Firestone Complete Auto Care: Your Source For Tires And Repairs At 2001 State Route 35 In Wall Township

Come in to your nearest Firestone Complete Auto Care at 2001 State Route 35 for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2001 State Route 35
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #23612 Managed by Edward Gonzalez

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll inspect fluid levels, air filters, hoses, and more. Additionally, we're dedicated to giving you the best service possible, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

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We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 44 Reviews
4/ 5stars
by  
on December 17, 2018
I had a problem with a tire repair/replacement that I detailed earlier. I wanted to follow up to say that Ed from the Wall, NJ called immediately after I submitted the complaint and made things right. I thanked him and all is well.
5/ 5stars
by  
on December 8, 2018
Polite,helpful, and friendly. I didn't have a scheduled appt, but they helped me right away as I was not expecting a flat tire. They explained to me how my tire became flat and took care of it. This is my second time going there and I will keep going .
5/ 5stars
by  
on September 7, 2017
Brian and the workers in his store went way above and beyond my expectations to ensure that my car was properly fixed! This is something that you rarely see this day and age, let alone from a car repair shop! I highly recommend this location!
1/ 5stars
by  
on July 10, 2017
poor customer service and bad attitudes, not recommended
1/ 5stars
by  
on May 28, 2017
Do not go to this facility. They are constantly trying to upsell and sell you things you don't need. They told me that my car needed $1,500 worth of work but upon taking it to a reputable repair facility my car only required $400 worth of work.
5/ 5stars
by  
on May 5, 2017
The Wall Firestone manager, Brian Lamb, was very knowledgeable not only about the tires but also about all related mechanical issues including suspension, etc. He took the time to explain the impact on tire wear of various anomalies and explained why the Bridgestone Dueler H/L Alenza Plus tires are the best choice for my vehicle so I bought them. In this day and age when so many merchants don't know their product and are rude and impatient with customers, it was a breath of fresh air dealing with Brian. Overall, this was a very positive experience and I will return to Firestone in Wall Township for my next tire needs.
5/ 5stars
by  
on December 20, 2016
I've been using this Firestone location for many years with many different vehicles, typically about the time it's out of warranty, or sooner if tires, brakes or wheel alignment is required. I always feel they're being candid about what the car really needs and what can wait for the next visit. Pricing is always fair and if you make an appointment, you'll be taking care of in a timely manner. I recommend this Firestone.
5/ 5stars
by  
on November 1, 2016
This is a great store. We have gotten all of our tires and oil changes done here. They are very accomodating and honest. Would definitely recommend this store.
5/ 5stars
by  
on October 26, 2016
Great customer service at the Wall Firestone! Chris and Brian were friendly, professional and made me feel like they were genuinely concerned that they provide the best service for me. They made me a permanent customer! WTG Firestone :)
5/ 5stars
by  
on September 10, 2016
1/ 5stars
by  
on August 22, 2016
The worse customer service you can find in NJ. According to the branch manager, the computer system is not a good scheduling tool since it does not keep up with their actual work. I scheduled my appointment on line, and when I took my car for service, the store clerk said that it would be a miracle if they get to my car. Wait what? what is going on with this Brach. Can somebody at headquarters do something...
5/ 5stars
by  
on June 8, 2016
I was pressured I to making anylon decisions... Chris drew picture of my car problem explained as he progressed...I felt that I trusted his comments and recommendations.....he makes phone contacts....respectful...and very pleasant.
5/ 5stars
by  
on December 18, 2015
Excellent service glad I used Firestone and will recommend to others to use
5/ 5stars
by  
on December 1, 2015
Always great service! My husband and I love this place. When they check out your vehicle and recommends service they are very accurate and honest.
5/ 5stars
by  
on October 22, 2015
I was at Firestone last week.. Wonderful service. My car is running great.
5/ 5stars
by  
on October 12, 2015
Always great service. Always try to go to firestone in wall.
1/ 5stars
by  
on October 10, 2015
Didn't even come close to being 1 star. Check that you get what you paid for!! Don't believe their bs!!
5/ 5stars
by  
on October 10, 2015
We didn't know exactly what was wrong with my car, but Brian kept in touch throughout the day, and all was solved. He also introduced me to the Firestone credit, which saved me immediate cash.
1/ 5stars
by  
on October 2, 2015
I'm sorry to say I'm very disappointed with the Firestone here in Wall of Township New Jersey. Reason being I went in on a Wednesday evening around 6:55pm with two bad tires I had just gotten and was told they couldnt service my vehicle due to there compressors and equipment was turned off that they could revise it and give me an appointment because they had been booked. I was told they had space until maybe the afternoon of Thursday which was the next day. And that one of my tires was fixable but the other tire did have to be replaced. I advised the guy that I had just purchased one of those tires there with firestone like 3 months back that it probably had warranty. He said he wouldn't know until they are able to work on the car. I couldn't make an appointment for Thursday afternoon because by the time I would come out of work that day I was going to have the same problem. The guy advised me to be punctual or i wouldnt be seen. I told him dont worry i will be in before.I asked for Friday morning, he gave me 8:30am. I got there at 8:05am and was attended by an older man named Bryan I commented to him I had purchased one of those tires 3 months back that if I had warranty I wouldn't be charged for that one. He said well we will see.... he then started making sarcastic comments as to my car being new and I was already replacing two tires ..that maybe I should watch where I drive...I advised him that I had Titanium Insurance that if he could please call them before anything was performed on my car so if they approved it I could then be reembursed my money. He then got upset and more sarcastic made me feel embarrassed the other customers would look at me. He said that if I was really going to put him through that ...that insurance companies are a pain in the back that they don't like paying and they have to go through a hard time. I said sorry but I would like my money reembursed I'm paying for that insurance I didn't know I had. That's why I hadn't used it the first time I needed it. He aleady had a big bill for me but once he started talking to the insurance lady he started deducting things....apparently he said I didn't need those....which leads me to believe if we don't know what should be charged we get taken advantage by them. He then said I didn't need the firestone warranty because I was already paying it with my insurance that he was going to refund me that warranty. He charged me for 2 NEW TIRES and at the end ended up with one tire patched up and one new one ....I felt taken advantage of and embarrassed like my business with firestone didn't matter ...I did pay cash the insurance reemburses me later after I pay not before.I don't know if it was because I was a female or because I am hispanic.....either way I was a paying customer and my money is just as green and of same value as any body elses. Such disappointment. Then I show up at 8:05am
5/ 5stars
by  
on September 28, 2015
Plan on using them for all our repair and maintenance services from here on in
2/ 5stars
by  
on September 26, 2015
I visited the Firestone in wall township, NJ to get an oil change on my Chevrolet Sonic. This was my first time visiting a Firestone all together.Upon arrival, I was greeted almost immediately, and felt welcomed. I was directed to the seating area where I could wait while my car was being serviced. When it was just about finished Darryl called me to the register to discuss my options as a few issues were discovered. I declined his offers because I could not afford everything at the moment that he suggested. As he almost snickered, he said "ok, well we will do the free testing for you, so you will be aware of what might be causing the check engine light to be on." I told him ok and thank you. As they wrapped everything up, he reminded me again that I should get what he suggested as soon as possible, he also asked me if I had AAA, I responded "no, I have onstar " he then said "good because you're gonna need it, because that battery won't last." That is not how you change your customers mind, into paying for something they can not afford at the time. I will never go back to this location. I have heard very high recommendations for another location, I will visit that one instead for the service I need on my car.
5/ 5stars
by  
on September 25, 2015
great service, was faster then they said it would take!
4/ 5stars
by  
on September 22, 2015
Very attentive with each visit. I've never had to wait too long.
5/ 5stars
by  
on September 8, 2015
Firestone helped me combine a few service issues into 1 visit. I replaced 4 tires, had my alignment checked, and got an oil change. They were quick to finish the job, in spite of replacing 4 tires instead of 1 as originally expected. I appreciated their recommendation and competence.
5/ 5stars
by  
on September 1, 2015
Firestone, Wall, NJ, did an awesome job diagnosing, locating and fixing a leak in my A/C system that another service center failed at. I now have A/C in my car again! The manager took the time to explain the repairs. He also explained the bill in great detail, which was most appreciated.
5/ 5stars
by  
on July 13, 2015
The employees are courteous, professional and helpful.
5/ 5stars
by  
on February 26, 2015
Honest, honest, honest. I really feel that I can trust Firestone.
5/ 5stars
by  
on February 26, 2015
I have been going to Firestone for many years with both my personal care and company car. I like that they take care of you like a family or friend, especially when you walk in and they actually know your name. Wouldn't go anywhere else.
5/ 5stars
by  
on February 7, 2015
Brian & his team do a great job! We are quite happy.
5/ 5stars
by  
on February 4, 2015
We dropped off our van for a new tire and firestone had it finished first thing the next morning. Everyone was great
5/ 5stars
by  
on February 3, 2015
As always, a great end to end customer experience. Knowledgeable, honest, and attentive to customers needs, these guys always do a great job.
5/ 5stars
by  
on February 3, 2015
Very happy with the service and professionalism of all employees. Very nice establishment. Highly recommend.
5/ 5stars
by  
on February 2, 2015
Brian and his team have done a great job for me and my family (and our 4 cars).
5/ 5stars
by  
on January 25, 2015
Have been to the Wall N.J. many times and found them friendly and very professional.Work is done quickly and without problems. One thing that made me a fan was when I was told by my Honda dealer that I needed a power steering fluid change done, for $189.00.. Went to Firestone to have it done and their people told me I didn't have fluid but was controlled electronically. They saved me $$$$$. The only thing that bothers me is when I get a $$$$$ of for a oil chagne Ijust had done. Very annoying.
5/ 5stars
by  
on January 25, 2015
They are my go to place for automotive service. Generally Brian is the person who helps me and I couldn't say enough good things about his excellent service.
5/ 5stars
by  
on January 24, 2015
I have been going to this Firestone for 10 years now. They have always been professional and accommodating. Though it's part of a bigger chain, it has always felt like your neighborhood car shop. I'm not a car person, but they keep maintenance easy. Thanks guys!
5/ 5stars
by  
on January 24, 2015
I have been using Wall Firestone since 1991 for all my car repairs. The first car I took there for 12 years and now my second car is 12 years old. They are reasonabley priced and they know what they are doing, I have recommended them to many and will continue.
5/ 5stars
by  
on January 24, 2015
When they make a promise, they keep it ! They make the customer priority 1
5/ 5stars
by  
on January 23, 2015
Made an appointment for an oil change. Work was completed on time and I am very satisfied when I take our cars there and trust them to do the work properly.
2/ 5stars
by  
on January 23, 2015
Good value but please stop with all the upselling - I do not need a new air and cabin filter every time I come in for service. Said I needed new tires when I only had used half of the life of the tire that they installed and rotated on the regular basis. Van had alignment on still pulling - so trying a new place after many years of only going to Firestone.
5/ 5stars
by  
on January 23, 2015
Great service and always willing to help in a pinch. I needed a quick repair and had to have the car back in 1/2 hour. I came in at 7AM, asked Brian (Mgr.) and I walked out at 7:30. He was perfect.
5/ 5stars
by  
on January 23, 2015
I have been using Firestone in Wall for the past 15 years.I have always received excellent care,and all of the employees,are extremely friendly,and helpful.I currently have 353000 miles on one of my cars,due to the past recommendations from Firestone,which I have had done.
5/ 5stars
by  
on January 22, 2015
I love going there! Every time they provide exceptional service! Always explain things in simple words that anyone can understand.
5/ 5stars
by  
on January 22, 2015
Everyone in this center is professional,helpful, and friendly. In this particular case I was just there for an oil change. But they have helped me find a good used car by checking the cars out for me and telling me the truth about the car. I think their fees are reasonable and the coupons don't hurt either.

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