5/ 5stars
by MARC T
on August 16, 2018
The associate went above and beyond to accommodate my time restraints and get me in with no appointment.
1/ 5stars
by Audria H
on July 6, 2018
Manager is not customer service oriented, even in simple matters.
3/ 5stars
by Sheila L
on April 24, 2018
We have been taking our car to this Firestone for 4 years. They give excellent service. Their staff is extremely friendly and knowledgeable. We have tried other Auto Repairs in this location. None can even slightly compare to our Firestone.
5/ 5stars
on April 12, 2018
Great service, very personable employees will be returning and telling friends and family
5/ 5stars
by Amy C
on January 22, 2018
I was welcomed when I walked through the door! They listened to what I needed done and respected my time as they had my car ready to go at the time I requested. They didn't try to sell me unwanted/unnecessary things.
1/ 5stars
by Matthew
on December 29, 2017
You are only getting 1 star because I can't rate you lower. Your company is beyond crooked quoting me 2225.29 for parts and labor for parts when after driving half a mile was quoted 729.00 for the same parts and labor. There is no way that I will make my car a Firestone car. I will also be reaching out to channel 5 for a filler piece showing just how you and your teams conduct business.
5/ 5stars
by Diana K
on October 28, 2017
Excellent service. Fast, efficient and very friendly! Very interested in customer satisfaction! Very pleased!
5/ 5stars
by Mary J
on August 6, 2017
I had a flat tire on late Friday afternoon. A tire needed to be ordered and my car was ready early Saturday afternoon. Excellent service and excellent attention from Jason. I did complete an online survey and rated everything top score, all 10's and positive. The only problem was that I checked the issue wasn't resolved on first visit and I think that gave a negative connotation but that was only because it happened late in the day and I have a tire that needed to be ordered. I was unable to go back to change answer on survey to resolved on first visit - if I could go back I would have changed it to resolved on first visit. The only reason I had to go back the next day was due to how late I arrived on first visit. Jason ordered my tire immediately and it arrived early on Saturday. I would consider that the issue was in fact resolved on first visit. Everything was excellent and exceeded my expectations since my car was ready so early on Saturday! I just submitted the survey a few minutes ago - around 11 am CDT on August 6.
5/ 5stars
by Pamela A
on June 26, 2017
Amazing caring people serving real people with compassion and kindness.
5/ 5stars
by James
on May 1, 2017
I was 45 minutes late to a scheduled appointment but they got me right in and working right away anyway. They also listened to my concerns regarding the camber wear on the existing tires on my recently purchased used 'classic' and gave exact price quotes on what different options would cost for replacements. Something the slobs at Dobbs couldn't be bothered with taking the time in doing when I went. Not to mention the monkeys at Dobbs didn't tighten the control arms after the alignment!
1/ 5stars
by Paracha
on September 1, 2016
5/ 5stars
by Ramin
on December 25, 2015
I used them 10 days ago and they worked on it right on my appointment time.
5/ 5stars
by DougCorbett
on November 28, 2015
Had a flat tire and they fit me into their already busy schedule to replace the tire.
5/ 5stars
by steve d
on November 17, 2015
The staff there were very friendly and helpful. Especially the manager Ryan. I needed a new battery and he got me the best one for the best price. I'll come to him from now on for all my car needs
5/ 5stars
by Steve0421
on October 5, 2015
Came in with an emergency while in a hurry. The advisor cared about my problem and had me fixed and gone within a half hour. Heck, I didn't even have time to finish my complimentary soda! I now have their address programmed into my phone as I'm sure I'll be back.
5/ 5stars
by crazymonkey0810
on October 3, 2015
Thank you for sticking around after hours to replace my tire.
2/ 5stars
by ARM48
on September 30, 2015
I will start by saying this location does perform repairs that are complete and the work is acceptable quality. I am a regular Firestone customer and have been for several years. However, after my last experience I will not return to this particular location. In the past at this location, I have been permitted to make a payment for services over the phone thereby allowing me to pick up my vehicle at my convenience even after the store has closed. Because of my work schedule, I usually cannot make it to pay for and pick up my vehicle during their regular store operating hours. This particular instance, the employee would not accept my payment over the phone, siting a vague reason about company policy (even though they haven't had an issue in the past). I was then left with no choice but to leave my job early to go to the store to make a payment, costing me time that I honestly did not have to spare on a tight deadline, plus an extra trip to the store that I normally would not have had to make. The employee expressed zero concern about my time constraints or the inconvenience he was causing and made no effort to accommodate me, even though I have been a loyal customer for years. TLDR; once they complete the work and write the bill of service, they do not care about accommodating their customers.
5/ 5stars
by ShEv
on September 1, 2015
I have been going to this location ever since I moved into the area. I have bought a couple sets of tires from them and the most recent visit they went way above and beyond. The staff is very friendly and they are willing to do whatever they can to give you the best deal and help you out.
5/ 5stars
by jackiwalt
on July 16, 2015
The employees are friendly and professional. Will recommend your service to my friends and family.
5/ 5stars
by Mike P
on July 5, 2015
Service advisors and technicians Mike and Ryan at Firestone Manchester Rd location did an excellent job communicating the necessary repair steps for my Lexus GS. This is service and communication I have come to expect from my positive experience working with Firestone Lovers Lane (Dallas).
5/ 5stars
by Ggdtl6
on July 2, 2015
I had been to two other places to get a nail out of my tire neither could do it One place said I would have to wait 2 to 3 hours the other couldnt get me in at all I Saw a Firestone on the way to work went in and they said they could absolutely get it done then with no problem!!! Everybody there was so nice and friendly I just couldn't believe it!!!!this is the only place I will go from now on !!!!
2/ 5stars
by Michelelouis
on May 26, 2015
I had my car inspected for renewal tags. I find that a month later(after my inspection) I have head lights that are out even though they told me at the inspection some were replaced. I went in last weekend for my headlights to be replaced that were out and I was told on my inspection receipt they didn't replace any but I needed a new battery. I had them replace the battery and realized that they failed to tell me that it was under warranty. I had to go back and get a credit for them not doing their job. Now, I have been going to that location for over 10 years and Jerry the previous manager was incredible. He took care of all my vehicles. Now with the new management I feel like they are only concerned with making sales. ( I heard a conversation with another customer regarding sales) I have researched the inspection for MO and Seat belts.Windshield and windows.Turn signals and headlights.Brake lights.Brake system.Horn.Steering mechanism. Rearview mirrors.Exhaust system.Fuel system. Tires and wheels.Bumpers.Airbags. Now I need the fuel system cleaned along with some belts. These are some of my issues with this location. Trust is everything and I feel that this location is less than trustworthy.
4/ 5stars
by rebarker6
on April 30, 2015
Everything went well here except that I was there much longer than I expected.
5/ 5stars
by RKent
on April 17, 2015
Recently I bought a new vehicle and needed to get it inspected. I needed to get it done that day in order to take the car out of town later the same day. I went to the shop that usually does my inspections and they couldn't help me. I then went to a nearby Firestone location in Kirkwood, MO. They too were not able to do the inspection, but the lady there got on the phone and found another Firestone location that could do it for me that day. I drove to the Ballwin location where they did the thorough inspection and it only took a very brief amount of time. I was very impressed with the courtesy of the team and the information they provided about this vehicle. When it is time for service on my vehicles, or tires, I know where I will go first next time. Thanks, Kent Chinowth
5/ 5stars
by Opaoma
on April 7, 2015
I was glad they told me there was a safety problem with the car. I did not know there was a problem.
4/ 5stars
by RangerMK
on February 27, 2015
This Firestone outlet serves as our "neighborhood mechanic." Haven't had a requirement to bring a car in in several months, but that will change shortly; we rarely go anywhere else for vehicle servicing.
3/ 5stars
by Manchester r
on February 26, 2015
Depending on the service advisor, the reception can be hot or cold. I have seen a very rude advisor talking to a customer in a demeaning way to him and after he left. He was neutral towards me. Another one was very friendly and helpful. However, our overall experience has been that if we don't take the advisor's recommendation of getting items fixed at that time, they are not as helpful. We were advised to get our tires changed, though it had not been that long since we got new ones, so we took the car elsewhere for inspection and there was no mention of low tread.
5/ 5stars
by timtom
on February 26, 2015
I had an oil change, and they spotted several minor safety issues that I should be aware of. They did not pressure me to fix them at the time, which I appreciated.
5/ 5stars
by JackieH
on February 25, 2015
Always satisfied with the prompt service. Don't like when they try and sell you unneeded services
5/ 5stars
by GARY6
on February 2, 2015
WE & ALL OF OUR ADULT CHILDREN CHOOSE FIRESTONE BECAUSE THE EMPLOYEES ARE CAR-KNOWLEDGEABLE! THEY FIX OUR CARS IN A TIMELY MANNER AND OFFER RECOMMENDATIONS ON WHAT WE WILL NEED IN THE FUTURE.
4/ 5stars
by Ront
on February 2, 2015
I had both vechiles serviced recently and was pleased. The only place I get oil changes and wheel alignments. Good Tires.
3/ 5stars
by JAVOL
on January 28, 2015
I had service for wheel alignment and oil change, prices are reasonable. Got a good service but not great as I expected.
1/ 5stars
by Swalls
on January 28, 2015
After the last two visits I have had, I will no longer be going to Firestone. I was told my radiator had a hole and was leaking, then given cost to replace it, and I checked and found out I had a leak in my windshield washer fluid reservoir. The next visit I was given a very high price to fix a hole in my catalytic converter, and got if fixed by another company for slightly less than HALF the cost. I feel like I am just being feed pricing for Firestone to make money, when really it should be Firestone telling what REALLY needs to be fixed at a "better" price.
5/ 5stars
by gpat
on January 24, 2015
always friendly and great service at this location
1/ 5stars
by Alan L
on January 24, 2015
I moved within the area about a year ago and your Manchester store became closer than by previous stores based on home and work locations. I've tried to use the store 5 times and have only ended up using it twice. My first experience ended in having to contact a district manager for them to service the vehicle as they would not honor a Firestone warranty as I didn't buy the original service their (kind of defeats the marketing of a national service network). Most recent attempt ended with me taking a $500 service to the Ballwin location.
5/ 5stars
by ctopher
on January 23, 2015
First, I take reviews very serious when choosing where I shop. I started coming to Firestone because they offer a lifetime alignment. Then I realized their oil chanes cost less than all the quick lube shops...if you have an appointment. Friendly people out front like Randy make it easy to come back.
5/ 5stars
by Tim1
on January 22, 2015
I had a tire repair (nail removed) with a very short notice appt. It was very well executed!
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