Car Tires And Services At 1362 Worcester St: Firestone Complete Auto Care In Natick

Welcome to Firestone Complete Auto Care at 1362 Worcester St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1362 Worcester St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #579599 Managed by Andres Sheppard

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine oil level, wipers, belts, and more. Additionally, we're devoted to delivering the best quality service possible, all at reasonable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (508) 433-1737.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 63 Reviews
5/ 5stars
by  
on January 30, 2019
Endris and Erick were both wonderful. I came in with a nail in my tire(After 5:30 PM) The place I usually get my tires from was unable/unwilling to help me. Endris took me in right away. Erick was able to repair my tire and get me on my very quickly!!!!! Thanks very much to both. I will tell everyone about their exceptional customer service!!!
5/ 5stars
by  
on December 18, 2018
Great customer service and a well-run team. Came in right before close and got stellar service. Highly recommend this crew.
5/ 5stars
by  
on December 17, 2018
In the last 5-6 years that I have gone to Firestone and I have never been dissatisfied with the advise of the sales manager and mechanic or service. They have always let me know in advance if I need work to be done, for ex: I will need new tires in 6-8 months. The same mechanic Carlos always works on my suv and knows it better than I do. Even when he not there and someone else services my suv I am pleased with the work and have never had to go back for the same reason.
5/ 5stars
by  
on August 18, 2018
Once again I'm blown away by the excellent service I received. The Service Advisor took the time to explain in detail what services my car needed. This time I needed brake service. I've been there in the past for tire service and back then they did a courtesy check (they do this on each visit) and advised me that my brakes were fine. So 50, 000 miles later when they said it's time for new brakes I knew they weren't BS-ing me. I trust their advise and I feel they are doing their best to earn my trust and my business. They keep my car running as it should. Great car repair service, and great customer service too. Yes, I would recommend this location (Natick, MA - on Route 9 East).
5/ 5stars
by  
on July 24, 2018
great deal and fast service.
5/ 5stars
by  
on June 28, 2018
I have come to this location for years since the day I purchased my 2007 expedition.. The team at the Natick Firestone has had some staffing changes over the years and it goes without saying, with changes to management comes changes to customer satisfaction, interaction and experience. I wanted to be sure to let you know that the current techs and management team at the Natick location today are a spot on group of caring people. I am always taken care of the moment I address an auto issue, they assist without hesitation and consistently keep me abreast of the progress throughout the day. Please take a moment and recognize this team as they are a true asset to the Firestone name and reputation. Thank you Andre, Andres, Mike, Axel, and many more I'm forgetting. In my line of work, I certainly need my vehicle each and every day and this crew does a magnificent job keeping me safely on the road.
5/ 5stars
by  
on June 25, 2018
Great experience at the Natick location. Staff is very respectful and kept me updated on the progress of the work while I waited. The work was done very quickly and to my satisfaction. The location is very good too - you can go shopping at Natick Mall while you wait , or grab coffee and donuts next door at Dunkin' Donuts. I had an oil change and tire rotation and my car is running REALLY WELL - super smooth engine and the tires grip the road. I would recommend this location.
5/ 5stars
by  
on May 28, 2018
Alex and Endres are a great pair. They know exactly what is going on with the vehicle, make sound recommendations. I would recommend Firestone anytime
5/ 5stars
by  
on April 23, 2018
It was good, good costumer attitude I did like they job
5/ 5stars
by  
on April 8, 2018
Had a flat tire at 10P on a Sat night- towed to Firestone -left my car - dealt mostly with Alex on Sunday - he was great
5/ 5stars
on March 30, 2018
5/ 5stars
by  
on January 27, 2018
1/ 5stars
on January 19, 2018
Waited Over 3 hours to mount balance 2 tires and an alignment
5/ 5stars
by  
on January 19, 2018
Great service and personable, professional Sales Advisors and Technicians. I've had my vehicle serviced here twice and each time I felt welcome. They do a good job of explaining the tire brands. No hard pressure sales tactics, just good advice. Work I had done each time was oil change and tire rotation. Satisfied each time. Thank you.
1/ 5stars
by  
on November 14, 2017
Not on time, made me wait at the care center. Pushy service adviser for unneeded things
5/ 5stars
by  
on August 5, 2017
Great service and great people. Honest answer and very helping.
5/ 5stars
by  
on June 15, 2017
the guys are very nice and patient. They always listen attentively and is always willing to help out any customers whether its a flat tire, a low battery, whatever the problem, the guys will be there to help the customers out. They are always smiling and that shows a very good attitude. Please give them all a big fat raise, they deserve it.
5/ 5stars
by  
on June 8, 2017
I appreciate the patience and effort I received while making product selections. I have 5 children and it was extremely important for me to stay within my budget. Professionalism and understanding are two qualities that are hard to find nowadays in retail and I thank you for showing them to me during my appointment. Jenal MoorePyatt
5/ 5stars
by  
on March 7, 2017
5/ 5stars
by  
on February 19, 2017
Very professional staff, and very accommodating.
5/ 5stars
by  
on January 24, 2017
Great great job the service all around was wonderful made me and my grandson feel like family while we waited for the car to be done.
5/ 5stars
by  
on December 30, 2016
I came in to get snow tires for my Lincoln town car,they were short handed because of holidays ,but the 2 people working were so nice and gave great service with a smile .Thank you ,I had a safe ride to snow country white mountains and great ski trip .
5/ 5stars
by  
on December 30, 2016
Your service advisors, Endris Kerga and Alex Atoul were very, very helpful to me. I appreciated their quick response to my problem and solving it. They explained everything to me which was very helpful.
5/ 5stars
by  
on December 24, 2016
Excellent service. I had an air leak on a tire and they we were very quick to fix the issue even though I showed up close to closing time.
5/ 5stars
by  
on December 9, 2016
Andre was very nice to me ,he did a great job
5/ 5stars
by  
on October 17, 2016
5/ 5stars
by  
on October 17, 2016
Great service, job well done the first time around. Works on all brands of cars/SUV and Truck. Great asset to have a Firestone Complete Auto Care right here in Natick MA.
4/ 5stars
by  
on October 9, 2016
i am still waiting for my visa gift card for the tires I purchased back in may
1/ 5stars
by  
on June 6, 2016
Went in for a simple inspection, which took way longer than it should have seeing I was the second customer there. They tried to charge me $700 for a leak in my exhaust which I fixed on the opposite side the year before for less than $20 in parts myself. Scam.
4/ 5stars
by  
on May 2, 2016
the sales advisor named JOE is doing a great job ! he has helped me during several of my visits to the store , with his friendliness, professionalism and knowledge KUDOS TO " JOE " THANKS
1/ 5stars
by  
on April 13, 2016
I will think twice before I go in. I forgot I am platinum member. for almost 6 years,. But they never told me, I guess it is not their jobs to remain you. So I paid full price for their service. The young boy who works there needs a little bit of more customers experience.
5/ 5stars
by  
on March 18, 2016
Fred and Justin do a great job.
5/ 5stars
by  
on December 3, 2015
Dropped off my car at Firestone and the work was done in a timely manner. What I was disappointed about is that I did not get the discount on the oil change for using my Firestone card. I was told it was too late to apply the discount. I just think it would be best to have that added during the time of the transaction. Thanks
4/ 5stars
by  
on November 10, 2015
Was great service in an out no issues. Would definitely go back!!
5/ 5stars
by  
on October 28, 2015
I went a week ago and was well taken care of. Would return
5/ 5stars
by  
on October 8, 2015
felt i got my moneys worth. people were knowledgable and got it done right away
3/ 5stars
by  
on October 8, 2015
I brought my car in for my state inspection and the staff was friendly and professional. The one complaint that I have is the WiFi is difficult to log on to.
5/ 5stars
by  
on August 11, 2015
Wonderful experience! The guys were all very friendly. I thought I needed four tires and was willing to pay for it but the they were honest and said I only needed one. I will be returning for future services!
5/ 5stars
by  
on August 10, 2015
Always a great place to go and know they will always take care of your car!
5/ 5stars
by  
on August 6, 2015
I love them!!! Great service, fast and honest!!! As a woman I was treated with respect, and they explained everything to me!!! I'm glad that I came to buy my tires and now they became my number one in service!!!
5/ 5stars
by  
on July 7, 2015
Very efficient and less waiting. Has an overall good experience.
5/ 5stars
by  
on July 6, 2015
I came in to replace one of my tires and to get an alignment. My car was completed around the estimated time the tech mentioned it was gonna be finished. Tech consulted with me with any further issues about my car. My car was serviced with great efficiency.
5/ 5stars
by  
on July 1, 2015
My daughter popped a tire at 5:15 pm. Luckily, I reached Garrett at Firestone on my second phone call. He asked pertinent questions to be sure he had an appropriate tire and assured me he would wait for my towed car to arrive. I was on my way by 7:00. From flat to fixed in under 2 hours.
5/ 5stars
by  
on June 30, 2015
Needed tires and they were honest in there assessment. Completed work on time and I was on my way. Thanks !!
5/ 5stars
by  
on May 11, 2015
Called and spoke to service advisor Garret about purchasing a tire. Garret check around and found one for me in another city. Ordered it and called to let me know that the tire had arrived and was in the store for pick up. Very professional and courteous.
5/ 5stars
by  
on April 20, 2015
Several weeks ago I got my car inspected and the employees were incredibly polite. In addition, they inspected my car in a timely manner without future notice and they were reasonably priced.
2/ 5stars
by  
on April 19, 2015
I am not happy with treatment I thought it was kind of rude response
1/ 5stars
by  
on April 18, 2015
went for car inspection. It took for ever,~2 hrs for 15-20 mins job. At the end failed inspection because tail light had a crack. Something that did not impact the function. That is fine, law is law. But the worse was it took them another 40 mins to give me my car back. Such lethargy in service and no proactive approach from the front desk to check the status of my car until I ask twice!!
5/ 5stars
by  
on April 3, 2015
Awesome. Garret was so accommodating, friendly and professional. Thank you Firestone.
5/ 5stars
by  
on April 1, 2015
Natick MA Firestone is now our regular stop for routine maintenance. Found them trustworthy and timely. Been getting serviced here for 2 yrs. So far so good.
2/ 5stars
by  
on February 27, 2015
While having service done, it was noticed that I needed 4 new tires of a smaller size. I agreed only to discover later that my mpg had dropped, and still later that my Prius needed what sounds like flutter-tires. In winter it is tough to say how bad, but it has never been this bad.
5/ 5stars
by  
on February 26, 2015
I went there a month ago for two tires..good price
5/ 5stars
by  
on February 26, 2015
I have been servicing my 3 vehicles at this location for over 10 years. I have found them to always be professional, and offer realistic guidance for all circumstances. The manager Ed always goes the "extra mile" to help the customers. I have found the technicians to be incredibly knowledgeable and helpful when explaining repair process and workings of the vehicles.
5/ 5stars
by  
on February 26, 2015
My daughters vechicle which has high milage needed work, the crew replaced the front brakes and showed me a couple of deterioated front end parts that needed to be adjusted for my daughters driving safety. They also fitted me up with a new set of front tires (house brand) that were within my price range. The vechicle passed inspection with flying colors the next day! Thanks guys good job!
5/ 5stars
by  
on February 26, 2015
I have all the work on our cars done here. 5 minutes after an oil chang they asked me to return - they saw a few spots of oil where they had parked my car. I came back and they found the filter was leaking around a seam. They replaced it again at no charge and I was on my way grateful the engine wasn't going to seize halfway to NYC
5/ 5stars
by  
on February 4, 2015
Firestone service is the best , I`ve been for service and wheel alignment several times had no issues.
3/ 5stars
by  
on February 3, 2015
i made several service visits in the past i had to return each time to get the job done right
5/ 5stars
by  
on February 3, 2015
Took my car in for tires balance and alignment. They did an excellent job and provided helpful information for me to make future decisions.
1/ 5stars
by  
on February 2, 2015
They cheked my air filter and didn't even put the cover back on correctly. Also, they put the wrong oil in my car, causing my engine light to come on and off intermittently.
5/ 5stars
by  
on February 2, 2015
I can always count on Firestone Natick to tell me what is (and isn't) wrong with my car.
5/ 5stars
by  
on January 24, 2015
Scheduled an oil change online, I showed up 1/2hr. late, no problem, brought my jeep right in and was back on road in about half hour ! I am a regular customer who has bought many sets of tires and have always been very happy with their service.
2/ 5stars
by  
on January 23, 2015
Used them for oil change and it took way too long.
4/ 5stars
by  
on January 23, 2015
Both "Eds" responded to a bad situation both professionally and em-pathetically.The situation was completely corrected to my full satisfaction.

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