5/ 5stars
by Lesley J
on December 16, 2018
I have been a customer at this Firestone for over 20 years. They are honest and trustworthy. I have recommended them several times to family and friends. I will go nowhere else.
4/ 5stars
by Denise A
on October 24, 2018
Done within 1 1/2 hours without no appointment.
5/ 5stars
by Lesley J
on September 20, 2018
The guys at this Firestone are awesome! They are honest, knowledgeable, and skilled. I have been a long time customer and will never go anywhere else.
5/ 5stars
by Denise A
on August 26, 2018
Friendly staff, fast service. Only took them one hour to fix my car.
5/ 5stars
by Jamie V
on August 9, 2018
The guys at the front desk are great! I feel very confident that they care about my business and want my repeat business. They are warm and friendly guys who care about what they are doing and do it right by me.
5/ 5stars
by Denise A
on May 26, 2018
Very friendly, explained all parts of the estimated quote. Repairs to my car was in a timely manner. I also appreciate that I could use their credit card to finance the bill.
2/ 5stars
by Natasha R
on April 30, 2018
Went in to purchase 4 new tires, was recommended alignment as well. I hate I had the alignment done my car is now pulling to the side. It never did that ...
5/ 5stars
by Juan G
on November 18, 2017
The guys were respectful of my time and exceeded my expectations. They were really respectful eventhough they were under allot of pressure.
5/ 5stars
on November 7, 2017
Firat and Andy are honest, care about quality, and respect their customers. They are the primary reason I will continue to do business with Firestone.
5/ 5stars
by Mericathryn E
on October 26, 2017
I went into Firestone with a situation regarding a battery that was purchased in 4/2016. The Manger at this location personally took care of the problem. I was able to be covered under the warranty and was charged nothing. I have been going to this Firestone for over 2 years and their service has always been exceptional. The staff and the technicians are so friendly and they know exactly what they are doing. Totally professional.
5/ 5stars
by Eric M
on September 7, 2017
4/ 5stars
by Dennis P
on February 2, 2017
Quick trustworthy service and very helpful employees!!
5/ 5stars
by Annastasia
on January 17, 2017
The service was awesome
5/ 5stars
by Lesley J
on December 18, 2016
I have been coming to this Firestone for over 8 years. The guys are awesome. They are very friendly and knowledgeable. I feEl comfortable with the advice they provide for the maintenance of my car and my daughter's car. The managers Larry and Mike and the tech Larry are the best.
5/ 5stars
by Anna
on November 25, 2016
Great service !!!!
5/ 5stars
by Yoselyn
on October 25, 2016
Very profesional and honest service
5/ 5stars
by Jeffrey R
on October 13, 2016
The staff was very helpful, courteous and extra friendly. Really made getting my car serviced and enjoyable experience. Great job Firestone Brockport!!
5/ 5stars
by Jeffrey R
on October 13, 2016
Service and staff were great, helpful and extra friendly. Really makes getting your vehicle serviced an enjoyable experience!
5/ 5stars
by jeanette p
on October 10, 2016
Firestone consistently does a great job and I feel safe in my vehicle after they have taken care of my car.
5/ 5stars
by Marlecia
on September 20, 2016
Really love going to this store they really treat they're customers like they are family and lots of patients.
5/ 5stars
by Marcella
on September 6, 2016
I was pressed for time, and knew that I needed my car inspected on a Sun Day before a Holiday !! I was determined to try, I called Firestone and spoke with a gentleman that had great customer service skills! He was upfront and explained that the shop was busy, he can squeeze me in. And said, " Just needed to drop the car off now"( 12:45 in the afternoon ). The gentleman said "the car will be ready at 5 pm."I appreciated that he went above and beyond the extra mile to take me in. I dropped the car off and given the gentleman my updated demographics for new customer information that he placed the computer. He informed me "that he will will call me, when my car was finished. " My friend picked me up from Firestone, we had time to enjoy the rest of the day. I was most excited and impressed that the gentleman called me way before 5pm ! Kudos to a class act for Fire Stone hiring employees who are the right fit for their company ! I will come back to Firestone!
1/ 5stars
by JPecor a
on August 27, 2016
No one tells you about the charges just to look at your vehicle, so you better ask first!! Poor
5/ 5stars
by Lesley J
on July 13, 2016
Laura is awesome and very helpful. Larry the tech is the best and I love how well he takes care of my car. I really trust his advice.
5/ 5stars
by Stephen A
on July 10, 2016
While trailering my boat to Lake George last weekend, I had a bearing go on my trailer. I called Larry Keppon for advice and he helped me alot over the phone. On my way back I had a flat tire on the trailer. Larry and crew fixed me up promptly and affordably and threw in a few tips about trailer tires and trailer maintenance. I am always impressed by the level of service and respect I receive from this service center. Sincerely, Stephen A. Greive
5/ 5stars
by Scott L
on May 18, 2016
The team at the Firestone store on East Ridge Road is great. I've seen them deal honestly with people. A long time ago I had a problem with the way my repair was handled. I went to the manager, Larry Keppen, and he handled the situation above and beyond my expectations. My wife and I have been going there ever since. I trust the team at this location and today that's a rare commodity.
5/ 5stars
by Yolanda
on May 17, 2016
Great experience. Speedy and prompt no wait. In and out courteous and respectful staff. Larry is awesome. Thumbs up
5/ 5stars
by Mericathryn P
on May 8, 2016
The service at this Firestone is wonderful! The techs are so friendly and the store is nice and clean. They go beyond my expectations everytime.
5/ 5stars
by Mericathryn P
on April 24, 2016
When I walked into Firestone, a Technician helped me right away. They were very helpful and friendly. They told me every step while they serviced my car. I would recommend this Firestone.
5/ 5stars
by Jaxk
on December 26, 2015
I showed up early in the morning without an appointment prior to the holidays thinking I had a jump on everyone. Little did I know everyone else had already scheduled their appointment. The employee could have easily turned me away and I would have understood but he didn't he quickly went to work informing me of available coworkers that would provide me with service and how long the wait would be. They got to my vehicle right away and I was out the door faster than I expected. Thank you
5/ 5stars
by Tire G
on December 15, 2015
They work fast to get in you in and out. The Rep at the front desk (female) was very professional and polite. I take my vehicles there whenever I need to and it's right down the street from my home. Very pleased with the service that I receive there.
5/ 5stars
by SuperDaddy
on December 1, 2015
I contacted this location after visiting another. They were very informative and accommodating in setting up the appointment. When I arrived they were very prompt and again informative with the status of work and schedule of completion.
5/ 5stars
by 1248
on December 1, 2015
some shops routinely find elegant (expensive) solutions; occasionally one will look for creative (economical) solutions. Both will fix your car but one is the standout favorite.
5/ 5stars
by ajsill
on November 29, 2015
6 months ago i used service for mew tires on the rear of my dodge charger
5/ 5stars
by Nvasiliou
on October 31, 2015
Had 4 new tires put on my car, service was excellent! They completed the work quickly (tires mounted, balanced, aligned) and for a very reasonable price! Thank you!
5/ 5stars
by sparkles
on October 29, 2015
I would recommend again and again to all my friends and family. Wonderful helpful speedy service. Respectful and an I can and will help you with all your auto needs. Friendly staff. Honest and treat you like a person. Larry is great. Takes pride in making sure his customers are taken care of.
5/ 5stars
by Jasonw
on October 29, 2015
I had four tires replaced and an inspection. Larry Keppen runs a fantastic operation over there. His team was fantastic. His front office staff was amazing. His mechanics saved two of my tires for the spring that the last shop told me needed replaced! I'm a new faithful customer!
5/ 5stars
by Luis88
on October 27, 2015
Awesome and great place Togo . I recommend this place to get your car worked on .
5/ 5stars
by Ceen79
on October 22, 2015
Always does the job well done. Satisfied with there service every time i go
4/ 5stars
by Tonya1080
on September 28, 2015
Needed a catalic converter and 7 days after my diagnosis, (the day of my service appt) they called and told me the part was backordered and they had no estimate as to when it would be available. I couldn't go anywhere else for repair because I paid for the diagnosis and didn't want to get it repaired elsewhere because I would have to pay for another diagnosis in order to get some sorta guarantee on the repair in the event of a misdiagnosis. Luckily the part came a few days after them informing me of the backorder and from there the service and customer service was great. They were very apologetic and treated me like a valuable customer. They got my car in and out quickly and the issue was fixed. They also gave competitor price match discounts on the service.
5/ 5stars
by Jim12
on September 16, 2015
Great service at Firestone in irondequiot I highly recommend
5/ 5stars
by Christie14624
on August 6, 2015
Jenna was incredibly helpful, attentive and efficient. She was the only rep behind the desk but did an amazing job at answering phones and tending to the long line of customers! The guy who looked at my car gave me a wonderful and thorough breakdown of all that needed to be fixed and the work i had to get done on it. will definitely recommend this location!
5/ 5stars
by EsildaEmma
on July 5, 2015
My check engine light was on & I also needed an inspection. Laura was friendly, kind & knowledgable . I heard her greet the customers and help them and she was remarkable !! She really seemed to care about helping the customers & she knew her job well. Everyone that worked there was very nice. I had a great experience & I highly recommend them.
5/ 5stars
by Ruth a
on June 22, 2015
My husband & I purchased three tires at your establishment. We dropped off the car on our way to my son's graduation and the gentleman was quick to take care of us. When we picked up the car the following day, the young lady was courteous and knowledgeable. She told us about the Firestone credit card and I was convinced that it would save us time and money. She would be a good manager in the future for your company.
4/ 5stars
by juicyg
on June 14, 2015
Nice place an people who worked there were very friendly
5/ 5stars
by Tom3
on June 13, 2015
I was in about a week ago two days for service and was thrilled with the whole process!
5/ 5stars
by 1Louise
on May 12, 2015
I have had nothing but Superb Services in my 20 years that I've received a service provided from the E.Ridge Rd. location Rochester, NY
3/ 5stars
by JHW S
on April 22, 2015
I received a front end Alignment, and was given tips to future service needed. Service person was friendly and informative, repairs were completed in a timely manner and I was satisfied.
5/ 5stars
by nak2021
on April 17, 2015
I would never take my car anywhere else to receive the service that I always do at the Irondequoit Firestone Store. Larry Keppen is llike family to me and he takes such good care of myself and my mother's car when ever we need service.
5/ 5stars
by Jeri
on March 5, 2015
Always a great experience when my car is in need. I usually drop it off and they are very prompt to call with a concern and /or for pickup.
5/ 5stars
by DARCHER1
on March 1, 2015
LARRY KEPPLEN MANAGER IS EXCELLENT AND HIS ENTIRE CREW ARE ALWAYS WILLING TO MAKE SURE WE ARE SATIFIED WITH OUR SERVICES BEFORE LEAVING. WOULD REFER THE E.RIDGE RD. LOCATION. A OUTSTANDING GROUP OF SERVICE TECHS.........
5/ 5stars
by Scooby
on February 27, 2015
Every time I go and have service i never have any complaints about anyone....they all do a great job...so I will and have refereed other people to them
1/ 5stars
by Tasia
on February 26, 2015
I dropped my car off to Firestone on E ridge road to have my front driver side tire checked due to a slow leak. I informed the mechanic that the tire typically needs to be resealed due to a slight bend in the rim. When I picked my vehicle up the mechanic informed me that they removed the tire and believed the tire needed a new "valve stem". After two days I noticed I was missing my Lug nut and after looking further I realized I was missing the entire stud from the same tire they worked on. I took it back to Firestone and they told me that they had no notes indicating that they broke it... I have never had this issue and conveniently after taking my vehicle to this Firestone the tire that they worked on is missing a stud.... This will now cost me almost $300 to fix. I am very disappointed with Firestone. Not to mention I still have a air leak in the tire...
5/ 5stars
by Louiezzzzz
on February 25, 2015
The master Tech, Larry, looked checked my problem and fixed it. the visit before the problem was not fixed, they found and fixed something else. Not sure if there really was a problem. I always trusted Larry. I will only bring care in if Larry is working.
4/ 5stars
by rwalther
on February 3, 2015
I used them recently to fix an issue with my front seat as it could not be adjusted as well as maintence items.
5/ 5stars
by Markypoo51
on February 3, 2015
I've been coming to Firestone for almost 20 years at the same location. Larry, the manager has always treated me fairly and done everything in his power to make sure when I leave, my car will be the best it can be. He has a great team of mechanics helping him achieve this.
5/ 5stars
by Rangermaj
on February 2, 2015
I always go to this facility for any work needed on my van. Larry Keppen is an outstanding manager and I have followed him for many years as I completely trust his expertise and knowledge of my vehicles and what may need to be done whenever a problem is identified. I consider him not only an asset for fixing my car but someone I consider my friend. He also has good technicians working with him and I appreciate all he has done for me over the years.
5/ 5stars
by knightwing
on February 2, 2015
Larry Keppen is an excellent manager, upstanding honest and a friend. I trust his judgement and expertise on all my vehicle repairs.
5/ 5stars
by aventura4
on January 27, 2015
When ever I go to Firestone on East Ridge Road, Patrick Schulz is always willing to help and does wonderful work with our car. Its great knowing we have a reliable and good guy working on our car! Thank you Patrick.
5/ 5stars
by mar r
on January 27, 2015
Had an appointment for new tires for 2008 Honda CRV. I selected Bridgestone Ecopia EP422. I waited for my car. It was done quickly and included a free check for alignment. It did not need an alignment. This shop is very honest and only fixes what is needed! The tires are great also. My car now drives like a new car with plenty of snow traction.
5/ 5stars
by ORTIZ99
on January 24, 2015
Good job Larry is good the team is good over 20 years I go there
5/ 5stars
by ORTIZ99
on January 24, 2015
The guys at firestone IS the best LARRY and CO just a good place to go for over 20 years I GO THERE
5/ 5stars
by SteveG
on January 23, 2015
Every time I bring my three cars in for service I receive courteous service with proper recommendations which are not oversold with service that is not required. The Firestone team is professional and always deliver on time as promised. Quality product, lifetime alignment and welcome atmosphere makes Firestone Irondequoit my go to for tires and service.
5/ 5stars
by Geno G
on January 23, 2015
I had a flat tire and came in without an appointment Mike Juliano took care of me very quickly. He was very professional and was able to take care of me at his earliest convenience. It only took me one hour.
5/ 5stars
by Chris34
on January 23, 2015
The staff is always honest and the timeline is fast and output top quality.
5/ 5stars
by Ralph1943
on January 22, 2015
We used their service on January 16 and were completely happy.
5/ 5stars
by Lana
on January 22, 2015
I got my oil change tires rotated, and lifetime alignment check. I been going to them since I was 19 I'm 26 now great service! Dijon is wonderful customers service.
/-77.60152,43.19577,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
