of the steps I needed to take to file a report with the police and my insurance company. He took pictures of the damage to my vehicle and wrote a report to clearly document the damage. Paul also completed a full vehicle inspection to ensure no additional malicious damage had occurred. Paul took additional care and interest in my situation and made sure I was able to drive away in a safe vehicle!! Absolutely exceptional service! Thank you Paul!!
1/ 5stars
by Marcus
on March 8, 2018
Make sure You know what’s wrong with your car they will charge for things that aren’t needed to be attended to and everything is over priced here , bad customer service told them what needed to get fixed and they say they fixed a tire the wrong one at that, prior to coming here I checked all the tires and the only one with a nail was the one I instructed to them after that they refused to refund me . Worst experience don’t recommend
5/ 5stars
by Nicholas D
on February 26, 2018
Great service
5/ 5stars
by Emily B
on December 8, 2017
Wonderful experience, very friendly environment!
5/ 5stars
by Scott P
on December 1, 2017
5/ 5stars
by Steve
on October 28, 2017
As always great service and great price.
5/ 5stars
by Ivan S
on October 23, 2017
The best auto shop I've been in! I love going in there because I know I'm in really good hands.
5/ 5stars
by steve d
on August 17, 2017
Service and quality work is what continues to bring me back. I have all of our cars serviced here this includes my kids.
5/ 5stars
by steve d
on August 5, 2017
Great service and excellent price. Highly recommend.
5/ 5stars
by Steve D
on August 3, 2017
First experience was great so I brought in another one of our family vehicles and true to fashion received first class treatment and service.
5/ 5stars
by Steve D
on August 3, 2017
I am an extremely hard customer to please I pay good money and expect great service. The service and courtesy I received was beyond expectations. First class all the way. You may find a cheaper product BUT you cant replace first class service.
5/ 5stars
by Roy H
on July 26, 2017
Very productive and reliable service, excellent response to all my needs for my vehicle.
5/ 5stars
by Giovanny M
on July 16, 2017
I appreciate the fast service and the over achievement of the technicians by finding other issues my car had and recommending the servicing of them.
5/ 5stars
by Seth H
on July 14, 2017
Service was great and time wasn't an issue.
5/ 5stars
by Mike J
on June 14, 2017
I started going to Firestone a few years ago for things like oil change and state inspections. Around June 2015 I had to have some major work done. I received some very detailed diagnosis and recommendations from Paul G. He was completely honest and helpful and even to me what the priorities were and the entire process to get my vehicle repaired. Since then, Firestone has had my complete trust and even though it's now a little bit of a drive, I still will only gonto them with both my vehicles (2007 Mariner & 2012 Escape). Paul, Mike and a few others are outstanding as far as I am concerned!
5/ 5stars
by Gabe H
on April 3, 2017
I live in Maryland, however I grew up in the local (Jasper) area. This location has served me and my family very well. They offer a thorough and complete automotive service.
5/ 5stars
by Dana
on March 26, 2017
I wholeheartedly recommend Firestone, Camp Lejeune for auto care. As a military spouse, whose husband is gone the majority of the time, it's important to me to find a trustworthy shop to handle issues with my car. Firestone is just that for me. On a recent trip, Paul went above and beyond to make sure my car was running properly and kept me informed the entire time. I'm very happy with the whole team there and will continue to recommend them to anyone in the area.
5/ 5stars
by Brenda
on March 24, 2017
These guys have worked on 2 of our vehicles tires batteries struts brakes alignment etc and they are proficient friendly and honest.
5/ 5stars
by Megan
on February 11, 2017
I had a wonderful experience here! They helped me replace a flat tire at the last minute, as well as gave me great advice! Furthermore they helped me price out a spare tire, which completely put my mind at ease!
5/ 5stars
by Bill
on January 17, 2017
Very Professional Service, Honest, Straight Forward!
5/ 5stars
by Tom
on December 26, 2016
I recently needed to have my tires replaced as well as an alignment done on my car and they did a great job of getting me my vehicle in time for me to drive home for Christmas. I turned my car in about 2 days or so before I had to leave and even though they were busy due to the holidays I was still blend to get my car back in time. They are always courteous and helpful.
5/ 5stars
by Kevin K
on April 7, 2016
I recently had two new tires installed on my car. The sales clerk was very friendly and gave me a very good deal on the tires I requested. I received two phone calls during the day: one to provide me a status of the maintenance, and the second to inform me that the car was ready for pick up. Each time I talked with a sales clerk, I talked with a very friendly and accommodating professional. I have never received such great customer service from every employee at a business! I will definitely refer all my friends and family to this store!
5/ 5stars
by David
on April 6, 2016
Very professional, on time and informative. Great customer service.
5/ 5stars
by Lee C
on December 13, 2015
My car drives like a brand new one, thank you!!!!!!
5/ 5stars
by Dave 1
on December 7, 2015
As always personal service. One on one conversation with my trucks mechanic. Advise and tips to save you money.
5/ 5stars
by LincolnMKZ2015
on November 30, 2015
Always knowledgeable and helpful. Arguably the best team I have ever had work on any of my vehicles. The structure and support they show each other branches to each individual customer and tailors the service to answer every question and diagnose every issue. They're honorable as well, always showing support to the troops, and they stand by their work. They got my MKZ back on the road several times, with the most recent being a great new set of tires. All of what I'm saying above, has been shown each and every visit.
5/ 5stars
by Javasippr
on November 28, 2015
First class customer service from start to finish. Professional and honest in every aspect. Big Mike is awesome!!
5/ 5stars
by naviathan
on November 25, 2015
They were able to get me in quick, patch my tire and send me back out. All in all less than an hour. The staff was friendly and knowledgeable.
5/ 5stars
by Jerky73
on October 27, 2015
Very happy with the overall experience and would recommend to friends...
5/ 5stars
by Yoda72
on October 22, 2015
The Firestone location on Camp Lejeune is always friendly and timely with their service.
5/ 5stars
by Kma55555
on September 18, 2015
Since I commute to work, I get to visit this place every 2 months for an oil change. They do a great job and I never feel pressured to fix other "issues" with my car. They always explain any problems and print out an estimate, so I can discuss it with my husband before I make a decision.
5/ 5stars
by JoshMelinda
on August 24, 2015
My husband & I took our vehicle to Firestone this year and each time Paul Gaffney goes over and beyond to make sure we are completely satisfied! We trust his word and services. We wanted to say thank you Paul & you are truly amazing at your job!
4/ 5stars
by laflamablana
on June 26, 2015
Great service and friendly staff. Oil change was a bit pricey.
5/ 5stars
by RadChaps
on June 25, 2015
They fixed my car in the same day I brought it in without an appointment, which... sadly is not normal for most shops. I wasn't stranded.
5/ 5stars
by Zu8283
on June 22, 2015
Service and people were great!!! Every time I come in the mood is great and the fellas are professional and quick!
5/ 5stars
by Kelsey12294
on June 14, 2015
This Firestone is my number 1 place I take both of my cars to. They are always honest and overly nice. Most of the time i'm in an out of there in 30 minutes max. The worst wait I had was maybe 4 hours but that was on a busy Sunday.
4/ 5stars
by Tiffany4
on June 3, 2015
It was fine, a bit pricey, but the "J" in Lejeune is not capitalized, thank you.
5/ 5stars
by block
on May 29, 2015
I visited Firestone to have my break light fixed. They took of it very quickly and it didn't cost very much at all.
5/ 5stars
by MPM35
on April 17, 2015
I was extremely happy with the service I received from this location. I will definitely come again.
5/ 5stars
by ARC M
on February 27, 2015
Always serviced my vehicle on short notice. Most of the time, same day service.
5/ 5stars
by JamesP97
on February 25, 2015
Great no hassle, no pressure, experience. I explained what I needed and they took care of me very quickly.
5/ 5stars
by Bodinewa
on February 10, 2015
Continued professional service. Will continue to return.
5/ 5stars
by Chuck 4
on February 3, 2015
I purchased my tires and later had a tire go flat from a road hazard and did not remember if I had the got road hazard. Andy found that I had and had the tire replaced at minable cost and I was on my way.
5/ 5stars
by lizlira
on February 2, 2015
The staff there are friendly and courteous and explains everything in terms I can understand.
4/ 5stars
by JBrad
on January 28, 2015
Staff is always very friendly and beyond helpful..
1/ 5stars
on January 27, 2015
Went there to get my tire patched after running a nail over. On the receipt it said that they must ask you if you want a free over all inspection. They never did. Apparently I ran over more than one nail because although only one tire was flat, a completely different one had a nail in it too which ended up going flat later. But that is not all, the plug they put on my tire was leaking air. If you can't trust this people to do something as simple as patching a tire how can you trust them with a major mechanical problem?
1/ 5stars
by Firestoneisterrible
on January 26, 2015
Went in for an alignment on my lifted Jeep. Drove away and heard a lot of noise coming from my front end. I crawled under my Jeep to find my co trol arms loose. I tightened them myself. Two months later I went in to have it aligned again since I paid for the lifetime alignment and the workers rolled their eyes at me and didn't seem to want to help me because I had the lifetime alignment. Picked my Jeep up 5 hours later and I had noise in my front end again. My lower and upper control arms were loose. I will never take my vehicle to another Firestone service center again. It seems like the technicians have no clue what they are doing.
5/ 5stars
by Luzbrowl
on January 26, 2015
Used their service weeks ago, and I was very satisfied with the work done on my car, I am a returning customer, I've been a customer for more than two years and I am very happy and satisfied with the service, also great customer service. And to the crew and staff of Camp Lejeune Firestone location keep up the good job.
3/ 5stars
by unc2001
on January 26, 2015
The price is high, but service did get done in a timely manner
5/ 5stars
by Valeriano
on January 24, 2015
They do a great job. I go to my Lejeune Firestone every other 2 or 3 months for my tire service and any thing else that need to be done to my car.
3/ 5stars
by Pallares
on January 23, 2015
I love Firestone, use them everywhere we get transferred to. The Firestone on Camp Lejeune has yet to be able to correctly align and balance the tires on my vehicles (new vehicles, less than 1 year old, and 3 year old). I dread when I have to get it done, and I have lifetime alignment and balancing. Customer service is fantastic, and great job on oil changes.
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