Firestone Complete Auto Care: Your Source For Tires And Repairs At 1141 Tilton Rd In Northfield

Come in to your nearest Firestone Complete Auto Care at 1141 Tilton Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #326685 Managed by Roberto Marques

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll check oil level, steering, hoses, and more. Additionally, we're devoted to providing the best auto repair possible all at great prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 68 Reviews
5/ 5stars
by  
on December 12, 2018
Pleasant group and very helpful! They did a great job with my truck!
1/ 5stars
on October 25, 2018
Responded on December 16, 2018
Hi, thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Northfield location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Northfield Management
1/ 5stars
by  
on September 24, 2018
Roberto the Store Manager at Northfield store tried to sabotage my vehicle. Not only did he not do any kind of courtesy check or air pressure check all my tires or top off my washer fluid when they did my oil change it clearly states Full Synthetic oil change on the invoice. They used Conventional oil in my car that calls for Full Synthetic. They only added 5 qts of oil it calls for 6 qts from factory. And they also reused my old oil filter. Thought it was weird that my car was done in 8 minutes. Very unhappy with my experience here at Northfield store and store manager Roberto
5/ 5stars
by  
on August 16, 2018
Great service Immediately worked on car Quoted 1 hour, finished in 50 minutes. No upselling or added charges from initial estimate. Could not be happier
5/ 5stars
on July 30, 2018
excellent
5/ 5stars
by  
on May 7, 2018
Great experience at firestone in northfield, great service, great guys especially J. GREAT PRODUCT. ILL B BACK.
5/ 5stars
by  
on March 12, 2018
Everyone is always very helpful and clear in explaining any issues that arise with my vehicle. I bring friends and family to this location because I trust them. I really do.
5/ 5stars
by  
on January 17, 2018
This place is the best. Everyone is on the ball, helpful. and nice. I especially want to say that Joe, the tire manager is the nicest guy, knowledgeable, and couldn't do enough for you. He's definitely a 10 in my book.
5/ 5stars
by  
on January 14, 2018
5/ 5stars
by  
on December 12, 2017
I have been a customer for years, they always use my name upon entering the store. Upon picking up my vehicle Joseph was outstanding, explained everything to me, asked if I had coupons, and used them if I could. He ns his whole staff were just great.
5/ 5stars
by  
on October 10, 2017
Jay is usually the first person I see. Polite, curious and knows about my vehicle. He listens to me and what I need for my truck. Then he has the technicians check it out and we all take it from there. I enjoy my visits here. And it is never a long wait time. Sincerely, Desiree Hall
1/ 5stars
by  
on August 31, 2017
I just reported a serious complaint about your Northfield NJ store. The rep just called and told me they realized they screwed up and will make us whole for our expenses. Thank you,you did the right thing for a loyal customer
1/ 5stars
by  
on August 31, 2017
Had an oil change Wed. Driving on the hiway and the engine stated to smoke badly Turns out the oil cap was never tightened and oil was leaking on the hot engine and it stated to smoke I had to be towed and it cost me 29.50 in over charges.Also had to call a limo service to get my sister in law to the airport on time and that will cost $200.The store will not give me any relief for my expenses. My wife is livid . We have been using Firestone for over 10 years and are extremely upset with the lousy service and the lack of professionalism I would like to be repaid for the failed oil change and some type of compensation for my $229.50 expense. Please get back to me asap so I know how to handle my complaint.
5/ 5stars
by  
on June 21, 2017
5/ 5stars
by  
on April 29, 2017
It is my 1996 Geo Prizm that got the new tire.
5/ 5stars
by  
on April 27, 2017
I come here for anything that needs to be done to my car and recommend all my family and friends to go here!! Frankie B. is number one technician!! Highly recommended.
5/ 5stars
by  
on March 18, 2017
4/ 5stars
by  
on February 21, 2017
IVE BEEN GOING TO FIRESTONE FOR SOME MONTHS NOW EVERY EXPERIENCE HAS BEEN PLEASANT
5/ 5stars
by  
on February 16, 2017
I needed to get a new tire for my vehicle so decided to try out your establishment. I called Firestone and talked to two of your employees there. They were very nice and helpful. They told me I could come in and they would help me find the tire I needed for my car. When I came in I was greeted by Japhet, who was very nice . His personality was cheerful and he was a great help. He informed me of the prices and what services where going to be done to the car. My tires were done very quickly, they even cleaned up the tires on my car and did a courtesy check. When I was done Japhet explained everything to me about the warranty on the tires . This is my first time taking my car to Firestone and I must say I was very impressed and happy with my service there. I will definitely be coming back. Thank you .
5/ 5stars
by  
on February 13, 2017
The gentleman are very professional and attentive to the needs of customers. Their attitudes are jovial and they take the time to explain your service and price.
5/ 5stars
by  
on February 7, 2017
Thanks for everything That awesome experience thanks again.?????
1/ 5stars
by  
on February 6, 2017
Worse repair shop ever. Had a antifreeze leak never brought to my attention and only notes on paperwork was tpms light on....didnt check the air
5/ 5stars
by  
on November 12, 2016
Customer care and automotive service was absolutely phenomenal!
5/ 5stars
by  
on June 21, 2016
I am very happy with the service I received at the Northfield, NJ Firestone service center. Upon arriving at the store, I was greeted with a very friendly 'Hello, how are you today? How can I be of service?' They provided my required service, tire balancing and free rotation (I purchased tires from Firestone). I like their free courtesy check and recommendations which were given as information without being pushy. J Morales, my service rep, is always friendly. He makes you feel welcome and happy to serve you. Thanks!
1/ 5stars
by  
on May 17, 2016
Car not fixed after 4 days in shop
5/ 5stars
by  
on May 11, 2016
My car was taken in right at the scheduled appointment time. The technician (I don't know his name) did a great job checking my rim, tire sensors, and mounting my new tire. The Service Manager Roberto was excellent as was my service adviser Joseph. Please commend them.
5/ 5stars
by  
on April 9, 2016
J was helpful and pleasant.
5/ 5stars
by  
on December 25, 2015
I'm a regular customer because I can rely on the crew to get repairs done on time and at a fair price.
5/ 5stars
by  
on December 21, 2015
Everything was clearly explained to me. Mechanic was excellent as was the entire staff! Went above & beyond my expectations 5 Stars. I would return! Thanks, Steve
5/ 5stars
by  
on December 2, 2015
I started using them and am very pleased with my results on every visit. I have 3 vehicles and it's nice that they can work on all of them...
5/ 5stars
by  
on December 1, 2015
I went for new tires but the smell of Gas was noticeable. ...I mentioned it to them and as a courtesy they looked into it....found a cracked fuel pump that was missed by 2 other technicians
5/ 5stars
by  
on November 24, 2015
Very friendly staff, helpful only place I'll go for car troubles. All of your questions will be answered clearly and in detailed explanations.
5/ 5stars
by  
on November 23, 2015
Had to replace my tires and they were all very helpful and nice.
5/ 5stars
by  
on November 12, 2015
This store is always great. fast and friendly service.
5/ 5stars
by  
on November 10, 2015
I never heard of firestone but I'm so happy my brother recommend me to them. I needed 4 new tires and an alignment. My brother is in the Navy and had to leave and wanted to get my car fixed before leaving. They didn't have my tire size the day I walked in. But they let me order and pay for everything due to my brother leaving and I came back the next day to leave my car and get the services done. Time wise I wasn't to happy but I'm not complaining because it was worth the wait. My car drives 100% better and if it's because they took there time to make it right. It was all worth it thank you firestone. I will never go anywhere else.
5/ 5stars
by  
on November 9, 2015
Went in for 4 tires, service folks made some suggestions on other items needing attention which I was already aware of so it was nice to see the honesty.
3/ 5stars
by  
on November 2, 2015
Used them in the past better service this time Then before
5/ 5stars
by  
on October 24, 2015
While in Northfield, Joseph B. helped me a lot. He was very knowledgeable, hospitable and honest! The other guy was also helpful and found my oil filler cap when I didn't even ask him to. Great experience!
5/ 5stars
by  
on October 23, 2015
The guys who work here are the best! They are honest, which is extremely hard to find in the auto care business. I don't trust anyone else with my car. Thank you for taking such good care of me and my car! I'll see you guys soon for my next oil change.
4/ 5stars
by  
on October 23, 2015
Just had an oil change fast and good value and friendly staff too, will return again .last year had a brake job ,didn't go for the high end quote I got from another shop, Firestone resurfaced the rotors while they r still on the car. I felt it wasn't necessary to replace them as the other shop wanted to, I don't use the car that much . Brakes working just fine after 8000 miles, good value service
2/ 5stars
on October 3, 2015
Charged me 60+ to fix a low beam head light in which i supplied the new bulb.
5/ 5stars
by  
on September 30, 2015
I was very pleased with the Firestone. My husband used them all the time when he was alive. The service was outstanding and I will be using them for all my auto needs
3/ 5stars
by  
on September 23, 2015
This store is not so professional, it seems like they don't care about your vehicle and they just go through the motions with the customer service. Do yourself a favor, use the other closest Firestone store.
5/ 5stars
by  
on August 6, 2015
While we were traveling from out of state to the Jersey shore, our tire got a nail in the wheel well, and needed to be replaced. the team from start to finish did a superb jobm extremely customer focused! Extremely pleased!
2/ 5stars
on July 29, 2015
Brakes were only done if did rotors & still make so much noise alignment no paperwork and still off had to go again
4/ 5stars
by  
on June 22, 2015
Offered great services at great prices, very pleased!
5/ 5stars
by  
on June 22, 2015
Excellent service by Japhet Morales. Detailed analysis.
5/ 5stars
by  
on June 8, 2015
Japhet & Gary took care of the office stuff, and the mechanics did my oil change and multiple checks. I plan to do brakes and tire replacements using my new Firestone credit card, and other to dos that I think non-Porsche staff can do professionally.
4/ 5stars
by  
on May 30, 2015
They had to order the tire it came in the following afternoon and the work was quickly completed
4/ 5stars
by  
on May 18, 2015
more then happy with service I had done..will use again
5/ 5stars
by  
on May 6, 2015
From my first call for a estimate i was sold ! Each and everyone at the Northfield care center was great. The prices was reasonably and the workmanship was outstanding, no one tried to over sell me services that i didn't need. But i was offered extras at a discounted price. The atmosphere was the most pleasant and welcoming I've come apond in a long time. So many people have lost there sense of customer service and just being pleasant in general, but this property have not.
5/ 5stars
by  
on May 5, 2015
I'm from North Carolina and i love the way they treat me very nice people anytime I need work done this is where I'm going
5/ 5stars
by  
on May 4, 2015
Excellent automobile knowledge and great customer service everytime I visit!
3/ 5stars
by  
on May 4, 2015
misleading tire sale. Add said "buy 3 get one free" and that was not honored...
5/ 5stars
by  
on April 6, 2015
Amazing service, best pricing, compared to other car places, these people have good cheap prices. I recommend them.
4/ 5stars
by  
on February 28, 2015
Good service and information. Nice experience. I will go back.
5/ 5stars
by  
on February 26, 2015
I was very happy with the timing and efficiency of the staff.
1/ 5stars
by  
on February 6, 2015
went there and 3 times and each times I was told I needed something else. I was over charged on a set of 4 tires.
5/ 5stars
by  
on February 2, 2015
Have dealt with Gary the manager there and on every occasion he has been a gem to work with ...
4/ 5stars
by  
on February 1, 2015
I got four new tires on my wife's Grand Caravan. The sales staff was extremely courteous and helpful. The install was done quickly.
5/ 5stars
by  
on January 31, 2015
Make sure the job is done right very informative. Great value
5/ 5stars
by  
on January 26, 2015
I have three vehicles that I routinely have serviced at this location. The work is always done in a professional and outstanding workmanlike manner. The staff is friendly, knowledgeable and explains every detail of the service. The facility including the shop is kept neat and clean. There was a cleaning service there on my last visit which is a rarity in todays competitive market where cutting costs seems more important than impressions. My appointment schedules have always been kept and I have never been made to feel like I was less important than any other customer.
5/ 5stars
by  
on January 25, 2015
Great store will come next time to get of oil change
5/ 5stars
by  
on January 23, 2015
I used them to purchase tires, do oil changes & other repairs as they came up. Very satisfied with their work.
4/ 5stars
by  
on January 23, 2015
I enjoy bringing my car to firestone for all of its repair needs. The staff is freindly and knowledgeable.
5/ 5stars
by  
on January 22, 2015
Took care of me right away and my car was checked in a competent and speedy matter.
5/ 5stars
by  
on January 22, 2015
Always use them with all of my vehicles past & present. Always very competent service work & they treat you very well. Will continue to utilize them because of their skill ,professionalism & customer service skills.
5/ 5stars
by  
on January 22, 2015
Very friendly and trustworthy. Informative and honest.

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