Car Repairs And Tires At 541 River St From Your Hackensack Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 541 River St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Store #1015 Managed by Charles Luciano

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll inspect lights, suspension, hoses, and more. Additionally, our team believes in giving you the best service possible, at unbeatable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.1 of 5) - 84 Reviews
5/ 5stars
by  
on February 13, 2019
Just good work !!!!
4/ 5stars
by  
on December 29, 2018
1/ 5stars
by  
on November 11, 2018
Worst customer service I ever had, I am not sure what is his name, but he is old person who is working in reception, he don't know how to talk with customers. He is very rude and what ever I asks he used to get frustrated and never explained properly 2nd most thing, They told me to replace 3 tires, but I replaced all my 4 tires with Firestone tires, I requested them to provide my one old tire(which is very good condition) priorly. once service is completed, when I ask them where is my Tire, they told me "We already recycled", how can you guys recycle my good tire, I could have use it as my back up. I am not sure whether they realy recycled the tire or its seems they will resale it. Worse service I ever had
Responded on December 27, 2018
Thank you for reaching out to Firestone, Tejoram. We do apologize for the negative experience at our Hackensack location. We strive to provide the best service possible. If you could email us at socialcare@bfrc.com with your contact information, invoice number, and a link to this review, we will escalate your concerns to our upper management team. We look forward to your timely response. ^Miguel
Firestone Complete Auto Care - Hackensack Management
5/ 5stars
by  
on November 4, 2018
always great service.
Responded on January 4, 2019
Thanks for the great review, austin. It was a pleasure serving you as a valued Firestone customer. We look forward to working with you in the future. ^Miguel
Firestone Complete Auto Care - Hackensack Management
5/ 5stars
by  
on July 23, 2018
Very friendly crew. Clean and open waiting area. There's even a phone charger! Saved me almost $100.
5/ 5stars
by  
on March 3, 2018
Quick!
5/ 5stars
by  
on February 9, 2018
Always a pleasant experience, the communication and the search of alternatives to suit the customer's budget are their goal.
4/ 5stars
by  
on January 17, 2018
I would like to recognize the advisor Gil at Hackensack Firestone. He is always helpful and takes the time to explain the situation even though he is very busy. He tries to give the best pricing which is very appreciative.
5/ 5stars
by  
on October 29, 2017
Nice people
5/ 5stars
by  
on October 11, 2017
The Service Manager was excellent! Very courteous and very considerate of how much I was spending, what was needed, etc. No upsale schemes (didn't try to sell me something I didn't need). Just good, old fashion sales technique. Excellent service. I have ALREADY recommended them to a couple people. I will be going back.
5/ 5stars
by  
on September 23, 2017
Honest and reliable. The two most important traits of business. These guys are simply the best in the franchise. Been to many locations in different states. Not all are bad but never am I taken advantage of when I go to these guys in Hackensack. Excellent leadership and skilled technicians makes these guys standout against the rest.
1/ 5stars
by  
on September 15, 2017
Had appt, said it will be ready in 2 hrs. Came back an hour and a half later, car still in same spot I parked. Was told it couldn't be done in half hour, so take the car and come back another day. No apologies.
1/ 5stars
on September 14, 2017
We miss Chris, the manager. Have been going to this particular store for over 30 years. Today when I walked in, I didn't even get a greeting nor was anything explained or any service recommended. Poor customer skills.
5/ 5stars
by  
on August 31, 2017
Best location to have any work done, Everyone there is friendly and knowledgeable.
3/ 5stars
by  
on June 24, 2017
I was charged for the service which was not done. I made a complaint about that and they offered me to do the service again at their store. So I feel they respect customer concerns and try to resolve
5/ 5stars
by  
on June 12, 2017
I went this weekend to purchase tires for my Cadillac Escalade and was blown away by the great prices and the offers given to me to reduce my cost.. What truly amazed me was the honesty.. My dealership told me i was in need of brakes on my next oil change well it was time for oil change .. So i mentioned it to the Manager which was handling my purchase he said we will take a look and advise you.. well guess what ?? The dealer tried to screw me over... All my Brakes were in the Green marker meaning All Safe..No need to replace.. Cant believe how dishonest my Cadillac Dealer was...But now Firestone of Hackensack has my business and all my family/friends business..
5/ 5stars
by  
on June 8, 2017
Great Place for all your Car needs with great help.
5/ 5stars
by  
on May 29, 2017
Just an amazing experience every time I go. The crew treats you like family, listens to your complains and fixes it up jiffy in no time. I told them from day one, Be honest, and make my car safe & you have a dedicated customer for a long time. I have gone there years & I will remain a dedicated , satisfied customer. Great Job Guys & Thank You :)
1/ 5stars
by  
on May 29, 2017
1/ 5stars
by  
on May 17, 2017
Not great still have a lot of concerns I work for Hackensack Medical University Center which is now Hackensack Meridian they have 12 hospitals each of us have our own email and blog we all work together we try to find companies that will work with us when each of our blogs we explain of companies that is well great and work well with great and work well with us some companies we give them poor ratings and tell our 9000 employees that work at Hackensack over 45 that work out through New Jersey of how we've been handle and if this waste your time my first couple visits was excellent I gave rave reviews but what happened to me Monday I am still very concerned in her I will not be going back there and in my blog I will explain to all my co-workers what happened to me that they cannot go back there
5/ 5stars
by  
on April 20, 2017
Sales staff and mechanic listened and advised proper repairs and service. Very professional staff.
5/ 5stars
by  
on April 5, 2017
Christopher in Hackensack was patient. He took the time to explain a solution to my car malfunction. It was a pleasure to work with him. He is a valuable employee - deserves a raise!
1/ 5stars
on March 27, 2017
In August of 2016 I had gone to Firestone for the first time. I was offered 3 free oil changes if I opened a credit card with them and so I agreeded. Recently, I had called to double check if I could still use the free oil change. A man named Gilbert answered the phone. I asked Gilbert my question and he asked for my information. I assume he lowered the phone and I heard him say "this is ridiculous, I just can't deal with this anymore" and so on. He then picked the phone back up and I said "I am sorry if I am unconvinced you". Gilbert then asked if I wanted to make an appointment and I said I would call back. Today I called back and talked to a man name Chris and told him what had happened. Chris appogized for Gilbert and then was amazing at helping me with everything I needed. After getting my car fixed today I noticed on my bill Gilbert was the Service Adviser... in my opinion Chris should be the SA not Gilbert.
5/ 5stars
by  
on February 27, 2017
I have been to other locations because I believe in the quality of work by the company. But By far the Hackensack location is the best in Bergen county. Chris and Gilbert are excellent managers and it shows through the leadership with the staff. I live actually closer to the Saddle Brook location but prefer to travel all the way to Hackensack simply due to the respect of the staff. Keep up the good work.
5/ 5stars
by  
on December 13, 2016
I have used this Firestone location for the past 3 years, and I am very satisfied with the service and the repairs made on my car. Their recommendations provided are very helpful and their prices are pretty reasonable. Customer service , awesome !
5/ 5stars
by  
on December 11, 2016
EXELENT
1/ 5stars
by  
on October 31, 2016
I Went in to have a tire changed because it was flag. I did not have a check engine light or any other service lights. They changed two tires and sent me back with my check engine light on, a whizzing sound in my passenger front tire, my check traction control light is on, and my service esp light is on. I Went back to have it looked at and I was told it was my brakes and rotors causing the noise in my passenger front tire. I Had my front brakes and rotors changed and when my car was returned nothing I went in for was fixed. The whizzing noise in my passenger tire is worse and all of my service lights are still on including the check engine light is still on. They robbed me of my time and money without fixing what I came in for in the first place.
3/ 5stars
by  
on August 31, 2016
5/ 5stars
by  
on August 25, 2016
I have visited this location for a number of years and have had a great experience. Chris and Gilbert have always accommodated my needs even when rectifying a problem that appeared a few months after the alignment was performed without a hassle. Have always recommended maintenance but never pushed it on me. Store will price match tires and some services as long as there is a local add accompanied it.
4/ 5stars
by  
on August 10, 2016
Defintely dealt with quite a few Firestone locations before finding this one. It's not often that an auto repair experience is as smooth as today. Thank you for your help.
5/ 5stars
by  
on August 1, 2016
One of the best shops I've been to for getting work done on my car. Very friendly environment and honest care. They let me know that they are looking out for my best interest.
5/ 5stars
by  
on June 26, 2016
Honest and polite.. and gets the job done right with care.
5/ 5stars
by  
on April 21, 2016
Love this Place don't wanna jinx it but always a good job done on my car.
5/ 5stars
by  
on April 20, 2016
I highly recommend going here. Everyone I have interacted with all three times I have gone has been very easy to work with and clearly cares about doing an excellent job. Firestone might be a chain, but you get the feeling that these are the mechanics down the street that you have known forever. There is no pushy sales stuff, the car is ready when they say it will be, the fully explain everything to me and when something wasn't done exactly as I expected, they made a spot for me the next day and got it taken car of no charge. All the while, they are constantly professional and nice. Again, I highly recommend it and I'm very glad I found them.
5/ 5stars
by  
on December 6, 2015
Management and staff are very thorough and provide excellent service.
5/ 5stars
by  
on December 3, 2015
Came in without an appointment and was not there when they first opened. They accommodated me promptly with friendly service and care and a great price for the work done.
5/ 5stars
by  
on December 2, 2015
Installed new tires and performed wheel alignment.
5/ 5stars
by  
on December 2, 2015
Prompt, courteous and knowledgable. I would not hesitate to use them again.
2/ 5stars
by  
on November 21, 2015
I have to say that the service is great. Chris and Kirt are two really great service providers. Not happy at all with the peicing though. My wallet was abuse for sure. Certainly could get breaks and tires at a cheaper but when youre pressed for time you do what you can. Cant say i will return but I certainly wont promise that i will.
2/ 5stars
by  
on November 15, 2015
I brought my car in to replace the front struts (the back will eventually need to be replaced too, but are not leaking like the front). It sounds worse than when I brought it in. My car, especially in the back, sounds like it has rickets. It's "joints" make a lot of noise when I hit the tiniest bump. It almost sounds like I have a bat in the trunk rolling around. The techs definitely looked at the rear as part of their diagnosis but I don't know what they did back there to make it sound like this. Worse, the front struts, which were replaced by them, creak when the weight of the car falls on the front end like when i pull out of a parking lot. It sounds like a door with rusty hinges. Going back tomorrow. I hope I don't get hassled and blamed, as if it is what it is because I need more work done.
1/ 5stars
by  
on November 6, 2015
I was at the Hackensack Firestone today. My car was ready way before the set time but the service employee named "Antonio C." was not paying attention so I waited 1 hour meanwhile my car was ready way before that.
5/ 5stars
by  
on October 10, 2015
Very Professional staff, clean facility, will recommend to my friends.
5/ 5stars
by  
on October 8, 2015
This is my second time i use them and they are Excellent
5/ 5stars
by  
on September 12, 2015
Recently had brakes fixed and oil changed. Although the car needed more work than expected, overall the service and work done was great. The guys spoke to me in a way that did not make me feel uncomfortable as a woman. Kurt was great and Gilbert is truly a wonderful gentleman. The manager was very kind as well. It was a pleasant experience and my plans are to return in the future.
5/ 5stars
by  
on August 16, 2015
This is my one stop shop for all of my auto tires and repairs. Everyone is friendly and professional. Everything is explained the way it should be if any problems occur. Chris, Gilbert, Kurt, George, Tommy and all of the staff are great and meet all expectations!
4/ 5stars
by  
on August 16, 2015
One hour in and out, oil change tire rotation and align
1/ 5stars
by  
on August 6, 2015
I leave my vehicle for tires change. They did not ask for the security key and broke them. When I realized that my car did not have the security key on the tires I asked and they answer that my car never had them. I am very sure that my car had them before because before I had to change my tires when I have a flat tire.
5/ 5stars
by  
on August 6, 2015
Had my car towed at night, called the manager Chris to let him know. He told me he will look at in the morning and call me. He explained the situation and said the car will be ready later in the day. Work was complete, Great crew!
5/ 5stars
on July 19, 2015
Blessed is Our Creator!!! Kudos to Service Advisor Christopher A, and his staff for the timely emergency tire repair today 7/19/15. If they had not repaired my blown out back right rear tire I would have been forced to leave my car in New Jersey overnight and would have forced to take at least half a day off from work. As well as timely service with alacrity Christopher and his staff were most friendly and reassuring they could get the job done which they did.
2/ 5stars
by  
on June 14, 2015
Sales reps were friendly and helpful. But unfortunately the mechanics were not as good.
5/ 5stars
by  
on June 5, 2015
I was there yesterday and I had a good experience. Especially Chris was awesome and helpful.
5/ 5stars
by  
on May 21, 2015
This place is one of the most honest yet friendly shop i know. they actually want you to come back and privide a good experience.
5/ 5stars
by  
on May 13, 2015
Excellent service and staff. Have recommended them to family and friends
5/ 5stars
by  
on April 20, 2015
On time, good explanations & faster done faster than expected - all equals professionals
5/ 5stars
by  
on April 16, 2015
Desparately needed to find a competent service center that would care as much about my car as I do. Found it! Service Manager, Kurt, is professional & very thorough in reviewing work to be done. Inspires trust, and I am certain to be returning.
5/ 5stars
by  
on April 5, 2015
The guys at Firestone were great. They were professional, accommodating, fair and patient.
1/ 5stars
by  
on February 26, 2015
This location is the most unprofessional and rude if there is no order unless Chris the manger is present then everyone becomes super professional.
5/ 5stars
by  
on February 26, 2015
Ask for the manager Chris. The best customer service in the auto repair business.
4/ 5stars
by  
on February 26, 2015
I recently took my car to Firestone for a standard oil change and tire rotation. I was truly satisfied with the service and price!
5/ 5stars
by  
on February 10, 2015
They were recommended to me by a family member and I was not disappointed with the service. I in turn have recommended them to other people
1/ 5stars
by  
on February 7, 2015
please check engine light is on--- WOW lots of work and lots of $$$. I may not pass inspection. Left to ponder what to do... Engine light now off, did nothing but go to NJ inspection and passed got a two year sticker. What gives ?
5/ 5stars
by  
on February 4, 2015
I am a Customer for life at Firestone in Hackensack. They always treat me like I am "part of the family" and my vehicle is there Top priority. They replaced my damaged rim with a replacement and even recommended a place to get my damage one repaired. Great Service!
5/ 5stars
by  
on February 3, 2015
Every time I go into Firestone, I always leave satisfied!
4/ 5stars
by  
on February 3, 2015
Excellent People!!! Everyone was very nice and pleasant to work with.
5/ 5stars
by  
on February 3, 2015
was very happy with my service for my car, it was done on time
5/ 5stars
by  
on February 3, 2015
Very positive experience. Chris was very helpful with picking the right tires for my vehicle and for a good price.
1/ 5stars
by  
on February 2, 2015
I went to Firestone 2 weeks ago to get my check engine out and the customer service there was horrible. One of the representatives was very disrespectful and had a distasteful attidue. I would not recommend anyone to go there.
5/ 5stars
by  
on January 31, 2015
I changes my tires and front break, everytjing Was great. Good place and i have 6 months rompa y withouth interesa. Cool
5/ 5stars
by  
on January 30, 2015
I've been visiting this location for service to my vehicle for quite a few years and they never disappoint. Always helpful, quick and keep to their word. Never leave feeling uneasy about services performed or prices charged. Always gentlemen and respectful to me.
5/ 5stars
by  
on January 27, 2015
NICE WORK -- LAST HAD OIL CHANGE, I'M DUE ANY MINUTE NOW FOR ANOTHER OIL CHANGE.
3/ 5stars
by  
on January 26, 2015
They advertise to do regular maintenance. Seems like you have no chance to get any type of appointment unless you're willing to wait 2 weeks. Don't think that's how most people deal with that kind of stuff. They did seem to have some pretty competitive prices on tires. However, when quoting a price they need to be a little more informative regarding service costs. Those prices seem a little high. In the end I am happy with my tires. I would definitely be willing to use them again, but only for tires during a sale.
4/ 5stars
by  
on January 25, 2015
I purchased tires during a Holiday sale. The store was very busy. The salesperson/mechanic attended quite well to my needs. I was not able to get my car by the anticipated time. I was without my car for an additional day. I received a complimentary service for the inconvenience.
4/ 5stars
by  
on January 24, 2015
Always they doing good job and telling what you need to fix the car
5/ 5stars
by  
on January 24, 2015
There services are superb. I will continue to be a great customer.
3/ 5stars
by  
on January 24, 2015
Overall job well done can improve on time the job gets done.
5/ 5stars
by  
on January 23, 2015
wi walked in as nchris greeted me right away. the mechanic had my car in service at the appointed time. when finished chris,the tech, went over suggestions and the mechanic explained further, but there was no pressure to do anything.
5/ 5stars
by  
on January 23, 2015
chris and crew are the best group in the firestone community
5/ 5stars
by  
on January 23, 2015
I have always had a great customer service experience at the Hackensack Firestone! The guys at this location personify Professionalism, are always Courteous and get the job done quickly.
5/ 5stars
by  
on January 23, 2015
Great service with cordial personnel! They were very honest and prompt in scheduling the services I needed
5/ 5stars
by  
on January 23, 2015
The guys are great to work with and I always trust they are trying to do the right thing for me and my families cars.
5/ 5stars
by  
on January 23, 2015
I've been coming here for years, never had a problem. Curt is always helpful and great when it is slow to tell you some stories. They always honor appointments and get me and in out as fast as they can.
5/ 5stars
by  
on January 23, 2015
I used then last year to replace breaks, break rotors, and tires as a gift for my fiancé
5/ 5stars
by  
on January 22, 2015
Had the brakes done and they explained in simple terms what was needed .
1/ 5stars
by  
on January 22, 2015
I do not like the customer service at Hackensack, NJ store. They're not nice & not to mention very rude to the customers. Especially the advisor Gilbert. I will not go back to that store again.

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