on October 20, 2018
I have been going to this Firestone for years because it's close to home. I went in like always, but this time I brought my husband truck to get four tires. Everything was going find until I was handed the caps of his hub caps to me in a bag. They was broken, and the technician said he was sorry. The supervisor told us to order some more, and they would pay for them, my husband and I talked I said since it happened at Firestone they should order them, well it's been about a month, and he can't seem to find the right caps. What do you think?
Responded on November 25, 2018
Hi, Isola. We are truly saddened to learn that you had this unpleasant service experience. I can only imagine your frustration when you were told to order to hubcaps due to them breaking. We hold our service to a higher standard than this and we'd like to help get this matter escalated to our upper management team but we'll need a little more information in order to continue. Will you please email us at email@example.com with your full contact information, a link to this review, and any invoice numbers related to the tire installation? You're a valued Firestone customer and we look forward to hearing back from you. ^Katrina
Firestone Complete Auto Care - Cleveland Management
on September 30, 2018
Very friendly atmosphere
on August 24, 2018
You can depend upon Firestone in Cleveland, MS to thoroughly check your vehicle, and ONLY repair what is needed. I was quite pleased with their suggestions and quality of services provided.
on February 24, 2018
Conveniently located, prompt, and efficient services.
on December 29, 2017
I took my truck to have the radiator flush service because I noticed debris in my radiator. I picked up the truck and the air wouldn’t blow hot. I took it back. They checked it and now say I have a possible issue with my thermostat, water pump or blockage in the heater core. I feel like Firestone offers a service that is not effective and potentially causes other problems. I plan to find the problem and correct it myself.
on June 4, 2017
The sales rep get my car in and out
on March 19, 2017
Keith and Randolph were awesome from the initial informative phone call to the installation of my new tires. I was informed up front of all specials offered and they questioned me first as to what I was looking for in new tires as to better service my vehicle. I am very satisfied with their polite and friendly service as well as quick installation of my new tires. Very pleased!!
on April 8, 2016
Great service. Fast service. Friendly service! Competent service. What more could I ask for!
on November 3, 2015
I used them last week and I am very satisfied with the service.
on September 25, 2015
Very friendly and helpful with my automotive needs
on May 5, 2015
My last visit was a pleasant one. Randolph Parham, the manager, is always courteous whether speaking with him over the phone or in person.
on March 2, 2015
I went there to purchase tires a year ago and they treated me so cordial and made me comfortable as I waited.Now everytime my car needs servicing I find myself driving all the way to Cleveland, MS. The service is top of the line and Mr. Randolph really knows his customers and how to treat them. He makes everyone feel special.
on February 26, 2015
My overall visit to this Firestone location was simply the best! Let me tell you, the Store Manager, Randolph was simply awesome. He has great customer service skills! He always greets you with a welcoming smile! He treats you with kindness and respect from start to finish! The entire staff has gone above and beyond to assist me with my car care needs!! I enjoy my visit each time I go to this location. It is so good to be able to go to a place like Firestone, where the staff not only wants and appreciates your business, but also enjoy having casual conversation with the customer, at times, while they look for the item that is best for your car, as well as what is best for your budget. I think Randolph represents, what "Customizing Customer Service" really means!! It's not always about the service you are getting on that day, but it is the attitude of the management and staff that is important to customers as well!!
on January 23, 2015
My father passed away on November 9th (Sunday) and I had to get new tires before I could leave town on Monday. I had the most wonderful service man take care of me and my car. His name was Keith and he made sure that my car had new tires, was serviced, put on new brake pads for safety and made sure that it was all done and ready for me to leave town to get to my Dad's before dark. I am an older lady and it is hard for me to see at night. I could not have asked for better service and I definitely will be going back. I wish more service people took an interest in their customers like Keith did.
on January 22, 2015
Easy in and out, friendly staff. like that they made recommendation without pressure.