5/ 5stars
by KK
on June 29, 2018
After getting gas, my van decided not to start. Someone gave the van a jump start and as soon as it started, i was on the phone with Firestone-St Ann. The manager listened to my problem and told me to come in. Within minutes of arriving, they were checking the electrical system and identified the problem. Even though it required a battery and an alternator, they were able to perform the job in a timely manner, keeping me informed of what was happening, the time frame, the costs, etc The technician even stayed past closing to make sure the job was correct and that i would be safely back on the road. They made this Monday turn into a wonderful experience with professionalism, speed, and fairness. I am thankful that all parts were available on site and that the right people were there at the right time to get the job done. This is why i've been a Firestone Customer for over 10 years and spanning 2 states. and why i will continue to be one. Highly recommend this new manager and his staff of professionals
5/ 5stars
by Julia H
on May 28, 2018
Matt s the greatest. He patient explains things and options well and is friendly. The store is clean and they had great prices.
5/ 5stars
by Charles P
on March 12, 2018
Everyone was very friendly. The technician diagnosed a small problem before it became a big problem. Thank You,
5/ 5stars
by Angela
on January 30, 2018
5/ 5stars
by Timothy s
on December 19, 2017
5/ 5stars
by Willana B
on November 15, 2017
Awesome service and employees !!!
5/ 5stars
by Linda G
on February 8, 2017
I was able to get a flat tire replaced within 90 minutes. The manager, sales associate (Missi) and technician (DJ) who did my repair were all very professional and courteous.
1/ 5stars
by Ronnie
on November 18, 2016
I brought my car in on 11/17 around 5pm or so and left it to have them look at it the next day due to my car wouldn't start 2 days in a row and had to get a jump both times. It is currently 7pm on 11/18 and i just got my car back maybe 20 mins ago due to there was some mishap where there was no service ticket put in or found for my car so it had been sitting there all day without being looked at. I called earlier today while at work around 1pm to check on my car the guy informed me that it had not been looked at yet but would let me know as soon as they look at it and if they find anything. 4pm comes and i call and now the person is asking me if i have the right location due to not seeing my car/name is the system puts me on hold for about 5 mins and comes back stating that there was not a service ticket put in for my car and it had still not been looked at due to no one knew to look at it per no service ticket. The people there were apologetic but i felt it was more out of embarrassment then good customer service and i had to mention some type of compensation no one offered me anything to really rectify the situation. I was not charged the $25.00 to check my vehicle which really doesn't seem like much compensation for my time and just the sheer inconvenience and isn't it standard business practice to not charge anyway if you don't find anything wrong??? This was the first bad experience i had with this firestone but it was a major one and will be the last as i have decided to take my bushiness elsewhere. Firestone is not the most expensive auto care shop here in St. Louis but there services cost enough where you shouldn't have to go through an ordeal as i did.
5/ 5stars
by Ex-Mechanic
on October 21, 2016
I used to be an automobile technician (12 years) and I have seen some very dishonest things go on in the auto repair industry. I always tell people "If you feel like a shop is trying to rip you off, they probably are". Of the eight shops I worked at, only one was honest. Management at the crooked shops would either deliberately tell the mechanics to lie to customers or look the other way while the mechanic recommended things that didn't need to be done. The honest shop I worked for went out of business (go figure). I left the auto repair business because I refused to cheat customers to earn a paycheck (I never once recommended an unnecessary repair). That being said, you still have to get vehicle inspections, tires and sometimes other repairs when you don't have time to do them yourself. I have taken my vehicles to many auto shops over the years and have confronted many mechanics and shop managers when told I needed unnecessary repairs. You should have seen their faces when I would ask them how they diagnosed the problem and then told them how it should have been done. They knew then they were dealing with someone that knew about auto repair and they quickly backed off from their hard sell tactics (lying). I believe I have finally found an honest shop at the St. Ann, Missouri Firestone. I have been bringing my vehicles here for over three years now and have recommended them to others. I have never been told I needed unnecessary repairs at any of my visits. The employees and management have all been very helpful and friendly. I recommend giving this store a chance, all of my dealings with them have been positive.
1/ 5stars
by unhappycamper
on December 11, 2015
Went for an oil change. The oil plug had been previously stripped, and I had it drilled and tapped for the next oil plug size up. This was the first oil change since that repair, and Firestone stripped the threads on this. They then tried to "fix" it, and the oil leak was worse. I had to take it elsewhere and get a brand new oil pan for $336 dollars out of my pocket.
5/ 5stars
by Suziejp
on November 29, 2015
This is the second time I took my car to Firestone St Ann. I am very satisfied and will continue on using them
5/ 5stars
by Hambone
on November 21, 2015
Had a slow leak and they said it would be an hour and they were right on time. The price was also good.
4/ 5stars
by ddtr
on November 10, 2015
The service I received was professional, and courteous.
5/ 5stars
by Kelvin D
on October 31, 2015
I returned from a two week trip to find my car had a complete flat. The St. Ann Firestone team got me back on the road in less than an hour. They were very reasonable with their prices and didn’t take advantage of me in my bad circumstances. I would certainly send anyone here.
5/ 5stars
by Brejam
on October 13, 2015
Needed tires. Could not have chosen a better place!
5/ 5stars
by Higgins789
on September 23, 2015
I used them to repair a broken brake fluid line. They couldn't get the part so the mechanic made the part for my car. It took a couple of days so the manager got me a rental while I waited. I was very impressed with the service.
5/ 5stars
by trishm314
on September 15, 2015
I used them to get tires and glad I did. Fast service.
5/ 5stars
by SandyDckr
on September 15, 2015
They always fix my car and I do not have to repeat visit for the proplem
5/ 5stars
by mike12345
on September 7, 2015
They took really good care of me when I needed to change out my tires. They were very informative about all the questions that I had. And they were not trying to sell me anything that I did not ask for.
5/ 5stars
by Zachjmcginnis
on August 6, 2015
I took my car in twice within one week to get a diagnostic and they were very friendly especially Vernon. They were absolutley awesome and I will be taking my cars there for now on.
5/ 5stars
by Ketura
on August 6, 2015
This is the only place I go to for oil changes and tires. They price match, give good service, and are very friendly. They don't try to swindle you either.
5/ 5stars
by Mickii04
on May 30, 2015
The representatives are very friendly and knowledgeable!!! Service was prompt!!!! I will definitely use Firestone in the future!!!!
5/ 5stars
by Allen1907
on March 7, 2015
I schedule ALL my service and tire purchases from Firestone in St. Ann. They are always welcoming, keep me informed on the progress and when the vehicle is ready. If service is needed, they take the time to review it with me for scheduling when it is convenient. They take care of our Nissan Murano and VW Beetle.
5/ 5stars
by DDisGodschild
on February 27, 2015
We had just purchased our son his first car the tires were worn so bad it would be unsafe for him to drive the car along with the car would not pass inspection with tires that bad. The staff was very helpful and went beyond what my expectation were by offering different payment options. Needless to say I left that day with 4 new tires.
5/ 5stars
by wreb
on February 3, 2015
My car was not getting power when I accelerated. Obviously when I brought in my vehicle the problem did not surface. The team took the time and ran a series of diagnostics tests. Felt comfortable when I left that issue was probably bad gas. Thank you Firestone.
5/ 5stars
by can619
on January 24, 2015
I had my lower control arm replaced, an alignment, a rotation, and new tires. The technicians did a good job. I have had no problem with my car since they fixed it. The problems that did exist went away (no strange noises when turning; no rotated steering wheel; and the ride is smoother).
5/ 5stars
by 2nozy
on January 23, 2015
Since Ive been taking my car to Firestone at St Ann the team is very professional and helpful willing to take out time and let you know what issues are wrong with vehicle and offer solutions to problems as well as save you money(yea for that!!). Great Service
5/ 5stars
by Wild B
on January 23, 2015
All work was 1st class. On time and great price..will return for future service..
5/ 5stars
by Butch
on January 22, 2015
I used them for maintenance services on two vehicles.
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