Firestone Complete Auto Care: Your Source For Tires And Repairs At 661 Morris Tpke In Springfield

Come in to your nearest Firestone Complete Auto Care at 661 Morris Tpke for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #1112 Managed by Darrio Signorelli

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect oil level, suspension, hoses, and more. Plus, we're devoted to delivering the best quality service possible, at affordable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (973) 671-1169.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 59 Reviews
5/ 5stars
by  
on January 2, 2019
Bottom line is I completely trust the staff at this Firestone facility with respect to work needed and the extremely reasonable cost of the work more than I do the dealership where I purchased my vehicle. My car is still under warranty from the dealership and I take it to Firestone of Springfield, NJ.
5/ 5stars
by  
on November 16, 2018
The team here went out of their way to get my car in and my snow tires mounted before the major snowstorm on Nov 15, 2018. Everything was done quickly and professionally and I can not be happier with the service I received. I will definitely be returning to this location for all future needs.
5/ 5stars
by  
on October 4, 2018
Responded on February 10, 2019
We are glad you enjoyed your experience at Bridgestone, Angelique. Please visit us again soon! ^Miguel
Firestone Complete Auto Care - Springfield Management
5/ 5stars
by  
on September 3, 2018
How wonderful it is knowing that our service provider had our best interest at heart. Adam guided us honestly and we trusted his sound advice. Now that we have 4 new run flat tires, our cadillac has never rode more smoothly.
5/ 5stars
by  
on July 21, 2018
I just got flat on my leased car. Luckily, I was in Springfield where I had taken the cars that I once’s owned to Firestone. Hadn’t been there in a couple of years, but I always had great service. Service is still great. Despite how busy they were, Doug the Service Rep, was able to get in and out and back on the road. I highly recommend Firestone in Springfield if you want great reliable service.
1/ 5stars
by  
on May 29, 2018
5/ 5stars
by  
on May 13, 2018
Very good
5/ 5stars
by  
on April 20, 2018
I called Firestone in an absolute emergency because I needed my car back I have one blown tire and places I have called did not have my size tire in stock should I means I would have been a day without my car I spoke to this very friendly gentleman Adam who told me he will be more than happy to help me and stay within the means of what I can afford to pay for the repair of my car and he did just that and then exciting part is they had a spin the wheel and I was able to be the first one spin the wheel this was the most exciting experience I had knowing I had to pay some cash LMAO it was a great place and I've never felt that warm or welcome when I walked into any car establish place before and it helps that they were really clean place to I highly recommend Firestone on Morris Avenue
2/ 5stars
by  
on February 25, 2018
5/ 5stars
by  
on January 10, 2018
Firestone was great, they took my car immediately notwithstanding I didn't have an appointment. Their parking lot was completely filled with many customers inside and they completed my car service very quickly as did they with most of the other customers. I felt the sales manager and the store manager (Jim and Dario) were looking out for my best interest. I usually bring my car to the dealership where I bought it but I was tired of the hassle and I am thrilled my friend suggested I go to Firestone in Springfield.
1/ 5stars
by  
on October 22, 2017
customer service is garbage i wait for 1hour and have with an appoiment
5/ 5stars
by  
on October 1, 2017
I went in for a routine oil change and Jim the Service Advisor and his staff found a serious safety issue with the right tie-rod. The inner and outer tie-rods were replaced in a reasonable amount of time. I appreciated the Courtesy Check which found the problem and averted a serious issue that could have occurred on the road. Will use the Firestone in Springfield again and would highly recommend to anyone.
5/ 5stars
by  
on August 10, 2017
My daughter is driving to school in Florida and I feel save knowing Darrio Signorelli and his team checked her car over and did the necessary to assure her a safe trip
5/ 5stars
by  
on July 27, 2017
Very nice service and employees.
5/ 5stars
by  
on April 21, 2017
Very happy
1/ 5stars
on April 15, 2017
Went in for oil change and tire rotation. Was told tire rotation was free and it was marked n/c on the invoice but directly below was a $23.00 misc change. When I discovered my tires had not been rotated and went back in the store I was refunded $23.00. So I guess free is really $23.00.
5/ 5stars
by  
on April 9, 2017
I Worked with the Technicians at Springfield Firestone Complete Autocare they helped launch my career as a Technician so the people I worked with are amazing and get the job done! Also I have a friend who has personally known Darrio Signorelli for 25 years and has nothing but great service they were the ones who recommended me there to work for!
5/ 5stars
by  
on February 7, 2017
Exceptional service every time. Simply the best in the business.
2/ 5stars
by  
on December 5, 2016
Installation cost over-estimated; NEVER called about receipt of tires delivered by Tire Rack; overcharged for life-time wheel alignment...dysfunctional Sales operation/representatives, but great Installation Technician!
5/ 5stars
on October 5, 2016
Jim and the Staff are great. They are helpful and friendly. We are very happy with their service.
5/ 5stars
by  
on May 26, 2016
Nick was very considerate of my time. I told him that I didn't have much time for my oil change because I had to bring my son to school. He had me in and out in time.
5/ 5stars
by  
on May 21, 2016
Excellent customer service. Friendly and clean location. Extremely skilled technicians. The fastest response times. Never an issue!
5/ 5stars
by  
on May 21, 2016
The employees are so incredible here. I am a Firestone regular but this was my first time at this location and I am extremely appreciative of their hard work. I believe Jim and Darius were the manager and sales associate (I'm sorry if I got that wrong, I'm bad with names) that assisted me and they were so understanding of my time constraint and did everything they could to help me get on with my busy day. I don't live near this location, and I love my regular Firestone, but I would absolutely get to this location at 7am again to get work done before rushing to work.
5/ 5stars
by  
on April 24, 2016
5/ 5stars
by  
on April 14, 2016
Jim and Juan were fantastic!!!! They were so helpful and they had my car ready speedy quick! I highly recommend this Firestone!!!
5/ 5stars
by  
on March 28, 2016
Friendly, prompt service.
2/ 5stars
by  
on December 24, 2015
Went in for one issue that was fix, great. They talk.me into getting a wheel alignment which i didnt need. When i got my car back, it was worse then when i took it in. The car pull to the right hard and this is after the service, so they apologize and tried again. Its better but still pulls, after being there 3 times they decided to refund my money but im stuck with a issue that i didnt have before!
5/ 5stars
by  
on December 21, 2015
I was very happy with the employees and the service I received. No complaints whatsoever--it was all good.
5/ 5stars
by  
on December 14, 2015
I went in for an oil change and I was in and out in twenty minutes. The people who work there are very nice. I for sure will go back.
5/ 5stars
by  
on November 28, 2015
awesome I was impressed with the quick efficient service
1/ 5stars
by  
on November 17, 2015
I needed just 3 new run flat tires because I had a blowout on the right front tire this past April and the replacement tire had just 4,000 miles on it. I placed a request for an appointment. The earliest appointment I could get was 2 weeks away on the day after Thanksgiving. That was the first negative, there were more. Very shortly after I requested that appointment date I got a call from a person at the store. In spite of the fact that I was very clear in my appointment request that I only needed 3 tires, he said that they sell the run flat Drive Guard tires I needed as a set of 4. I told him I only need 3. His response was that he'd have to call me back! Really? Is selling someone less than 4 tires so unusual that you need to check with someone higher up? It's not like tires are created as a set of four,or that 4 tires are created as a matched set. Second negative. Third negative is that it is now several days later, and no one has called me back. So my only conclusion is that I've been blown off, ignored or forgotten. Sorry Firestone, I just don't understand this poor outcome. As a result I've had to find another vendor to sell me the tires I needed. My previous interaction with Firestone ( to replace ONE flat tire) with my other car was positive. I contacted this location because of the very positive reviews. I was disappointed to say the least.
5/ 5stars
by  
on November 3, 2015
I won't go anywhere else! They are honest, prompt, and attentive...and, always, at a great price. Recognizing that I arrived with a car that was too unsafe to drive, they promptly gave me a personal ride home...very appreciated!
5/ 5stars
by  
on October 25, 2015
I trust firestone to fix my car in every situation and it does not let me down.
5/ 5stars
by  
on October 24, 2015
No problems with asking for discounts and great service.
5/ 5stars
by  
on October 16, 2015
I went for a tire rotation and an oil change and I was in and out in an hour! Great service and friendly associates!
5/ 5stars
by  
on October 16, 2015
We have been taking our 2012 Chevy Tahoe to this location for normal maintenance for the last three years. Just recently had new tires put on and new brakes as well. Hands down the best automotive maintenance service station I've experienced. Better than the local luxury dealer service and local Chevy dealers. They are always upfront with expectations and honest regarding needed repairs.
5/ 5stars
by  
on October 15, 2015
I want to thank Jim for being such a great communicator during my experience with Firestone. I needed work completed and he was able to complete all the service the same day and explain each step to me. Overall great experience and would come back and recommend this shop
4/ 5stars
by  
on October 12, 2015
Very good service. Darrio was very knowledgeable and polite. The service was effecient other than having to tell the technician not to lean the new tires against my $55,000.00 truck. Just out of curiosity, would he do the same to a Mercedes? All good service, good tires.
5/ 5stars
by  
on October 7, 2015
Hats off to Garry G. from the Springfield, NJ store for outstanding service. He is very courteous and knowledgeable !
3/ 5stars
by  
on September 25, 2015
Could be better but okay thanks may return in the future
5/ 5stars
by  
on September 25, 2015
First time i went to the springfield nj store and they were courteous and took care of my flat tire very quickly. They took into consideration my warranty for tire repair and gave me the appropriate pro-rated pricing.
5/ 5stars
by  
on September 11, 2015
About two weeks ago I did life time service for my Nissan sentra car alignment I'm satisfied for that service.
4/ 5stars
by  
on August 16, 2015
Happy with what they did. Information they gave me.
5/ 5stars
by  
on August 6, 2015
I went in for an oil change; and they found an issue with my brakes. Thanking them for keeping me safe.
5/ 5stars
by  
on April 24, 2015
I had a flat and do not like to drive without a spare I called Firestone spoke with a Nick Kampas told him my situation and that I didn't have much time. When I got there they had the new tire ready and he told me about an oil change which I realized I need too. Everything was done in less than 40 minutes unbelievable, I'll be back.
2/ 5stars
by  
on April 24, 2015
I needed new tires, and got a good deal on the tires themselves. However, I was asked on the phone if I wanted to purchase insurance for the tires. I said no. I was charged for the insurance anyway. I should have checked the bill more closely before I signed off on it, but I was in a hurry to get to work. I need to get my AC serviced and I was going to go to Firestone, but now I will look to take my business elsewhere.
5/ 5stars
by  
on April 20, 2015
I'll recommend other family members to come here, great service and my car was ready by the time I got off work.
5/ 5stars
by  
on April 2, 2015
I used them yesterday and really appreciated the quick turnaround and the recommended services which I will have done tomorrow.
4/ 5stars
by  
on February 4, 2015
They changed a tire for a new one and Jim was very knowledgable and easy to deal with. Also offered a discount for lifetime alignment which pays for itself after 2 visits.
5/ 5stars
by  
on February 3, 2015
My tire was loosing air quickly, so I asked a coworker for a service center recommendation. He, without hesitation, said "Firestone in Springfield...they are the best". So right...they repaired my tire, checked all 4 and had me on my way in under an hour. Work was superlative at a very reasonable price. Terrific experience!
5/ 5stars
by  
on February 2, 2015
I have used them regularly past few years for regular and emergency service. Very good folks at Fire stone Springfield, get the job done right the first time. Service cost may be a bit higher
5/ 5stars
by  
on February 2, 2015
fast and easy got what i ask for , very helpfull opened on sunday
5/ 5stars
by  
on January 26, 2015
I bring all of my family's vehicles to Firestone for service. The staff is accomodating to our schedules and knowledgeable about every make and model we drive.
4/ 5stars
by  
on January 26, 2015
Staff was courteous and answered all my questions and examined the car in a timely manner
5/ 5stars
by  
on January 25, 2015
Always a pleasure to have my cars serviced here! Friendly & great service. The Team goes the extra mile for their customers.
5/ 5stars
by  
on January 25, 2015
excellent group of professionals at the front desk and in the shop
5/ 5stars
by  
on January 25, 2015
I heard some rubbing noises under the car and they test drove it and found that I needed new front brakes, rotors and that the axle put in a year ago had gone bad. They had fixed everything.
5/ 5stars
by  
on January 23, 2015
I've always had a positive customer experience at Firestone. The staff is courteous and knowledgeable. My car issues were dealt with expediently.
5/ 5stars
by  
on January 23, 2015
I have been using his Firestone for over 5 yrs. I bring my car here instead of the Lexus dealership.

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