Car Repairs And Tires At 1641 W Sunshine St From Your Springfield Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 1641 W Sunshine St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1641 W Sunshine St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #11975 Managed by Jay Thomas

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll check fluid levels, headlights, hoses, and more. Additionally, we're devoted to giving you the best service possible, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 51 Reviews
5/ 5stars
by  
on July 13, 2018
used for more than a decade! Superb, always!
5/ 5stars
by  
on June 20, 2018
Took car in for recommended service estimated to take 1 hour ended up taking 3 days. They offered to reimburse me Uber or rental to get back and forth from work and discounted service with a competitor coupon. I was very pleased with the level of service and commitment that this team provides under such extreme heat. Because of their honest and work ethic I was not at all upset as I think I would have been had they acted indifferent about my repairs. I highly recommend this location. They make take longer to complete repairs but it’s worth the wait when you have mechanics that care about what you value most- a fully functioning automobile. Thanks Christy, Ryan and Bryan! By the way I took them some Krispy Kreme’s just because! Treat your mechanics well everyone and show them how much you thank them for their service.
5/ 5stars
by  
on June 13, 2018
Jay and Joe were honest and went above and beyond to help us after our truck broke down traveling from AZ to PA. They got us right in, fixed the truck, and back on the road. I can’t thank these guys enough! Highly recommend!!
4/ 5stars
by  
on June 1, 2018
Good quick service. Had vehicle inspection. Very nice and knowledgeable staff. Will be going there for tires soon.
5/ 5stars
by  
on March 11, 2018
I have all my auto-work done at Firestone. Austin is so knowledgeable and goes above and beyond when it comes to customer service. Kristy and James also have been very helpful whenever I come in the store.
5/ 5stars
by  
on February 19, 2018
My service writer and my technicians went above and beyond to get my car fixed in the shortest amount of time. I felt welcomed and was well cared for during my visit there. I was so impressed with their work and professionalism. I have already recommended them to two other people.
5/ 5stars
by  
on September 19, 2017
So appreciate the help I have received from the guys at Firestone! An exceptional crew that I truly have confidence in..
5/ 5stars
by  
on September 4, 2017
I have been taking my vehicle to this location for at least three years now for maintenance services. I can honestly say that I would not take my car anywhere else. I am always treated with respect, my service advisor is always very knowledgeable and helpful, and my car is always completed within an hour. I would highly recommend this location to anyone looking to keep their car maintained properly.
5/ 5stars
by  
on July 16, 2017
I had appointment to have four new tires put on. When I got there they did not have what I selected. But they offered me a better tire for the same price as the one I selected. I was very satisfied when I left. Highly recommend this Firestone location. I will definitely be back for my care care
5/ 5stars
by  
on June 14, 2017
I was in dire need of help and the staff were very knowledgeable and courteous and made my repair in a very acceptable time considering I had no appointment and they were busy .
3/ 5stars
by  
on May 9, 2017
5/ 5stars
by  
on April 30, 2017
5/ 5stars
by  
on March 6, 2017
Very welcoming and professional staff. Trustworthy and efficient. I highly recommend their services!
5/ 5stars
by  
on November 24, 2016
Since choosing this location for my regular vehicle maintenance, I've established a relationship where its shared with me needs to be done right away and what to expect within the next 5,000 miles, so I can budget accordingly. As a result, I can feel confident that my 100,000+ mile vehicle is running well as expected with no surprises.
5/ 5stars
by  
on October 31, 2016
I normally go to Firestone for all my tires, brakes and scheduled maintenance needs on my low-mileage Mazda. One day it wasn't performing as usual, so their technicians took a look at the problem. The issue was the clutch assembly. I trusted their crew to replace this major component, and they did so efficiently and professionally. I now will have their crew perform other critical repairs with confidence. Thanks, Firestone.
5/ 5stars
on August 18, 2016
I highly recommend this Firestone location. I have been using them for years and have never had a bad experience with them. They know what they're doing and make sure you know too. Top notch service!
5/ 5stars
by  
on May 26, 2016
Both of my headlights on my car went out and Larry and Dalton went out of their way to fix the problem. Both did an amazing job and should be acknowledged for their hard work
5/ 5stars
by  
on December 9, 2015
I took a company van for a flat repair. They checked and ensured that the tires were good, and then recommended the tires be replaced as they were well past the tread wear mark.
5/ 5stars
by  
on December 6, 2015
I will start off by saying that iv had some poor service at Firestone a couple times before, waiting hours even after reserving an oil change but my last visit has change my mind about Firestone. I scheduled to get new tires online, I got to the store and they did not have the tires I signed up for. The guy that helped me discounted the only set of tires they had in the size I was needing to try to get close as he could to the tires I reserved to get online. Excellent service and showed that Firestone cared.
3/ 5stars
by  
on November 28, 2015
2:02 PM service writer takes my order I mention I have grease fittings on the front end to grease, [ okay be about 45 minutes till done ] about 10 minutes later vehicle in shop, 15 minutes in the shop nothing happening,vehicle lifts up 15 minutes later oil starts to drain, shop foreman comes out to talk to me about the tire sale, I ask did he grease the front end [ I'll ask him ] 15 minutes later oil is put in, vehicle comes down, 10 minutes go by vehicle back up on lift front end gets greased, vehicle down on lift another 10 minutes go by.. I was parked in handicap parking, they parked my vehicle out of they way tight next to large white pickup truck. I am standing near service desk, the service writer has my paper work and looking at it, another customer comes in to pickup a vehicle and takes care of him first,, He Has Not Be Waiting There. I was a flat rate mechanic and service writer for 18 years. I checked my fluid levels today my oil level good my radiator reserve water level was down to the bottom and nothing was said about that nor was it filled up to level it should be at. Every one was polite there. check out time 3:12
5/ 5stars
by  
on September 29, 2015
They got me in right away to change a tire with a fast leak. I was done in time to pick up my son from school! They were great!
5/ 5stars
by  
on September 21, 2015
This is the only place that I have gone that is up front and honest with myself or my wife and always goes the extra mile to accommodate our needs.
5/ 5stars
by  
on September 17, 2015
Fast, professional service! Staff is knowledgeable and very friendly. I will do business with them in the future.
3/ 5stars
by  
on September 8, 2015
We have been going here for years. Usually we get great service here, but not this time. We took my daughter's car in for a lifetime alignment. James was very courteous and helpful, but the bottom line is that they were unable to align all 4 wheels and a couple of days later we noticed that one of the hubcaps and a lug-nut were missing from one of the rear wheels. I had just done the back breaks and replaced the front struts myself the week before so I was very surprised to find the parts missing. I was told that it would cost $500-$700 to replace the left front tie-rod (a $49 part) so they could align that wheel. I had recently replaced that same tie-rod end (a $17 part) so I knew there was nothing wrong with it. I had asked them to grease that tie-rod end (by a grease zerk) as part of their service. I don't know what they did but I found grease all over the inside of the wheel and the outside of the tie-rod. Not a happy camper for a $200 alignment.
5/ 5stars
by  
on August 14, 2015
Ty firestone for treating me fairly another business tried to get me to pay an extra thousand.. But i had already had a friend look n knew what was fair
5/ 5stars
by  
on August 9, 2015
I came in for a pair walked out with full set. These guys are super and I will drive past other locations or service shops to get these guys to help me out.
1/ 5stars
by  
on July 6, 2015
I had an appointment to change my oil, rotate and balance my tires. I never thought that would take 2.5 hours! Even with an appointment! Very little sympathy shown by Firestone. Last time for me.
3/ 5stars
by  
on May 22, 2015
I used them last week to get my oil changed. The wait wasn't long and the price was good but the good service was ruined by grease/oil tracked into my truck from the technician and they didn't top off the fluids like they said they would and did. I checked before leaving the parking lot. If I were in a hurry to get it done I might go back but they would not be my first choice.
5/ 5stars
by  
on May 16, 2015
I got some new tires and an aliment for a great price! These people are my favorite!!!
5/ 5stars
by  
on May 4, 2015
The only two stores I've been to have amazing service. They care about you and let you know when something is wrong and they aren't pushy like a dealership. I will not run anything else for tires. Firestone's are the best for my Diesel engine pickup trucks. We have been running the transforcer for years and have had great luck. I would highly recommend it to someone who is not off road but pulls trailers. Keep them rotated and the last set on a 2008 Dodge dually with a Cummins had around 60-65000 on tire. We rotate them every 5000 miles and keep on the air pressure weekly.
4/ 5stars
by  
on February 28, 2015
I stoppedoing in due to a look coolant light and they also did an oil change. The best part was they honored the Military by giving a discount. My husband is at Ft. Hood currently so I go where they honor Military families.
5/ 5stars
by  
on February 27, 2015
To whom may concern The Manager Donnie is awesome , Helpful ever time i go in there Thanks again for the Great service Danny Terrell
1/ 5stars
by  
on February 26, 2015
I had an issue with my tensioner/pulley system (cut my belt in half). So, I took it in to Firestone since I needed an oil change, anyway. Exactly a week later, I hear a popping sound while driving. Apparently, they put on the wrong sized oil filter or didn't tighten it properly. It came off during transit and I was losing oil the entire time. They told me my car had a "safety mechanism" that shuts my car down when the engine loses oil to prevent damage. I don't know if that's actually true or if they were trying to assuage me. Well, there happens to be damage to my engine. I tried taking it back for a test drive when my car didn't want to shift/change gears properly while accelerating. It didn't act up in their care, so they didn't do anything to fix the issue. I haven't taken it to anyone else yet to determine the extent of the damage to my engine yet. But when I do, and if it is directly Firestone's fault, they'll be hearing from me...
5/ 5stars
by  
on February 26, 2015
You Guys are great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5/ 5stars
by  
on February 25, 2015
Extremely friendly. Wanted 4 new tires at a specific price. They didn't try to use sales pressure to spend more, recommended perhaps different products but I didn't feel like I was in a sales battle. Great people. Extremely friendly, and fast!
5/ 5stars
by  
on February 8, 2015
I have used these guys at Firestone on several occasions ...they are always, always very polite and very informative as to what is going on and keep me posted on costs involved. Could not ask for better service. They do an EXCELLENT job here!!!!
4/ 5stars
by  
on February 4, 2015
Donnie is the best manager they have ever had at the one on west sunshine . I will call him when i need to bring in my car he does a great job with his employees
5/ 5stars
by  
on February 4, 2015
Great shop to get work done. Friendly service and great prices
5/ 5stars
by  
on February 1, 2015
I not only deal with this Firestone store on my job but also personally, always receive great service which I have come to expect. They have not let me down yet. I have bought tires for my truck and oil changes. I will continue to do both.
5/ 5stars
by  
on January 27, 2015
I've used the Firestone on Sunshine and Kansas expry for years for regular maintenance of my vehicles. The guys are always friendly, and willing to offer any advice I need without question. My cars have always lasted me years and I think it's because of the good service the guys there do. It's a little on the expensive side, but willing to pay for the convenience.
5/ 5stars
by  
on January 27, 2015
I've been going to Firestone for some time now. The customer service there is by far the best in town. They have always found the best prices for me, recommended the best service for my vehicles and they are always honest with me about those services. I have to bring my children with me at times, and on those days they work hard to get me in and out as soon as they can and have even recommended restaurants for us to try while we wait (lets be honest, a 4 year old stuck in a shop for several hours, can be exhausting for everyone HA!) I wish they had a shuttle service though, it would be more convient for me.
5/ 5stars
by  
on January 26, 2015
Anytime I have a problem with my car Firestone is the first place I go to. The staff always helps explains to me what I need and are always done in good time.
5/ 5stars
by  
on January 26, 2015
I came to the shop to do a walk in oil change he was honest with me and told me it would be a couple hours and offered options to me and I chose to come back at open the next morning. I came back, they had me in and out in 30 minutes. Very very pleased.
5/ 5stars
by  
on January 25, 2015
Recieved good service and I trust this place. Would recommend to others.
5/ 5stars
by  
on January 25, 2015
Auto finished on time. Friendly staff always helpful
5/ 5stars
by  
on January 24, 2015
always take great care of us. and keeps me informed all the way. One nite we had trouble with a starter on the car came in about 6:15pm and they said someone would stay late to get it fixed because they knew we needed it to get to work the next day. We told them the store manager Thanks but we had made plans to get to work. That was great for him to do that.
1/ 5stars
by  
on January 24, 2015
Don't take your car here. If you don't have a problem with your vehicle before taking it to Firestone, you will after you pick it up. Three times they have screwed up my car. Last time I had to get it towed to a repair shop that fixed firestones mistake.
5/ 5stars
by  
on January 23, 2015
THE LAST TIME I WENT THERE EVERYTHING WAS FINE AND WENT GREAT. I WAS EVEN APPROACHED ABOUT A SPECIAL ON WINDSHIELD WIPERS SO I GOT SOME AND I LOVE THEM. THEY ARE THE BEST WIPERS THAT I HAVE EVER HAD.
5/ 5stars
by  
on January 23, 2015
I've been going to the Firestone on W Sunshine for many years and I've always been very satisfied with their service. They always go out of their way to make sure my vehicle is taken care of and only do the work that's needed to be done. Great group of people who work hard.
5/ 5stars
by  
on January 23, 2015
I've used this firestone on and off for over 10 years. Donnie the manager has been very good to us with our vehicles and trying to help us get the best job for the best price
5/ 5stars
by  
on January 23, 2015
They took care of all my tire andcare problems and I am so happy I went to that firestone store.

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