2/ 5stars
by Sanjay
on February 21, 2018
Good an bad. No complete 19 point checkup as mentioned by Firestone but Quick oil change with good oil.
5/ 5stars
by Judith H
on January 10, 2018
The employee that greeted me at 730am was outstanding in his customer service skills from Start to finish.
5/ 5stars
by Shondi
on March 26, 2017
Great Friendly Service!!
5/ 5stars
by Dallas S
on January 23, 2017
Great people, honest and up front!
1/ 5stars
by Tyree M
on December 11, 2016
I left with the same issue I went with after my vehicle sitting there for 11 hours. The paperwork mileage didn't even reflect what is on my dash and the alignment I requested was not completed. It was evident that the staff did not want to work on my vehicle after my $130 payment my vehicle wouldn't even start!! The staff told me contradictory statements and attempted to make me believe they changed my thermostat when it was still throwing a thermostat code. I have pictures as well and it seemed to bother them that I refused to give them the $100 for a diagnostic scan and provided my own. My family and friends definitely will refuse business and as they refused to give me corporate number I am still searching for it.
5/ 5stars
by John
on May 22, 2016
Excellent service
5/ 5stars
by rugby321
on December 11, 2015
Arrived that morning and was able to depart that afternoon with all completed.
5/ 5stars
by 2002 v
on November 20, 2015
Mr. Martinez and his staff always provide me excellent customer service.
5/ 5stars
by Log N
on November 19, 2015
Made a appointment for a four wheel aligment and told it would take about a hour, forty-five minutes later it was done. Firestone corrected my aligment, reviewed the details and I was happily on my way.
5/ 5stars
by Jackson89
on November 2, 2015
I need the service right away and I got the service done in 1 and 1/2 hour.
4/ 5stars
by Byoda
on October 27, 2015
Service was good, but it seamed like the had a very limited tire inventory for my car and real tried to steer me toward to more expensive tires. NO SURPRISE!
2/ 5stars
by Mike M
on October 20, 2015
At first I was happy with the services but quickly realized the repairs were less than quality and needed additional work. The Tech had broken multiple parts when attempting to replace the radiator. Broken Transmission line, broken air condition fan bracket, missing bolts and wrong size replacement bolts. The truck needed additional repairs to stop a major transmission leak costing an additional $400 dollars just in parts. (It was known to have older parts and could have had problems, but it would have been nice for the tech to inform the customer of the issues. Also the leak from transmission cooler line was within 12 hours of repair. THAT should have been caught by the tech.) I was unable to bring the truck back to the shop because I live in PA and was only on the base for a short time. If parts break Honesty is ALWAYS the best policy. Would be nice to know and not think the tech is incompetent.
5/ 5stars
by jill557
on August 7, 2015
I was traveling it was a Holiday weekend, this location was the only one open. I appreciate all the issues that Eddie worked out for us. What a great young man, he knew what he was doing and saw it through. i cant thank you enough! Thank you Eddie for your outstanding assistance.
4/ 5stars
by Birk88
on August 6, 2015
They kept me informed as to what was going on and what was needed. Quoted prices so there was no surprises at the end. Very professional.
5/ 5stars
by Just J
on August 6, 2015
I was on base for training when I realized I had a nail in my tire. Turned out the nail was superficial and didn't pierce through the tire. NO CHARGE! So I asked them to rotate the tires and they did for only $9.99! Truly AMAZING service! I would highly recommend them!
5/ 5stars
by aup13
on May 31, 2015
The staff here is very friendly and accommodating. They take the time to listen to your needs, provide good advice, and are very responsive. Fast and good quality service at competitive prices!
3/ 5stars
by Unhappy 0
on May 29, 2015
All i asked for was for an Oil Change. They tried to replace a $1.99 light bulb and charge me$14.00. They kept my vehicle two days just to tell that the battery was bad. Workers use foul language while customers are in the area.
3/ 5stars
by Cali b
on April 29, 2015
I've been a customer to this store for nearly 4 yrs. The Mechanics are very experienced and knowledgeable. I have two Domestic & one Foreign vehicle, and all get services done to my complete satisfaction.. no matter what job I request.
5/ 5stars
by Sanrod
on April 29, 2015
I used them two weeks ago and was very pleased with the service.
5/ 5stars
by brandon51107
on April 29, 2015
I was in and out 2 times in one day... they where completely understanding and willing to work with me.
4/ 5stars
by Snoopy04
on February 27, 2015
Just keep the good work .....................................
5/ 5stars
by Joycelyn
on February 9, 2015
This facility ensures the Soldier is taken care of. The prices aren't the best but the service is awesome.
5/ 5stars
by carnel m
on February 6, 2015
The manager at this Firestone has been taking care of my several vehicles for the past 10 years. His willingness to give me the best service that his guys can provide. I have had everything from tune ups to several sets of tires replaced or repaired, and I always get my car back the same day.
5/ 5stars
by charles73
on February 3, 2015
I stopped in and the team prepped my vehicle for winter in a couple hours. Well worth the time!
3/ 5stars
by burton
on February 2, 2015
Bought 4tires plus alignment. Also oil changes . very helpful crew .
1/ 5stars
by sammyb27
on January 27, 2015
I would normally use this location for my auto care repairs and normally i'm satisfied. However on my last visit my car could not be serviced at this location. I had to go to another Firestone at least a half hour away. My car was misdiagnosed at this location and I was charged 600.00. Enroute home my car broke down and the same warning lights came on in my vehicle in addition I had to be towed to my home. So the following day I was towed to another firestone closer to my house. At first the representative was hesistant about working on my car and paying for the tow to his shop. However he picked up the toll and only gave me half off the job he performed. I was charged another 300.00. I was offered a 300 refumd from the orginal firestone that worked on my car. However over 600.00 to pay for an altenator and the inconvience it has cost me was not worth it. I'm very disappointed in the level of care that Firestone offeres its customers.
5/ 5stars
by gdgiii
on January 27, 2015
Have never had an issue with the service received and they will identity other minor service items that they would recommend to have corrected at the time of service
5/ 5stars
by Malave M
on January 27, 2015
I've been going there for over 9 years and I won't go anywhere else. I take both cars.
5/ 5stars
by Sequoia S
on January 25, 2015
I had to replace my tires at end of Sept/beginning of Oct they were quick to get me a last minute appt & quick to put them on & do a oil change as well. But in the past I had to get an oil change or something basic and they took a while to get it done it was 3,4 hrs or so. Maybe they need another mechanic. Other customers complain abt things taking too long or messing up & they have to bring their car back in
4/ 5stars
by MikeVVWarrior
on January 24, 2015
Good hospitality. Great Work. .....................
2/ 5stars
by Penrose
on January 23, 2015
WAY over priced. Paying for convenience. Front staff is usually good, the techs aren't. Hardly say anything to you as you receive your vehicle.
/-74.59458,39.99068,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
