5/ 5stars
by Conrad K
on February 21, 2019
Had a tough Monday, turned east off of 168th going East on Center and heard the familiar flat tire sound. Called for roadside assistance as I was blocking traffic during rush hour. Two awesome police officers shielded me from any traffic collisions. Thanks Officer Dane. I called Firestone about 640pm and talked with Hal who I have done business with before. Hal said no problem sent out Warren who is a humble Rockstar. Warren had me on the road in a few minutes. Called back to Firestone to get my car in for replacement tires. Amazing job handling my tough Monday and made me feel like I was back in my home town where I mattered. Great Job all the way around. I called and cancelled roadside.
5/ 5stars
by Craig H
on February 3, 2019
Travis at the Hillsboro location at 3830 N. 144th St. Omaha location did an awesome job. He exceeded my expectations and will recommend this site to my family and friends. Thanks Travis for great customer service. From a satisfied customer. Craig H.
5/ 5stars
by Kenneth S
on January 13, 2019
Thank you to the guys out there on 90th Maple @ Firestone great group of guys with great customer service and honest if you need service done on your vehicle this is the place.
5/ 5stars
by Kirt
on December 20, 2018
This is the best Firestone location in Omaha. I brought in my 2003 vehicle that was giving a O2 sensor error. Todd gave me the quote and proceeded to fix. Simple, NOT, found that the factory cross threaded and ruined the threads. Todd's crew worked hard and tapped the threads. Above and beyond in my eyes. I trust this location with all my vehicles. Thanks Todd!!
2/ 5stars
by Ethan T
on October 4, 2018
Honestly not sure if they give a crap about the work they do. No notes whatsoever from my alignment done with them.then lol and behold I am told there is so much wrong that would cause a popping to just now become apparent after the work they did on it.
5/ 5stars
by Satisfied c
on August 11, 2018
Todd and his team did another great job for us!! Highly recommend!
5/ 5stars
by Katherine H
on July 24, 2018
I visited the store at 2001 Harney Street today. Steve and Steve got me in without an appointment and checked out my vehicle and completely repaired every issue. They exceeded my expectations. The customer service was outstanding!
5/ 5stars
by Jeanine
on July 3, 2018
person was very courteous and advised me of future concerns
5/ 5stars
by J. G
on June 30, 2018
I registered for an Appt online and my service was completed efficiently and in a timely manner. I was greeted by name when I entered the store and was kept abreast of the status of my car throughout the service. I was completely satisfied!
5/ 5stars
by Freda a
on May 12, 2018
I received excellent service beginning when I called to schedule service until I left the store. I have always been completely satisfied with their quality of service.
5/ 5stars
by John M
on March 21, 2018
5/ 5stars
by Ron S
on January 11, 2018
Great service, fast, friendly and a fair price. Not being a car guy makes me nervous on repairs. they were honest and explained everything, made me feel at ease.
5/ 5stars
by Marty A
on October 31, 2017
Blizzak snow tires have saved my life on two occasions. In separate cases, both events happens at high speed and were avoided due to the tire material, rapid response, and being aware of my souroundings.
4/ 5stars
by Janice M
on June 28, 2017
I received two new tires in a timely manner. The only negative comments is that the males that were there did not engage with any of my vehicle info or comments. I also feel that the dark haired younger gentleman should not share his opinion of the technicians with the older employee and should never say anything loud enough for the customer to hear. Thank you feel free to contact me with any further information.
5/ 5stars
by Mario A
on July 3, 2016
5/ 5stars
on June 30, 2016
Very friendly and took care of my car needs in a timely manner.
1/ 5stars
by slouper
on October 27, 2015
I had an appointment for a broken blinker on 10/26/2015 at 7:00 a.m. Making my appointment, I was told I could bring it in at 7:00 and that someone would look at it and determine if they needed to order a part. Upon my arrival, NO ONE LOOKED AT IT. I was told that there was nothing they could do until the supply stores opened up. They said they would call me. So I WAITED AND WAITED and NO ONE EVER CALLED. If you don't want the business just say so.
1/ 5stars
by slouper
on October 26, 2015
10/26/2015 - Was there right at 7:00 a.m. to get the blinker socket fixed. Was sent on my way immediately, because he said no parts store were open that early. Was told he would call me once they got the needed part. WAS NEVER CALLED!!! Its inexcusable. If you don't want the work just say so.
5/ 5stars
by AJENN2015
on October 10, 2015
This was my place to go for a second review. They were honest and had great customer service. Will go back for more car care for sure.
5/ 5stars
by Nones
on September 17, 2015
I purchased new tires and a couple days after, I noticed one tire was low. I called Firestone and they told me to drop in, no appointment needed. They fixed the problem right away, I was very pleased with the service.
5/ 5stars
by My S
on September 3, 2015
I am always happy with the level of service I receive at this location. Todd is very knowledgeable, and I trust his suggestions regarding repairs,etc. I will continue to take my vehicle to this location for future service needs.
5/ 5stars
by What i
on May 7, 2015
I had a great service experience at this location while I was traveling. I stopped in to get an oil change and have them check out a noise from my car. They noticed that my tires needed rotating and that I needed a new bearing for one of my tires. I was staying at the hotel next door so when they had to send for the bearing, they offered to run over and put it on my car when it arrived. I appreciated this as I had an evening event to attend and they were able to take care of that before I had to leave again. They also prudently sugessted that I have a dealer check out the noise and it turned that I needed to replace the transmission. Which luckily was covered!
5/ 5stars
by All o
on April 6, 2015
We worked with Todd, Jeff, Matt (et al) and are impressed with their honest, reliable service. They are very knowledgable, efficient and the quoted price is what you pay - they go out of their way to make sure we are satisfied customers. We applaud the folks at the 17636 Arbor St, Omaha, NE 68130 store.
5/ 5stars
by Hardball
on February 27, 2015
I scheduled an appointment; they were ready for me when I arrived and the work was completed in a timely fashion.
5/ 5stars
by Tech88d
on February 6, 2015
Associates were friendly and quick service. I love the extra hours they are open on weekends to make it convenient.
1/ 5stars
by Kelsey
on January 26, 2015
I have gone to the Firestone location around 178th and Center in Omaha for the past year and the service level has decreased immensely. My first time at this location I loved the service and how the person in charge helped explain the situation and gave me a list of pricings for when I was ready to get different items on my car fixed. Ever since then I have been going to this location for all of my oil changes and almost each time I get a phone call when my car is ready saying there are hundreds of dollars worth of things wrong with my car, even though I mention each time it is a temporary car until I buy a new car so I just need the minimum amounts of service. I understand that this is a standard policy for Firestone but it is very frustrating and flustering that I have to get these phone calls every time. The most recent occurrence with this location was a couple weeks ago when as soon as I walked in, the man waiting indoors had a very smug look on his face which stayed as he attempted to tell me it would cost a very hefty unexpected amount for what I needed fixed. I drove to a competitor company and got it fixed for less than half as much. Due to recent events and due to the declining service level at this location I have decided to no longer return and I will be taking my business elsewhere.
5/ 5stars
by Kyle
on January 25, 2015
I have used this particular Firestone several times. It is close to home, they are honest, they tell me exactly what I want to know and they get it done when I need it done, even on Sunday at times. Nobody wants to spend money on repairs but when you have to it is nice to know that you are getting what you paid for and they will back it up if needed. It is nice to know that places like this still exist.
4/ 5stars
by mackers
on January 24, 2015
Todd and team take the time to listen to my concerns and work me in as soon as possible to resolve my issues. Additional services are discussed up front before service is done. If additional work is required once service is started they contact me to discuss the options, cost of service, and additional time to complete service. They do a great job! They service my Nissan Altima, Dodge Ram 1500, and my Infiniti Qx56. I do enough service that I am on a first name and recognition basis with Todd.
5/ 5stars
by JeanB
on January 24, 2015
They did a great job, prompt and accommodating. Nice too.
5/ 5stars
by adafdf
on January 23, 2015
The crew was very professional, delivering as promised!
/-96.19037,41.2367,13/640x600.png?access_token=sk.eyJ1IjoiZ2V0bG9jYWwiLCJhIjoiakcxbkZVVSJ9.Pv5ePMYzsfv1ACavS8oZ4g)
