Car Tires And Services At Freehold Mall Rt 9: Firestone Complete Auto Care In Freehold

Welcome to Firestone Complete Auto Care at Freehold Mall Rt 9! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Freehold Mall Rt 9
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #1007 Managed by James Knapp

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect tires, air filters, the battery, and more. Plus, we're committed to delivering the best quality service possible, at affordable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (732) 333-6210.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 41 Reviews
5/ 5stars
by  
on September 12, 2018
It was just great. I'll come back to service repair center. Also, Agent Jay offered me a Firestone Credit Card and due to the best Customer Service I accepted and was approved. Therefore, Firestone has a newbee Customer for life.
5/ 5stars
by  
on July 7, 2018
1/ 5stars
by  
on June 8, 2018
I recently brought my cars to Firestone for wheel alignment servicing. For both, I had purchased the lifetime wheel alignment service based upon the good service provided. I was thinking about bringing my third car in for wheel alignment service so I called the store to request whether they can honor the price of $149.99 that I had paid last week on June 6. I was informed that the price had gone up and I would have to pay more than what I had paid for either one of my other two cars. IMHO, this is not the response that I was hoping for as a repeat customer and in fact, it doesn't show any recognition for customer loyalty.
5/ 5stars
by  
on May 21, 2018
Outstanding, old-fashioned customer service!!! Highly recommended!!! Love these guys!
5/ 5stars
by  
on February 8, 2018
Staff were really friendly and helpful. Job was done quite fast, faster than I thought and they had me out the shop in no time. Thoroughly explained to me the problems with my vehicle. Good job. Definitely will be returning here.
4/ 5stars
by  
on December 21, 2017
we have used this branch for a very long time. we have only had one negative experience in all of that time. we are very thankful for the wonderful succession of personnel and hope the management/technicians continue this 'tradition' for many years to come!
4/ 5stars
by  
on October 1, 2017
Late on honoring the appointment. Could upgrade the lobby with chargers station for smartphones. Very informative. Good hospitality.
5/ 5stars
by  
on July 24, 2017
I went into this firestone hearing a noise from my car, not only did they fix what the problem was right away, they had notified me that there were other problems wrong with the car. I am so glad I went to Firestone, as they prevented a possible accident that me and my son could have gotten into. I will always choose Firestone as my auto repair shop as they never fail to exceed my expectations. They make me feel comfortable and I love that this repair shop is honest and efficient.
5/ 5stars
by  
on October 7, 2016
Great bunch of guys with a great attitude and willing to help!
5/ 5stars
by  
on August 18, 2016
Super friendly and accommodating and super fast. Very conmfortable waiting area with wifi so I was able to work
5/ 5stars
on July 11, 2016
5/ 5stars
by  
on June 18, 2016
Manager kept me informed throughout the day
5/ 5stars
by  
on June 3, 2016
Great service and attention to detail. I get a great price for 4 new tires and lifetime alignment for my car. They managed to exceed my expectations with their attention to details both on the work performed and technical know-how.
3/ 5stars
on April 12, 2016
3/ 5stars
by  
on December 8, 2015
It was my truck my fiance` drive it was more of her. We went in with a Screw in my tire. I go to Wall branch store. Since she works in Old Bridge and I work in Metuchen and take train into NY. Wall sent me direct to Freehold because it was closer. Store was extremely busy and phones kept ringing. Unfortunately it was the last day of the month. She did not get out of work until after 6 usually it's 4:45. We go there tell them Wall sent us which didn't sit wel since they were busy. We got the store should of called us to expect you. There was no way we would have taken gotten the truck to the Wall store before 7. We stood there for about 1/2hr to 45 minutes waiting because again they were still extremely busy and the phones kept ringing. Was told we don't that size Firestone Truck tire. What was nice was they did put my spare on but I had to leave the tire to have new one put on the rim. She back the next day they were still busy with phones. The tech assisting me had the guy in the store yelling I am with a customer and have 2 calls on hold. So the tech had to stop working on my car to come in just to answer the phone. But new tire was put on and spare put back under the car. Her opinion is they need a person to attend to the phones. It's kind of rude that the poor techs are assisting in store customers and having to keep telling the customer please wait I have to answer that. Then answer put the customer on the other end on hold sometimes it was longer then 5 minutes.
3/ 5stars
by  
on November 13, 2015
They worked on my car promptly but what they said was wrong with Brakes and said they fixed, didn't resolve issue. I now need to bring car back into shop.
1/ 5stars
by  
on November 8, 2015
Was recommended to the store and the service manager totally ignored my requests like I was nobody and I will never recommend anybody to that store. Asked him one simple request just threw the tire in the back of my truck and ignored what I asked him to do. I I was the owner he wouldn't work for me. I deal with customer service every day for 30 yrs so I'm pretty good at what needs to be done with customers.
3/ 5stars
by  
on October 25, 2015
There appeared to be a problem with a tire so I stopped by on my way to the market around 1:00pm. I was told they were very busy and could not tell me how long it would be. So we checked the tire to determine if I should go or stay. There was a nail and so I decided to stay. I left at 6:00 pm once the work was done. The guys were nice and truthful but this took too long.
5/ 5stars
by  
on October 16, 2015
I used Firestone a couple of weeks ago and could not be happier with the service & professionalism from the staff. I made an appt for brakes thinking i needed new ones my truck has 60K miles & recently heard some squeaking. Keith called me back after the free inspection & said my brakes were fine they just needed to be cleaned up but i had some uneven tread on my tires that cud use a realignment. Firestone could have easily said i needed a brake job. My father in law who is a gearhead was up from Fla was with me & was shocked with the honesty of the staff. I found my auto care shop!
5/ 5stars
by  
on September 7, 2015
Dan is a good manager...runs a smooth operation...Bill excellent technician.... Been going to this Firestone for at least 10 yrs
5/ 5stars
by  
on May 27, 2015
I've visited my neighborhood dealer about 4 times- each was an unexpected emergency- and each time I was treated quickly and professionally- I believe in the Firestone name and reliability
1/ 5stars
by  
on May 12, 2015
Went in for noise coming from tires walked out with brand new breaks and still noise coming from tire. Not very happy won't go back
5/ 5stars
by  
on April 11, 2015
I use Freehold Firestone exclusively and will continue to do so!
1/ 5stars
by  
on March 2, 2015
on Dec 12/7/2014 my check engine light came on and my car was running very rough. I called to make an appointment to come in right away. I was told that only one man knows how to work the diagnostic test was booked up for that day. He told me to come in the following day after 11am. I went to firestone at 11am the following day on Dec/08/2014. When I got there I was told the man who works the diagnostic machine had been on vacation and wont be back for a week!!!!!! I was told this by Stuart. He didn't understand why that man told me this. He knew who it was but wouldn't tell me his name. I was very upset so he said let me talk to the manager and see what we can do. I was told he will look at my car and come back in a few hrs. I went back and they told me the problem was a ignition coil. He said they swapped plugs and found the bad sensor and changed it. Now that sent up a red flag ? I was charged for a diagnostic test and know they didn't use it if they had to swap them around to find the bad one?????? 420.16 dollars later my car still runs bad!!!! The idle runs very rough and temp gauge is in the middle in freezing weather. My gauge was always since I owned the car at 1/4 of the way! I live on a budget and cant keep going back and forth spending this kind of money. I had to use my firestone credit card to pay for it. I am a customer in the past ,purchasing 4 tires and had service on my car and my dads car before he passed away.So as you can tell im not happy with what happened. If my car ran normal and the problem was solved I would have just let the confusion among your employees not bother me but my car is not fixed 420.16 dollars later!!!! Eleanor Smith
2/ 5stars
by  
on February 27, 2015
Everyone was very professional but ultimately the work done was not done correctly. My wife's car tire had a slow leak waiting 1.5 hours to get repaired and two days later the same tire lost pressure so the leak was not repaired correctly.
5/ 5stars
by  
on February 27, 2015
I have delt with the Firestone on 3 separate occasions and each time I was treated excellent
4/ 5stars
by  
on February 26, 2015
I hate it when service people try to sell me jobs that I do not need. I know when some thing is wrong with my cars, and that is when I ask for servicing. Your people did not try to push any thing on me. For that I say Thank You.
4/ 5stars
by  
on February 26, 2015
I had my front struts done and I thought they did a great job, but then the front end started making some noise it never did before. I brought it back to Firestone they checked it and said there was no noise and sent me on my way. The car still makes the noise till this day. There was absolutely no sound coming from that truck the whole ten years I've had it. Other than that I thought Firestone is still a great place to have my vehicle's serviced.
4/ 5stars
by  
on February 26, 2015
will use them in florida,,, good service in nj,,other store in walking distance
5/ 5stars
by  
on February 26, 2015
Service was excellent. I received prompt attention and work was satisfactorily completed in a short time. Representative was excellent in explaining what needed to be done. I was very satisfied.
5/ 5stars
by  
on February 5, 2015
Went in to have brakes looked at and oil change after setting up an appointment. Car needed brakes, I was kept informed, suggested things I should be aware of and repairs were completed timely. Very convenient, no hassle.
5/ 5stars
by  
on January 29, 2015
With this repair I found more than just the specifics restored. But an improvement in the overhaul performance of the vehicle in which I might assert myself anticipating more enjoyment than in former years. Not a new truck but with more consistent acceleration in the timing at the manual shifting through all five of the gears; a life long memory reaching to my youth and still remember about my past as a skill. Very grateful
5/ 5stars
by  
on January 27, 2015
Did my brakes there last week with no problems. Very happy.
5/ 5stars
by  
on January 27, 2015
Dan & Moise are the best. They are why I come back.
5/ 5stars
by  
on January 25, 2015
Yesterday I went in because a tire had low air. The guys there added the air, but noticed an issues. Because I had Road Hazard, they fixed the leak for free. In addition, they prepared a quote to buy new tires as mine were getting pretty worn. All in all, it was great that they could do things quickly and efficiently and let me prepare for the future.
5/ 5stars
by  
on January 24, 2015
They take care of you in a timely matter and explain all your options.
1/ 5stars
by  
on January 24, 2015
you guys where going to put in a new motor when the one that was in there was not broken. i took out the motor and spun the fan and it then started to work. so i was gonna get charged around $3000 to fix something that was not broken
4/ 5stars
by  
on January 24, 2015
I had Firestone, Freehold, change my oil. Who needs ultra fancy waiting rooms and white glove service when you can get good down to earth value priced services with the job done right. Used the WIFI to do my work while waiting. Convenient to my house and work.
4/ 5stars
by  
on January 24, 2015
Sometimes it's a long wait, I understand there's nothing I can do about that. But last couple of times, the wait was not too bad. The prices are expensive, if it was cheaper, I would go here more often.
4/ 5stars
by  
on January 23, 2015
I mail ordered my tires; the installation went very smooth; I went there on Sunday afternoon; so the wait was a little long. other than that it was a great experience
1/ 5stars
by  
on January 23, 2015
Had a front brake job done months ago , soon after they started to squeel shortly after. I stopped in to have them look at it and was told I had to leave car or wait hours. Left and dropped off a few weeks later. Got a call that the noise was rear brakes. Ok sure $500 later I had new rear brakes.... 2 days later same squeel. Brought it back again had to drop off all day. Was told problem was fixed and lasted a day or so. Squeel came back. I just can't keep leaving my vehicle. I'll have to try at least one more time

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone