Firestone Complete Auto Care: Your Source For Tires And Repairs At 322 E Main St In Westfield

Ready to come in to your local Firestone Complete Auto Care on 322 E Main St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #1554 Managed by Bryan Richton

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect oil level, air filters, belts, and more. Plus, we're devoted to providing the best auto repair possible at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

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We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 44 Reviews
5/ 5stars
by  
on January 3, 2019
Rolled in with a tire issue. The service staff was more than willing to help me! We discussed the options, and inventory. Settled on a 4 tire replacement and they had me out in an hour! I really needed tires before they closed and they pulled through. Thanks!
5/ 5stars
by  
on November 15, 2018
Great service
5/ 5stars
by  
on September 23, 2018
No nonsense shop that stands behind their work. Products are quality and the staff is second to none.
5/ 5stars
by  
on June 28, 2018
My most recent experience with Firestone was great and deserves an updated review. I previously had an issue with service on my vehicle but the manager at the Westfield location (Bryan) went above and beyond to make sure the problem was resolves. You can tell Bryan really cares about the store and his customers! He deserves recognition for that, something you do not see often!
5/ 5stars
by  
on June 28, 2018
The service was excellent an the representative was awesome
5/ 5stars
by  
on February 25, 2018
The people where great in helping me,they did the tires and alinment in a very short time.
5/ 5stars
by  
on September 8, 2017
The sales associates and auto technicians are extremely helpful and go above and beyond to ensure anyone who walks in the door is helped to the fullest amount.
4/ 5stars
by  
on August 2, 2016
guys were good got job dun rite
4/ 5stars
by  
on May 14, 2016
Please let me know how long and what is done when a brake fluid change is done on a car???
5/ 5stars
by  
on December 5, 2015
Purchased tires, salesman walk me through everything and was very helpful and answer my questions
5/ 5stars
by  
on November 28, 2015
The person at the desk was friendly, the work took about 2 hrs, very satisfied.
4/ 5stars
by  
on November 28, 2015
My snow tires were put on for free since I bought them there last year. And the service was completed quicker than promised. Thanks.
3/ 5stars
by  
on November 23, 2015
I had an oil change done with an appt. they were efficient but lacked personal customer service. Not that they were rude or anything, it's just that they didn't make me feel welcome. I felt like I was just a transaction for them. Maybe if I were greeted with a smile and how are you I would've given a better rating. They did their job.
1/ 5stars
by  
on November 17, 2015
Brought my daughters car into this shop about a week ago for an emergency brake issue. Left there feeling like all they were trying to do was increase their profits for the day. Will*** gave me a bill for over 2000 dollars and said this is what should be done. We didn't have anything fixed and when we drove home the car sounded worse than it did before and there was all kinds of clunks and thuds coming from underneath the car. I wonder if they are really qualified to be taking cars apart and diagnosing problems??
3/ 5stars
by  
on October 29, 2015
good service but it took too long for an oil change. I thought I would be done within an half hour.
5/ 5stars
by  
on October 25, 2015
I needed special hours with my busy schedule and they fit my schedule
5/ 5stars
by  
on October 21, 2015
They did the job on time and with throughness, No cut corners. I wil be back.
5/ 5stars
by  
on October 18, 2015
Both managers kept me abreast of the work being done.
4/ 5stars
by  
on October 18, 2015
As far as I can tell, they did a good job fixing a transmission leak that I had How ever, I can't really tell you if it was fixed completely until I drive it for a while
5/ 5stars
by  
on October 16, 2015
I used them a week ago to instal my new tires. They did a wicked good job ! Spot on..very professional, I would defiantly return for more service. I was a little bit of a pain because my sensors were going off and my tires i thought were not correct .. But that was my bad not theirs. Sorry guys ! You guys rock
1/ 5stars
by  
on October 3, 2015
No matter what Firestone service center I go to, the service manager ALWAYS has me come out to my vehicle and point out something that is "worn." My 06 Chrysler Pacifica, was brought in last week for a LOF. This past Winter, I (myself) rebuilt the entire front end, Idler arms, struts and springs, everything.. Sure enough, while my car was up on the lift, the manager asked me to go out with him as he wanted to "show" me something. I declined, he started to tell me an idler arm was worn, I told him "No, I'm good, I just replaced that 6 months ago." He said well you should return that part. Hello, Idler arms don't wear out after 3,500 miles.
5/ 5stars
by  
on September 30, 2015
I had an issue with a tire order arriving on time. RJ the sales rep took excellent care of the problem. I ended up with better tires for $40 less than the ones I ordered. The tech was quick, alignment is spot on and I was happily on my way. I've been to many tire retailers and haven't been as satisfied as I am here. Westfield, Ma Firestone a perfect10.
3/ 5stars
by  
on September 20, 2015
The team forgot to give me a tire cap & filled my tired to 45 psi instead of 32. Drove around with incorrect air pressure & had to make a second trip to the store.
1/ 5stars
by  
on September 10, 2015
Brought a tire in for a slow leak repair and got charged $20.11. Give me a break, I've probably spent well up to $10,000 over the years in repairs and purchases.
5/ 5stars
by  
on September 7, 2015
My car had been in the tow lot overnight, and I was in need of 2 tires to bee replaced. My car also needed new lug nuts, as some one had taken one of mine at work, and the other tire had 1 that was stripped. The crew got right on to the work, they were friendly and polite, well informed despite the "know-it-all" attitude of one of the people who assisted getting me there. They remained professional the entire time.
2/ 5stars
by  
on August 6, 2015
I went to go get my tires balanced, rotated and aligned,I waited 2 hours for it all to be done...however I had to go back to get them re aligned because the wheel was not straight when they first aligned the wheels. One would assume it would be a quick fix however I waited again another 2 hours for my truck to be done. Although the manager was very nice and made sure it was up to standard personally, the time it took made me not want to go back!
5/ 5stars
by  
on July 27, 2015
I went to the Westfield MA location Saturday and im very thrilled with the quality of service I received and in a timely manner, I was taken promptly at my scheduled appointment time as well. Their technician Pavel R is highly recommended, he is a kind, honest, and trustworthy man of God that will take care of your car needs and treat you like family. This place is very blessed to have such an employee!!! :)
1/ 5stars
by  
on June 23, 2015
disappoint .made scratch,on my one wheel.and denied after.
5/ 5stars
by  
on June 10, 2015
Quick service at a reasonable price, happy I decided to get my oil change done there!
5/ 5stars
by  
on June 8, 2015
I got prompt quality service with outstanding and precise help
5/ 5stars
by  
on May 28, 2015
I honestly couldn't of been happier with my experience. The entire staff was amazing. A+
1/ 5stars
by  
on May 21, 2015
Went in for a tire change and came back with an estimate for service which included more than 100 percent markup on the parts, and overall an exorbitant cost for relatively routine service. I have had good luck with tires and limited service here, but this quote was off the charts ridiculous -- you will have better luck with your local mechanic.
5/ 5stars
by  
on May 18, 2015
I brought in the vehicle on a Sunday for something that just occurred. Brian at the front was able to help me and be accomodating. assured me they would be able to a assess and take care of the problem.
5/ 5stars
by  
on May 9, 2015
Used firestone to fix my sway bar. Fast and efficient, great service!
5/ 5stars
by  
on April 23, 2015
Sent my 17 yr old daughter for an oil Ghana. First time on her own. Was very happy with the service.
5/ 5stars
by  
on February 27, 2015
You guys rock! I get my oil changes there & tire issues fixed. Thank you
4/ 5stars
by  
on February 9, 2015
I've used this store for new tires, rotating, alignment for years. They've been consistent in providing good solid service.
5/ 5stars
by  
on February 4, 2015
I used to use the Dealer where I purchased my car but have since changed to Firestone for all my car needs. The prices are better and I have found that their honesty is second to none. Give them a try, you will not be disappointed !!!!!
4/ 5stars
by  
on February 4, 2015
I purchased new tires at Firestone. I didn't feel that I was being pressured to buy anything and the advice I received was genuine.
5/ 5stars
by  
on February 3, 2015
I have been a customer for many years and always receive excellent service from Firestone. They are extremely knowledgeable and friendly. I would highly recommend their services.
5/ 5stars
by  
on February 2, 2015
Brian and Bryan have always been there for me with the utmost consideration and help for my big and little problems
1/ 5stars
by  
on February 2, 2015
I decided to get my thermostat changed because I was flushing my coolant. I'm very sad I did that. It cost HUNDREDS of dollars and took HOURS. the next morning the 'part failed' and my car overheated on the way to work, and I had to get a ride to work and get towed. I will never go there again, even though they fixed it for free while I was at work. I will never do preventative maintenance at firestone again. It cost tons, and took hours, and it actually messed up my car.
5/ 5stars
by  
on January 31, 2015
However, you management folks need to stop moving the guys around. You should value working relationships and stop relocating your staff.
5/ 5stars
by  
on January 24, 2015
I have been going to my local Firestone Auto Care store for about the last 2 years. I have been very satisfied, as well as impressed at the knowledge, workmanship, and overall integrity of the personnel who work at the store. This includes both the manager of Vehicle services, as well as the techs who work on my vehicle.

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