Car Tires And Services At 280 Broadway: Firestone Complete Auto Care In Elmwood Park

Come in to your nearest Firestone Complete Auto Care at 280 Broadway for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #599506 Managed by Michael Novelle

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll inspect fluid levels, wipers, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 34 Reviews
5/ 5stars
by  
on August 6, 2018
Honest , straight forward attitude accompanied by a friendly hand shake.
5/ 5stars
by  
on July 26, 2018
I have written all of this in the survey prior. Please review my comments earlier.
3/ 5stars
by  
on December 21, 2017
Well considering my tire warranty is in someone else's name and not mine I'm fairly pissed off!
5/ 5stars
by  
on November 30, 2017
Mike the store manager makes you feel confident that it will be done right.Plus he saved me money
5/ 5stars
by  
on November 2, 2017
Great place I feel secure with auto care no way you can go wrong!!!
5/ 5stars
by  
on April 10, 2017
Great friendly, helpful, and efficient service. As always. Thanks.
2/ 5stars
by  
on March 13, 2017
I am writing to supplement my review earlier today of my recent experience at Firestone, Elmwood Park. I neglected to state that dealing with Mike was the best part of my experience. Mike kept me informed of what was going on during my first repair and took the time to talk through the second repair with me. I would add that the repairs were completed on time both times and the customer service part of the experience would have kept me coming back for sure under different circumstances. As I said to Mike on the phone, I understand that the circumstances with my car may not have been due to any fault of people at Firestone. Even if everything is done absolutely right, if a customer picks up a car and it breaks down requiring a tow the next day, it effects the experience. Mike was very kind in saying that he hopes to see me there again. If I decide to go back, it will be because of Mike's efforts.
5/ 5stars
by  
on November 29, 2016
I have used mechanics at dealerships and local shops, but have never felt such a great experience as at this Firestone. Mike is remarkable in getting to know his customers and makes the painful car repair process easy. He's always bent over backwards to meet and exceed my expectations since he listens, understand my problems, and then comes up with a creative solution. He most certainly doesn't always push for expensive replacements if he can find a reasonable repair to solve the problem. I never feel ripped off and trust his opinions. He always lets me know what is necessary and what options I have. I've been coming to this store for years and plan to use their service with every car I own.
5/ 5stars
by  
on June 23, 2016
I was so impressed with the services I received on my most recent visit to this Firestone location. All of my concerns were addressed the custom rims and tires that I have on my vehicle require a special socket which I was not aware of, but they brought this to my attention for future reference. Everything they inspected, checked and serviced was done in a timely manner and I was informed everystep of the way. I also walked out paying a QUARTER of what I was expecting to. Excellent job!!
4/ 5stars
on May 2, 2016
Very nice experience
5/ 5stars
by  
on December 15, 2015
Service was fast and reasonably priced. Would return
5/ 5stars
by  
on November 7, 2015
Service Advisor Mike was knowledgeable, professional and friendly.
5/ 5stars
by  
on October 30, 2015
I used them a week ago so glad that I did. Woke up Saturday morning with a flat went to change it noticed that I needed 4 new tires. Called around yours was the best price and you could get it done that day. I think the gentleman that I dealt with was Neil. He was great and answered all my crazy questions and multiple phone calls. He was very kind a patient with me. I would come back and recommend you to my friends.
4/ 5stars
by  
on September 23, 2015
My car had to be towed to Firestone on a Monday night when it overheated during my trip going home to NYC. The repair was completed to full satisfaction. Firestone personnel was courteous and professional. The only negatives were the estimated times given that kept being extended, first, until the diagnoses on Tuesday morning and second, the completion of the repair on Wednesday. For someone who is stranded away from home, it would be helpful to get realistic time estimates for planning purposes.
5/ 5stars
by  
on August 6, 2015
The are amazing, they took care of my car really fast. Nice rest area. Thanks guys. I recommend this location.
5/ 5stars
by  
on July 6, 2015
I'm really happy with the service I got. And I'll see you guys soon bc I need new tires.
4/ 5stars
by  
on May 27, 2015
Good service. Diagnostics does not use tools charge $5 looks inappropriate
3/ 5stars
by  
on May 17, 2015
I was told it will take more than 2 hours to get oil change as there were cars ahead. I just assumed myself it will not take longer. I had to wait those hours because of my bad assumption.I suggest to arrange resources seperatley for oil change.
5/ 5stars
by  
on May 14, 2015
The people there are very nice. The service is very good
5/ 5stars
by  
on May 10, 2015
Highly recommended - honest, fair and willing to help explain things
5/ 5stars
by  
on March 8, 2015
Glad we truest Firestone. Friendly staff with great tips. We were never forced to pay for any service.
4/ 5stars
by  
on February 27, 2015
No bad experience-good staff working at this location
5/ 5stars
by  
on February 27, 2015
I bring my 3 cars in for service from Manhattan! If I need to leave a car overnight NJ Transit Trains are 2 blocks away. Very convenient. Work is completed on time as promised has always been my experience. Been maintaining my cars with them for 6 years now always great. If they can't do the job their recommended references are always top notch. Trusted.
5/ 5stars
by  
on February 6, 2015
I have been bringing my 6 vehicles there for over 10 years. I am very happy with the service and prices. They care for my vehicles as if it was their own.
3/ 5stars
by  
on February 4, 2015
I've been a returning customer over past several years, but seemed to have some repeated balancing issues following a tire purchase two years ago. 1) Post-install, I had to return 2-3 times to confirm vibration, and upon every return there always seemed to be a correction needed for the wheel/tire balance (within ~6 weeks). 2) A year later, I experienced rim damage which required purchase of new rim (at Firestone), but after re-mounting I had to come back for re-balancing, as if never balanced in the first place. Bottom line: multiple visits required and tire balancing not always done right first time.
5/ 5stars
by  
on February 4, 2015
The service was quick to the point, informative and above all honest.
5/ 5stars
by  
on February 2, 2015
We have used Firestone Elmwood Park for many, many years. They have always been dependable and stand behind their work. Manager Mike Novelle is dedicated, honest and a pleasure with whom to do business.
4/ 5stars
by  
on February 2, 2015
Been using for 6 years now happy with the service . Especialy mike ar elmwood pk. Store very professional
1/ 5stars
by  
on February 2, 2015
We took our car to your Center for an oil change; the car leaked oil following the service. We brought the car back to your Center three (3) times, and each time, your representatives told us that the car was "OK." The oil continued to leak all over our driveway. We brought the car to a Saab specialist who located the source of the leak---a cracked oil filter housing which your representatives probably caused; my driveway is streaked with oil from the leak and looks terrible; we are EXTREMELY angry, but at least, the oil has stopped leaking.
5/ 5stars
by  
on January 27, 2015
had issues with battery draining and they were able to fix and just about everything else that is wrong we are able to get service from them
5/ 5stars
by  
on January 26, 2015
I have been going to the Elmwood Park location for 20 years and have not one complaint ever. Excellent staff and the manager and assistant have both been there for these 20 years. They know and help their customers. They don't just fix the problem, they are looking at everything to prevent future problems. They have found major issues from their from standard vehicle inspections. There have been times I have gone there and needed more repairs that I can afford. They have worked with me to choose what to fix now for safety and what can wait. They are honest and I trust them implicitly.
5/ 5stars
by  
on January 23, 2015
Hello: This facility was great. I recently moved down the block from the facility in Elmwood Park and decided to have my performance tires changed to snow tires. Mike the Manager and the employees were extremely polite and took care of my tire changing right away. I left my car there, walked home and they called me shortly after. Excellent service and very reasonable. I will be back there and recommend them to others. I am very satisfied and look forward to seeing and speaking with them again. Thank you. Keep up the great service. Nancy LoPresti
5/ 5stars
by  
on January 23, 2015
After having 4 new tires there was a new noise I could not identify...they were very patient with me in locating the trouble, even driving with me on several occasions
1/ 5stars
by  
on January 22, 2015
I needed to replace my windshield wipers which they did. A week later my windshield cracked from a small crack that started on the bottom of the windshield where they were replaced. While changing the whipers the guy probably snapped it against the glass which caused a small crack eventually causing a bigger one throughout the days. I had to replace the whole windshield. plus I had to wait over 2 hours. Never going back again.

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