5/ 5stars
by Lindamaria S
on November 4, 2018
Tim is the fastest most Efficient mechanic. Eric in the front is the friendliest firestone professional. These two are assets to the company and should be recognized for all that they do. Their honest and amazing in every way. I never wait long and they always do the best they can for every client that comes in too. While I waited for my oil change this past time I witnessed amazing customer service but the two front associates on 11/3 in the front were just so extremely accommodating to everyone that they called or who walked in. I don’t have much time to write a survey but this one was well deserved. My entire family goes to firestone in Middletown because you can’t beat the service and they make you feel like more than an average customer. I always feel like I’m priority when I get any service. Thank you firestone in Middletown for delivering world class customer service!!!!
Responded on January 4, 2019 Hello Lindamaria, thanks for the positive feedback! We're always happy to hear good things from our valued Firestone customers. Please let us know when to schedule your next maintenance service. ^Miguel
Firestone Complete Auto Care - Middletown Management
5/ 5stars
by Don H
on October 17, 2018
I have visited this location many for repairs or to have maintenance performed for each of my four vehicles. The management team, techs and staff are HONEST and CUSTOMER CENTRIC. They get the work done ON TIME and COMPLETE. They keep you posted as this process unfolds. KUDOS to the entire staff.
5/ 5stars
by Anthony D
on October 1, 2018
I was supposed to be there at noon but got there at 330 and they had no problem of getting the job done at a very timely time they were a Great team
5/ 5stars
by Don H
on August 30, 2018
I have been a customer at this shop for many years. They are honest and very reliable. I have had two cars in for work in the last two days. EVERYONE in the building cares about about serving their customers in a professional and honest matter.
5/ 5stars
by Christine
on October 5, 2017
Great service and very helpful with all my questions and appointment that I set up!! Gave me all discounts that were available for my service!!
4/ 5stars
by Robert N
on June 4, 2017
The service was accurate
5/ 5stars
by Lori A
on April 28, 2017
The tire manager Joe and tech Bryan Z. We're extremely helpful and quick in answering all my questions and concerns. I will not only be back but will recommend middletown firestone to my friends in the area.
5/ 5stars
by Ann R
on January 8, 2017
Trustworthy and reliable. I highly recommend this place. Been going here for years with no complaints.
1/ 5stars
by Robert N
on November 3, 2016
The reason for the low rating, is as follows: I received and oil change and the oil counter wasn't reset. The oil change insist of a 25 point check. My point fluids weren't replenished. They were suppose to be topped off. And, I wasn't informed about an oil change rebate. Why? I am ticked off, because I paid alot of money for this oil change. 80.00 dollars was the price. Thank you.
5/ 5stars
by mark k
on August 23, 2016
it is always a great to deal with you and your team could not be happier
5/ 5stars
by Deborah A
on August 20, 2016
Service is top notch and all techs and service managers are pleasant and listen to your concerns. They offer solutions rather than say "tough luck, or that's the way it is" as I have found competitors do.
5/ 5stars
by Ann
on June 10, 2016
I know I get great work from a trustworthy place. Everyone is helpful and friendly. They understand my needs and finances which not many other places care about. I have recommended this place to family and friends.
5/ 5stars
by Ann R
on March 22, 2016
Finally a place I can trust. Eric always treats me like family.
5/ 5stars
by Muff
on December 22, 2015
I have a Lexus IS and had hit some serious potholes last winter which had really messed up my front end alignment. I thought that the dealership had corrected it but within a year my front tires were ruined after only being driven about 20,000 miles. Called up the Middletown, NJ Firestone location (Store #7544)(A friend had recommended that particular shop), spoke to the manager who was VERY helpful and reassuring, made an appointment and brought it in. I was in and out in less than an hour with 2 new front tires. The shimmy and front end vibration was completely gone, which never was the case when the dealership did the alignment, and the drive has been great ever since. Everyone in the shop was a total pro and the manager rocked! I knew that I was in good hands! Thanks guys! Your shop is my home for all things tires from here on in. I'm also going to check into the other services that you provide!
5/ 5stars
by BigSea
on December 7, 2015
Recently had a problem with wipers , staff found cause of problem just needed a minor adjustment . They could have easily taken advantage of me , just the opposite they didn't charge me anything . I was not surprised because the reason I went to the Middletown store was I knew Ron and his staff were very honest and always up front with their service advice. A month or so later I returned for tires because of their dedication and work ethic.
2/ 5stars
by Seany b
on December 6, 2015
I Purchased 4 new tires, installed because I saw an on line sale . When I got to the Firestone store the sales associate told me that the sale had ended last week. I was certain that I had remembered the sale price still in effect until the end of that current week. Second guessing myself, I said, oh well, to the associate and told him to install the tires anyway. I walked back home, I rechecked the internet site for the Firestone sale and saw I was right!! When I went back to get my car ( with new tires) I stood in line behind a customer that was asking about the same sale price on tires. The associate told him the same thing he had told me just 2 hours earlier. I said out loud, That's not the case sir, the sale is still active because I just left my home and confirmed the sale date time line. The customer ahead of me received his discount, as did I. The associate didn't even check on line to confirm the sale dates, which leads me to believe he knew all along. What does that tell you? I know what my conclusion is.
5/ 5stars
by Ann317
on December 1, 2015
I finally found a place I can go for all my auto needs that I can trust. This place is dedicated to the customer.
5/ 5stars
by 12345HJGHKL
on November 14, 2015
I know I can get great service and the men who work there always are helpful when it comes to recommending different services my vehicle may need. I only wish that I could talk to a pretty girl at the desk. (no offense Pat)
5/ 5stars
by Brown S
on November 12, 2015
No complaints. Satisfied with the work that was done.
5/ 5stars
by ang12
on November 2, 2015
they resolved my issue quickly and professionally.
5/ 5stars
by RichardAllan3
on November 2, 2015
I am satisfied with the service provided and price quoted
5/ 5stars
by Gilp
on October 23, 2015
We feel like we get great service at this facility
5/ 5stars
by Teresa32
on October 22, 2015
On October 20th, 2015 - I noticed "Low Tire Pressure" symbol on the car dashboard. Went directly to Firestone in Middletown to have the tech check the tire pressure. Pat Deliaccio took all my information and immediately had the tires checked by 09 Shahbazz, the technician. Both gentlemen were very professional, curtious, and informative. I had a two hour drive to Brentwood Long Island, NY, was on-time for my appointment, and due to their kind/quick service I felt comfortable and safe to drive that long distance. Thank you!
5/ 5stars
by Big B
on October 3, 2015
The management and crew in Middletown NJ are excellent. Every aprt of the invoice was explained. The work has always been impeccable.
5/ 5stars
by Judy A
on August 6, 2015
Have serviced all family vehicles at this location for many years. Wouldn't go anywhere else!!
5/ 5stars
by Gina D
on July 30, 2015
I used them yesterday and my car feels like brand new! Great Job! would definitely recommend!
5/ 5stars
by DeborahH
on June 7, 2015
I have switched from using dealer to Firestone for about a year now...cannot be more pleased with scheduling to pricing. Highly recommended. Eric is very helpful as well.
5/ 5stars
by Excalibur
on June 1, 2015
I went to them almost two weeks again and was quite pleased with the facility and the service performed. I will use them again and recommend them to family and friends.
5/ 5stars
by Albert J
on May 21, 2015
Ron Streich the Store Manager is a professional and always answers all my questions to my satisfaction. Also Pat D. was very helpful as well as technician who worked on my car.
4/ 5stars
by rhea
on May 11, 2015
A week ago I got the tire resealed months after a tire repair and they took care of the bill, FULL SERVICE!
5/ 5stars
by neicy07735
on May 3, 2015
I went to the Middletown NJ location last week. Such fast and friendly service. I will definitely go back!
5/ 5stars
by GK26
on April 19, 2015
Ron, Eric and the guys are always very friendly and helpful. They always do their best to accommodate, my car is always ready quickly and as promised. Always fixed right the first time and they are always honest about what needs to be done now and what can wait. Would never bring my car anywhere else! They are simply the best!
2/ 5stars
by M10_HLMDL
on April 17, 2015
Tire balance was checked at a different shop and revealed that the new 4-tire installation done at Firestone was off.
4/ 5stars
by Jenifer s
on March 12, 2015
I took my car into be looked at for a noise that I was hearing. They called me a hour or so later and told me they had looked over the car and couldn't find anything wrong with it. He said that everything was great right down to the oil and my car was ready. Wow! when has a service center ever told you that. They always have a suggested repair.i appreciate the honesty! I keep returning because of that.
5/ 5stars
by roger1976
on March 4, 2015
Low tire pressure, checked all tires and added air to all, was zero outside
5/ 5stars
by Dondi
on February 27, 2015
I had a very good experience and did refer my friend who went there also.
5/ 5stars
by Tim 5
on February 26, 2015
Ron and Eric are awesome always exceeding my expectations and delivering when promised.
5/ 5stars
by kathyfitz1125
on February 26, 2015
This service center is great. The staff is courteous, fully explains everything for those who are not car savvy. They are honest about appointment availability, how long a procedure will take and what needs to be done. They of course will make recommendations but I never feel forced to take on extra procedures. They are great about honoring coupons so that you can get the most savings for your money.
5/ 5stars
by SueOC
on February 8, 2015
The guys there are always helpful, friendly and do their best to provide great service.
5/ 5stars
by curzj
on February 4, 2015
I started using Firestone for oil changes and then bought tires. Every time I stop in or make an appointment for service everyone is friendly. I often receive coupons which makes Firestone very competitive also. Then I needed tires and shopped around. I couldn't beat getting one tire free and was there for service anyway. I love this place I sent my husband and daughter to Firestone as well! Thank you and keep up the great services and prices!
5/ 5stars
by Laurie1968
on February 4, 2015
I've always used them and they are very good and reliable
5/ 5stars
by Tom B
on February 3, 2015
Having been a regular Firestone customer for about 8-10 years, Middletwon Firestone is always on their game with courteous service, promptness and competent repairs, moreso than others I have patronized and drive an extra ten miles to service my vehicle here. Eric in particular, provides outstanding service. This time around, the service rep was new, but, provided good service, nonetheless. My go-to repair and maintenance shop.
5/ 5stars
by Allie3
on February 3, 2015
I always feel confident that my car is in good hands at my local Firestone! Returning for a fluid check is never a problem. I appreciate that so much.
5/ 5stars
by Norman L
on February 3, 2015
I have been a Firestone customer for fifteen years -- the last five years at the Middletown, NJ, store, under Ron Streich's management. I have been pleased to commend both Ron and his "second in command," Eric many times on past surveys. I do so here and in general, recommending them to anyone desiring sympathetic, intelligent, and very caring and courteous automotive services.
5/ 5stars
by Bob F
on February 3, 2015
Very Fussy who works on my car. These mechanics are fantastic.The service writters are very professional, courteous, friendly.
5/ 5stars
by jspector
on February 2, 2015
I started at Firestone in Red Bank, 20 years ago. Ron was he manager and when you moved him to Middletown I followed him even thought it means an extra 80 mins of travel (both ways two trips) over using a more local store. Firestone has taken care of all of my cars from oil changes to tires to major repair. Ron has always been open honest and taken the time to explain everything. I have sent friends to your your store who are now customers. My family have been loyal Firestore customers and Ron is a big part of that.
5/ 5stars
by johno
on January 28, 2015
Ron and his staff are top notch! Knowledgeable and willing to work with you. Kudos to Eric and Mike for great customer service! I'll keep coming back for service in the future.
1/ 5stars
by Bill123456
on January 25, 2015
Absolute liars. Sat here for two hours telling then what my issue was and they refused to agree/believe that I knew what I was talking about. They insisted that I needed three engine mounts that would total around $1200 when it ACTUALLY was a problem with the rear axle and e-brake. I got the job done by my mechanic back home who showed me the vehicle on the lift. He showed me my engine mounts were just fine and didn't need any repairs whatsoever. The job ended up costing $400 as compared to Firestones $1200 which would not have fixed the issue. Strangely enough, the only other customer in the waiting room also mysteriously had "engine mount" issues. Special of the weekend, I suppose? Look out for these guys. They're not even a little bit honest.
5/ 5stars
by pete a
on January 25, 2015
good service-- always feel welcome--very helpful -like family
5/ 5stars
by Consumer
on January 25, 2015
Great place for auto repair. They let you know what needs to be done why it needs to be done and give you a fair reasonable price to do it. First auto repair shop I've been to that you don't feel like you paid to much.
5/ 5stars
by federal
on January 25, 2015
The manager Eric and the mechanic TJ proved ed exemplary service discussing options for upcoming service needed.)
5/ 5stars
by elerner
on January 24, 2015
Everything done correctly and on time...will be happy to go there again!
5/ 5stars
by Xcountry
on January 24, 2015
Have been taking my cars to Firestone Complete auto care in Middletown for years and have always been very satisfied with the service. Ron the manager is the best!
5/ 5stars
by JimOFmiddletown
on January 24, 2015
My wife Karen and I have been customers of Firestone in Saddle Brook, NJ; Danbury, CT and for the past 14 years in Middletown, NJ. Ron and the team have always gone out of the way to provide us and our cars the highest levels of service.
5/ 5stars
by JOK23B
on January 23, 2015
I recently had a set of four new tires installed. Despite it being the day before a holiday, the work was completed quickly. The salesperson was very helpful in selecting the right tire for my car. The work was finished in the time frame promised and I was kept aware of progress.
5/ 5stars
by DC S
on January 23, 2015
I live in Washington, DC, but only trust my beloved 2004 Nissan Xterra to Ron, Eric and the Middletown, NJ staff! When I visit my sister in Middletown, I leave the Xterra with this Firestone crew for maintenance, e.g. new tires, systems flushes, and of course, oil changes. They always finish on time (early, even) and are as personable and knowledgeable as they come. I'm moving to Colorado and will greatly miss them.
5/ 5stars
by Cam O
on January 23, 2015
The guys at this Firestone are top notch. I learned more from a few answered questions from them then I did in hours of browsing the internet. I've been bringing my car there (07 Honda Civic) regularly for 3 years for all its services. They're never pushy and are quick and reliable.
5/ 5stars
by poona
on January 23, 2015
I use them regularly for alignment, oil change, brake job.
5/ 5stars
by Lisa P
on January 23, 2015
Fast, honest, reasonable, reliable and friendly. I couldn't be happier their service.
5/ 5stars
by Math t
on January 22, 2015
I have been dealing with Firestone in Middletown for a number of years. One of the biggest reasons is how wonderful the manager, Ron, is. He is very accommodating and trustworthy.
/-74.120176,40.400618,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
