Car Repairs And Tires At 1015 S Saint Francis Dr From Your Santa Fe Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 1015 S Saint Francis Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1015 S Saint Francis Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #652164 Managed by Jeremy Thomas

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll inspect oil level, steering, the battery, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 19 Reviews
5/ 5stars
by  
on January 22, 2019
Amazing and honest work. Thank you!!!
5/ 5stars
by  
on August 11, 2018
The excellent and professional customer service from Michael at the front desk and the attention to detail from Technician Lorenzo exceeded my expectations, Their professionalism and level of Customer service give me a good experience and will gladly recommend this location.
5/ 5stars
by  
on June 22, 2018
It's a pleasure to find high skill diagnostic ability in the auto service world.
5/ 5stars
by  
on February 19, 2018
I had a brake job done on my vehicle at the Honda Dealership this same day, and noticed my tires were "bouncy". Not thinking too much, I figured my tires needed a balance. I drove into this store location without an appointment and they informed me that the Dealership which just worked on my brakes had done my brake job incorrectly and this is why I felt the "bouncing" on my tires. I spoke to the store manager, Jay Thomas, and lead technician, Tommy Callow, who showed me the "brake problems performed at the Honda Dealership", and repaired the job correctly. They were very concerned about the safety issues and even spoke to my Honda Dealership technician who performed the brake job". In short, they repaired my brake job correctly, showing me every aspect of what was previously done wrong, and made me feel very comfortable knowing they knew what they were doing and the job was done correctly. I was a past customer when it was under the name "Expert Tires" and experienced problems and thus is why I stopped going there, but given the detail of the new team, management under the"Firestone" umbrella, I would 100 percent recommend this location to anyone. Thanks to them, it saved me future problems and possibly saved my life with a brake failure down the line due to the Honda Dealership repair. Thank you Jay and Tommy!!!!
5/ 5stars
by  
on January 23, 2018
Jerome was very helpful!
5/ 5stars
on October 31, 2017
5/ 5stars
by  
on September 11, 2017
Fast, courteous, competent service! Tommy, the master mechanic, is top notch.
5/ 5stars
by  
on March 22, 2017
I really like doing most of my automotive business here. They are the friendliest staff, reasonably priced, and I am always happy with the outcome - brakes, alignments, oil changes... they do it all. Sara is very knowledgeable and Jay will promptly call me the minute my car is ready and explain in detail what they found (or didn't) and what it needs, or what they did to it - awesome staff!
3/ 5stars
by  
on September 17, 2016
I recently had 4 new tires placed on my vehicle and when I got home I noticed there was an issue with the valve stems. I called and was frustrated and upset with how the error was handled by the staff. This morning I was very surprised and do appreciate the general manager calling me (he was out of town during my on-site experience) and he has remedied the situation. Mr. Thomas is very professional and courteous and I thank him for taking the time to address my concerns. The tires are fantastic and those I give a 5.
5/ 5stars
by  
on November 29, 2015
With the sudden cold snap, I needed to replace the battery on my Honda CR-V fast. I was traveling out of town, shopped the website, found the Santa Fe store, and booked an appointment. They were fast and friendly and finished the job in a half hour. I was very pleased. If you use the website, you might want to continue reading. While chatting with the sales advisor, I found out that the main website does not check local store appointments or inventory before scheduling the appointment. If you use the website and you are tight on time, check with the store and make sure you have not been double booked. In my case, all was good and no problem occurred; but it would have been really annoying if I drove into town to find that there was no technician or parts available.
5/ 5stars
by  
on November 27, 2015
I received timely and cordial service when I got my winter tires put on.
5/ 5stars
by  
on November 23, 2015
The staff here has a great customer service attitude. This is my second time there, once for tyre repair and today for a new battery and installation. Excellent service.
1/ 5stars
by  
on October 19, 2015
They said it opens at 9 on Sundays, I've waited from till 9:30, then the manager shows up. Also I've made an online appointment and when I explained this to the manager, he says they don't online appointments to this center and keeps me waited for 2 hours. So I've waited 3 hours on the whole to get an oil & filter change to my car!!!
5/ 5stars
by  
on September 12, 2015
I needed a tire flat repaired and the salesperson was excellent. He was really attentive to the service needed and competed it timely.
2/ 5stars
by  
on August 6, 2015
My appointment was set for 11:00, I was told by the manager that they did not have an apt for me! Showed him my 4 reminder notifications. He then said he only had one mechanic and one car ahead of me. Left the car off and returned at 2: car was not ready till 3:30.
4/ 5stars
by  
on April 25, 2015
Todd at your location on St. Francis Drive in Santa Fe, NM is very knowledgable and hard working. I bought new tires and a battery. My only complaint is that the machine that checks the front end alignment (included in replacing the tires) wasn't working which means another 40 mile future trip to have this done.
4/ 5stars
by  
on February 6, 2015
I had bought a set of tires first from Firestone in 2011, and return for another set in 2014. Since I had been there before, the service man was able to pull up my info on the computer instantly. And before I knew it, I had a new set of those great tires on my car.
4/ 5stars
by  
on January 27, 2015
has been going to this location for over 20 years. No with different management and under firestone instead of expert tire there are many good things to say about the service but it seems every time I bring a car in, some small but thing is forgotten, not inspected, or unscrewed. To be fair, Teo and Robert bend over backward to help in a pinch and often throw in little freebies to help cut the costs, so, it all balances out in the end. It is convenient to have their credit card because I don't often have hundreds of dollars on hand to pay for a repair. On the other hand, I would prefer to take my Subaru to a Subaru expert so the little things are not left undone.
5/ 5stars
by  
on January 25, 2015
I always get the specials. They get me in and out for a decent price. All the guys have done such a great job on my car. One time I was coming in from out of town late and needed my vehicle serviced before going on a trip. They got me in an out and on my way. I also bought my tires from them. They helped me pick out the best for my vehicle. I would buy from them again.

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