Car Repairs And Tires At Lacey Mall Rt 9 From Your Lanoka Harbor Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at Lacey Mall Rt 9! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #19186 Managed by William Tatler

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll check tires, steering, the battery, and more. Plus, our team believes in delivering the best quality service possible, at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (609) 489-5875.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(3.9 of 5) - 34 Reviews
5/ 5stars
by  
on January 6, 2019
Knowledgeable and caring team! Jennifer was great at providing information at front and techs did awesome job resolving my issue!!!! Keep it up Firestone!
5/ 5stars
by  
on September 23, 2018
Lacey firestone is the only place I will take my vehicles. They are always professional, honest, and truly only care about my safety on the road.
5/ 5stars
by  
on August 20, 2018
I want to make everyone on here aware that this firestone is the best and only place we take our cars. I suffer a lot of anxiety when driving. Every noise makes me feel my car is going to break down. I will only take my vehicles to firestone to get checked and everything fixed. I have been to everywhere and Lacey firestone is the only place I feel I am safe on the road again. They have the greatest warranties and the nicest staff and mechanics around.
5/ 5stars
by  
on July 31, 2018
The team at Firestone of Lacey took great care of my car. They gave me advice that I felt confident about. I’ve been oversold at other local auto care centers but I’ve never felt this way at Firestone. I’d definitely recommend them to anyone who is seeking trusted knowledge and five star service.
5/ 5stars
by  
on July 6, 2018
1/ 5stars
on May 27, 2018
1/ 5stars
by  
on May 27, 2018
We rated this 2 weeks ago, and still have not received a call from management. I guess Firestone really doesn't care about their regular customers.
1/ 5stars
by  
on May 12, 2018
We have been going to Firestone for quite awhile. Approximately 1 month ago my daughter brought the escape in because she heard a sweaking noise coming from the brakes. She went to Lacey firestone. Told them about the noise, they then put it up on the lift. They told her their proably was a rock but everything else was fine. They did this as a courtesy, because she was just in 1 week prior . They never wrote her up in the system, I guess because we are regulars their. On May 10 she went in for a oil change, now she needed all rotors and pads costing approximately $900. So for almost a month my daughter has been commuting with a problem that could have been fixed earlier. Or partially fixed. We are very disappointed and explaining this to the manager he refused to listen to us because he didn't see it in the system. Very disappointed customer!!!
1/ 5stars
by  
on May 12, 2018
We have been going to Firestone for quite awhile. Approximately 1 month ago my daughter brought the escape in because she heard a sweaking noise coming from the brakes. She went to Lacey firestone. Told them about the noise, they then put it up on the lift. They told her their proably was a rock but everything else was fine. They did this as a courtesy, because she was just in 1 week prior . They never wrote her up in the system, I guess because we are regulars their. On May 10 she went in for a oil change, now she needed all rotors and pads costing approximately $900. So for almost a month my daughter has been commuting with a problem that could have been fixed earlier. Or partially fixed. We are very disappointed and explaining this to the manager he refused to listen to us because he didn't see it in the system. Very disappointed customer!!!
1/ 5stars
by  
on January 18, 2018
Brought car in ,brakes sounded funny. Told I needed brake pads,rotors, whole brake job. Cost...$1000. Add another 400 for 2 tires I would need, because there was a nail in 1 tire and the tire was "shot"! Told them I needed to price shop. Took car to another mechanic,,,"brakes where very dusty,(or from salt), patched tire,cleaned them up,,,10000 miles left on brakes. $50. Way to gain customers and trust Firestone!!
5/ 5stars
by  
on December 31, 2017
Courteous staff excellent service, highly recommend you getting service done at this facility
5/ 5stars
by  
on October 1, 2017
Wonderful service, open friendly and very honest
5/ 5stars
by  
on September 18, 2017
I am extremely pleased with the Lacey/Lanoka Harbor Firestone location because my time is valuable and they are always efficient. I have a 2008 Acadia and am trying to keep it healthy as long as I can. The repairs are always explained to me in detail and I am kept aware of progress by phone. I've never spoken to a representative in this location who wasn't pleasant and professional.
1/ 5stars
by  
on August 16, 2017
i had four new tires installed. After driving a few miles I heard this strange sound coming from the rear drivers side. I looked in the side mirror and my back tire was wobbling and ready to fall off. It wasnt tightened completely and could have caused a serious accident if I went on the parkway as planned.
5/ 5stars
by  
on May 1, 2017
Thank you Firestone of Lacey! You always make me feel welcome! I will always recommend.
5/ 5stars
by  
on October 31, 2016
Best. Super quick and nice customer service.
5/ 5stars
by  
on July 29, 2016
I had to go back because the after 2 days because the A/C charge did not hold in the system. They were very concerned and quickly got my car in and did a through check of the car and found the leak.
5/ 5stars
by  
on June 30, 2016
The manager and staff not only interacted with me and other customers well, but also had kind words for his technicians from what I could hear.
5/ 5stars
by  
on November 21, 2015
Went there for tires and a front end alignment. Car was done a lot sooner than I expected, great service!
5/ 5stars
by  
on September 25, 2015
I used them weeks ago and so glad that I did will use them again
5/ 5stars
by  
on September 25, 2015
I got a screw in my tire they where very close to closing they took me anyway was in and out in 10 minutes. Great bunch of guys working there
5/ 5stars
by  
on August 6, 2015
I was there two weeks ago visiting a relative and went for an alignment
5/ 5stars
by  
on June 28, 2015
I had tires installed a month ago and thank goodness had road hazard covered! The store manager, Keith, and service manager Billy provided exceptional service and my expectations were exceeded. They made me feel like family, not just a customer.
5/ 5stars
by  
on April 7, 2015
I was there Monday and they did a great job!!! they did a excellent job, very professional, right on time, everything was great!!!!
5/ 5stars
by  
on February 28, 2015
I used them for tires and front end work in the past. They are the only place that was able to align my truck right the first time every time. The service writers and mechanics are also very friendly and understanding of your needs.
5/ 5stars
by  
on February 26, 2015
Great service will be back all the time good people
5/ 5stars
by  
on February 26, 2015
I've been using Lanoka Harbor Firestone for over 15 years and they have Never let my family down !
5/ 5stars
by  
on February 3, 2015
I work in the same plaza and its very easy use your service, The team members are very friendly and informative.
5/ 5stars
by  
on February 3, 2015
Manager Keith always provides the greatest advice.
5/ 5stars
by  
on February 1, 2015
They always do a good job, are courteous, and very helpful.
1/ 5stars
by  
on January 31, 2015
I went to the Lanoka Harbor N.J. shop a few months ago with my 1999 Buick Le Sabre that had one leaking brake line. I was told they "have to replace all my brake lines, I needed new tires, and I had a small gas leak". My response was "O.K. how much will this cost me"? The manager quoted me a price of roughly 3,000.00. I told him no way I only want the brake line fixed and to give me the keys. He then told me they had to fix everything or nothing at all and that I couldn't drive my car away from the shop because it was an "unsafe vehicle" and had to have it towed to my house. I actually left the shop feeling like they were trying to extort business and money from me. I mean eventually I would have had the other problems fixed somewhere else cheaper but I just don't have 3,000.00 to just put out like that or pay off a credit card for 10 years..
1/ 5stars
by  
on January 28, 2015
I use this location very good service and friendly I highly recommend them
2/ 5stars
by  
on January 23, 2015
Strange that Firestone is asking me for a review more than a month after my service date. Service was ok, not great. I spent over an hour on the phone with the weekend manager the Saturday before my appointment just to make sure he understood what was to be done and I understood what the costs would be. Final cost was of course higher but I almost expected that, there are always tack-on and additional fees. What was really disappointing was that the weekend manager only wrote half of the services I wanted done on the service order, and he did not order any of the parts that would be needed. Spent a lot of extra time going over it with the day manager on my appointment date and a lot of extra time waiting while he ordered several parts he needed and then waited for the local parts store to deliver them. And I still had to come back the next day because they only had 3 of the 4 tires needed.
1/ 5stars
by  
on January 23, 2015
Vehicle was in for an oil change. Technician didn't tighten drain plug and leakedo oil. If I didn't catch it the plug would've fallen out and blown my engine.

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