If you want fast, and efficient service, this is the place to go. The Tech Advisors are knowledgeable and helpful. They apply coupons whenever possible, even if you don't have one

Pretty good experience; staff tries to be nice, but once they check you in, if you are waiting, they do not follow up with you, you need to track them down for any updates. Tire installation took a little longer than what was advised, again no follow up with sales advisors. Waiting area small with a small coffee station, nothing else. Decent enough place, I only go there for tire related issues.

Great service. Work is done in a timely fashion. If you have any problems give them a call. Great people over there.

After taking my Ford Escape to this location for service, (Replace broken break line) I had to have the calipers replaced along with the rooters, however there was a continuing problem with which I was told over and over again there wasn't anything wrong, After I took my Escape to two different Break Specialist, the answer was always the same the repair work wasn't done that the parts were never replaced. I finally took my car to the Firestone Levittown where the Manager examined my car and also told me this work wasn't done, or not completed right. I didn't like being charged for work not completed, and I did not like being lied to. Because the quality of work preformed at the Westbury store was substandard I will not return to that location. Since I never heard anything from anyone at Firestone I am not so sure I will return.

Never fix my car from the nosie issue and had to come back. And may have to charge me again for something they will have to fix again!

They are the Best

The store itself was much more cleaner/tidy and nicer than some of the other Firestone stores that I've been to. The staff were very helpful and understanding when I had to call them and re-schedule my appointment kind of at a last minute. Also the waiting time was shorter than I was expecting compare to doing the same job at another Firestone store.

These guys are the best! Went to get new tires a day before a promotion. Service advisor Chris advised me that if I got the tires the following day, I'd get $100 rebate. Extremely nice of him to do that. This is why virtually our whole company brings their cars to Firestone Westbury

Nice facility. Nice staff. Plenty of parking. ONLY NEGATIVE POINT, NOT ABOUT LOCATION, ABOUT FIRESTONE ABRUPTLY CLOSING THE NORTHERN BLVD FLUSHING LOCATION WITHOUT WARNING TO CUSTOMERS! NOT NICE! HAVE BEEN GOING THERE SINCE 2006.

Purchased 2 new tires and got the lifetime wheel alignment. The tires were rotated too. The service was superb except for one thing. The technician over-torqued all of my wheels. After a day coming from the shop, I checked to see if all of them were torqued to specs - I was so surprised that all of the lug nuts were so difficult to remove. I even broke my tire wrench with one particular lug nut. I have a photo to support this. I will talk to them when I go back to mention this. Thank you.

At the Desk Lewis was exceptional, Courteous and professional service maintained.He's very helpfull.

Service Advisor had terrible disposition.Made you feel like you were bothering him bringing your vehicle in for service.Never called when vehicle was ready .I discussed about having wifes tire repaired when my car was complete.Never called waited over 3 hours unti I called.Then told too late in the day to fix my wifes tire. Thats what I call terrible customer service

I have been with Firestone, 715B Merrick Avenue, Westbury, NY 11590-6608 for many years, I have told several of my friends about this Westbury Auto, and they go to the same place as I have gone for many years. Example: Lilly Brecker of Mineola a dear friend + friends at My Westbury senior center go to to 715B Merrick Avenue, Westbury, NY

Excelente servicio estoy muy satisfecho y lo recomiendo sin duda alguna

My tire rotation wasn't don't. The mechanics at these franchise stores are just bad

I as initially told my car would be serviced within 1-1/2 to 2 hours, but to my surprise, was done within an hour. I had a coupon for an oil change for $19.99, which I provided to the rep at the time I dropped off my car. I didn't think anything of it when I paid and was told it would be $24.97 with tax. When I got home, I noticed that I was charged $22.98 for a standard oil change. I wasn't exactly happy with the added charge, and would like to request the difference be credited back to my Firestone card.

THEY ARE AWESOME! Friendly, welcoming, patient, understanding, knowledgeable,trustworthy! I use them for all my car needs and have no worries or concerns regarding my repairs.

I have been going to Firestone on Merrick Avenue in Westbury for years because they have never mislead me or tried to oversell me anything. Dan has been my contact there every time and every time I walked out satisfied that I was treated properly. I cannot say that about many auto shops I have visited in my many years of car ownership. It is really a special place.

prompt and quick service..good courteous checks on vehicle..nice discounts and promotions

I am very happy to be a customer with the firestone I would recommend to any one who need reliable and trust worthy service

Angel was truly an ANGEL. He went beyond expectations in dealing with ALLSTATE TIRE & WHEEL PROTECTION CO. He called them several times and never lost his professional manners, even though they were giving him "the run around". He did not give up and made sure that MY problem was completely solved to my satisfaction. The young lady at the service desk also helped. Angel is a valuable asset to your company and deserves to be recognized for his hard work & dedication.

Been having my car serviced there 3 years now. Always warm, welcoming, pleasant with safety a priority. Service is the same whether a walk in or scheduled.

Received fast and courteous service. Front Desk Receptionist Tasha and Technician Franklin were very helpful, answering all my questions/concerns.

Great and attentive service. Making you feel at ease that you have them work g on your car.

I had gotten a flat and found them with Google. An excellent experience. They took my car in and kept me updated. There was a problem with the lock because the key was missing. They did not give up and got the tire off and assured me that somehow they would be able to get me out of there. Everyone was friendly and accommodating. Even though I do not live near there, I have decided I will be bringing my car there for now on. I listened how they treated everyone and the other repairs while I was waiting. They had a lot of repeat customers and they cared. Great experience considering I was upset that I got a flat.

I don't normally write reviews, however the work that i had done on my tire was far was acceptable. I had a flat tire and needed a patch. They took the tire off and patched it and then experienced some difficulties balancing the tire. OK, i understand i have a Jeep with Offroad tires, yet if you cannot handle this job then do not take it. When they put my tire on, i drove away and got out of the parking lot before hearing a rubbing noise. Took it back, the guy said it was from the weights needed to balance tire. He fixed it and i rode off. Yet, the tire didn't seem to ride right so i took it off at home and noticed that he had used 6 large weights on one side and 25 small weights on the other side!!! Was he out of his mind?!?! Now wonder the tire was rubbing.. and i cannot imagine the damage if i had continued to drive it!! Anyways, awful service center as far as i am concerned and will never go back!!

Claude Colombini saved my holiday by getting my flat tire replaced quickly and getting me back on the road the night before Thanksgiving. Very knowledgeable and made a difficult experience very pleasant at a time when my dealer told me to just call a tow truck! When my wheel and tire insurance expires I'm looking into Bridgestone for my next set of tires.

I called early on Sunday morning hoping that they would be able to take me in as my state inspection had expired. They were not busy so they had me in and out within a hour. Very friendly and quick service. Would definitely recommend this place

THE SERVICE WAS PERFORMED WELL. I WILL COME BACK FOR MY NEXT SERVICE.

great prices backed by great service I made a phone call and they helped me same day

Great communication! Kept me informed of services needed !!

I am so pleased that I selected Firestone Westbury in order to have my 2007 Hyundai Elantra's Wheel Alignment adjusted. The Service Advisor's behind the desk were extremely pleasant, courteous, and Professional in every sense of the word. The individual who wrote up my request explained how Firestone Mechanics inspect and adjust my vehicle to original specifications. My wife and I felt very comfortable waiting for our vehicle tp be completed. "A VERY LEGITIMATE OPERATION"

I got tired of local auto mechanics lying on the ground on oil, coolant, etc., and then driving my vehicle - staining the upholstery! The Westbury Firestone location is clean, orderly and well run.

Service was Great and Staff extremely Friendly and Professional

We have been using Firestone for the past 12 years. We love them, they are very reliable, and friendly and always accept coupons from the mail or internet. They are the best. I highly recommend them to all.

Went in for tire repair and received courteous, welcoming and timely service. I will use this location in the future.

My Pontiac V8 needed hard to get tires such that I needed to call the Bridgestone corporate office as I didn't know where to get them, they recommended the Garden City location of Firestone, and the manager of the Garden City Firestone and staff were professional, and responsive, not only finding the tires but holding them for me until I could arrive to have them installed a few weeks after some personal out of town journeys. The Garden City technician installing my tires was careful to attend every detail and I am enjoying a great ride on the bridge soon attends 960 a sport tires. In my opinion you can bring your car with confidence to this excellent staff of professionals.

I highly recommend Firestone repair center of Garden City New York for their professional, thorough, excellent service in all respects and especially for the care and individual concern towards me as their customer. Tires of course are the one thing that separate us from the often harsh conditions of our local and interstate roads. For many months I searched for specific replacement tires for my Pontiac custom V8 automobile which has larger tires in the front to accommodate the large engine . I was specifically searching to have the same factory model tires (Bridgestone Potenza) . At long last, I called the Bridgestone customer service national assistance, their representative found the precise tire I was seeking and I asked her to contact the Garden City location and apply discounts that I found from Bridgestone. The garden city manager, Brandon, went above and beyond to not only secure the tires but also a discount since I I was going away and could not bring the car immediately. Later, his assistant Carlos, carefully showed me how to understand specific tire codes on my old tires and determined exactly how old my tires were. As you can see I ask a lot of questions, and the garden city staff was kind patient and friendly and answering all of my requests . This kind of customer service is what makes a really great company in my experience. Most importantly the tire technician took every care to ensure a proper installation and even discovered I needed repair on One of my rear tires. He was also very friendly and attentive to further educate me about the conditions of my older tires, and was also highly proficient and knowledgeable in every respect . The Firestone repair center in Garden City also has a clean and comfortable lounge area for customers including TV, Wi-Fi, comfortable seating with soft couches and even complementary coffee and beverages. Besides the ample parking and convenient location, The personnel have really shown their professionalism and excellence along with providing the highest quality parts and service for any vehicle . Five stars for sure.

have been using them for a while now and very pleased with the service

I've been a customer at Westbury Firestone for more than 8 years now. The technicians take great care of our vehicles and are extremely professional.

Very nice and extremely helpful, even when very busy.

Very professional staff. Felt comfortable with having them work on my truck. I like the the prices are reasonable and that you to not feel like your being over sold repairs that are not necessary.

Efficient service, estimated time to complete was accurate. Received printout before and after of repair

I used them 2 weeks ago and they gave amazing service.

Will bring my business here. Great professionalism and communication.

Had unexpected time, so I brought my car to Westbury Firestone for an inspection and oil change unannounced. Michael and the crew were wonderful! I got a clear explanation of what would be done, how long it would take, and what it would cost. They found a couple of items that needed attention to prevent future problems and explained my options. Some parts were needed; Michael called around, located them, and got me on my way as speedily as possible. The waiting area was comfortable, and the time passed easily. A good experience.

You guys are the best and honest I will love to come in the future

I was at Westbury fire stone service center, the service was great, I was well satisfied with the service,time and quality of work.

My son used them more than once to fix a flat tire, oil change.... the service has been great each time.

had no appt - they still took good care of me - not that long of a wait - very polite counter people

I don't get that shady feeling like I do at most mechanic places.

I want there last week Thursday they took care of my car thank u so much

They were pleasant and the location was clean and welcoming.

i am not please right around now..i paid 200.00 to service my A/C just last week and it has'nt work since..

Just terrific fast service pleasant and courteous knew exactly what car needed

Great service, I was there last week and was happy with everything. Short wait of time and my car feels like new.

I a frequent customer and always very happy with the great service

Used them yesterday, April 2nd, and was happy with my visit.

A quick, well-done job. Completed as promised. I will return in the future.

I brought my car for an oil change and I was out of there in 30 minutes...ON A WEEKEND! When i bring my car to the dealership, a simple oil change tajes at leasr 2 hours on a weekend. Awesome experience. Thank you.

I have been coming to Firestone Westbury for a little over a year now. Although I have only used them for oil changes and inspections so far, I would use them if I needed any repairs. It's hard to find honest mechanics but I have watched how they treat other customers and they never try and add on repairs that are not needed. I can only rate my experience but so far, so good with them.

I've been using them for several years and always found them honest, professional and efficient.

oil change and rotation/balance. no problems, quick, no hassle, great job, no wheel shake post balance

I have been using Firestone ,Westbury for approximately 8 years to service my two cars which are 13 and 16 years old. I have had major and minor repairs done and these have always been well done, efficiently and guaranteed. It is comforting to have confidence in a service and repair station. I highly recommend this Firestone Station.

I must say, I came in ripping & roaring as the tires I was originally sold truly were not the right style for my Acura MDX 2004. In insisting on speaking with the Manager of Firestone Westbury, I was introduced to Brandon. Calm, knowledgeable, understanding and very professional. Brandon's attentive manner listened to my concerns and needs and quickly assessed which tires to consider as I do considerable driving up North, driving through much weather, especially snow! Two thumbs up to Manager Brandon for his expertise & appreciation of demonstrating excellent customer service :) Thank you! p.s. I already referred a friend to Brandon, who has also been pleased with the guidance & direction to the right type of tire for her Honda Pilot!! WAY 2 GO, Brandon!

Great value on oil change with fast and very courteous service. This is my second service and I would trust them with any car repair.

I went there to tune up my town and country a couple of times and it was always in and out and never had a problem with them

Had my brakes fixed and the dashboard brake light keeps lighting up. Brought it back twice and it is lighting again. Very frustrating

My go-to repair shop for everything they can do. I always try them first.

Made an appointment and was in and out - no hassle no problems!

Called regarding new tires. Set up an appointment and the service was professional, friendly and prompt.

We have used Firestone several times since moving to the area in 2012. Service is reliable, honest and convenient.

The staff was pleasant and helpful. Knowledgeable, answered all of my concerns.

I have both of my vehicles serviced twice annually, with no concerns.

I HV been member 25 years n recently HV been told cannot complete job after being there 4/5 hours. I told I have to come back another day. I am 84 years old this is inconvenient.

I am always pleased by the excellent service at this shop. I never feel taken advantage of or cheated. I know I get the right thing at the right price.

I have been going with these guys for 4+ years now. All my cars are with them. They take good care of you and guarantee all their work. Very friendly and will work to get what you need. I havent ever had any of these guys try to stick me up with "recommended" repairs that were not truly necessary. They will show you legitimate problems unlike other places where the minor things become a big deal to squeeze more money from you.

Used them for my two cars great service when installing new tires

I have some friends who are struggling financially, and whenever they need car servicing I send them to Firestone; first to Al, then Dan, and now Brandon, because I know they will be taken care of properly. Firestone has earned my trust because they treat the people I care about in the best ways possible.

I was happy with the Inspection and oil change performed in a timely and workmanship manner.

Always consistently excellent service on the two cars I have owned over the last 8 years

I have been going to the Firestone in Westbury for many years and have referred many of my friends, who also go there now. They are friendly, honest and I trust what they say and do without doubts. There is no "sales pressure"...a totally relaxed atmosphere.

been to different places with my car only people i truly trust with my car. been taking my car to them the past four years never felt like i got rip off with things they recommend when i bring my car in. always fix right the first time.

friendly good people no problems car done when promised

I was there in august, the technician was very informative. I told him I was going on a long trip & I wanted him to check out my vehicle throughly.While doing that he recommended that I change my radiator hoses since they were the original ones & I had 86000 miles on my vehicle.which I did it was a good recommendation.

Very accommodating, helpful and knowledgeable. Fast reliable service.

I have been to this location several times - one major purchase and the rest routine service visits. I have never felt pressured to buy something that wasn't truly needed, been in and out of there when promised and was always pleased with work that was done. While waiting for my car I also had the opportunity to witness how others were treated and I have to admit they treat everyone the same regardless if they came in for an oil change or major work to be done. I don't know about other firestone locations but this location has my business for life.

Open early , polite ,the car was done when promised most of the times

I feel very confident in the integrity of the staff. The work is generally very good. Whenever I call attention to work that I believe was not correctly performed the matter is looked into and the problem is resolved. It is hard to ask for more in this age.

I find the employees to be very helpful, courteous and informative. I travel from Queens to Nassau county bypassing other shops because of the way they conduct themselves

Tom at Firestone Westbury really hustled for me to get my safety lug nuts off when the key went down the black hole

I had a complaint about squeally front brakes, they did hear it when I brought the car in,but they believed me took appropriate action after discussing it in detail with me.It's been over a month and my brakes are great.And besides that they're a bunch of very nice guys.

This Firestone branch works well enough. Do yourself a favor (anywhere you go ) and know what you need and how much it costs before hand. Firestone always followed corporate requirements and tried to sell you something you something extra but there seems to be new mgtment now and they are really pushing every single item. I go there mostly for the oil change. Last time the guy insisted my car needed the more expensive oil. Fortunately I checked the manual and showed him he was wrong. Even if your car is perfect they will tell you that your windshield wipers need to be replaced. And they over tighten the drain plug so you can't do simple maintenance yourself.

Courteous and knowledgeable staff, work well done and explained. Prices for job were reasonable Very satisfied.

El servisio es muy lento por un cambio de aceite espere 4 horas