Car Tires And Services At 302 W Michigan Ave: Firestone Complete Auto Care In Jackson

Come in to your nearest Firestone Complete Auto Care at 302 W Michigan Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

302 W Michigan Ave
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-5p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #6181 Managed by Kimberly Goldsmith

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates will take a look for free with our courtesy check. We'll examine lights, headlights, the battery, and more. Plus, we're dedicated to providing the best auto repair possible all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.7 of 5) - 44 Reviews
    5/ 5stars
    by  
    on October 2, 2018
    I drive a 16 year old suv in pretty decent shape for its age and mileage. I do small repairs and maintenace but know when things are beyond my skills. I made a next day appointment via google maps, after finding severe and dangerous tirewear on my vehicle. I travel 100 miles a day for work, returning home after midnight, on the highway. I had only one day to get the repairs completed. The appointment was confirmed, and when I went in to Jackson they were ready for me. I explained what I believed I needed, snd my short yime dilemma to Kim. She wrote all of it down, then explainef how and why some of that may not be necessary, and that a thorough courtesy check would be done to find all the affected parts,and determine from there what I would like to do. They did an excellent check: the brake repairs I thought I needed were not needed, they showed my the good wear on pads and rotors. However they also showed me several worn and corroded components I never would have found. After a comprehensive review and list, with questions from me and great answers back from both Kim and Gary, the service technician, I agreed to the repairs. I had arrived at 11 a.m., and they agreed to work until closing to complete the numerous repairs my vehicle needed. I work at a hospital 50 miles from home, and needed to drive in the very next day. They were doing their best to make sure I got back on the road, but safely! Come 6 p.m., Gary still worked at getting my old, abused system aligned, after completing repairs. Both he, and Cassandra, stayed late to ensure the work wasfully and properly completed. I'm sorry, but I haven't seen that kind of service in years!!! I am completely satisfied with the work done on my vehicle - it runs and steers great again. I am very grateful for ghe care and customer service I received from Kim, Cassandra, and Gary. And yes, I highly and whole- heartedly recommend anyone go to this Complete Auto Care center!
    5/ 5stars
    by  
    on May 14, 2018
    to who ever it concerns i done a survey few days ago from the jackson location I put some bad revues and i was wrong the Jackson location has treated me very well and this makes several times I have used this location IF I WAS NOT SATISFIED I WOULD HAVE NOT RETURNED once again I stress every one at the jx location customer service was good I needed 4 new tires and i wanted very good tires and the employ recommended what was the best and what was not so i went with the best tires and the price was fare and affordable i only have had the tires 5 days and I all ready love the tires they have done great stops great handles rides very nice on the highway and i wanted something that would handle nice on the highway we do a lot of highway driving and they handle great even on wet surface I was very impressed we have had a lot of rain and when i have had to stop or slow down the tires we GREAT no rolling on sliding or hesitation know if they last as long as i hope so as long as i do my part on rotating them I would like to see that I get a reminder on tire rotation
    5/ 5stars
    by  
    on March 9, 2018
    Love love love this place. GREAT service!!
    3/ 5stars
    by  
    on February 17, 2018
    5/ 5stars
    by  
    on November 30, 2017
    Excellent place to get your vehicle fixed. Great prices, Great Staff. Will return for all my vehicle needs.
    5/ 5stars
    by  
    on August 17, 2017
    Care came out in superior condition! The service was excellent!
    5/ 5stars
    by  
    on August 17, 2017
    The service was friendly and the car came out in superior condition!
    5/ 5stars
    by  
    on August 4, 2017
    Kim and the technician were absolutely Great!! Went beyond my expectations!!! Totally recommend this place.. I will be back before fall to get my husband truck tires and alignment.. Thank You for the Great Deerfield you provided.. God Bless!!!
    5/ 5stars
    by  
    on July 21, 2017
    Down to 1 mm or less of brake pads remaining, successful transition to fully repaired vehicle in less than 3 hours!! Way to go Firestone!!
    5/ 5stars
    by  
    on May 14, 2017
    Firestone is the only place to take your vehicle.
    5/ 5stars
    by  
    on March 9, 2017
    5/ 5stars
    on March 9, 2017
    They were honest and quick at getting us back on the road. Thank you Kim and your staff.
    5/ 5stars
    by  
    on February 7, 2017
    Service was great and their staff was wonderful to work with. Especially, Edward, who was the "Service Advisor" we specifically worked with.
    5/ 5stars
    by  
    on February 7, 2017
    5/ 5stars
    by  
    on November 20, 2016
    We arrived for our 1:00 pm appointment and we were promptly greeted by the salesman. He went over what we were having done and also addressed any additional issues. We went in for a tire replacement and oil change. We also wound up getting a wheel alignment. We will be going back soon to have the brakes done. Everything was done to our expectations and everyone was courteous and friendly. That's pretty much all I could ask for!
    5/ 5stars
    by  
    on April 12, 2016
    The manager, Mike and associate, Kim with technician, Gary made my visit to the store very pleasant. I was kept up to date every time something changed. I was never ignored and throughly pleased the entire time I was at the store. The store was very busy and the only thing I saw that might be different would be to have the store in a larger building location as parking is limited. They work professionally and quickly to complete their tasks with always a smile on their faces. I will continue to take my business to this store because of the people you employ
    5/ 5stars
    by  
    on March 28, 2016
    5/ 5stars
    by  
    on March 20, 2016
    Mike & his crew are very helpful honest!
    5/ 5stars
    by  
    on March 18, 2016
    I have always had fast relieable service done at the Jackson Firestone. I can trust them,
    5/ 5stars
    by  
    on December 17, 2015
    Had an appointment to rotate my tires, Started working on my vehicle on time according to my appointment. Found my alignment off on one side - corrected, rotated my tires and explained what was done, all for the cost of a hand shake.
    5/ 5stars
    by  
    on December 9, 2015
    I came in a week ago because my battery light came on when I was driving in town. They checked my battery for me, on the spot and free of charge. I needed service, and they got me in within the day. Very happy with the whole experience.
    5/ 5stars
    by  
    on December 7, 2015
    I NEEDED SERVICE DONE THE NEXT DAY AND THEY WORKED ME IN TO MEET MY SCHEDULE. THANKS FELLAS!
    5/ 5stars
    by  
    on November 27, 2015
    Great working with this group. Thanks for the tires
    5/ 5stars
    by  
    on November 14, 2015
    I went to Firestone of Jackson needing all 4 new tires and all new brakes. Mike made sure I got a good safe reliable tire that would be good for me. He also made sure I felt safe in my car to me that is very important in a auto place. They were swamped with work that day and the guys all work as a team and worked hard to get my car ready for me. They even stayed after and was honest and up front thank you guys for your great service I would recommend any one to go there as I will continue to use them now.
    5/ 5stars
    by  
    on September 30, 2015
    I purchased new tires there last week, and will go back to have more work done soon.
    5/ 5stars
    by  
    on September 28, 2015
    Stopped in to see about outfitting my truck with new tires. Had never considered Firestone prior to this. Was shown an excellent tire in stock that come with a couple discounts. Ended up paying less then the popular discount store with the same type of guarantees and most importantly my alignment is checked every time I come in for a rotation. This is very important to me as front end work on a 4x4 can be very expensive if minor things are not detected and corrected as soon as possible. Went to Fort Wayne over the week-end excellent ride with much improved gas mileage.
    5/ 5stars
    by  
    on September 22, 2015
    I was traveling when my tire blew out. I called Jackson Firestone Store and Told them I was traveling and my tire blew out, they ask what type tires I had and they said they had one that would be similar to the ones I have and that as soon as I could get there they would get the new tire on. When I walked into the store they got right on my tire and was on my way within an half hour. What great service that is when you are traveling. I cann't say enough good about the service team at Firestone. If you live in Jackson give them a try for excellent service. The price on the tire was very good. Thanks for your excellent service
    2/ 5stars
    by  
    on September 15, 2015
    I had no choice but to come in on labor day...turns out my vehicle was to dangerous to drive. That being said I had some of the recommended work done, but couldn't afford the rest. I called my "regular" shop about the cost of the remaning work and they quoted me a price that was HALF of what Firestone quoted for the exact same part, and labor.
    3/ 5stars
    by  
    on August 6, 2015
    I needed at least two tires and an oil change. Ended up needing all four tires due to wear on the inner edges. They checked my alignment and said the driver's front alignment was off. This didn't explain how all four tires were affected. But, my bad for not asking. HOWEVER, I did ask about a chattering noise in the back, passenger side. The tech said I needed both rear struts replaced, although the car doesn't display the symptoms of such. No bouncing, Nose-Diving or roll during turns. I've researched this further: on the Ford Taurus', a "problem" with this strut is where it attaches to the rear deck. There's a rubber pad with metal sleeve at this attachment point, the metal sleeve slides down, out-of-place. This allows the top of the strut to tap against the deck metal. Not necessarily a bad strut but bad design of the rubber pad/metal sleeve. I think it was a cop-out of your tech, just to recommend new struts. However, I have not had a chance to get a second opinion as I am here taking care of a sick family member and Free Time is limited. Thanks.
    5/ 5stars
    by  
    on July 24, 2015
    I would recommend these guys to anyone, my visit was great and I couldn't be happier with the service I received and the friendliness of the staff. You guys rock!
    5/ 5stars
    by  
    on July 8, 2015
    Always helpful service. They really try to keep my car in good condition for the best price.
    5/ 5stars
    by  
    on July 6, 2015
    Every time I call, Mike, Kirk and Brad take excellent care of my husband and I. I recommend to all my friends and family to t=go here for all their auto needs!!!
    5/ 5stars
    by  
    on June 4, 2015
    We came to Firestone with the intentions of replacing brake pads but received a comprehensive review and proceeded to do numerous enhancements for safety and longevity of our car's performance. Very clear conscience now in driving the car.
    5/ 5stars
    by  
    on May 20, 2015
    I brought my car in and I am so glad I did! My car sounds and behaves like a new car -- it finally has its pep back. I used to take my care somewhere else and so glad I switched. The staff was very nice and helpful and took the time to explain everything to me and I trust they are doing the right thing for my car. Despite having to wait all day for my repairs to be completed, both Mike and Kurt made me feel right at home. My only complaint is that the store is not closer to my home.
    5/ 5stars
    by  
    on April 22, 2015
    FIRESTONE IS MY CHOICE WHEN IT COMES TO SERVICEING MY 2003 DODGE DAKOTA. WITH 172000+ MILES ON IT AND STILL RUNS GREAT. MOST IN PART BY LISTENING TO MY CONSERNS AND ADVICE FROM THE STAFF.
    5/ 5stars
    by  
    on February 7, 2015
    I was there yesterday and they were quick, professional and courteous.
    4/ 5stars
    by  
    on February 4, 2015
    My heater did not work. It was not the usual thermostat. It needed new gaskets.
    1/ 5stars
    by  
    on February 3, 2015
    On my last visit, they sent me out with a tire that was not secured properly. I had to turn around after reaching the highway as the vehicle shuddered. At the end of a full day at work -- and trying to get home by a deadline -- this was tremendously disappointing. In general, nice folks -- but I've almost always been pushed by them to get more work done to my vehicle than I expected. I guess they're the experts, but I'm taking my vehicle work to anon-Firestone locations from now on.
    5/ 5stars
    by  
    on February 1, 2015
    Use then last week and they are great, and was on time as to how long the repair would take
    5/ 5stars
    by  
    on February 1, 2015
    I went to them for tires,oilchange. They were fast and explaned the tire warrinty.
    5/ 5stars
    by  
    on January 29, 2015
    I have been going to the Jackson, MI Firestone for over 10 years and see many of the same faces and get great service. They are very reasonable and honest about tepairs.
    5/ 5stars
    by  
    on January 26, 2015
    This Firestone location is the best. The guys are always friendly and very helpful. They always make time for me. Just love going to Firestone for all of my car's needs.
    5/ 5stars
    by  
    on January 25, 2015
    As always, I get prompt professional service on my vehicles.
    5/ 5stars
    by  
    on January 25, 2015
    I am very happy with the personal service I received

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