Firestone Complete Auto Care: Your Source For Tires And Repairs At 1401 E Williams St In Apex

Ready to come in to your local Firestone Complete Auto Care on 1401 E Williams St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1401 E Williams St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #353224 Managed by Dennis Jones

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll inspect oil level, wipers, the battery, and more. Plus, we're committed to providing the best auto repair possible all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or plan your appointment online or by calling (919) 249-6001.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.9 of 5) - 68 Reviews
    5/ 5stars
    by  
    on February 18, 2019
    The front desk was very attentive to my needs and my car fixed to my satisfaction. I was in to have my radiator hose installed since it was leaking. It only took a few minutes and I was back on the road. Great work!
    5/ 5stars
    by  
    on January 14, 2019
    I have consistently received trustworthy advice and great repairs and maintenance from this location. I have been a regular customer for several years.
    5/ 5stars
    by  
    on January 13, 2019
    Buying tires was a great experience at least for me. They had the tires I wanted in stock and was able to purchase them without waiting for them.
    5/ 5stars
    by  
    on December 30, 2018
    Dennis the General Manager and his team always give us great customer service. They are upfront and honest. They don’t try to add on services you don’t need. But they do make suggestions for items that they see may come up down the line. I have multiple vehicles serviced there and have never had an issue.
    5/ 5stars
    on October 20, 2018
    Nice people, quick service, knowledgeable staff
    5/ 5stars
    by  
    on August 11, 2018
    5/ 5stars
    by  
    on July 16, 2018
    I used the Apex Firestone store several times now for different automotive needs with two different cars. The experience was always great. The staff communicates well and they usually finish faster than the estimated time. Prices are fair and they are not pushing "additional" services which builds trust [with me].
    5/ 5stars
    by  
    on May 27, 2018
    The staff is not only knowledgeable but personable as well. They delivered on their promised repairs. I definitely would use them again.
    5/ 5stars
    on May 24, 2018
    3/ 5stars
    by  
    on May 22, 2018
    This location needs mofe staff help they are always not able to take in any service jobs due to short staff.
    5/ 5stars
    by  
    on February 25, 2018
    Always welcome with great service and quality work
    5/ 5stars
    by  
    on February 23, 2018
    Dennis and his team are FANTASTIC! Stayed late to get me back on the road! Can't thank them enough!
    5/ 5stars
    by  
    on January 21, 2018
    Excellent service and customer service! Dennis is awesome! My first time there and they were very thorough! Highly recommend!
    5/ 5stars
    by  
    on January 11, 2018
    Very friendly and helpful as well as knowledgeable technicians
    1/ 5stars
    by  
    on November 13, 2017
    My car is worst off then when I brought it in.
    5/ 5stars
    by  
    on October 7, 2017
    I had a good experience at Firestone they took care all my automotive needs and I'll be happy to return again. Firestone auto services.
    5/ 5stars
    by  
    on September 16, 2017
    These guys are Awesome!!!☺
    5/ 5stars
    by  
    on August 27, 2017
    I have taken several of my vehicles here for major repairs and never been disappointed with the customer service and professionalism at this location. Repairs were completed on time.
    5/ 5stars
    by  
    on August 22, 2017
    5/ 5stars
    by  
    on August 21, 2017
    Dennis in Apex knows how to treat a customer! Very pleasant to work with! I purchased 4 tires, had an alignment done, and a state inspection.
    5/ 5stars
    by  
    on August 5, 2017
    Everyone is so pleasant and knowledgeable.
    5/ 5stars
    by  
    on July 29, 2017
    Always excellent service at this location. Service techs are very personable & knowledgeable. They tell you the truth and don't try to sell up additional unneeded services. I highly recommend this Firestone location.
    5/ 5stars
    by  
    on July 26, 2017
    5/ 5stars
    by  
    on July 19, 2017
    I have been coming to the Apex Firestone Auto Care for 3 years and would not consider going anywhere else. They have always been honest, fair and provided excellent service. I try to deal with Artie in particular since right before I went there the first time, I was told by another auto care place that my car needed a steering wheel hose & was told that my car would not pass inspection without it. When I then went to Artie for the first time, he told me that it was not leaking and 3 yrs later it still has not needed to be replaced.I highly recommend Artie and the Firestone staff for all car needs.
    5/ 5stars
    by  
    on June 23, 2017
    My Service is always great with Team Firestone Apex
    5/ 5stars
    by  
    on June 11, 2017
    The Firestone, Apex, NC always meets my expectations on service. Having your care repaired/serviced can be irritating, pricey and something that you would all together rather not deal with. However, when I walk into this location my concerns are often put to rest with the engaging, professional and knowledgeable team here, especially DON.
    5/ 5stars
    by  
    on June 7, 2017
    Great, fast service. I had a flat. They took me right in. Couldn't repair it so I bought 2 new front tires. Good prices. Glad I found them. I will shop here again!
    5/ 5stars
    by  
    on June 3, 2017
    Very well managed store. Service technicians do a great job & give HONEST assessments without the upsell tactics. I highly recommend this Firestone location. Dennis and Artie give great customer service.
    5/ 5stars
    by  
    on May 13, 2017
    While traveling on the interstate my vehicle starting losing power close to this location. They found my problem, replaced my battery and alternator and had me back on the road in 1.5 hours- all with great customer service!
    5/ 5stars
    by  
    on May 7, 2017
    More than 20 times here and NEVER disappointed. Best customer service in regards to vehicles in my lifetime. Always done right and always acts in the customers best interests. Their people set them apart and I drive more than 30 miles away to use them EVERY time. Artie is the MAN!
    5/ 5stars
    by  
    on April 21, 2017
    I have been with Artie and Firestone for many years and would not taken my vehicle to anyone else. Honest, courteous team.
    5/ 5stars
    by  
    on April 19, 2017
    Great and friendly service! Dennis was kind enough to help me find perfect tires and even helped me added road hazard protection! Also, I didn't have to wait!
    5/ 5stars
    by  
    on April 10, 2017
    Dennis, Artie, and the whole team at the Apex Firestone treats me like a special VIP. They research options for my service and try to find the best price as well as the best long-term value through preventative care of my vehicles. Most importantly they are always clear about what is they know for certain (100%) about a diagnosed issue and when they believe the issue is related to something but can't be known for sure without further work. They will not let me spend money without understanding the issue and the short and long term impacts. Through this consistent behavior they have gained my trust. My car repairs, tire purchases, preventative service starts and ends with Dennis and his team at the Apex location.
    5/ 5stars
    by  
    on April 7, 2017
    5/ 5stars
    by  
    on December 13, 2016
    Don took my call, thoughtfully checked to see if tires we preferred were in stock so I wouldn't be disappointed and got me in for an appt and driving out to carpool in about 35 min. The price of the pair of van tires had gone down $20 since last visit and the free rotations, etc that come with the purchase are very convenient for us at this location. The vehicle lift was very smooth because the orchid (teacher's gift) that I had accidentally left in the trunk didn't lose a drop of soil or a single petal. The waiting room is a little busy with a TV on, but hot coffee and flip top desks make working convenient while you wait. Thanks for the great service Don!
    5/ 5stars
    by  
    on November 13, 2016
    Since opening in Apex, I have yet to be disappointed. I have been to this location more than 30 times and this is the only business I fully trust my vehicle care to.
    5/ 5stars
    by  
    on October 21, 2016
    Great Team. I would recommend this location for all your vehicles maintenance and service.
    5/ 5stars
    by  
    on August 15, 2016
    I had come in to Firestone with a brake noise. I spoke with the service advisor and explained the problem and then explained the history of the CX9. He had his Technician Joel review with me my concerns and noted problems. The technician road tested the vehicle and agreed there was a braking issue that needed further investigation. After a few hours it was determined that the barking system had failed which lead to the braking noise. As mentioned to the service manager Dennis and Joel, the car was being given to my son to drive in a few months. They stated they would treat the repair as it was for their own family. During further inspection they found that a sway bar link had been broken on the CX9 as well. I asked the service manager to please provide a complete review of the car and then to put together a plan of repair. They presented the findings and repair plan. I had an extended service repair plan and Dennis worked with me on presenting our findings to the extended warranty company. The warranty service dragged their feet with getting an inspector out to review the items needed repairing. Dennis and his team worked diligently with the extended warranty company to review with them the repairs. Unfortunately, the repair was not covered by the insurance plan. Dennis worked with me on finding the right repair parts equal to the OEM parts to make the repairs. Dennis, Joel and others kept me up to date with repairs as I was already at this point 4 days without my car. Dennis and his team made the repairs and thoroughly inspected and road tested the car to make sure the car was in good order and safe to turn over to my on. In addition, Dennis was able to also undertake some additional preventative maintenance that needed to be done with other additional services for the car at the same time. It goes without saying that I because of Dennis and Joel’s actions and professionalism to helping me in my time of need, going forward I am a dedicated customer to Firestone Complete Auto Care of Apex. Not only will I bring ALL of my vehicles for ALL of my service and repair needs, but I will be telling and encouraging all of my friends and people I speak to in need of professional auto service and repair to Dennis and his team. A lot of companies ”talk” about making the customer first and trying to earn a customer for life…..Dennis and his team embody live this with and through everything they undertake on behalf of their customers. They put the customer first, because they care and truly want to earn the trust and loyalty of each customer for life …and they do! They have gone above and beyond and I am a Firestone customer for life!
    5/ 5stars
    by  
    on July 21, 2016
    We get great service at this location and you can get tires rotated regularly to keep your warranty active. The service is efficient, clean, and friendly with a big waiting room. We just got a new pair of Firestone and believe me they are longer lasting than the original factory issue ones from the dealer!
    5/ 5stars
    by  
    on June 11, 2016
    Artie and Dennis run a great shop. Very fair with their prices for the services. Always willing to suggest the best service at a fair value and apply all the store discounts without you having to ask. Always friendly and straight forward without being pushy. A great shop to visit for all your car maintenance.
    5/ 5stars
    by  
    on December 19, 2015
    Needed a regular service, I scheduled an appointment, when I came a few minutes early they were happy help and didn't make me wait. The waiting area was very clean, I had my 2 young children with me and they provided toys to keep them occupied. I was so happy to be told upfront everything to expect and had no surprises. Great team at Apex!
    5/ 5stars
    by  
    on December 10, 2015
    I've been using Firestone of Apex for a couple of years. I keep coming back because they take good care of my Odyssey minivan, they are honest and they also listen to my concerns, addressing each one. I always feel like I received personal service and they don't try to upsell.
    5/ 5stars
    by  
    on December 7, 2015
    Second time around for new tires on the Sprinter.The last set of Firestone tires last 120k. The only downside here is they are slow.
    5/ 5stars
    by  
    on December 2, 2015
    I bought 4 tires, good service and good price, good experience at all
    5/ 5stars
    by  
    on November 7, 2015
    They took great care of me, found a great set of tires for my needs. The original set I wanted was not available and these guys took care of me!
    5/ 5stars
    by  
    on October 22, 2015
    My brake line had snapped while I was driving. Thankfully I was real close to this Firestone, and they were very helpful in solving the problem for me in a timely manner. I especially appreciated the level of communication and feeling like I was kept updated and involved in what was going on, and also appreciated how all my questions were answered.
    5/ 5stars
    by  
    on September 25, 2015
    I came in to get the shocks on my F-150 replaced. The guys discovered that my lower ball joints needed to be replaced. I had had them replaced by another company 45k miles ago. They worked closely with me to explain that ball joints need to be good quality and include a grease fitting for regular lubrication in order to last. I'll be bringing my truck back to Firestone Apex for future work.
    5/ 5stars
    by  
    on August 15, 2015
    I have made this Firestone my go to car repair shop for me and my family. The guys are always helpful and honest. They make recommendations to fit my budget and are always willing to let me know about offers available to save me money.
    5/ 5stars
    by  
    on August 6, 2015
    Very convenient with Saturday store hours. Service is good and timely.
    5/ 5stars
    by  
    on August 6, 2015
    I went here to get my tires balanced and rotated, and to get my brakes checked out. All was done in 1 hour and I drove away very pleased with the process.
    5/ 5stars
    by  
    on July 11, 2015
    Had a brake problem with my car that the dealer and another mechanic were not able to correct. I took it to Firestone as I heard many good reviews. I was completely satisfied with the repair and I wished I had taken it here first as I would of saved a lot of wasted time and money.
    5/ 5stars
    by  
    on July 7, 2015
    I ordered my new tires and scheduled the appointment online, showed up and was out the door really quick! The team was friendly and efficient.
    5/ 5stars
    by  
    on June 8, 2015
    We used them before traveling and the price quote over the phone was the price we paid, and the job was done in one and one half hour as promised and we got on the road in timely fashion! The sales rep told us about a rebate we were eligible for also. Quicker than other places we have used recently.
    5/ 5stars
    by  
    on May 25, 2015
    This Firestone location is my 'Go To' service provider for all of my cars. If your car needs attention, they will tell you. If it doesn't, they will also tell you that.
    5/ 5stars
    by  
    on May 9, 2015
    I have been taking my car there for tires, state car inspections, and general car issues for a few years now. These guys are honest, efficient and I never have to worry about whether I really need a service or not. I trust them.
    5/ 5stars
    by  
    on May 5, 2015
    I used them over a week ago and they did a great job getting my car fixed and back on the road very fast for me
    5/ 5stars
    by  
    on February 4, 2015
    It was last fall that I took my car to have the transmission looked at. The manager recommended that I not drive it off their lot. I'm so glad I didn't with a hole in the line. I was able to make payments, which I appreciated. They have my future business. Thanks much.
    5/ 5stars
    by  
    on February 3, 2015
    Great Service xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    5/ 5stars
    by  
    on February 2, 2015
    These guys have never treated me wrong. Great service and let you know what needs to be repaired but don't pressure you in.
    5/ 5stars
    by  
    on February 2, 2015
    i am happy with the service. The staff honest and friendly.
    3/ 5stars
    by  
    on January 31, 2015
    I usually go here for my oil change since i moved to Cary, and people work there used to be great, but it was not that great this time.
    5/ 5stars
    by  
    on January 31, 2015
    This is the only place I take my car. Service is excellent - they always explain everything so I can understand. They make recommendations and are always extremely pleasant and helpful.
    5/ 5stars
    by  
    on January 25, 2015
    Had these guys talk me into a lifetime alignment after beefing up the steering components on my 06 duramax. Best thing I've spent my money on! Great guys and they do grade A work, perfect alignment everytim
    5/ 5stars
    by  
    on January 23, 2015
    I've used them before and will again because of the service I recieved
    5/ 5stars
    by  
    on January 23, 2015
    I have come to this location on several occasions for different service needs. What I appreciate most is the excellent level of service that I receive. The staff (usually the manager) always explains what is needed, how much it costs and suggests additional items or service that I should consider. Everyone there is always polite and my car is always done sooner than promised. This location has mastered "under-promise and over-deliver" and that's why I continue to go here before anywhere else.
    5/ 5stars
    by  
    on January 23, 2015
    have been a long time customer in various states and this crew is the best
    3/ 5stars
    by  
    on January 23, 2015
    I had some good and some OK experiences with our local Firestone. Good service in getting my car in quick when there were immediate issues such as burning smell from my back wheel, flat tire fix or oil changes. OK experience when it came to an oil pan issue. Firestone presented a solution where the part was exorbitantly priced and the work extensive. When I suggested they shop for a better price on the part it was looked at as a hassle with one employee muttering something to the effect of "I don't have time for this." I took the car to another auto care place to see my options and they provided a great solution for 1/5 of the price. Unless I have an immediate issue that can't wait for another shop I probably won't be coming back.
    5/ 5stars
    by  
    on January 22, 2015
    I use this store because of the friendly professional way I am treated when I go in for service. They provide the right information as to the needs of my cars and are not pushy with things that are really not necessary

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