Firestone Complete Auto Care: Your Source For Tires And Repairs At 2311 Military Rd In Niagara Falls

Come in to your nearest Firestone Complete Auto Care at 2311 Military Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2311 Military Rd
Get DirectionsHours + Information
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #15857 Managed by Chris Hundshamer

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect lights, steering, hoses, and more. Plus, we're committed to giving you the best service possible, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 29 Reviews
5/ 5stars
by  
on July 31, 2018
Thank you for all of your help and care of my vehicle. I prefer this location because of the staff and the knowledge they bring to the table. You guys are doing a great job I appreciateit.
4/ 5stars
by  
on July 4, 2018
I've been taking my vehicles here for several years now and have been pleased. Each time the work has been performed as asked and I've never had any problems and the car is ready when promised. The sales advisor is friendly & knowledgeable and works to make sure the price you pay is fair.
5/ 5stars
by  
on May 1, 2018
Excellent customer service and repair work. Will recommend all my friends and family to use this firestone location.
5/ 5stars
by  
on January 7, 2018
What a great experience! Dave went above and beyond to help with our tire purchase. We will definitely be back.
5/ 5stars
by  
on December 23, 2017
Everything went great here! Joe was especially good at keeping informed when the tires arrived. They even got there early. By far the most alert and aware sales rep I've dealt with.
5/ 5stars
by  
on October 2, 2017
5/ 5stars
by  
on August 20, 2017
Great customer Service! The staff was wonderful! We had shopped around and their prices were the best around. We felt respected as customers which made our experience all the better. !
5/ 5stars
by  
on May 8, 2017
Store Manager was professionally accommodating and informative.
3/ 5stars
by  
on April 9, 2017
5/ 5stars
by  
on December 17, 2016
everything went as promised and timely.
5/ 5stars
by  
on October 9, 2016
THE SERVICE ADVISOR LUCUS DOES A WONDERFUL JOB AT THE FIRESTONE LOCATED AT 2311 MILITARY ROAD NF NY 14304. HE ALWAYS TAKES TIME TO EXPLAIN ANYTHING I HAVE GOING ON WITH MY VEHICLE.
5/ 5stars
by  
on August 22, 2016
They can accommodate changes on the fly like from me staying with car to me dropping off car. They estimated work completion time with excellence. Good customer service.
5/ 5stars
by  
on June 17, 2016
I was traveling alone with my daughter (2 females)from Alabama to Niagara Falls when we discovered the valve stem was leaking. We arrived at your store just before closing. A wonderful man named Lucas agreed to help me. He stayed well beyond closing to make sure we were safe to continue our travels. Without his help we would have been stranded. If I were his boss I would give him a raise. I can't say enough good things about him. He was extremely polite and patient. He is our hero.
2/ 5stars
by  
on June 5, 2016
Charged for 2 valve stems for 2 front tires I bought, not installed, $6.00. Was not given the option to have or not have hazard warranty, but was added to my bill anyhow, $38.00. Tires not filled correctly with the right pressure, they were at 55lbs... Per door sticker, should have been 70lbs (E rated tires, on front of a Chevy 3500).
4/ 5stars
by  
on May 1, 2016
Advisors always helpful and attentive to what your vehicle needs.
4/ 5stars
by  
on December 20, 2015
I was very pleased with their fast and courteous service.I will use them again.
5/ 5stars
by  
on November 30, 2015
Excellent customer service, very accurate with timing and their word. Would strongly recommend any of my family and friends to them.
5/ 5stars
by  
on November 20, 2015
just had new tires installed' this shop is the most honest tire shop that I've been to in a long time. No hidden cost or extra charges they stood by there quote. both advisors,Rob and lucas were very friendly, helpful and courteous. I highly recommend this firestone store to anyone.
5/ 5stars
by  
on August 28, 2015
I bought 4 tires after shopping around. I got a great deal at Firestone. The employees were great.
5/ 5stars
by  
on May 17, 2015
Wonderful staff. I have used them many times and have never had a bad experience. They are always up front with choices and costs, as well as how much time will be spent waiting or coming back
5/ 5stars
by  
on March 17, 2015
Very tentative to detail! My last experience did require a follow up, however the team at our Firestone in Niagara Falls made my vehicle a priority and I had it back within the same day.
5/ 5stars
by  
on February 27, 2015
many times whan taking a car for service sometimes we walk out feeling we got ripped off or got more service than we needed. I did not feel this way here.
3/ 5stars
by  
on February 18, 2015
Customer service for inspection was great. My car was in and out in no time.
5/ 5stars
by  
on February 4, 2015
A friend referred me to Firestone, I was very happy with the service, they were very attentive to my needs
5/ 5stars
by  
on January 27, 2015
I use this location for my 6 vehicles. Customer service and the mechanics are great.
5/ 5stars
by  
on January 26, 2015
Attention to customer service was great was great and pricing seemed fair.
1/ 5stars
by  
on January 25, 2015
I used Firestone a few months ago for an oil change and a tire rotation. I figured (having such a busy schedule), I would call and schedule an appointment so I wouldn't be there too long. Considering that an oil change takes less than 15-minutes, and a tire rotation takes 30-minutes tops, I assumed I wouldn't be there more than an hour even if they were a little busy. I sat in the waiting room for over 3 and a half HOURS.. I kept giving them the benefit of the doubt, maybe they were backed up. However the technician who said they would be working on my vehicle, was inside the store almost the entire time, fighting with the store manager within earshot of customers. I have never experienced such unprofessional behavior from a manager in an establishment. I spent my three hours listening to the manager argue with this employee in front of customers with no regard to privacy. When I finally decided to as the manager why on earth I had been waiting for 3 hours, his response was "well we were finishing up some other jobs, did you have an appointment?" After telling him that I did have one, he simply stated "oh, what car was yours?" I explained my car and he went to check, only to come back immediately and say it was coming out now. I was furious at the lack of explanation for why my car took so long for a simple oil change and rotation, yet there was no effort by the employees or manager to even apologize for the long wait. I have never had such a disappointing experience at an establishment before. The unexplainable time, when I made an appointment ahead of time, the unprofessional behavior by the staff and management, and the lack of caring for the customers has lead me to never recommend this location to anyone and surely to never return myself.
5/ 5stars
by  
on January 24, 2015
why do all may cars service and do a great job at a good price
1/ 5stars
by  
on January 23, 2015
Not great service tried to sell me tons of things I did not need, told me I need new tires when two of them were only 2 weeks old bought brand new. they have very high prices. My bill was a few hunded more then they had told me, and would not work with me when it came time to pick up my car. I will never recommend firestone to anyone no matter what

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