Car Repairs And Tires At 1140 Mckinley Mall From Your Buffalo Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 1140 Mckinley Mall! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1140 Mckinley Mall
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #8028 Managed by Mark Schmigiel

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect oil level, steering, hoses, and more. Additionally, we're dedicated to giving you the best service possible, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (716) 335-9433.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 50 Reviews
5/ 5stars
by  
on March 10, 2019
Outstanding customer service.
5/ 5stars
by  
on February 8, 2019
beats all of the other tire places in this area
5/ 5stars
on January 11, 2019
Kevin is very professional and friendly. He explained in detail what was to be done along with the price. He was refreshingly good to deal with. I will only deal with him when I need to return.
5/ 5stars
by  
on July 24, 2018
We always have exceptional service at Firestone. We wouldn't trust going anywhere else. That is why we have been a customer for over 30 years. TJ & Scott were very thorough in explaining/suggesting service on the differential while we were there for a routine oil change. We trust their knowledge and appreciate that they help us keep our vehicles in the best running condition. We wouldn't go anywhere else. Thanks to the whole team at McKinley!
5/ 5stars
by  
on June 25, 2018
Called the store first thing 8 am spoke to Bryan the Service Advisor explained my need for a new battery. He checked had one in stock told me to come right in and he would take care of my need. He delivered as stated I barely had time to drink my complimentary cup of coffee. Quick expert service with a smile.
5/ 5stars
by  
on March 2, 2018
We relocated to a rural area and have been life long Firestone customers. Even though we live 40+ miles from the nearest Firestone Service Center, we prefer to make the drive. We have always put our trust in Firestone and plan to continue in the future. Always great service.
5/ 5stars
by  
on February 18, 2018
My service advisor Scott was awesome. I've worked in the auto service/repair industry and Scott had great customer service skills, was knowledgable and informative. I didn't get to meet my technician but the services appear to have been done correctly and in the time frame Scott provided me. Definitely recommend the Mckinley service center
5/ 5stars
by  
on December 13, 2017
Every year just one of my children or grandchildren receives a Christmas gift. This is almost like a secret Santa except that my children (6) and driver age grandchildren (9) put their name in a bowl and one name is pulled for a gift from Grandma at Firestone. This year it worked out perfectly because my grandson David needed snow tires but he couldn't afford them right away. I always go to the Firestone at 1140 McKinley Mall. I call and speak with Todd or Chris and they make the appointment to see the gift recipient and the vehicle. David ordered snow tires and steel wheels. Once the order arrived, I called back spoke to Chris and made arrangements for the order to be picked up. Most stores will not take an order over the phone but this store did and ever since then I keep coming back to Firestone for any gift giving needs. It is hard to buy personal gifts while living in NC, but Firestone McKinley Mall takes on the roll of substitute Santa for this very grateful Grandmother!!!! Thanks to Chris and Todd and Firestone, Merry Christmas!!!!!!
5/ 5stars
by  
on October 3, 2017
We were shopping for tires for an older pickup. Since it isn't used on a daily basis, we didn't need top of the line tires we would normally but for our other vehicles, but wanted ones that would suit our needs. TJ spent time with us explaining the options that would best suit our needs. We trust Firestone for all our vehicles and drive 40 miles just for that peace of mind. We are and have been satisfied customer since 1980's. It's worth the extra drive knowing your vehicles will be in great running condition. Maintenance is key! Go visit TJ or your local Firestone. You won't be disappointed!
5/ 5stars
by  
on September 3, 2017
I have been going to Firestone for over 30 years. I trust them explicitly. Since moving to a rural area, there are other car care services closer, but I prefer to drive 80 miles round trip. It is worth the drive as I leave knowing I have the best possible care for my vehicles. I feel safe & they are honest with their recommendations for services needed. We are lifers! You get more for your service as they take their time and get it right the first time!
5/ 5stars
by  
on July 24, 2017
5/ 5stars
by  
on July 22, 2017
I had to go back 2 times after an alignment because my steering wheel was crooked. I spoke with Chris who is the service manager there both times. He was able to get me in immediately the day after both times I called and had the master technician look at my car the 3rd time. My wheel is now perfectly straight. Chris never gave me a hard time or an attitude. He was more than accommodating and went above and beyond to help me out. The customer service at this location is one of the biggest reasons I keep/will continue to keep coming back. I hope they are recognized for the exceptional customer service and staff they have there.
1/ 5stars
by  
on July 2, 2017
They like to take advantage of their customers, and squeeze every dollar they can from you. I wouldn't let them work on my bycycle.
5/ 5stars
by  
on May 20, 2017
They called ahead to let me know they wouldn't be able to finish my services in time before they closed. I agreed to come in earlier and they were able to finish my services on time. Glad they made that call. They did a perfect job on the services and answered all my questions with complete openness about what needs to get done and what doesn't need to get done. I would make this my regular place to go.
1/ 5stars
by  
on October 31, 2016
I rated the buffalo location a poor because when I got to the location the rep was on the phone speaking with a lady pertaining to her appt she made and had sworn at her- very unprofessional. second tells me that they don't have my tires I ordered on wed. my apt was sunday ample time to get them from Cheektowaga. tells me oh well look at my computer it only tells me that you want tires. how am I supposed to know what you would like- in a degrading manor. tells me someone is supposed to call me and tell me they don't have the tires . I say no one did and he says I KNOW. I asked him how long it takes after I make my appt to have someone call me about this issue and he says well obviously nobody saw your appt in the computer so let me call my other store and see. (calls Cheektowaga) tells me well I can get them in and we can set up for another day or you can go there and they will get them on in the next 2 hours. I ended up going to Cheektowaga , got there around 1 maybe I don't remember exactly I was already ticked off. and done around 345pm.
5/ 5stars
by  
on September 10, 2016
A experience like no other! I can't begin to tell you how impressive the customer device, the professionalism and the complete realness of your employees! I am gonna tell everyone I know,, Firestone is my first choice anymore!!!
5/ 5stars
by  
on July 31, 2016
Great service and friendly. Took the time to explain everything that needed done.
5/ 5stars
by  
on May 16, 2016
came in because of a low tire pressure light on and didnt expect other problems,but the man...gary...at the front end help me sooo much!! he was working alone,phone kept ringing had a line of customers and not only did he keep it all together,he was very nice,didnt rush me and explained eveything to me..he even got on the phone to explain things to my son.He made me coffee,talked to me and just made eveything nice,smooth and somewhat enjoyable.It seems these days customer service has really gone down hill...and thanks to gary he make my expierence very good!!
5/ 5stars
by  
on April 15, 2016
They were very understanding about the extensive work that is needed on my 2007 Saturn ION. They did suggestive sale a few things and bought new wipers that I forgot that I needed.
1/ 5stars
by  
on March 11, 2016
5/ 5stars
by  
on December 22, 2015
Good old fashion customer care with great pricing and a great selection in stock. I was treated with respect and were extremely helpful in completing my order. 5 stars and an A+ to top it off.
5/ 5stars
by  
on December 21, 2015
We were very happy with the service we received on our recent tire purchase. They did a careful and complete job. The tires make such a difference in the ride on my Volkswagen. We always prefer Firestone.
5/ 5stars
on December 17, 2015
Michael Hoth is a saint. He should fix your car!!!
5/ 5stars
by  
on December 15, 2015
I needed an inspection, oil change and tire rotation and Firestone accommodated all efficiently.
5/ 5stars
by  
on November 7, 2015
I found the service at Firestone to be very courteous and efficient. Joe helped immensely with my indecision and lack of knowledge when shopping for tires. I purchased the tires he recommended and had them installed on my car in under 1 hour.
5/ 5stars
by  
on October 30, 2015
I had some questions about my vehicle and the workers at your store knew all the answers.
5/ 5stars
by  
on October 30, 2015
Fast, friendly and reliable service! Love the 7am open time gives someone like myself working overnights convenient service and a perfect time for me.
5/ 5stars
by  
on October 5, 2015
Everyone was so helpful and friendly. They kept me informed the entire time and let me know when it would be ready. They told me of other things I need to have done but didn't pressure me about getting it done immediately. overall excellent service.
5/ 5stars
by  
on September 30, 2015
I went in for a scheduled oil change. While there I inquired about new tires. Tim put together a quote and I found there was a rebate for $140 available as well as 10% off as a preferred customer. The rebate was going to end that day, so we decided to take advantage of it. They were able to put the tires on while we shopped. Tim kept us informed and asked if they could also do an alignment since we had purchased lifetime alignment on my vehicle. We left very satisfied and appreciate all the extra time & care Tim gave us. We drive 50 miles one way just to get the excellent service Firestone has given us for 20+ years.
1/ 5stars
on September 10, 2015
I made an appointment for an oil change and it took 2 hours for them to complete, and on top of it they tried to get me to get $450 worth of work done for a squeak that they had no idea where it was actually coming from.
5/ 5stars
by  
on August 9, 2015
Even though the shop was busy, we were able to get our vehicle in and inspected quickly.
5/ 5stars
by  
on August 6, 2015
Joe the manager was very helpful and the tech brad was helpful as well I will continue on returning to firestone as long as Joe and brad can help me
4/ 5stars
by  
on July 18, 2015
very pleased with the techs service and honesty. office advisor was intelligent and kind.
5/ 5stars
by  
on July 11, 2015
Store Manager Joe Vitello went out of his way to make sure my job was done correctly, the first time. The facility is clean, well maintained and run like a well oiled machine. Courteous staff. I will always recommend this location to anyone needing auto repair service, oil changes, tires, etc.
5/ 5stars
by  
on July 8, 2015
I was in and out for an oil chance. Workers super friendly and courteous
5/ 5stars
by  
on May 14, 2015
I have been a customer of Firestone for years. Always glad to come in for any service.
3/ 5stars
by  
on April 25, 2015
I used firestone about a week ago or so and dropped off my rim on a thursday and was told it would be ready the following morning(they gad it fir 24hours) They Were Suppose Put A New Tire On my rim. It was nit ready
5/ 5stars
by  
on April 12, 2015
I've been going to the Mckinnley Mall Firestone for years (at least 18). Always great service, work done in a timely manner and always informed as to problems encountered.
5/ 5stars
by  
on February 26, 2015
I always receive quality service that I TRUST! Great value for the money.
5/ 5stars
by  
on February 4, 2015
The guys are great and the service very good. I always trust them.
5/ 5stars
by  
on February 3, 2015
Your team treats you like family And gets the job done right
5/ 5stars
by  
on January 31, 2015
I drive very few miles in a year and only go in for service twice a year unless I have a problem. I feel this shop ( and Joe the manager ) are honest and will not "fix it unless it's broke" . I originally came to Firestone because my previous shop did not live with that philosophy.
5/ 5stars
by  
on January 29, 2015
I've been Using their service for over 12 years and I'm very satisfied.
5/ 5stars
by  
on January 27, 2015
I'very been going to the McKinley Mall location for years. I have faith and more importantly trust in the guys who work there. They are very friendly and accomodating. Both myself and my daughter always bring our cars to this location. I was happy when Joe came back.
4/ 5stars
by  
on January 27, 2015
I used them 2 weeks ago for my car. I also take my grandmas car to them because I trust the guys there.
5/ 5stars
by  
on January 24, 2015
We woke up to a dead battery & the weather calling for a blizzard coming in later that day. We live in Forestville, and have trusted our vehicles care to Firestone for 30 years. We called and talked to the Manager at McKinley & explained we needed a battery Also, that we were driving 70 miles round trip & needed to get home before the storm was due to hit. He said he didn't have the Interstate advertised, but could have one delivered & waiting for our arrival. They were extremely busy, but worked us in and we were on our way home in just under an hour. We know we have many choices, but Firestone has always been our only choice. Great customer service and quality work that we can count on. Thanks Firestone!
2/ 5stars
by  
on January 24, 2015
Usually I am very happy with this store and their service. My last trip left doubts. I went to them for general maintenance repairs- new spark plugs- oil change and fuel system cleaning.after waiting 2 hrs for them to finish I was told my starter was cracked and no longer functional - it would need to be replaced. The cost $260 but because it happened on their watch they would charge only $200. I agreed. 1 he later I was told they were wrong it was not the starter . They had replaced it and still the car would not start. They wanted me to rent a car- at their cost and leave my car overnight so they could find the problem. I declined- called a friend for a ride and waited for their diagnosis. After several calls and no answers I was finally told my car was working and could be picked up- about 36 hrs later. I will say that they only charged me for the initial repairs I requested but I was not happy with the wait- nor the fact they really never kept me informed. In the end I really have my doubts as to what they say happened really did. I honestly have no faith that they know what they are doing. In the future I will only go there for oil changes and tire rotations. Any mechanical repairs - I will go elsewhere
5/ 5stars
by  
on January 24, 2015
I had a NYS inspection done here. So many times repair shops make things up in order to get extra money during these inspections. I have NEVER had that happen here, and I've been using them for 18 years now. I drive a bit out of my way to use this store due to their great service. It's actually inconvenient to get there, but the extra travel time is worth it!!
4/ 5stars
by  
on January 23, 2015
I had a 9AM appointment for an oil change and tire rotation. Arrived at 8:55. My truck was not taken into shop until 9:30. At 9:15 another gentleman arrived for the same service but with an 11AM appointment. His vehicle was taken into shop before mine and his service was completed 15 minutes before mine. I pointed this out to the manager and he did not charge me for the oil change. I bought my tires at Firestone along with a lifetime alignment, therefore the rotation was free. The point was time for me not money. I made the appointment to wait for my vehicle on a precious day off. I explained this to the manager and he said the mechanic was working on another vehicle simultaneous to mine, while the vehicle that showed up two hours early for their appoint had a dedicated mechanic. You need to take better care of the people who make appointments, show up on time and try to help you turnover vehicles. Due to this experience, I am likely to try another place for my service.
5/ 5stars
by  
on January 23, 2015
great customer service and they were accurate on when my vehicle would be done also liked the atmosphere of the waiting room

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