They’re always the best and professional at what they do!!

We had a great experience at Firestone! Stephan provided excellent customer service and made recommendations about our needed repairs and financing that were very helpful to us. We will be back!

I took a survey on this experience and said it wasn't great because I thought I was charged for tire disposal when I asked to take my tires with and I would recycle them myself. I was called by the store and it was explained that that was just tax, not the tire fee. Please reverse the complaint in my survey! I had a great experience all around at this location. They were fair, timely, and respectful.

Been going to Denville Firestone for 5+ years. Go there for their price and service. But in my recent visit Arthur was my service person. He needs to work on listening to the customers ‘being there at the moment ‘. Went there for tire rotation, balance and alignment. He tells me I need new breaks and new tires. Told him no tires but yes to breaks. At the end I ended up getting new tires. He tells me he would take it off and apologizes. I already knew I would get new tires but I guess I have to face it as a good mistake? Needless to say I never experienced a miscommunication there. Until now.

Let me start off by saying as automotive enthusiast and DIY guy, I only bring my vehicles (bikes and cars) to the shop when I have to. That means, I’ll bring them in when: 1. I either don’t have the proper equipment/tools to complete the job or 2. the job requires a skill I don’t have. I researched and purchased a set of tires from Tire Rack to bring to Firestone (Denville) for installation and balance. Additionally, it was also time for an alignment after this brutal winter. Ross was the technician at Firestone who performed the work. Let me start off by saying I do not trust most mechanics. From personal experiences, they take short cuts to try to get the work done as quickly as possible. I’m sure they have quotas to meet and bosses to please. Because of this, I always go over their work with a fine tooth comb. Ross is a different breed. The car I brought in was my beater/train station car. A 19 year old GS400. Caster cannot be adjusted for the 2nd gen GS4. If the caster is way off, that means the LCA (lower control arm) is probably bent. After performing the alignment, Ross showed me the print-out results and pointed out the caster is off a tiny bit, but he cannot adjust it because there isn’t an adjustment for it in my car. Glad he’s honest. When I got home, the first thing I did was checked the lug nuts with my trusty torque wrench. They were properly torqued to 80ft/lbs. (The manual calls for 76ft/lbs, but I personally torque to 80 at home as well). I was pleasantly surprised as most other mechanics would just “snug” them back on with an impact gun. If you’re lucky, they’ll use a torque stick. If not, they’ll probably be on there at 180ft/lbs. Yeah…good luck getting them off on the side of the road if you have a flat. The alignment was spot on as well. Drives like a brand new car (which I expected it to). In the past, the clowns at other shops didn’t do a perfect job centering the steering wheel. Or if they did, they didn’t recheck the steering after performing the toe adjustment…causing it to be out a few degrees. Which meant I had to waste time returning to the shop to have them dial it in properly. I actually had to return to Firestone today…but that’s because I was so impressed with Ross’ work ethics I returned to buy him lunch. He did everything I would’ve done if I was working on my own car. No shortcuts taken. The shop itself is great as well. I called ahead to see what equipment they used. I was told Hunter. I’ve had bad experiences with other shops that use cheaper Atlas and Bosch machines. Heck, even the Snap-On machines aren’t that great. Their prices are competitive and they did NOT try to upsell me on anything. I’m always glad no one tries to sell me blinker fluid….because you know…blinker fluid is expensive sometimes. In conclusion, I trust these guys. They do a great job and will work on your vehicle as if they’re working on their own personal vehicles. When they took the car for a test drive after the work was done, it was driven responsibly. No donuts, no burn outs, no line lock, no drifting. Here’s confirmation from my dashcam they use (what I believe to be) the Hunter Hawkeye Elite machine… uses both cameras and targets at the wheels. https://youtu.be/FGnKTTN6bNw

Thanks to your prompt attention to our tire repair and replacement. We had a flat tire while out on a Saturday. Your staff obtained our replacement tire and had our car back on the road the same afternoon! Thank you for a prompt and great job!

Had a slow leak in my tire. They found a nail, but it had not penetrated the tire. At that point, they asked me for more information and kept looking for the root cause, which ended up being a little rust on the rim. I'm glad they didn't just see a nail and send me on my way, which they could have easily done. They kept investigating and fixed the issue.

Really Good, quick and Easy, Thanks

Service was prompt, friendly, and properly done. Prices were very fair and I was very happy with the prompt scheduling for my repair work and all aspects of my visit to Firestone.

The service was great. Very professional , outstanding and trustworthy employees. Will be back for sure . Thank you .

Great customer service. Good service to my vehicle. Well maintained facility. I was impressed to hear all the customer representatives give accurate waiting time, to walk-in customers.

I came here a lot but will not be doing so anymore. bad service and incompetent. Tech is condescending and a liar, thinking you don't know anything about vehicle maintenance.

Excellent customer service ! Marc and Mark are always very friendly and helpful in getting me ( and my cars ) in and out as soon as possible. Very fair prices for the work done, and clean and comfortable waiting area.

The service here was phenomenal. Everyone was very friendly and honest and for once I am extremely satisfied after getting my car serviced.

Repairs were done in a very timely manner, Mark, Marc, and Mario are always very friendly and helpful.

Great tire discounts and service. Very professional and trustworthy people.

The experience at Firestone in Denville, NJ has always been excellent. The manager, Mark, and his team are always friendly and informative. As busy as they usually are they always will listen to the problem and explain what might be happening with the vehicle. They keep to the schedule, call with updates and in general a friendly place with a good team to have my vehicles repaired. I highly recommend Firestone of Denville.

Everytime I go into Firestone I receive great service and am offered a lift home in case I don't want to wait in the lobby.

The process was quick and thorough. I was given a few choices that were comparable the tires I had and the price was better than expected. I did my homework and they answered questions that matched my research. Great people to deal with. Friendly and respectful. The installation time was quicker than estimated. Very good experience which is rare lately.

Always easy to get Appointment and great service with communication and car done on time! Will return

I made an online appointment for an oil change - got there on time and was in and out within 50 minutes. Excellent Service - have used Firestone before and will use in the future

I used them a week ago and was very satisfied with my tire purchased.

I went on Monday 10/12 to change two tires, and when Mark W. checked the car, noticed another piece was needed to be changed ASAP, it was after 5pm already, and I said I can come back earlier on a different day, but he said he would take care of it if I didn't mind the time. Mark was literally the last person there, he stayed until my car was ready. It's always good to experience such great customer service! I have told a few people I know already to go there next time they need a tire, oil change or anything done to their car. Thank you Mark W.

I had Tirerac.com deliver a set of Firestone Destination A/T tires to the Denville NJ location and they were very professional. They were honest and asked if I could leave the car for at least 4 hrs. When I came back to pick them up the car was ready in a timely matter. Your supposed to wait until you drive on them for at least 500 miles before really testing their ability but the next day I had to drive down to Cape May where rain and wind guests up to 40mph were. The Tires performed better then expected. They really grabbed onto the pavement even with 2 inches of rain on the road. Cant wait for winter to test them out in the snow but i only hear good thins. I would highly recommend Firestone Complete and the Destination A/T tires to anyone!

The work was done quickly replaced alternator, belt and tension bar. In at 7 out by 10. Problem was price was $760 twice the price of any other garage. The clerk was actually nice to me he discounted the bill down to $760 or it would have been more.

Made appointment, arrived on time. They took car in right away. Fully explained items that needed to be addressed. Did the work within 90 minutes

Amazing helpful knowledgable staff with great service

I originally went in for an oil change and was going to wait, after almost an hr, they realized that my car was still outside.They ( Mark) was then very apologetic for the confusion and immediately took care of the situation. I have been using them for 5 yrs and have always found them to be very professional and good service.

Great location, close to home and easy to find. Fast and friendly.

I am pretty bad remembering names... But a BIG thanks to every person that I spoke to and deal with in my visit. They were so kind, nice and respectful when speaking to their customers.

Overall good service. Busy but still helped us out

The staff in Denville(NJ) Firestone repaired my vehicle without any prior appointment based on my urgency. I am happy with the service and recommend it.

I used them on 7/13/15 and the service was excellent!!!!

Hello I was very satisfied with all the service technicians.

I have used this Firestone location for over 20 years and their service continues to be at a high standard.

I came in about a week ago for new tires and a realignment. The employees were amazing, and offered me the best package for my needs. My car feels so safe now and I couldn't be happier. I'll be coming back!!

Pleasantly surprised with attention to detail and willingness to listen to my car issues.

All associates are very helpful, kind and courteous... would recommend them to all others !

they performed the services I requested and brought to my attention a problem with my tires.

Needed work done on an emergency basis before leaving on a business trip. Got me in and out in record time, for much less than I thought it would be!!

I had my friends' daughters' car serviced on Sunday. The brakes were replaced and oil changed and cooling system drained and flushed while I waited. The service was excellent, the prices were very fair, and I have used the Denville Firestone store in the past, and I will continue to do so. Thank you Mark.

Today, I had an exceptional experience. (Thank you so much !!) A month or so ago it was recommended that I repack the rear wheel bearings on my 1994 Mercury Topaz; which I had them perform. It wasn't long after that, my wheel bearings needed replacing. Today, during the servicing, I mentioned that they were recently repacked. For informational purposes I asked if there was a correlation between the recent repacking and the now replacing. Marc was honest and said that maybe when they repacked and tightened the bearing, it accelerated a situation that would have probably and most likely would happen anyway. Given the year and mileage of the car, I understood. BUT, much to my surprise, when it came to pay; Marc deducted the labor fee for the service ! I was impressed by his integrity. I have always had wonderful, professional, polite and accommodating service (both customer and technical) at Denville Firestone. I am a single mom going back to college with a daughter who is also in college. Funds are tight and my old car needs to be safe. I am informed about what NEEDS to be done (with a very close to almost precise estimate), and what should be done soon. Thank you !!

I had my car taken in for an emergency visit right after work as my coolant fluid was sprayed all over the engine, causing quite a bit of smoke. The Denville shop was thankfully open until 7pm so I was able to drop it off immediately, which I was very thankful for. The technician and sales staff were very friendly and kept me informed every step of the way. They went over my options and their recommendations, which I consulted with my Mechanical Engineer hubby and referenced online, and it all matched up. This was one of the better repair experiences I've ever had and I feel like I can trust them to take care of my car. Opened up a credit account and will definitely be returning for future work. It's conveniently located only 10 minutes from work too!

I looked at some reviews of different Firestone shops in my area. This one had good reviews. Mazda wanted a fortune to replace my broken tire. The guys at this Firestone said the tire did not have to be replaced. They gave me different options. I chose one in my price range. Car runs great and I can still pay my bills. Great service.

About 1.5 months ago I brought my car into the Denville Firestone. I was not sure what the problem was but Mark Woodward, Service Manager was extremely helpful. He looked at my car and told me one spark plug shot out of the engine. He told me if he could re-thread, it would be good to go. Within 10 minutes he had it done and charged me a very fair price. Awesome job! Thanks!

Made my appointment via the web. Arrived on time. Service was performed quickly and in a short time. The location was clean and comfortable while waiting

We have been a loyal Denville Firestone customer for years - they do a great job and there's no need to shop around for someone else

Regular maintenance - oil change - on new car. Nothing unnecessary suggested.

Black Friday deal.... Was the best. Great customer service.

Except for one incident, which was cleared up immediately when I went back re: issue never had a problem.

My steering wheel set at 90 degrees left from normal position after i got my car back from alignment. Drove back immdly the tech said sorry and fixed, at the very same moment other car came back complaining the steering wheel is vibrating heavily....heard service rep was replying the balancing machine was not working correctly.. Really????

My recent visit to Firestone was very pleasant. Everyone there is very friendly and they seem to listen when you have a concern. I went in for an oil change which was done very efficiently after I mentioned I needed to get back to work. Mark and Amel even pointed out things I needed that I didn't even realize (wipers, tire rotation) and I was appreciative of the concern of the employees. I've never had better customer service and I'll never go anywhere else.

Had my car in and out quickly, no problems. Went over all repair options and found the right solution. Prompt and courteous.

Great service,great people! WHAT ELSE CAN YOU SAY?

Had tires shipped from Tire buyer to Firestone for free.(Excellent) Work performed mounting and balancing (Excellent) No cost surprises. (Great) I did wait for the work to be done. I did wait for quite a while. It was busy, however, that is the reason for 4 stars.

always discuss my service in advance. my car is always protected.

I had hit a pothole and broken/bent a suspension part that needed replacement. The manager on duty (I believe his name was Marc) found the problem quickly and went above and beyond to fix it as it seemed I needed a new tire as well. I could not afford the extra tire at the time, and he placed it on the side of the vehicle where it would cause the least interruption to driving. Terrific help and catered to customers regardless of whether he was working on a commission/quota or whatnot.

Tire purchase experience was not stressful at all. Professionalism, knowledge of various tire offerings, prompt service and value made my purchases of tires a care free event at Firestone.

I have been going there for my oil changes. I am always greeted by professional, friendly staff and they get the job done quickly.

Arriving on time for my oil change, the sign in and paperwork process went smoothly however the once my car was taken away by the mechanics, it took quite a long time before the service was finished.

In the free vehicle check, the technician allowed dust to drop from the air filter and enter the vehicle's air intake. This caused the car to not start. I had to have it towed to my mechanic who determined the problem. The only reason for two stars is that Firestone paid for the repair of my vehicle.

I have been taking my Saturns to Firestone for over 10 years. I ahve always gotten excellent service and can absolutely trust that they will tell me the truth and not try to oversell me any product or service.

Kevin was very thorough and responsive and made the experience a good one.

Great service friendly professional honest be back soon

I now use Firestone, instead of a dealer, for all my auto service

SO glad that we had the new tire warranty. My son had a blowout on the highway, thankfully, he was fine but the tire was in shreds. The tire only had 2K miles on it, and it was not cheap! The warranty covered it fully, all I had to pay was $35 for a new warranty and tax. So happy.

Always a pleasure to have my servic needs taken care of at Firestone of Denville. We have four cars that have all been there and I am never disappointed

Work was done well took a long time to complete 2 days

Denville Bear is now my new auto body shop because of the great experience I had with them recently! Just overall really helpful, did an impeccable job, cleaned my car and everything was ready on time! I would recommend them to anyone!

I bring all my cars to Firestone for service. New and used, domestic and import, small and big...The quality of work is excellent. Never an issue. Always ready when they say it will be ready. And I trust the advice and recommendations. I like the coupons too!

I've used this Firestone for many svcs--new brakes, new tires, several oil changes. I was very happy with them, until I had a flat tire. Debris in the roadway punctured my tire. I immediately called Firestone b/c my tires were fairly new. They said that b/c I hadn't purchased the warranty, there wasn't anything they could do for me. I was shocked. The tow company that removed the flat suggested I bring it to their shop. For only $25, they were able to patch the tire. Whether or not the tires were under warranty, I would have expected that good customer service would have prevailed and Firestone would have at least suggested I come in so they could take a look. So--svc to this point was very good. But this simple instance changed the tide for me and I'll no longer be taking my care to Firestone.

For a quality oil change & tire rotation you can't go wrong. Done in 45 minutes & back on the road for another 3500 miles or so. Any future concerns are mentioned & suggested services are discussed with your safety & budget in mind.