rick an his crew are aplus men best firestone store in town

Absolutely professional, honest and helpful...Manager Rick and assistants and mechanics the best!

The Firestone Service Center in Riverhead New York has a HIGH VOLUME of customers. In spite of this, the technicians are (1) ALWAYS knowledgeable and courteous, (2) render services in a prompt and orderly fashion and (3) consistently offer practical and affordable suggestions for the maintenance of my vehicle. I've owned 2 other vehicles prior to the one that I'm driving. Each vehicle was driven over 225,000 miles (with the current vehicle at 100,000) So I speak with authority when I say: 'Firestone is a name you can trust!!!'

THEY ARE JUST GREAT

Great service all around. Fast. efficient, and wonderfully polite and friendly staff.

failure to honor valid coupons and overcharging and topping that off with bad advice on tire replacement needs...in 7,000 miles maybe, but not now!

my experience is always the beat at firestone

I went in for an oil change and car inspection and was told that my front tires passed inspection but would have to be replaced in the near future. Since I was planning a trip out of state next week, it was advised that I replace them now for my safety. I did get the new front tires and would like to say that the service I received from Rick was very friendly and professional. He answered my questions thoroughly and I had left there with a pleasant experience. I would surely recommend friends to visit Riverhead Firestone and ask for Rick! Its also a plus to know that if there are any issues, your Nationwide!

I brought my vehicle to Riverhead Firestone for a NY State Inspection. The vehicle passed without incident. At the last dealer service I was informed that my brake pads and rotors needed to be replaced to the tune of over $600.00. After the inspection by Riverhead Firestone I was informed my brake pads had plenty of life left on them and that there was nothing wrong with my rotors. After this I don’t see any reason to bring my vehicle to the dealership for anything anymore. From this point forward I will be using Riverhead Firestone for my service and repairs. It’s nice to know I have a repair shop I can really trust.

THE BEST OF EVERYTHING AND SMART RECOMMENDATIONS

Manager, Rick, along with the other sales and technicians always provide the best customer service and superb work. Really like them and will continue to come here.

Everyone there is very friendly and professional. Thanks guys☺

The staff here are friendly honest and go way above for each and every customer. The techs are awesome as well the do the job right and they are honest as well. I have never had any issue with this Firestone and I have been comeing here since 2006

02 Chris was very polite & courteous and provided good customer service.

Always a great experience

It is always a great experience .

service was professional. Oil change and tire rotation was done in a short time. 1 hour.

As I stated in my survey, Rick and the guys are the only people I trust to service my 2006 Subaru. They are professional and honest. They understand my needs and their advice has always been invaluable. Thanks a million times over

The gentleman remembered me when I came in for an alignment. Told me long it would take. I would definitely recommend this establishment to friends and relatives.

Everyone was polite and efficient. Prices were fair. I will continue to go there for all my servicing needs. ( I had an oil change, air filter change and 4 new tires)

Very genuine costumer interaction

Service with a smile! Always courteous & prompt. 'Bend over backwards' to accommodate the customer. Love these guys!!!

My experience was great because the guys answered the phone right away, told me what my tires would cost with labor and taxes included and let me drop my car off right away to get the job done. They provided me with some time of insurance for each tire in case I get a nail in it again. NO hidden fees. Everything was explained to me. I was in a rush to drop the car off because I had to go to work and they rushed right along with me. Also, they kept my car clean. I've had other shops leave grease marks all over my car.

Excellent experience, Greg koplinka is the best technician there. He always makes sure he inspects your car in detail and is always professional and courteous. He always gives it 110%

I've been going to the Firestone in Riverhead for a long time. Rick and his staff are very professional, courteous and helpful! Great Staff!

The store manage and staff at the Firestone Complete Auto Care at 815 Old Country Road, Riverhead New York 11901-2144 1-631-727-6190 where great, better than that, the work was done correctly and in a short time, at a fair price.

I am sorry but I never give a full 5 stars or a 10 in these surveys. I save them for if something really spectacular happens. However, please let me take this opportunity to compliment the service desk staff and mechanics who work at the Riverhead Firestone on Rt. 58. I am a repeat customer of Firestone here in Riverhead, where when I enter the clean, pleasant smoke free waiting area, supplied with television, free Wi-Fi and help yourself coffee, seems to bring my anxiety level down before I am able to talk with one of these men. Next I like how the men at the service desk will continue to help my anxiety level lower itself as they assure me of how and what will be done to take care of my automobile. The mechanics are just as clean as the men at the desk and are just as professional and friendly in their manor. One thing I would change is to get rid of that coffee creamer granules and give us waiting a choice of half and half or milk with our coffee. Don't forget we want to get our vehicles there early and being retired , not use to waking up so early in the morning , I need my coffee ! :) I know that the most important thing is the quality of parts and labor that is put into my auto, the coffee thing is just a suggestion. Well, As far as I know, so far it is almost like getting into a new car once they are finished with their repairs and maintenance and my anxiety level has dropped once again. Thank you Firestone and its employees at Riverhead. Please, I know I will be back eventually with my 2003 Ford Escape, because it is my way to try to maintain my vehicle best I could and so Please think about a mini fridge or pan of ice to keep some half and half or milk in for the coffee. :) , Thank you again to the knowledgeable hard working mechanics and informative workers at the service desk. Sincerely, Donna Rombi

Bought 4 bridge stones for an all wheel drive sedan ride is nice

I went there for tires .The prices were very reasonable.They were put on in a short period of time.

I ordered the tires from tire rack who shipped them to Firestone. I spoke to Andrew to set up a date to have the tires mounted and balanced. Three days I had my van in tires mounted.and balanced. When I was leaving, a service manager spoke to me about the front end alignment special, I decided to have the alignment done. Van runs great, service men were very courteous and help full overall had a great experience.

I went to Firestone riverhead last weekend because I had a flat. I ended up getting two new tires. The service advisor/front desk person was very knowledgeable and a pleasure to deal with. I was in an out in less then an hour. I would definitely use that location again.

Always reliable and caring. The entire crew does a great job of servicing my Subaru. Thanks to Rick and the boys, my trust has been restored in those I trust my car to. Thanks

I missed filling out the survey . Was there on 10/23 and 10/24 saw Andrew on the 23rd and Rick on 10/24.. Both did a great job was very happy with the service they both provided. I got a Firestone credit card recently and I'll be coming to the Riverhead Firestone for now on because of those 2 guys.. Great job Firestone hiring those 2 guys.. Customer excellence at its best.. Brian

They did exactly what I asked them to do and had the job done by the time I told them I would be back to pick up my vehicle

I bought tire and had them put them on my 25 year old auto. The experience was, timely, painless and we were treated to smiling employees!

Had an appointment...took me on time...did engine scan for codes and put in new battery...very fast service.

great service speedy in and out made me comfortable

My appointment was scheduled easily same day and service was outstanding! Couldn't get any better! My "go-to" place from now on.

from the moment to the moment you leave you have the feeling of being a special customer

I went there for a wheel alignment on my Mini Cooper not knowing what to expect. I was very impressed with their level professionalism. They performed the repairs very fast, the lobby was clean and comfortable. I know I will be doing business with them in the future and recommending them to others.

Very good - efficient - quickly pointed out what needed to be repaired - no high pressure or " scare " tactics - very professional.

used them last year & hit me for a bulb change same again this year $30 to change bulb & $5.00 for a 1.50 bulb. Then came back & said emerg. brake cable needs to be replaced & the rear caliber because the emerg brake was freewheeling. They wanted $545 not counting tax. I told them to give me my car back I would fix it myself, but they banged me for $69 for the failed inspection & bulb change, instead of doing it all at once & then telling me what was wrong. The did not show the old bulb. The last time I checked my vehicles which I do a few times a year all the bulbs were working. I will not be using this place again anytime soon!!!!!!!!!!!!!!!!!!!!!!!!! the counter guy tried to make the burned out bulb to be not the bulb,but maybe a wiring problem. I told him there is no wiring problem @ most it is the bulb. I have been working on vehicles & engines since 1969,motorcycles, generators, trucks, cars etc!

Everyone was extremely helpful. Very professional.

Thes are my go-to guys! Always easy to use and problems solved.

I highly recommend these guys. Thanks again For taking care of me

I made a same day appointment and even though the shop was very busy, they accommodated me.

To whom it may Concern, I can honestly say that I can not remember the last time that I sat down and wrote out a letter about the service I received at a particular place of business and I must say that this letter is a bit overdue but i was a bit too busy to sit and write a proper message. This letter is to reflect on the excellent job Andrew the Service Manager is doing at your dealership in Riverhead. This young man who is new to his position is doing an excellent job. His positive attitude and professional manner reflects well for your company. I do believe he will go far. Thank you Andrew for making my experience a pleasant one. Marc R. Bennett

I had vrinder help me and I was late to my appointment and he was very understanding and friendly. he was able to fit me in and it was done within 20 minutes!

I usually used MAVIS, for my car needs, but there we no MAVIS CLOSE BY TO MY DAUGHTERS IN RIVERHEAD. The service was excellent, and I was give discounts for many of the cars needs. I was very happy with the service and the work that was done on the car. I will be back to Firestone from now on

First time I was at this location, my children use them for service since they live/work in the area. While shopping in Riverhead, my battery died and after having the car jumped by AAA affiliate, it was recommended to get it replaced soon. Even though it was an extremely busy Good Friday for the shop, they got me and and replaced the battery in a fair amount of time for an emergency.

Both "V" and "Andrew" were genuine professionals who assisted me in having my car repaired.

I'm beyond happy with Firestone in riverhead NY!!!

From the moment you walk in or even call on the phone, you are greeted with friendly, respectful, and prompt attention. The people who work at the Riverhead Firestone branch go out of their way to provide you with the best quality in the most economical way. They keep you well informed about the progress of the work being done on your vehicle. They alert you to any potential problems that could arise in the future, and what you can do about it in the present.

Arrived at Riverhead's Firestone approx. an hour or two before closing on a Saturday without an appointment. I needed a Damper ,which was not in stock. Was told it could be Monday before they receive part because of day and time. Some how they find the damper had it delivery and installed before closing of the same day. Never really had any problem with them.

Fantastic technicians. Courteous service and attentive workers. If you want a pleasant experience then go to the Riverhead Firestone today!

Great service, would recommend again, my family uses for all cars

After waiting 2 hours to get 2 new tires they did not put jack back after 2 requests. I. Did not notice until following day

I always use this Firestone store and I always get great service.

Recently went in for a truck inspection. They were informative,efficient, and professional. I was in and out in no time.

KNOWLEDGEABLE, quick and EFFICIENT, right on time on right on schedule

we have used the riverhead location for years the service has always been excellent.

Never try and sell me services that I don't need quick and easy

Been going to riverhead Firestone for year and Rick and the boys are great , accomadable and HONEST!!! :) Anna Salsedo from Shelter Island

Although service was pleasant and prompt, I feel they sold me the incorrect tires for my car. I am very disappointed with this. I specifically told them that my car was a Honda Civic Hybrid. Since the new tires were put on the car my mpg has dropped by 20 percent from 45 mpg to 37 mpg. I drive the same way as always, even taking weather into consideration that drop seems too much. I occasionally hear a low whine from the tires I have never heard before.

I purchased four new tires there a short time ago and the experience was very good. The gentleman I spoke to was courteous, knowledgeable and very accommodating. He discussed options with me which helped me arrive at a tire selection that best fit my needs.

i use them all the time they do a great job working on my car

This store is my personal salvation for car problems. I am a teacher who commutes almost an hour to my job, Monday through Friday. So when I have an issue getting to work, it's always an inconvenient time to fix it! For eight years I have depended on Rick J. Maida at Riverhead Firestone to keep me moving. Rick has given me advice to help me decide whether to fix my car or junk it, or whether to keep running it safely for a while. Many times I have stopped in to his store with a crisis like an almost flat tire right before closing time, and Rick has made time for me to get it fixed to get home. I trust Rick's advice when making decisions in all areas of advice, such as when my relatives relocate to New York and wish to switch their registrations to NY, and they have some strange details related to switching over (very dark tints, mounting plates, etc....) When Firestone can't make a particular repair due to certain regulations, they always recommend another local shop to do it at a reasonable price. I'm very grateful to Riverhead Firestone for their honest and helpful assistance over the past eight years. My honest advice is to go to Riverhead Firestone first for your car issues! Lucinda Hemmick Teacher, Longwood High School

I brought my car in for an inspection and oil change. A few months earlier I'd been to a different auto repair shop in Riverhead where I was told that I desperately needed four new tires asap. They tried to convince me to buy new tires from them right then and there. But I didn't. Fast forward to my visit to Firestone, where I inquired as to the prices of their tires. The gentleman checked my tires and said there was no need for new tires. If that's how they always do business, Firestone in Riverhead gets 5 stars from me!

Great Service. Very professional. Always are ready for my appointment.

Only place I buy tires. Thanks to Rick Maida and his staff

I brought my 2003 Dodge Durango to Riverhead Firestone because of the check engine light and an inspection. I paid for the repair and the inspection and was told I had to put around 100 miles on the truck before I could bring it back for the inspection. I brought it back 1 week later and the check engine light had come back on, they took care of the problem which was due to improper installation the first time. Upon completion I asked if they could do the inspection and they said I had to drive it around for another 100 miles before they could perform the inspection. I brought it back a week later and was given an attitude about not making an appointment. After explaining the I had an appointment 2 weeks ago to take care of everything and that a week ago I had to bring it back because of their error they finally said they could take it but they would have to charge me for another inspection. Well considering I had already paid for the inspection I lost it on the mechanic and after some argument I got him to inspect it without the additional charge. Shortly after leaving I noticed a rattling sound that I had never heard before not to mention when I opened up the hood they had left a rubber weather strip laying across my engine. Because they had infuriated me so much I didn't even bother bringing it back. I would expect this sort of service from a private mechanic but not from a big chain like this which was the reason I went there in the first place. I will never go there again and would never recommend going there to anyone.

these guys always take care of me. i trust them with the work they do on my car. everything i ask for they do. and more. i like rick m. he even remembers my name. they get the work done pretty fast. i usually hang around, and shop. i live about 35 mins. away, and have a firestone in the next town, but i dont like them, nor do i trust them, i always feel like there is something shady about them, so thats why i travel so far just to have work done on my car, by rick and his guys.

when I go there they always have time for my service needs even if I don't have an appointment, I've recomended them to my co workers.

I normally have no issues. I had a coupon for a $19.95 oil change and was told I would get $10 off. In the end, a simple oil change cost me $52. Inexcusable.

my one suggestion is to receive a call or email around the estimated time of my next oil change.

very receptive to needs of the vehicle. always have suggestions as to other that may be required.

They give me great, quick, and cheap service. Also they go out of their way to treat me fairly and understand my needs

The manager Rick always is polite and takes good care of my Ford Explorer and Hyundai Sante Fe. Always pleased with them