Car Repairs And Tires At 5110 W Saginaw Hwy From Your Lansing Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 5110 W Saginaw Hwy? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

5110 W Saginaw Hwy
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #14389 Managed by Mitchell Cruzan

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll check fluid levels, steering, belts, and more. Additionally, our team believes in offering the most consistent service on the market, all at reasonable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (517) 721-7574.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 46 Reviews
4/ 5stars
by  
on October 4, 2018
Very friendly helpful staff. Mitch was great!
5/ 5stars
by  
on September 5, 2018
1/ 5stars
by  
on July 16, 2018
First of all, my appointment was at 11:30am. My car did not go in until at least 12:15pm. I finally got out of there a little after 1pm. While driving back to work, I heard a horrible scraping sound. After I parked, I looked underneath the car and the heat shield had not been reattached correctly and that is what was scraping. I drove back so they could fix it and when I arrived, the heat shield had fallen off. I drove back to work where I found the heat shield, so once again I drove back to Firestone so they could reattach it. Apparently a bunch of pieces were missing so they used zip ties to reattach it and made no effort to tell me this is a temporary fix and that they would order the correct parts so they can fix it correctly. This whole fiasco took over three hours. That's three hours I had to miss from work and lost three hours pay. Not only should the cost of my entire oil change be refunded, my car should be fixed correctly and I should be reimbursed for my lost wages.
5/ 5stars
by  
on June 21, 2018
Great service on appointments. I was scheduled and could tell from the counter-work, it's been and continues to be a busy day. Work was completed on time.
5/ 5stars
by  
on February 15, 2018
Manager was extremely knowledgeable and NICE! Worked with me with pricing. The tech was considerate of my time as well.
2/ 5stars
by  
on February 10, 2018
I was given an appt. for 5:00 pm and left the store at about 7:05pm. That was to have 2 tires replaced. If you have time to waste I strongly recommend this store.
2/ 5stars
by  
on December 22, 2017
Empty rim with an appointment 45 min to put a tire on just the rim.....told me another two hours for the lift SO I PUT THE TIRE ON MY F350 TRUCK MYSELF!! Said they were really busy BUT SO AM I !! SOOOOOOOO SLOW came in the next day 8:00 am only one there and waited an hour and a half for one more tire installed on my truck. Great workers and great tires if you have a lot of time to waste. Tire factory took 40 minutes for 4 tires but their customer service & tires are not good.
5/ 5stars
by  
on December 4, 2017
I came into the store late on a Saturday evening with an issued caused by another company that had done an oil changed and damaged my vehicle. Mike Thornton and his tech Dakota Preston were not only friendly and knowledgeable, but they got my car in and my problem solved despite it being near closing time and my issue having nothing to do with Firestone. I am grateful that they took the time to assist me with my problem and not only that, they fixed my car and got me back on the road that same night. Their entire team should be proud of an excellent job well done.
5/ 5stars
by  
on November 30, 2017
I was towed in to the shop with a flat tire very late in the day near cloing. Cassie, the service manager, was very busy but took the time to assist me and repair the flat tire and send me on my way. I appreciated her professionalism and dedication to putting the customer first.
5/ 5stars
by  
on November 25, 2017
Wonderful! These guys are great! I appreciate everything they did and offered. I now have a safe and reliable vechical.
5/ 5stars
by  
on November 18, 2017
The staff was courteous, professional and knowledgeable.I had planned on getting new tires from another vendor. they did not order my tires and told me I had to come back next week.The team at Firestone told me to bring my vehicle in today and they could get it done. I will go back to them and will recommend them to my family and friends
5/ 5stars
by  
on August 20, 2017
Wow I got real service, it was no up sales cause I'm a women, they explain everything to me and did not try to $peak to me like many other auto shops treat women. Anthony and his team took time to make me feel comfortable and speacial. They even understood my needs and my budget at this time. Thank so much for the great service. You guys now have a customer for life and I'm tell all my friends and family they need to come to you guys for their auto needs. See you guys soon need three more tires and other auto services.
2/ 5stars
by  
on May 6, 2017
I had a scheduled appointment to receive new tires for my vehicle. I arrived 5-10 minutes early, and they didn't start working on my vehicle until 45 minutes after the scheduled time. Every bay was full when I arrived. What is the point of setting appointment times if they can't be followed? Two other customers were waiting in the store for their vehicles. I spent a total of 2 hours in the store, and no one updated any of us as to the progress of our vehicles. When one man asked how his was coming along and if they were having any issues with his car, the sales women (Cassandra) told him things were fine, and none of the techs told her about any issues. She then made the comment that she doesn't like to "bug" the guys when they're working because they get upset. He asked again about an hour later, and she did ask the techs and was told that they were having some trouble with a bolt. Cassandra told the man that they had been struggling with it for awhile now. Communication between employees, and between employees and customers was horrible on my visit.
5/ 5stars
by  
on March 19, 2017
Excellent service. I will never take my vehicle anywhere else.
5/ 5stars
on January 25, 2017
The staff was able to fit my tire purchase to my driving needs, the tires they sold me both fit my driving paterns but also fit into my budget.
4/ 5stars
by  
on September 30, 2016
3/ 5stars
by  
on September 13, 2016
I had work on my car a little over a week ago and all when good . However my family on the freeway had a left front tire go out on the ramp . With three kids from 2wks old, 2yrs and 5yrs in the back seat! The work from Firestone was at faulty. Yes Firestone took care of the tire problem and more. Things like this happens and Firestone service was great to respond fast. Thanks again to Firestone. Terry Lyon
5/ 5stars
by  
on August 16, 2016
Cassie and Steven were great! Good job. Keep up the good work. I'll be back
5/ 5stars
on July 1, 2016
1/ 5stars
by  
on May 25, 2016
5/ 5stars
by  
on May 19, 2016
Just an all around excellent service from sales to the technician who performed the repairs left me very satisfied
5/ 5stars
by  
on March 25, 2016
the services at your 5110 signaw st. lansing mi was very accommodateding and proffessional thankyou.
5/ 5stars
by  
on November 29, 2015
My car died recently and of course it was right before I was supposed to be at my family thanksgiving and on a saturday. I talked with Mike at the front desk and he was amazing. Not only did they get my car in and fixed he made sure I made it to thanksgiving dinner on time . All of the employees there were amazing and I will not only be going back when the next car emergency occurs but I recommend them over anyone in lansing. Thanks firestone!!!
5/ 5stars
by  
on November 29, 2015
I am satisfied with their work the oil change on my vehicle
4/ 5stars
by  
on November 13, 2015
I brought my car in twice for the same issue in two weeks. They couldn't find the problem the first time, but they fixed it the second time. I had to have the car towed to Firestone. It'd be nice if that service was offered.
5/ 5stars
by  
on October 8, 2015
I really appreciated the employees worked on my car ASAP because of living three hours away. Called me often to let me know of what was going on, and if I called them they answered my questions or found an answer to my questions.
5/ 5stars
by  
on August 24, 2015
Was entirely happy with the cost of mounting and balancing. The only downer was there was some confusion on total cost. I was told $102 with lifetime balancing and the special valve stems. When it was found out I didn't need the valve stems the lifetime guarantee was dropped too. So now when I need a rebalance I will have to pay for it!
4/ 5stars
by  
on August 6, 2015
normally I do my own oil changes, but I didn't have time and found a coupon online. I have to say, I was (and still am) skeptical of any auto repair shop. The guys here were professional and didn't try to push me to buy anything and, unlike some places, their price they advertise is the price you pay. (no added fees for disposal of old oil etc...). It was a little behind schedule- but not far enough that i was stranded without a vehicle.
5/ 5stars
by  
on June 17, 2015
Anthony was great to work with and had me in and out in no time. Thank you!
5/ 5stars
by  
on May 2, 2015
Title says it all. They were fast, friendly, and explained issues clearly to someone that really doesn't know much about cars at all. Thanks!
5/ 5stars
by  
on April 19, 2015
The people who work here are friendly and knowledgeable. I have received excellent service with all questions answered every time I take one of my vehicles in for work.
5/ 5stars
by  
on March 2, 2015
I love this Firestone. The guys there are very, very helpful and the manager is always working with me to make sure my car gets the service it requires within the budget that I have at that time.
5/ 5stars
by  
on February 27, 2015
i m happy about service its awesome service .Everybody should go there
5/ 5stars
by  
on February 27, 2015
good service and fairly quick. Did exactly what I wanted, no more or no less.
2/ 5stars
by  
on February 27, 2015
There is a huge lack of awareness when a consistant customer of more than 20 years walks to the counter. It concerns me that every time I make an appointment or walk to the counter nobody knows who I am or treats me like a valued long time loyal customer or can even vaguely remember any of my cars history. I have also been talked into buying tires that were later discontinued weeks after my purchase. This has happened 2 different times. Pushing soon to be discontinued products on long time CNFA cardholds is plain and simple ....bad business.
5/ 5stars
by  
on February 26, 2015
I have been a Firestone auto care customer for more than a decade and I always have a positive experience in all they do!
5/ 5stars
by  
on February 26, 2015
I came in last week to have my car looked over after going into a ditch. And the service I received was amazing! They helped my make the best choice for me and my car. Gave me many options told me what needed to be fixed immediately and what could wait. Very helpful and informative.
4/ 5stars
by  
on February 26, 2015
Great on timing, they said one day. So it was. I were pleased. This took all of a hour an half. Full set tires an the full check of my auto.Thank you Firestone.
5/ 5stars
by  
on February 6, 2015
the staff and service are very accommodating and professional
5/ 5stars
by  
on February 5, 2015
Have used Firestone for most of my automatic repairs, they did a great job as always, pricing was fair and well explained. They even sent me a coupon for the repair that saved me a few bucks. Really glad that I bought the road hazard when I bought the tires.
5/ 5stars
by  
on January 30, 2015
Fast professional service. Anthony and his team did a great job getting me back on the road fast.
5/ 5stars
by  
on January 26, 2015
I have about 40K miles on my 70K Firestone tires with no problems. I also get my oil changed there, and they rotate and balance at no charge.
5/ 5stars
by  
on January 25, 2015
Each time that I go to the store, I am greeted warmly upon entering. The service writers look up which vehicle that I brought and check to see which services are required or recommended. Then upon the service personnel's inspection, they tell me of any special circumstances that may need interest or even if everything looks fine and no additional service is recommended. I feel that when I leave there, my vehicle is well cared for.
5/ 5stars
by  
on January 24, 2015
I come here for all my car needs. They are always helpful and friendly!!
5/ 5stars
by  
on January 24, 2015
They treat you with respect and give you your options with clear explanations. There isn't much more to say besides the fact that you get professional service for the same price as the other guys.
5/ 5stars
by  
on January 24, 2015
I went to this location with a rear tire leak on my truck they were fast an very curtious in fixing my tire problem

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