Firestone Complete Auto Care: Your Source For Tires And Repairs At 6620 S Westnedge Ave In Portage

Ready to come in to your local Firestone Complete Auto Care on 6620 S Westnedge Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

6620 S Westnedge Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #23779 Managed by Robert Mccaffrey

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll check fluid levels, air filters, belts, and more. Additionally, we're devoted to delivering the best quality service possible, at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.7 of 5) - 33 Reviews
5/ 5stars
by  
on October 12, 2018
5/ 5stars
by  
on June 9, 2018
Great people, who did a great job. I had a lifetime alignment completed to my requested specifications. Often times this can be difficult to find someone to do, there is always excuses as to why they can't. The shop took a look at what I wanted, said no problem, and did the work. I booked an appointment online and was in on time, and out quickly. Thank you.
5/ 5stars
by  
on February 12, 2018
Best car repair experience ever! Very friendly and honest employees!
5/ 5stars
by  
on October 31, 2017
I arrived about 15 minutes earlier than my appointment and my car was taken in about 5 minutes later, and the wait time was exceptional. Although my appointment was made the day prior by "Rob", the advisor that took me in on the day in question was "Justin", who was very personable, and upon completion, explained my invoice minutely. In addition, when I got back on the road, found a dash problem with my tire pressure reading had been fixed as well, without my asking. Great experience!
5/ 5stars
by  
on September 19, 2017
These guys are always so amazing! they really help me figure out how another company really screwed up my car! They always find special offers for me and explain in great detail thr issues with my car! I would never trust anyone else with my car!
5/ 5stars
by  
on June 29, 2017
I have been a customer of the Portage shop consistently for just about a year and a half. A good mechanic is hard to find, and, trust is an issue as well. At a Firestone competitor I was given bad information, told I needed particular work done and actually the work was unnecessary; not a good feeling. I've found the Portage staff to be honest, they explain everything they do and why and answer all questions I have relative to repairs. Mike is knowledgeable, pleasant and has patience to explain everything to a guy like me that know how to put gas in a car and drive. The technician, Elario, explained everything he had repaired and asked me to come back in a week so he could check to make sure all was in order with the repairs. The service is always superior. The employees know who I am when I walk in the store. Well, I'll keep Firestone as my place to go when I need repairs on any of my vehicles and will recommend the store to anyone looking for great service and a staff they can trust. Keep up the great job!!
4/ 5stars
by  
on April 21, 2017
Hey guys, I had a good experience with your company through the simple process of having the oil changed in my 08 Civic. However, the tech did not reset my oil change light. Please train your techs on how to change the more complicated Honda oil service reminder light.
5/ 5stars
by  
on March 15, 2017
5/ 5stars
by  
on January 30, 2017
Made appointment on line. Upon arriving, service advisor went over my request with me - confirmed my oil selection, explained both wiper blades available, as well as prices, and I was able to make a choice. Car completed in acceptable amount of time. Also polite and friendly.
3/ 5stars
by  
on January 15, 2017
Staff friendly but job was not finished so i had to complete the job myself
5/ 5stars
by  
on December 20, 2016
Excellent service personnel. Friendly and efficient. Recommend them to anyone who didn't trust prior mechanical eexperience
5/ 5stars
by  
on December 11, 2016
Mike, who is the tire manager, did a great job handling all the customers. The weather was bad and he handeled all th customers well.
5/ 5stars
by  
on October 4, 2016
I always have my car serviced and any unsuspected repairs are always taken care of by the Portage Firestone team. They know me by name, I'm always treated with respect and the service always meets expected standard. I recommend the store when ask if I know a good shop and feel comfortable in doing so. Great bunch of people that do a fantastic job.
5/ 5stars
by  
on September 19, 2016
They fixed my truck fast and for a lot less than what was originally estimated.
5/ 5stars
by  
on April 21, 2016
Very, very friendly! They always explain thoroughly what is wrong and what they are going to do. I always get my car back the same day too!
5/ 5stars
by  
on March 21, 2016
5/ 5stars
by  
on March 20, 2016
Lee, who found my original problem, Elmario, who handled repair, and Mike, the service advisor, were all very professional, courteous, and competent. They got me in a little prior to my scheduled time and I was back on the road within 40 minutes. Would recommend this location to anyone!
5/ 5stars
by  
on December 23, 2015
This was my first time purchasing tires through Firestone. Mike and Derek were quick to help with loading and unloading of my wheels and tires!
1/ 5stars
by  
on December 2, 2015
"We will call you with a quote tomorrow" they said. "Sorry, was busy. Will call you on Monday" they said. "Wow, he never called? I will have him call you first thing tomorrow" they said. Still no call. And that's just the icing on the cake to this story. (Didn't fix everything I asked them to, exhaust system now falling off car, took hours longer to fix than they promised). Lost another customer. Strongly suggest people go elsewhere.
5/ 5stars
by  
on November 27, 2015
The service Tex's are reliable,an take pride in their work, an the gentleman greeting you when you walk in the door are friendly an knowledgeable. That is why I bring all three of my vehicles to Firestone! Thank you .
5/ 5stars
by  
on November 23, 2015
I can always trust the Team at this location. They never try to sell me anything i know is not necessary. I normally work on my own Cars but sometimes I am to busy. This is the only place I go for service outside my own garage and the only place I go for the quality tires at a Great Value. Firestone tires are the best!
5/ 5stars
by  
on November 20, 2015
The staff is extremely attentive and the follow up exceptional. Lee was phenomenal. Very helpful and attentive while being extremely professional. I have used this location for years with my fleet vehicles but this appt was for my personal vehicle. Will continue to use this location
5/ 5stars
by  
on October 15, 2015
We have used the Portage Firestone several times and continue to because of the attitude, professionalism, honesty and knowledge of the staff. So thankful for this team!
5/ 5stars
by  
on October 5, 2015
I went in for a oil change came out with peace of mind....knowing that my vehicle is reliable and safe, because of the care and service this shop provides.
5/ 5stars
by  
on October 4, 2015
I took my 2007 Ford Expedition to Firestone for factory scheduled maintenance (100,000 mile service). Extremely professional group in Portage. They took the right amount of time to finish the job. My car feels great to drive. Firestone was performed the service I needed, found an additional issue when inspected the vehicle and completed all the work same day. I would highly recommend you visit Firestone. My family and I have lived in 10 states and each time we use Firestone...we get great, quality service. Note, this 100,000 service required spark plug replacement. The team was able to get all spark plugs out without any issues; difficult task for Ford vehicles.
5/ 5stars
by  
on July 19, 2015
I visited my local Firestone store for the second time since moving to this area a decade ago. The service was great. I got the service I originally went for and installed shocks as well. The most significant thing that impressed me was the service reps I dealt with. After my vehicle was given the once over and needed repairs were identified by the technician, there was no hard sell. The customer service rep made me feel comfortable in deciding what I wanted to get done and when. I don't like feeling like I'm being pushed into anything. Well, bottom line the Portage, MI Firestone Store has a new regular customer and I plan on scheduling appointments to make the repairs they identified I needed. Thanks guys, you're awesome. p.s. The air is blowing super cold!
5/ 5stars
by  
on July 8, 2015
I went for an inspection and they did a great job pointing out all of the issues with my vehicle. They were very helpful and not pushy; I recommend this shop.
5/ 5stars
by  
on June 6, 2015
I used them last month and I am happy with the service but I wish I got the quote and the actual cost to match
5/ 5stars
by  
on May 6, 2015
I have been to Firestone 2x for my regular maintenance. They were friendly and helpful. Both times when I came they were willing to go the extra mile to look at minor issues outside of what I was paying for and adjust them without extra charge.
5/ 5stars
by  
on February 2, 2015
I was expecting a $400 plus repair bill and it ended up a little over $60!!
1/ 5stars
by  
on February 1, 2015
I needed a alignment on my 98 k1500 suburban and it was a Sunday and the only place that was open was Firestone i went there they got me right in i told them what i need they said it would be 1 hour. 2 hours later they where done i never got a print out of the alignment i just hope that it was good. I got home and notice that my fender liners were damage so i went back and the tech said that it was like that when i bought it in but i had just fix it the day before and it was not that bad. They said they would have to wait tell Monday for a manager so i came back Monday and talk to him he said all he could do was give me 15 $ back because it was old and probably broke before. Worst shop experience never i will never go back
5/ 5stars
by  
on January 27, 2015
Always a great job. Professional and reliable. Nice.
5/ 5stars
by  
on January 24, 2015
Prompt and efficient always great customer service

Find The Firestone Complete Auto Care Location Nearest You

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone