Firestone Complete Auto Care: Your Source For Tires And Repairs At 901 Ridge Rd In Webster

Come in to your nearest Firestone Complete Auto Care at 901 Ridge Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

901 Ridge Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #646202 Managed by Tim Scheg

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, the battery, and more. Plus, our team believes in providing the best auto repair possible all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 43 Reviews
5/ 5stars
by  
on March 19, 2019
Great Service.
5/ 5stars
by  
on March 16, 2019
Very nice. Happy when I left. Was offered a great deal on tires. Offered to fix my shield. Great people to go back to!
5/ 5stars
by  
on December 4, 2018
Responded on February 24, 2019
We are glad you enjoyed your experience at our Webster location, Lisa. Please visit us again soon! ^Miguel
Firestone Complete Auto Care - Webster Management
5/ 5stars
by  
on July 12, 2018
They correctly diagnosed the issue with the air conditioner in my truck and made it work again until it lost the freon again.
3/ 5stars
by  
on June 4, 2018
5/ 5stars
by  
on May 7, 2018
Great service
5/ 5stars
on June 8, 2017
5/ 5stars
by  
on January 5, 2017
I appreciated the friendly faces at Firestone along with their honesty of what needed to be done on my car and what I could do on my own time. I trust the mechanics there and the way my car runs reminds me every day what a great job Firestone does. It's comforting to have a auto shop that I know I can go to at a moment's notice and will do me well.
5/ 5stars
by  
on December 4, 2016
5/ 5stars
by  
on November 17, 2016
Thank you JT for your expert opinion and service. Thank you also for informing me of the urgent issues and maintenance that will be due in the near future. I appreciate you and this store.
4/ 5stars
by  
on October 20, 2016
Just a bit of history on the 2002 dodge Dakota with 207k miles. My gullible brother owned it for 187k miles and every year put $2000 into the front end repairs. I had 4 Toyota' drove them hard: all over 100k each. . 78 Corolla, 84 corolla, 80 celica Three Toyota's Never needed front end anything, no parts no alignments nothing but tires every 30k. I used to think it was dodges fault for under designing. Now I think its the repair shops who have a conspiracy. Toyota repair mechanics told me I should never need an alignment. They were right.
4/ 5stars
by  
on October 20, 2016
Brought my truck in with 207k miles in for NYS inspection. Other shops told me I needed very many many front end parts to pass inspection. Some of the more costly work like replace wheel bearings I had done at another shop and I demanded to take home the so called bad wheel bearings. As a gear inspector I knew what to look for and parts where in my opinion good. But that was one of several pairs of bad parts I was told I needed. Your shop told me I needed only one control arm but we all forgot to demand I take it home for inspection. No big deal hundreds saved over another less reputable shop. Then same day I brought in my wife's Impala with terribly uneven worn front tires and asked for alignment first then 2 front tires. No alignment was done saying "it didn't need it". Now I am baffled because of tremendous bad tire wear . Marko the wheel man on Buffalo Rd is the only honest front end guy I ever met.
2/ 5stars
by  
on July 20, 2016
It's ridicules to pay $78 for changing one headline light!
5/ 5stars
by  
on July 16, 2016
Great guys to deal with very helpful
5/ 5stars
by  
on April 11, 2016
I took my son's car to Firestone Webster to get an estimate on a catalytic converter because my sons car needed it to pass inspection. Mickey told me that it might just need a fuel system cleaning. The tech, Mickey, ran a fuel system cleaner and diagnostic on the car and the car passed inspection. By doing this Mickey and firestone saved me over$1000. That's what I call putting the customer first and mickey and Webster Firestone has earned a lifelong customer! Thanks Mickey!
5/ 5stars
by  
on December 24, 2015
Never disappointed by the Firestone crew. Got four new tires (one for free with their special), an oil change and NYS inspection done.
4/ 5stars
by  
on October 25, 2015
I was in a bind. The guys at firestone were able to get my car in on short notice and completed the job in a timely fashion. When my car was finished, Timmy was friendly and professional getting me on my way in no time.
5/ 5stars
by  
on October 18, 2015
The team worked really hard to get me done the same day (it was a Sunday). I had a water pump go out and it was my only car. They were friendly and honest about the timeline. I would go back there again. Ken was the gentleman that helped me and he was great to deal with. I had just moved to Rochester from Washington state and having no idea where to go, this was a great experience to start.
5/ 5stars
by  
on September 9, 2015
I got a flat tire on a Saturday afternoon and had to have a new tire put on, they went above and beyond! They had someone drive to Perinton to get the tire as it was not in stock in Webster, and they were able to put the tire on and have me on my way in a little over 2 hours! It was greatly appreciated and I can't say how thankful I was for their outstanding customer service!!!
5/ 5stars
by  
on August 12, 2015
Used them a couple of weeks ago and I am very happy.
4/ 5stars
by  
on August 8, 2015
I bought 4 Firestone destination le2 tires. The installation by JT was quick and professional. i didn't have any mechanical work done , but I defiantly would go back for tires.
5/ 5stars
on July 28, 2015
Friendly staff brought my car in right away. They looked at it right away, quickly diagnosed and fixed the problem and did not charge me for this visit. Extremely professional and courteous. This branch will have all my future business.
5/ 5stars
by  
on June 17, 2015
My first visit to Firestone but not my last! Everything was great from start to finish and I love my new Firestone Destination LE2 tires!
5/ 5stars
by  
on June 11, 2015
Got my oil changed not only were they fast but the staff was very friendly.
5/ 5stars
by  
on June 3, 2015
call to get an inspection - manager brought me right in - out within an hour!
5/ 5stars
by  
on May 15, 2015
I always have a great experience with Tim and the staff at the store.
5/ 5stars
by  
on February 27, 2015
I have taken my car to the Webster Firestone for a few years now. They give my honest suggestions on what may need to be repaired or replaced, and how critical it is to the safety or functionality of my vehicle. And they don't try to oversell or talk me into something that I don't need, like I have had happen at other service providers. They are alwyays prompt and courteous. I would highly recommend this location.
5/ 5stars
by  
on February 27, 2015
I haven't needed any service on my newer car, but I do come here for NYS inspections. I would recommend.
5/ 5stars
by  
on February 26, 2015
The team at Firestone was amazing to work with. As a woman my questions are often dismissed at garages, but the staff at Firestone was extremely helpful, kind and respectful. And the service was FAST! The mechanic working on my car even asked after my daughter because I had to cancel a previous appointment due to her getting sick. I will recommend Firestone to everyone.
1/ 5stars
by  
on February 26, 2015
I brought my car in for a tire rotation and NY State Inspection. The car just had new rear brakes. They said the rear brake were out of adjustment so they needed to adjust one side. On the way home I notice lots of noise coming from the rear brake that they adjusted. Brought it back they spent over an hour. Said it was ok. Same noise on the way home. Brought it back spent another hour. Same noise. Decide to take a look my self. They had bent the adjuster. Fixed it my self. Spent over 2 hours and $40 and had to fix it my self. They also missed a slash in the front tire which I took to another firestone for replacement
5/ 5stars
by  
on February 26, 2015
Competent and efficient. Work started on-time as scheduled, and completed in less than an hour - as expected. Clean orderly place and friendly personnel. as the car is a little over 2 yrs old, no 'surprises' were found during the inspection.
5/ 5stars
by  
on February 26, 2015
Sold me four grat tires for the price., mounted, balanced, aligned front end. Very timely. much respect for my time. Great job!
5/ 5stars
by  
on February 26, 2015
I've been coming here for a while now, and I am always happy with the teams help and ability to help me with my cars needs!
5/ 5stars
by  
on February 7, 2015
Had issue with muffler/tailpipe and it was fixed in a timely manner!
5/ 5stars
by  
on February 7, 2015
This is a general review -- not just based on my last visit. Firestone in Webster NY is terrific. They provide excellent service and the employees are professional and personable. My current car is the 4th one they have worked on. They do all my car work; I think it makes sense to use a single company - kind of analogous to getting all your prescriptions at the same pharmacy. My only criticism relates to the building, not the service -- often the temperature levels there are uncomfortable in the waiting area - usually on the cold side. Thanks!
5/ 5stars
by  
on February 3, 2015
The Firestone group I've used now for the last 4/5 years now have showed extreme interest in my needs by asking questions on what I'm experiencing and what happens and when they have yet to not find some very hard to find problems. Tim their service manager great atxplaining with the help of diagrams the failure of parts causing my vehicles failure. When they make a appointment they meet that commitment. I l ok very the company's statement, we fix it right the first time or it's free so far right on with their assessment. Great mechanic's right down to the least experienced.This group is a good group ldx by a super manager,hope this gets back t I these guy's.
5/ 5stars
by  
on February 3, 2015
Tim the manager always takes care of me,great guy!
5/ 5stars
by  
on February 2, 2015
I have been using Firestone for my car and truck repairs before I came to NY. Lucky for me when moving to Webster NY there was a Firestone just minutes away. My first visit to the Webster Firestone I met Sam. He made me feel welcome to the area and gave me a list of places to eat and visit. I feel Firestone offers very good customer service as well as doing the service work on my vehicles correctly. Here you are able to chat with the manager and the technicians. You will find them friendly and open to discussing the problems with your vehicle as well as how the repair will be made. I am confident when Don works on my vehicle. Firestone offers easy financing and guaranteed repairs. Check them out, you'll be glad you did.
5/ 5stars
by  
on February 2, 2015
Great service at an excellent value. Would recommend to all.
5/ 5stars
by  
on January 26, 2015
service and employees are very good , would recommend them to others
5/ 5stars
by  
on January 24, 2015
Serviced my 2014 Equinox, Tire rotation, wheel alignment and spin balance. I ordered wiper blades for both cars. Everything completed on time, recommended.
2/ 5stars
by  
on January 23, 2015
My old 2001 dodge grand caravan has leak in power steering fluid system. I have sent my car to fix this problem twice, spending over $1100 and yet the problem still exist and get worse. I do not know the other services but since they can not even fix the fluid system, I will not try any of the other services.
5/ 5stars
by  
on January 22, 2015
I had a flat and went to Firestone fully expecting to buy a new tire. I was helped right away by very courteous staff. While waiting, I was told that my old tire was repairable. I ended up spending $20 instead of $160. I truly appreciated how my service was handled. I will be a return customer even though it is not the closest tire shop.

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