5/ 5stars
by Vandy
on July 9, 2018
This location went above and beyond our service expectations. We went in for an oil change, tire rotation and balance and an alignment. The team was fast in getting us in, then they did the service in half the time that was quoted. They also advised me of savings on the lifetime tire balancing which we weren't aware of (we had the balancing done in December, country roads). It saved us about $30. The service manager went out of her way to make sure that we were comfortable and informed of the service being provided.
5/ 5stars
by Debbie
on June 21, 2018
Perry and his team at this Firestone are great! They have kept my car going and always check everything each time so I know what I am going to have to think about replacing soon (car has 130,000 miles). I know I can always trust them to fix what needs to be done the first time and to give me a great deal. Not sure what I would do without them. I would highly recommend this location!
5/ 5stars
by Stephen
on December 21, 2017
Great service, love the new tires.
5/ 5stars
by Zachariah A
on November 23, 2017
Up front HONEST mechanic work. No hidden charges or fees. The waiting room is small.
5/ 5stars
by Michael S
on September 1, 2017
Representative Perry and staff provided me with the most complete car and Battery Service ever! His courtesy and product and services knowledge were outstanding! Thank you so much for being where you are, recently built just a few years ago and just a few blocks from my home ... it's so convenient for me! Thank you so much.
5/ 5stars
by Mary M
on August 19, 2017
I purchased tires which were shipped to them and on the afternoon I was scheduled to have the tires installed I was running late due to traffic. They let me come anyway and installed the tires which took them right to closing time. I also love that I could purchase a lifetime alignment for my car as long as I own it! I always get excellent service here!
5/ 5stars
on March 18, 2017
5/ 5stars
by Wally G
on March 1, 2017
Had a broken stud they fixed at no charge as they were the ones that put my tires on did a quick job of it without any issues
5/ 5stars
by Enrique
on September 29, 2016
Great service done in a timely manner. My most recent interaction with this location went exceptionally well.
5/ 5stars
by Enrique
on September 29, 2016
Jessica and Perry resolved the issue I previously had and went the extra mile to not only make up for it but to have an even better than expected outcome. Thanks!!
5/ 5stars
by Robert A
on September 21, 2016
As usual, Perry rocked!
5/ 5stars
by Robert A
on September 20, 2016
Perry, Jessica and Laura were the best. Many thanks and I have already started telling my friends!
1/ 5stars
by Enrique
on September 15, 2016
Horrible, sleazy, pushy sales culture at this location. Stay away!
5/ 5stars
by mary
on August 21, 2016
Excellent experience as always! The hours are great. I can walk over to subway, Dion's, Panda Express, etc. if I want to get something to eat while I wait. Convenient location. I always take my cars to this Firestone location. I have the unlimited alignment on my vehicles since I live on a rough and bumpy gravel road. Firestone is one of the few businesses which offer that now days. This location almost always beats the time estimate they give me when I get there.
1/ 5stars
by Andrew
on July 16, 2016
Don't expect honest, up-front information from these guys. Salesperson did a horrible job explaining the costs and never said anything about applying a coupon to my total when he called for authorization on the work. I showed up with the coupon and he said it was already applied and that he told me this when he called (again, he did not). Had I known that quote over the phone was after coupon, I would have taken my vehicle elsewhere because the price was so high. I will not go back to this store again and wouldn't advise that others do either.
4/ 5stars
by Mary G
on June 30, 2016
5/ 5stars
by Robert B
on April 12, 2016
I commend Perry, Jessica, and Michael for their patience and efforts at resolving an oil leak problem on my 2004 Honda Civic. I have been taking my car to this shop for 2 years and highly recommend them.
5/ 5stars
by Victor A
on March 28, 2016
Great Service! Friendly staff.
5/ 5stars
by Andy2
on December 16, 2015
I had to get 4 new tires FAST.......and they did it !!!
5/ 5stars
by 55Bear
on December 16, 2015
I purchased my tires here last summer and have been happy with my purchase. They took care of my tire needs and replaced my tire through my road hazard warranty in a timely manner. I would sure come back to do business in the future, since it's conveniently located in my neighborhood.
4/ 5stars
by RV M
on December 10, 2015
Got six tires for my RV back in July. Then recently had my serpentine belt replaced with three pullies. Great service, but way over priced parts. Lucky I had room on my Firestone card
5/ 5stars
by Alzander
on November 17, 2015
Totally happy with the timely service provided, fast and prompt
5/ 5stars
by SAPODACA
on October 31, 2015
Needed tires for my vehicle! Had recomended tires put on and other serviced that were needed, Work done quickly and very professional. Very nice place, confortable waiting area and clean shop and restrooms, which is always very pleasent!!
5/ 5stars
by Will I
on October 30, 2015
I had a slow leaking tire that I had to fill with air every three days! I got tired of doing this and brought it to Firestone, due to my platimun status it was repaired for FREE!
5/ 5stars
by Honeybear
on September 30, 2015
I brought my 2008 PT Cruiser in due to a tire that was going flat on a regular basis. Being a premier gold member this was a free service. So I made an appointment for two days later and they took care of it inside of an hour.
5/ 5stars
by lady c
on September 27, 2015
I had tires installed, balanced and and alignment on two of my cars last week. They did an excellent job and worked as quickly as they could to complete the job. I got the lifetime rotation and alignment and know that my cars will be in good hands.
5/ 5stars
by Mr G
on September 24, 2015
Mike, and his team were excellent , prompt, and professional .
5/ 5stars
by Trone
on September 15, 2015
Another Firestone recommended this one and said they were better and he was right job well done and will be back as needed you should too!!!
2/ 5stars
by MRock
on August 6, 2015
I used them two weeks ago. And it was simply because I didn't have a choice. Won't use them again
5/ 5stars
by hgblair760
on May 30, 2015
they told me what they could do and when they could do it and how much it would cost. Everything they told me was correct and they did a fine job.
5/ 5stars
by Meatball
on May 21, 2015
Honest, competent, fast service. Friendly demeanor and overall wonderful experience.
5/ 5stars
by Meatball
on May 21, 2015
Perry was helpful, techs were knowledgeable and friendly, service was quick and reasonably priced. Will visit again.
5/ 5stars
by Angel_S
on April 30, 2015
Took my 2002 Ford Expedition in for electrical problems and a day later my vehicle is running as good as the day I bought it. The techs were friendly and went above and beyond to keep me in the loop about my vehicle and the price was very reasonable. I'm definitely taking all my vehicles to Firestone.
5/ 5stars
by toledop
on April 24, 2015
Car is running great! Thanks Firestone!! See you again when I need car service!
5/ 5stars
by LouAnn
on April 21, 2015
I dropped off my father's truck and I was very satisfied with their service. I'm always satisfied with the outcome.
5/ 5stars
by Mango
on February 4, 2015
Great service I will turn and recommend to others.
5/ 5stars
by Jachump
on February 3, 2015
Everything is working well with my vehicle and the rear brakes are doing thier job.
5/ 5stars
by Nancy57
on February 2, 2015
Always a wonderful experience, Firestone should very proud of your staff at the Bernallio store.
5/ 5stars
by Fredbear
on January 29, 2015
The manager forgot his name but is a wonderful person to work with, cares about his customers. I would and already have recommended to my family and friends.
5/ 5stars
by RoyBoy1
on January 29, 2015
I purchased 2 new Firestone Wide ovals for our 2006 Nissan Sentra and had the Tech rotate and perform an alignment service. The front desk sales reps were friendly and courteous and showed me the tires I had ordered. They were in great condition and matched up with the Bridgestone Potenza's we had on the rear of vehicle. It did take a while longer than expected to complete but I was very happy with the work and service performed. I will definitely return when I need tires or alignment again.
5/ 5stars
by ms b
on January 28, 2015
The guys are always efficient and professional. It's great service.
4/ 5stars
by mike141
on January 26, 2015
The center performed all work that I requested, they suggested some other services some I decided to have done some I did not. They did not pressure me once I informed them of what work I did and did not want done
1/ 5stars
by chavezzzzz
on January 25, 2015
I took my vehicle to Bernalillo location to repair a tire and rotate tires. They took it in and left it on the rack for over 2 hours while I waited and after asking what's taking so long they admitted they forgot about my vehicle and instead of taking the time to find out when I purchased the tires they said I needed new tires if they had they would have realized the tires had been purchased less than 16 months ago. After talking to several people in the community they all have had similar experiences...bad customer service, up-selling, and just poor business practice which is not expected from a major corporation. Truth be told all issues have been with one particular sales associate Sincerely Disappointed
5/ 5stars
by Clritter1
on January 24, 2015
No issue with service or guality. I bought shocks, 4-tires and a battery during the last six months.
4/ 5stars
by rich505
on January 24, 2015
I trust them with alignments on my Corvette and truck. Great store hours, very helpful staff!
5/ 5stars
by WAM613
on January 23, 2015
Have been treated well in the four plus years I have had my autos services at this facility. All personnel are professional, well trained and courteous; they take their time and service each customer with respect. Overall pleased with services provided at Friestone.
4/ 5stars
by Harsh
on January 23, 2015
Arthur is a nice manager. I am using this firestone since a year for my old camry and so far everything they fixed is good and running. I do not have any complains. Also Arthur alawys price matches all the services. I just get a quote form pepboys as they are very cheap but no good service and I get the excellent work done at low cost at Firestone.
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