Car Repairs And Tires At 7374 Pittsford Palmyra Rd From Your Fairport Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 7374 Pittsford Palmyra Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

7374 Pittsford Palmyra Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #646164 Managed by Patrick King

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates will take a look for free with our courtesy check. We'll examine oil level, suspension, belts, and more. Additionally, our team believes in providing the best auto repair possible at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 53 Reviews
5/ 5stars
by  
on March 18, 2019
My window had stopped working around 10pm on a Saturday night. The store was not open but I was shocked to see that a store was open on a Sunday and I could make an appointment online. I got the confirmation email shortly after. I went in Sunday explained what had happened and Pat was very friendly, and super helpful! He told me what he thought could be wrong and told me i could wait while his techs looked or I could come back. I waited not long at all, and he came out and told me what the problem could be, gave me a fair estimate & told me exactly how long it would take. I left and ran some errands and prior to my expected time back he called letting me know he had found another problem, and gave me a couple solutions. I decided to not do the repairs (as I’m getting rid of the truck shortly) and came back to get it. Pat even put my new wiper blades on and got my window up and secured with the new regulator free of charge. Will definately be back, thanks to the great customer service shown by Pat and the team at firestone!
1/ 5stars
by  
on February 11, 2019
To summarize it: I was overcharged and all the work was not done.; the oil change coupon wasn't applied, I was charged $1 for a boys and girls club donation which we never even discussed, and worst of all I was told work was done which was not! My tires weren't rotated, the battery wasn't checked, and my wiper fluid was still empty, as well as the hanger wire holding up the box under my car was just the same as when we dropped t off!
1/ 5stars
by  
on December 29, 2018
Was overcharged for brake line repair after having my car towed in for service. Was told that my wheel cylinders were blown and would also need to be replaced. Ended up getting charged $379 for the replacement of only the two rear brake lines and another $160 for rear wheel cylinders that needed to be done. Would not recommend at all they over charge for labor. They spent 3 hours on my car for a job that I was told my several other shops should have only taken 2 hours at the most and was charged $500 in labor for the 3 hours. $160/hr for labor! More almost 2x what a dealership would charge. Would have denied service if I didn’t already pay to have my vehicle towed here, did not want to have to pay for towing again to get it to another shop that wouldn’t have taken advantage of my poor situation. Do not bring your vehicle to firestone to have work done on it you will be over charged and taken advantage of!
5/ 5stars
by  
on December 16, 2018
My experience at Firestone always exceeds my expectations. I moved to the area a year ago and Im so happy I found a place where I can regularly service my vehicle. Im now a loyal customer there due to the timeliness and amazing customer service. The manager, Pat, informed me about the credit card and I’m thinking about opening one at my next service appointment.
3/ 5stars
by  
on December 3, 2018
Your survey doesnt really give the options i would have liked to answer the questions. A battery check would have been nice but was not offered one.
Responded on February 6, 2019
Hello, Susan. We're sorry that your battery wasn't checked when you visited our Fairport, NY store. We can understand that's frustrating and we want to ensure that your concerns are addressed by our management team. Will you please email us at socialcare@bfrc.com with your contact information, a link to your review, and further details? Thank you for choosing Firestone and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Fairport Management
5/ 5stars
by  
on May 31, 2018
The guys at this location act with integrity! Larry, Pat, and the tech that assisted Gary were all awesome. This group of guys saved me from buying another set of tires and fixed a wiper issue that other shops couldn't figure out or didn't care enough about. I currently service my car at this location but after this visit, my fiance will start bringing her car to this Firestone location as well.
5/ 5stars
by  
on April 1, 2018
Profesjonalizm, Curtisy, no wasting customer time
5/ 5stars
by  
on February 15, 2018
Professional, good relation with customer, explain all work has to be done, expected waiting estimating time, clean.
5/ 5stars
by  
on February 2, 2018
2 things really stand out with this location. They are trustworthy and always friendly. I don't worry about my wife or kids getting taken advantage of there. I can't recommend them enough, at least this location!
5/ 5stars
by  
on February 2, 2018
Excellent automotive service with professional agents and technicians. The services are fantastic and my car issues are always resolved.
5/ 5stars
by  
on January 7, 2018
Friendly staff listened to all questions various recommendations for tires I was looking for they weren't trying to sell.me something I didn't want or need not pushy like some places will definitely be back for other services
1/ 5stars
by  
on December 21, 2017
My experience was not good. A part broke on my car while a tech was working on my car. It was not broke when i brought it in. After some discussion the manager agreed to fix it st no cost. When the car was fixed I️ drove it 10 miles and there was a loud knock on the driver side front wheel well. I took it to a independent mechanic and he showed me that 4 of my 5 lug nuts were loosened on the tire!! The car was never out of my site from your store to the knock started. When I called your store to question what happened Joe, the manager answered not knowing who was calling and before I️ even finished explaining what happened he said” we haven’t worked on your tires since September “. How would he know that unless he expected the phone call. He told me i shouldkeep an eye on it. I️ believe this was no accident and I will make sure others know what kind of experience I️ had. That much I promise. I’m a school bus driver in Fairport and word of mouth goes a long way.
5/ 5stars
by  
on December 10, 2017
EVERYTHING met expectations. Price was what was quoted. Work was completed in the time frame quoted. And, the employees were courtesy.
5/ 5stars
on September 8, 2017
5/ 5stars
by  
on July 14, 2017
I can always count on the Firestone Team to provide a proper and professional service. They are friendly and keep you updated. Thanks for taking good care of me and my Cruze!
5/ 5stars
by  
on June 9, 2017
Excellent and efficient service purchasing tires for my van. Great tires Destination LE2. scheduled and got the job done in an hour.
5/ 5stars
by  
on April 18, 2017
Great service from the guys in the back to the guys on the desk. They're friendly, competent, and their courtesy services go beyond expectation. I really appreciated that they referred me to the dealer regarding a particular service issue on my diesel SUV as my best option when they could have tackled it themselves. I've been there 4 times for winter/summer tire changes and, based on my experiences each time, they'll be my first stop for all my auto-service needs in the future.
5/ 5stars
by  
on April 8, 2017
Joe &a Team care about what they do and will help you with your automotive needs
5/ 5stars
by  
on April 3, 2017
Good job!
5/ 5stars
by  
on March 12, 2017
5/ 5stars
by  
on November 29, 2016
Wanted to say thank you to all of the team at my firestone location. You go above and beyond to assist with your customers needs for car care.
5/ 5stars
by  
on November 20, 2016
Always superb customer service from Mike and Joe. Quick and efficient service from the Technician. I have no hesitation in recommending this location to anyone but especially to other women-to be treated with friendly respect and always know that they have your best interests. My daughters have no hesitation in taking their cars here too as they know they will be treated fairly.
5/ 5stars
by  
on August 31, 2016
9 month old battery died. Instead of selling me new battery, they drove me to the auto parts store where I purchased it. They challenged the warranty on the battery and received a new one from the auto parts store.
5/ 5stars
by  
on August 20, 2016
Thanks so much for great honest service..and a coupon besides! I just found a new home for all my car service.
5/ 5stars
by  
on June 5, 2016
Great customer service, employees were personable and honest. Didn't push products on me, but let me know my options. They were very welcoming and took care of my car in a quick and affordable manor. Would highly recommend!
5/ 5stars
by  
on April 18, 2016
The staff was extremely helpful, welcoming and gracious. Multiple staff members made sure i was taken care of and helped me be aware of the progress of my car. Took nearly no time at all and would absolutely recommend their services! I don't want to have car troubles but if I do,. I'm going here!
5/ 5stars
by  
on December 23, 2015
Sam was very knowledgeable and was great to talk with. He made the experience enjoyable! As someone who typically does his own work, it was great that Sam was looking out for me and not just trying to get as much as he could.
5/ 5stars
by  
on November 29, 2015
Competent, genuinely welcoming, female-friendly, professional customer service from familiar faces during repeat visits to this nearby location :) Love the website! Online scheduling and research was really helpful (better than calling). Luv my new Toyo tires so far - great price too.
5/ 5stars
by  
on November 19, 2015
I used them week ago, so glad I went and did. Went for new tires to found out I need a tie rod, thank God I went could of cause alot problems
5/ 5stars
by  
on July 26, 2015
Very efficient and timely with my service. Explained everything in detail.
5/ 5stars
by  
on June 15, 2015
I was very happy with the service that I got from this dealer. The guys were very friendly and remembered me from my last visit. The price was great for the brake repair and I am very confident that it was done right and if I do have any problems they will take care of it for me. Thanks, Pete
5/ 5stars
by  
on June 1, 2015
I use Firestone for all major service. They are excellent. Gary and Sam are very knowledgeable. When the technicians there fix your car, it is fixed. Have not had to do any do overs! In the last two years, they have replaced my front CV joints, replaced a/c compressor and new rear brakes and rotors. This location is excellent. I always make an appointment and drop the car off. They often beat dealership prices by $200 to 400. The coupons and specials are awesome. My next "planned" service is a new set of tires. My car is 11 years old with 160K miles.
5/ 5stars
by  
on May 11, 2015
Always receive exceptional service from my local Firestone service center. Will return in the future.
5/ 5stars
by  
on April 27, 2015
Tires have much less road noise than another brand. They recommended a good tire
5/ 5stars
by  
on April 19, 2015
The guys at this Fairport store were great! I brought in a flat tire that was promptly fixed on a Saturday morning, and I was out within 1 hour. The service was much appreciated.
2/ 5stars
by  
on April 8, 2015
I used them a few times and compared to other shops in the area they are very high for competitively priced repairs
5/ 5stars
by  
on March 8, 2015
I was treated very good, Sam did a great job keeping me informed and taking care of the issues
5/ 5stars
by  
on February 27, 2015
Like the knowledge they have, and never pushing something on me I don't need. Got my daughter to go as well.
5/ 5stars
by  
on February 8, 2015
I received excellent work on my car in November 2014. My car broke down and I needed my car to be fixed right away. I needed the work done I Had to be at Notre Dame Retreat Center. I was presenting a workshop. I had to be there. The men had to have the part Fed-Exed from another city. THey were able to get my part and have my car done by 12:00 the day that I needed. These wonderful team of employees. were amazing. I am so grateful to them. I would have had to rent a car. They saved me not doing this. Thank you for having people who make a difference in my life. Ellen Hinds
5/ 5stars
by  
on February 3, 2015
Joe, Sam and everyone at Firestone were terrific. They took care of my problem and gave great advice. They could have sold me something I didn't need but instead told me that I didn't need what I thought. That kind of honesty will keep me coming back. The pricing is always fair but more importantly they are fun to be around and extremely respectful.
5/ 5stars
by  
on February 3, 2015
I have been going to your Fairport location on Rte. 31. Everyone t this location are very professional but at the same time :making you feel at home and trusting what they recommend as far as service goes. They are hands on and not afraid to "show" you after in depth, explaining in terms that you understand. I mostly have dealt with Sam after being greeted by everyone in the waiting area- and know I will get excellent work done on our car.Great repair shop!
5/ 5stars
by  
on February 2, 2015
Joe does a great job organizing his "troops". Appreciate the fact that they do a great job ,ON TIME!
5/ 5stars
by  
on January 31, 2015
I drove my car over 100,000 in two years. My car is still under a lifetime warranty that I purchased because of how much driving I was required to do. Joe and his staff always did a great job helping me (and both my cars). I have them do anything that is not covered under my warranty (and I wish they could do the warranty work!!)
5/ 5stars
by  
on January 26, 2015
Have been going there for years. Excellent service.
5/ 5stars
by  
on January 25, 2015
I use them probably 6-7 times a year. Joe is great and they also find a way to fit me in. Huge convienance.
5/ 5stars
by  
on January 25, 2015
I always receive prompt and courteous service from Joe and his staff. I have three cars that I've been having serviced for many years at this location. Joe is, by far, the best Manager. He explains things and always lets me know what services need to be done right away, and what service can be delayed. He also gives estimates and is willing to negotiate some prices. Joe will accept coupons and always reminds me of upcoming deals and promotions. The Firestone credit card is one of my most valuable cards. He is more than willing to check tire pressures on all of my cars, without an appointment, should the need arise.
4/ 5stars
by  
on January 24, 2015
I love this place. It has a very friendly and professional staff. My work is done quick and they went over all of the checks on the multi point inspection with me. The only reason they are 4 and not 5 stars is the location.
5/ 5stars
by  
on January 24, 2015
Have been using Firestone in Fairport for 10 years for maintenance on three cars, and they have earned our trust with excellent advice and car care.
4/ 5stars
by  
on January 23, 2015
I like the honesty that the center provides. You use to have people employed that weren't honest about what was needed and tried to get you to make changes that weren't required at the time. Joe has brought back the professional integrity.
5/ 5stars
by  
on January 23, 2015
I had bought snow tires at the beginning of the winter season in 2013.. They were fantastic. I had them remove my old tires and put on the snows and balance. Since then I had snows removed and remounted this year. Each time the tires mounted were mounted and balanced correctly. In each case they were careful with the TPS sensors and the job was done perfectly. The snow tires are great and I am well pleased with service. The people at the counter were extremely helpful and friendly.
5/ 5stars
by  
on January 23, 2015
Joe remembered what we talked about 2 months prier to my visit. Took me in the same day
5/ 5stars
by  
on January 23, 2015
The guys at Firestone treat you like a neighbor. I am very happy with the work they did. it keeps my car running well.
5/ 5stars
by  
on January 22, 2015
I called when a service light came on a second time and was scheduled for the next day. I was kept informed of what was needed and also got tires while it was in. They still had it ready at the time promised.

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