5/ 5stars
by Forreste B
on January 30, 2019
I have been a loyal customer to Firestone for the past 13 years… 2 vehicles (trucks). Over the past 2 months, my 2006 Nissan truck has required a series of unexpected repairs due to the emissions system. Chris and Jessie at Firestone in West Roxbury have been fantastic in working with me to help me to understand the issues related to the problems occurring with my truck. It was very difficult for me to understand why and how all of the problems were occurring! Jessie and Chris were able to provide to me the explanations, assistance, and assurances that I needed to proceed forward with the repairs. At the time of one of the repairs during this process… Jessie took the extra time to explain to me, including drawings, the mechanics of what was occurring with the different emissions issues that were affecting the mechanics of the truck, thereby causing the engine light to continue to come on. Jessie is patience, courteous, and understanding. He listens and responds appropriately. He was also able to effectively communicate to me, in simple terms, what was happening and what was needed to be done to repair my truck… and, the steps involved. During the last repair, Jessie stayed late to inspect the repair and waited for me to come in so that he could personally explain to me what was happening with the truck. During the entire process of the series of repairs that had to be done on my truck, both Chris and Jessie demonstrated themselves as consummate professionals! They conducted themselves with a high sense of integrity and pride in the work and service that they provided. And, they conduct themselves with a high standard of quality. They are a GREAT team!! I consider myself fortunate to have been assisted by these guys!! Firestone is indeed fortunate to have both Jessie and Chris working for the company… they are truly assets and a pleasure to work with. Most importantly… Jessie and Chris exemplify the values of the Firestone company!!
1/ 5stars
by Maggy I
on January 16, 2019
Bad experience
4/ 5stars
by Louis L
on December 5, 2018
Great customer service both by the service advisor and technician. Unfortunately the Firestone location needs MAJOR upgrading in terms of customer conveniences (waiting area). There was not even coffee! I would guess the lounge has not changed since 1980.
5/ 5stars
by Forreste B
on November 23, 2018
Joe ... and his team at the West Roxbury Firestone Repair Center are TOP NOTCH !! Excellent customer service, professional, courteous, thorough... and HONEST! It has been a great experience every visit... the repair that is needed is explained very well, and the work is done in a timely manner, and... very efficient!! Thanks for the GREAT service!!
5/ 5stars
by Lisa O
on August 19, 2018
5/ 5stars
by Oneil B
on June 15, 2018
5/ 5stars
by Tim D
on June 2, 2018
Great customer service. They were able to get me in at a moments notice and fixed all my problems at a great price!
5/ 5stars
by Sonya H
on May 19, 2018
5/ 5stars
by Peggy W
on April 8, 2018
5/ 5stars
by Neida R
on July 27, 2017
3/ 5stars
by Mark
on July 22, 2017
Be sure and ask for all hidden fees. Reading the check engine light cost $100 even if they do the work. Bad
3/ 5stars
by Mark
on July 22, 2017
Be sure and ask for extra fees ahead of time. Reading the check engine light is $100
2/ 5stars
by Ciara
on June 3, 2017
Worst experience I've ever had getting tires.
5/ 5stars
by Stephen F
on March 23, 2017
Oscar and the staff were a pleasure to do business with. Fast friendly service
5/ 5stars
by Rich K
on January 28, 2017
Great place,very professional, honest and they back up their work.
5/ 5stars
by Jessen F
on January 23, 2017
I have used this Firestone location in West Roxbury multiple times over the past few years and each time the employees there have been great! In the current days where good service is hard to find this Firestone location goes above and beyond in terms of keeping a upbeat positive attitude, being good listeners on what the issues are with your vehicle, make good suggestions and provide you with all of your options so you can make a call. The technicians are skilled and I never feel like some hack is working on my vehicles and the work is always top notch. This past week I had run over two nails which flattened both my passenger side tires (which I had bought a year prior at this location) and both Gentlemen who were helping me went above and beyond in explaining my options and were very attentive of my time restraints (it happened on my way to work). The technician doing the work was in constant communication with the guys helping me and fixed everything perfect in good timing. Its rare in today's society to find folks who are honest and want to make you a satisfied customer. I feel like these guys do just that and are confident in there crew over there and the work they do. I would whole heartily recommend this place to folks who need the service they provide. Top notch. Well done! Thank you!
5/ 5stars
by Joshua T
on November 30, 2016
5/ 5stars
by Sonja
on August 26, 2016
Vvery helpful amd reliable staff..Alexander went beyond to help me get the best prices amd services fpr my cars needs.
5/ 5stars
by Jenee
on August 7, 2016
I had a wonderful experience. My work was done very quickly, all of my questions and concerns were responded to thoroughly and I trust the information I am given. I highly recommend this location!
5/ 5stars
by Rich K
on July 9, 2016
Had a problem with my rotors and brake pads,they made the correction in a very timely manner,could not have been more professional.
5/ 5stars
by Susan
on July 1, 2016
5/ 5stars
by Omar S
on May 27, 2016
This is the place to go and take care of you car they ways there for me Joe the manager always help me this location for me is the 5 stars I love this place
5/ 5stars
by Omar S
on April 3, 2016
The best employees I never meet. I bought 4 tires to my 2013 Subaru Impreza they have the best deal I love this Firestone at west Roxbury Keep with a great works guy
5/ 5stars
by Rich K
on March 20, 2016
Work with Joe at the West Roxbury,Ma. Location,first class,great job,great service.
5/ 5stars
by Laurie D
on March 20, 2016
Great service in Newburgh..service adviser was very respectful and helpful..had oil change and they also did a most thorough courtesy check for free
1/ 5stars
by JC713
on December 26, 2015
The gentleman helping me was extremely rude. I've come to this location many times before, and my father usually spends a lot of money without hesitation to keep my car running for me (I'm a grad student). I had the feeling that the salesman was running over me because I'm a young woman, and he was pushing the sale in a demeaning way because he saw it as a big sale opportunity without treating me as a long valued customer.
5/ 5stars
by DeeDee567
on December 24, 2015
I went here to winterize my car knowing the check engine light was on and that 2 other shops had not been able to identify the problem, not only did they identify the problem but they were able to fix it in about 3 hours. they even tried to ring the price down to something manageable. It was still expensive but now I know the car will pass inspection. :)
5/ 5stars
by jojojo
on December 23, 2015
always great service here. always told price ahead of time
5/ 5stars
by Alex1999
on November 27, 2015
I was very happy with our experience at Firestone. I was able to the get an appt that day.
5/ 5stars
by JLarelle
on November 26, 2015
I visited the Dedham store approximately a month ago and the staff provided me with excellent service. The store Mgr was curtious and even signed me up with a Firestone CREDIT card. Would definitely recommend Firestone. GREAT job!!!!!
5/ 5stars
by oncebitten
on November 24, 2015
Woke up to a flat tire, didn't want to spend money on a used tire so close to winter.Made a call got some quotes, scheduled an appointment for later that day got there received a better price than quoted on the phone and had 2 new tires done in less than an hour.
5/ 5stars
by Kaliman
on November 18, 2015
I am happy and satisfied that I choose them! see you soon guys for a vehicle maintenance!
5/ 5stars
by tyrone536
on November 1, 2015
I bought 4 new tires without any issues. Need more channels on the TV other than that the service was great
5/ 5stars
by BillyT
on September 29, 2015
I have used Firestone for years at multiple locations but this location is the best. Great leadership provides me with a comprehensive overall service with on time completion.
5/ 5stars
by porcha
on September 25, 2015
Well when I called Steve the manager before heading to the store, he was so nice and helpful. Then when I got there he helped me find the best selection for the service I needed. The other workers, Jerry and others, were very nice. Im looking forward to going back and I never felt so good about a auto shop. They are hands down the best. And not to mention I was in and out, and the service was done the same day of making the appointment. Thank you firestone for awesome employees!!!!! They take care of their customers.
5/ 5stars
by lwsherry
on August 6, 2015
They really saved me! I had an almost flat tire with a nail in it and was trying to head to cape cod before the crazy afternoon traffic hit and they took great care of me! I cannot thank the service staff and techs enough. I will definitely go there for repeat business.
4/ 5stars
by Dasilva
on July 19, 2015
I used them last week and they was great and fast !
5/ 5stars
by zgme
on June 17, 2015
I needed some work on a 5 year old vehicle. They performed the work properly,efficiently, andtimely. I knew what the price was before they started and it did not change. The mechanic was excellent. Nothing but good things to say!
5/ 5stars
by Michaell
on March 14, 2015
Firestone takes excellent care of all 4 of my families car. The work is always preformed without any issues.
5/ 5stars
by SAMSON
on February 28, 2015
I DID RECEIVE GOOD SERVICE AND I WILL RECOMEND TO MY FRIEND AND FAMILY.
5/ 5stars
by MimiGB
on February 27, 2015
I appreciated the general manager being able to schedule service when I stopped by as a walk-in. Their review of the car was accurate and they got me on my way without overcharging me.
4/ 5stars
by tony6125
on February 27, 2015
I purchased 2 sets of tires last month for both mine and my wife's car. They had to order hers and they came in the next day. Installation was fast. For some reason the air leaked out of one of my wife's tires, which they fixed.
5/ 5stars
by MEK99
on February 26, 2015
I have bought tires here and had oil changes done. Very professional and courteous and prompt. Would highly recommend.
4/ 5stars
by abetz86
on February 6, 2015
I went to Firestone the other day, and my service advisor delivered excellent customer service. I will be using Firestone for my service needs on a regular basis!
1/ 5stars
by sharone
on February 5, 2015
I brought my car right into shop when my Nissan stauled while driving. I left it and went to work. They called and left a msg on my Cell and not my Work number. I finally called to get update and told to pick up at 4. at 6pm it was still not done. They also never told me I had a problem with my tire valve, as alarm went off on the way home and had to bring someplace else for tire service next day.
5/ 5stars
by JJim
on February 3, 2015
Work done on time and correctly. Brakes are really a lot better and the engine seems to be happy with the oil change. Price was right.
4/ 5stars
by TheGroove
on February 2, 2015
Installing snow-tires. Service people treated me well, explained everything and answered all my questions. There was a place for me to sit. Prices were fair...perhaps even a bit better than I expected. Minor downsides: took 30 minutes longer than they promised, and none of the techs seemed to be working at high speed. Also, the sitting area is located around a TV which is tuned to the most irritating TV shows I could imagine. Not conducive to helping me be patient.
5/ 5stars
by elihabsfan
on February 2, 2015
I have had a tremendous amount of success with Firestone Complete Auto Care in West Roxbury. Most recently, I had a very tight window of time but needed and oil change, and despite short notice, they fit me in and got me in and out very, very quickly. Love this place.
1/ 5stars
by Richardson
on January 23, 2015
After scheduling an appointment to see the mgr., he made sure I didn't talk to him. The mgr. assigned another technician to speak with me, my opinion of this person is a minus O. I really believe both of them thought I was a not informed old woman with the foolishness I was told.
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