5/ 5stars
by Robert T
on December 12, 2018
Phenomenal Manager and staff... Saved me from making a huge mistake... Very knowledgeable and care about their customers... I recommend them to everyone... Thank you so much...
5/ 5stars
by James Y
on November 29, 2018
5 STARS!!! I was in and out without feeling like I paid for things I didn't need. I was treated with TOP NOTCH service by everyone there...but ESPECIALLY by Erica and Jeremy. Could not ask for more. Give them a raise! I'll always use Firestone now.
5/ 5stars
by EVELYN B
on July 17, 2018
Firestone does a great job on my Automobiles would not go anywhere else
5/ 5stars
by YolondaL
on July 5, 2018
Wonderful Customer Service!!!
5/ 5stars
by John M
on July 4, 2018
5/ 5stars
by Andrea N
on June 26, 2018
I cannot say enough positive things about this location. Each and every worker went above and beyond expectation in diagnosing and repairing my ac tank and did so with such kindness. I would specifically like to give a huge thank you Jimmy at the customer service counter for being me and my sons hero. After being stranded with a one year old in one of the hottest days of the year Jimmy was able to make me feel at ease and help me with every step of the repair process. Thank you, thank you, thank you!!!!!
3/ 5stars
by Theresa B
on February 26, 2018
My problem got handled very fast and I am pleased with the outcome.
1/ 5stars
by Rex G
on December 12, 2017
Took 2006 Kia Amanti in due to check engine light came on and car was running sluggish. Received call from the store stating needing tune up and value cover gaskets replaced. Called back later saying ignition coils needs replaced. Called back later saying timing belt needs replacing. After replacing all of the above they called back saying the vehicle would not start. Called back a couple days later saying vehicle was running and ready. I pick up my vehicle and depart location only to find out that the car was running sluggish and worst than before. When coming to a stop my vehicle felt like it was going to stop running, also the check engine light was on. I turnt around and took my vehicle back to the service department and relayed my frustration. They said the check engine light was due to a sensor without running any additional test as if they knew beforehand yet failed to say anything to me about it. Also they looked at one of technicians concerning how the vehicle was running and he got in to test drive down the road. It seems to me that they should have done this beforehand and would have know that my vehicle was serviced right. I'm still waiting on my vehicle to be serviced CORRECTLY.
5/ 5stars
by Colleen S
on October 30, 2017
These guys are great! They are professional and they get the job done; I recommend them to any women that have had issues with auto care places. All of the staff were kind and they seem to really enjoy what they do. They are my new place for any of my car issues!
5/ 5stars
by Marie D
on August 4, 2017
Came in to get a tire warranty repair and I received the same excellent service as when I purchased my new tires. Thanks guys!
5/ 5stars
by Dawn R
on July 13, 2017
Great
5/ 5stars
by Elisa B
on June 4, 2017
The sales rep get my car in and out.
5/ 5stars
by Allison C
on June 1, 2017
Mr. Jimmy is phenomenal!! He creates a very friendly atmosphere!! They are always very helpful! My car runs wonderfully now! It is a very welcoming environment. Technician wise, Grady is the man!! He has fixed me up every time!! I recommend them ABSOLUTELY!
1/ 5stars
by Mr. G
on May 12, 2017
Vehicle was serviced in November with heating and cooling problems and was brought back yesterday for related problems. Firestone stated that and item was missing and that I would have to take to dealership to order and repair. The item was there when last serviced by Firestone, yet they don't want to do the right thing and replace and repair. Very Dissatisfied Customer.
5/ 5stars
by Lauren S
on April 3, 2017
Jimmy and Chad were so AWESOME when my little girl and I showed up to Firestone with an almost flat. My new tire was put on quickly and I was gone within 45 minutes. These guys helped my stressful day get 100% better. :)
5/ 5stars
by Howard
on March 16, 2017
No waiting, Friendly Service, Experience (Professional) Team Players, No questions left unanswered, all work completed in a very timely manner and great location with easy in and out access to the hwy.
5/ 5stars
by Notmy N
on March 15, 2017
Great service, great price, great people.
5/ 5stars
on February 25, 2017
Went to this store @ 7:00 am Saturday morning. Very courtesy, prompt service. Very friendly. Very knowledgeable and explained everything. Will continue to go here to get my car serviced. Best experience ever getting our vehicle serviced and tires replaced
5/ 5stars
by Jamie
on February 3, 2017
Jimmy is awesome
5/ 5stars
on November 23, 2016
5/ 5stars
by Valerie P
on October 10, 2016
Just want to recognize my Sales Associate for an outstanding job. He was friendly, courteous, knowledgeable, helpful and efficient. Here's to you, Matt Toulomelis.
5/ 5stars
by Bernice B
on August 24, 2016
I'm a very satisfied customer! The staff was very professional!
5/ 5stars
by David K
on July 17, 2016
Outstanding Staff! Both the Manger Jasen and Grady the technician provided outstanding customer service! This was my daughters car and Grady explained everything to her. Great service!
5/ 5stars
by David e
on June 4, 2016
4/ 5stars
by Kenneth W
on May 21, 2016
5/ 5stars
by James J
on May 18, 2016
Experience staff and friendly service.
5/ 5stars
by Michael
on May 2, 2016
5/ 5stars
by Milton R
on April 12, 2016
Great Service at Firestone Pearl!
5/ 5stars
by Mark t
on April 4, 2016
Over the course of 8 years and 5 different admittedly troublesome vehicles I have never seen Firestone fail to meet my expectations in the repair and maintenance of my cars. My family owns 5 different cars at the moment and every single one of them is a FIRESTONE.
5/ 5stars
by Tamar
on December 18, 2015
I was very pleased with my service for oil change.
5/ 5stars
by Nannaw
on November 30, 2015
We had a set of Bridgestone tires placed on my husband's 2010 F150 Ford pickup a week or so ago.They got to work as soon as we arrived and did a great job. We were in and out in a really short time. They were extremely nice and handled everything quickly. We will be back when my truck needs tires or any other things we may need done. It's nice to have a full service shop to handle any problems we may have.
1/ 5stars
by Larry1948
on November 19, 2015
Completed service well before promised and well done.
3/ 5stars
by Mattchevyguy
on November 15, 2015
I used them a week ago. Had an appointment at 11 car didn't even get into the shop until almost 12. I am not sure what the whole "front end check" is but all I saw him do was shake the tires with his bare hands. I am glad he saw my rear shocks bad.(had to remount a panel under my car that was flapping). That helped some of my problem. I was told my brand new tires were flat spotted. I took it back to where I bought them and to 2 different places who deal with tires they all said nothing is wrong with the tires. Not sure what was going on when you guys checked it but I feel like I was trying to be up sold on a product that I did not need. That and the fact that the appointment time retry much means nothing is my biggest concern with my experience. All in all I believe if I was someone who knew nothing about cars I would have been taken advantage of. Average experience.
5/ 5stars
by Melissa1
on November 11, 2015
Went in to get my tires rotated. It was quick, literally not more than 40 minutes. Cheap. They even gave me recommendations on what maintenance I may need to get next. Repeat customer.
4/ 5stars
by lane23
on November 7, 2015
The only complaint I have is the associates were too busy talking to each other to notice me standing there waiting for assistance. It took them about 4 minutes to stop talking about what they were going to have for lunch (at 8:30) and ask me how they could assist me. Although, Jason the manager was amazing! He helped so much and really made me feel important. I will def use Firestone again, but will only deal with Jason.
5/ 5stars
by sayp
on July 30, 2015
I used them this week and the service was a wonderful experience.
5/ 5stars
by Angelh95
on June 1, 2015
Great customer service and good work on the vehicle
1/ 5stars
by A333
on May 13, 2015
The men at the Pearl, Ms location are rude and unprofessional! I never go there again!
5/ 5stars
by Jazze
on May 12, 2015
I went in to have my tires rotated and thanks to the manager he found that I needed brake work done immediately. I would not have known that my brakes were on the blink .. I am very grateful!
5/ 5stars
by Tameka
on April 28, 2015
Great experience. The service advisor was very kind and knowledgeable. He took the time to get to know me.
5/ 5stars
by Bnel
on April 25, 2015
I've been using them for about 2 years and I'm always happy when I leave!
1/ 5stars
by sgriffin
on April 14, 2015
Second chance using this store and nothing about customer service has changed.
5/ 5stars
by bebop
on February 26, 2015
on my last trip they said my anti freeze was still good but needed to be change eventualy. I had it changed that day and they did a good job.
1/ 5stars
by yllaer
on February 11, 2015
They do not have to worry about me coming back. They treated me as if I was a nobody. I purchase brake service and new tires, spent about eight hundred and fifty dollars to be treated like a nobody. Return to the store a week later to ask why was my brake lights and the SAR light was come on was told that maybe it was because the SUV is an older model...I was like REALLY!!! It wasn't come on before hand. Waited about thirty to forty-five minutes for them to check it, then come to find out he did not but me in the system so I had to wait, and wait to get service....Talk to the service manager he was so unconcern about it....When they did finally pull my SUV in for service, it was about 4-5 (including the services manager and the other employee from the front that forgot to put me in the system) people group up around my truck just talking I had the feeling that they were talking about me instead of work on my SUV, so I easy over there and ask what was the problem, they scattered then...Two of the employee drove the SUV and came up with nothing so they put it on the machine and came up with a lot of codes and say that I need to take it to the dealer.........
5/ 5stars
by amyjean
on January 23, 2015
job was done great and I will be back customer service was great also
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