This was the second time the gentleman was able to accommodate us in an emergency matter. They were thorough and didn't try to upsell on any unnecessary items.

I called ahead of time to see if they could get me in. When I arrived they immediately got my car in. I first dealt with Kelly Kirby. He was so nice and polite towards me. I am a single female and as such can feel a bit intimidated about these kinds of things. Kelly treated me with the utmost of respect. They hooked my car up and found out what was wrong within about 15 minutes. Ryan came and talked to me and helped me to make the decision as to what I wanted to do. He also was super nice and respectful towards me. I felt that he and Kelly went over and above to assist me. Ultimately, everything was finished in less than an hour and I was on my way. I would recommend this place and these guys in particular to anyone looking for car service!!!

"Simply best of Omaha" Received an exceptional first class service that is second to none! Thanks to all the Technician(Associates) at the 72nd location for your awesome professionalism and swift services! Couldn't thank you enough!!

Ricky was amazing at checkout and check in counter. Was great at explaining everything in detail and made for good company during the wait. Jorge and Jaime were quick and efficient in doing overall health check of my car, making necessary adjustments, and putting on new tire to replace worn one. Car handled really well after, hadn't for some time.

I've visited this location for a few services and have always been treated well. I've had oil changes and had a tire patched for a very decent price and they didn't try to sell me anything I didn't need.

I love firestone. I have road side protection on all my tires. My last service was great, although they seemed a little short staffed they were working hard to make up for it. They deserve a promotion!

We drove in asked about new tires for our truck and in a matter of an hour installed and out the door. The manager at this store is amazing, she works as hard as the men do. They are outstanding also, this is our go to place for all service work.

I'll try to keep this short and sweet. I have recently been experiencing a loud noise coming from my suspension so I thought I'd schedule an appointment at a local FireStone location to have the noise diagnosed and while there, take care of some other things (that only need to be taken care of IF NEEDED) so when I scheduled the appointment online, I check marked the "service brakes, tires, etc...". Apparently when you check these "service" categories, they will completely overlook the initial reason you take your vehicle there and only install brakes and tires whether you need them or not. I recieved a phone call from a technician at the end of the day saying he would not be able to get to my truck until the next day, even though I brought the truck in at noon. Okay, I thought this was a little bit of a bummer but since I had so much noted to look at, I thought maybe they just need more time to take care of all the issues so I let it slide and got a ride to and from work the next day. I was told I'd recieve a phone call at noon to let me the know the status. Next day, Noon comes around. No call... 4 o'clock rolls around. No call. I CALL MYSELF and ask for a status update and am told that the tire size they have marked down was not the same size as the current size on my truck (a lot smaller). I said whatever, just put them on (I didn't need a monster truck anyways). This wasn't an issue until a couple weeks later when air continuously leaked out of the rims that weren't sealed properly. I finally recieved a call at the end of the day saying my truck was done and ready to be picked up. I returned to the shop to pick up the truck. I was informed at the counter that the "Lifetime Alignment" I was reccomended by the tech that worked on my vehicle to purchase could not be done given a control arm "had no play in it". So I paid for an alignment that couldn't be accomplished... It would have been nice to know this BEFORE I PAID FOR IT! Also, they could not find the noise that I had to explain to them multiple times when I originally brought the truck in to have diagnosed, BEFORE DOING ALL THE SERVICING to it. So they said to me, take it home and let us know if you hear it again. I left, not happy. So driving home, pull into my driveway. Sure enough, the noise is still there only louder now along with a "squeaky noise" coming from somewhere underneath the truck. Now the truck sounds like it's about to fall apart and I am out almost $1,500 with nothing to show for other than the brakes they replaced. I have taken my truck in to this shop now a total of 5 times now trying to explain to them the noise they can't hear and I dread having to return again. I've had two flat tires since this visit and have had both of them repaired elsewhere. Things to watch out for at this place: - Even if you schedule a time to bring your vehicle in, don't count on it being serviced or even looked at until the next day. Plan rides accordingly! - Make sure you give the specific details to the actual techs working on your vehicle. For some reason the things they write down never make it over to the actual garage where the techs work... - Don't listen to their advice when it comes to up-selling, they are mearly trying to take advantage of you withought thinking of your situation - Do not call them if you are already in a bad mood. They are good at giving you bad news in the least helpful way possible. - No professionalism. No details were given. No options were given - "You need this"... click click (of the mouse) - Don't take your vehicle in just because they have coupons or specials. They will forget to even apply them or use them unless you remind them multiple times. I hope I was of help to some of you! I will never visit again.

I had been to firestone a week ago. The representative there doesn't even answer to customers' questions with patience. So rude! Service/Repair was good.

While I was in Omaha, NE celebrating my husband's grandmother's 90th birthday, I took my vehicle to the Firestone at 302 S 72nd St. The staff was very friendly and my wait wasn't long still had time to spend with family.

I was told I had a list of major things I needed to have repaired on my car. I decided I had no choice but to have everything repaired. A few months later I sold my car to a friend who had a bumper to bumper inspection done on my car. I was told that all the repairs I had paid for had been done very poorly. Even having new tires put on had been done unprofessionally! They stripped the lug nuts. I later found out that the mechanic who had worked on my car no longer worked there but obviously that didn't help me.

The services was great. Quick and efficient. I definitely will come back.

I use them before month ago. .they was completely awesome

I called to confirm if it was busy and it wasn't. In person he mentioned the busyness fluctuates and I got in at the right time. Very nice rep.

I rely on Firestone for both maintenance and emergency repairs. Good service every time.

Was able to get in the shop that same morning for warranty tire repair!

Appreciate the good service and quality work. Will be back again in a few weeks.

Twenty years ago, I had some problems with a Firestone store in Bala Cynwyd, PA, so I was extremely hesitant to try Firestone again. However, I'm glad I did! The guys who have served me have done an excellent job every time I've gone there. They are friendly, efficient, and prompt. My wife and I both take our cars there and wouldn't hesitate to recommend them and to recommend the Firestone brand.

Went in for a slow leaking tire. Did a full vehicle inspection which I didn't ask for and cost me extra on top of fixing the tire and took longer as well. Must have lost my matching silver cap because the one they put on it was black and I didn't realize it till I was home. Didn't match the inflation PSI of the tire to my other tires so my "Service 4WD System" light was on until I properly inflated the tire. Shoulda fixed it myself instead of wasting my time and money. Won't go back.

I dropped off my car for a oil change. Soon after I left I get a phone call telling me the items that need fixed on my car. We will just say that one item they said I had just replaced a month ago. The when I got home my car was acting funny. They did not tighten my oil filter so the whole way home I was losing oil. When I called them they told me to drive it back up there and they would tighten my oil filter. It doesn't take a rocket scientist to know if I did that I would have a motor anymore. I had my husband tighten it. Don't recommend this place at all! STAY CLEAR OF THIS PLACE.